Wyndham Houston Sugarland

Hotels
•
Holiday Inn Hotels & Resorts
5 (282 reviews)
11160 Southwest Freeway , Houston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Cons:
Service issues
Cleanliness problems

Categories

Cleanliness
3.75
Several reviews mentioned unclean rooms and lack of towels.
Service
6.75
Mixed feedback on service, with some comments on unprofessional staff.
Location
8.75
Positive comments about the location from several reviews.
Room Quality
4.25
Issues reported with cleanliness and maintenance.
Amenities
6.25
Mention of basic amenities, but lack of laundry and other facilities noted.
Value for Money
4.75
Concerns about hidden fees and lack of refunds.
Food and Beverage
3.25
Negative feedback on breakfast service and limited options.
Overall Experience
2.25
Overall dissatisfaction reported, especially regarding reservations and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:27

Property Description

Convenient Location and Modern Comforts
Located just a 10-minute drive from Houston's Galleria Shopping Center, Holiday Inn Houston SW-Near Sugar Land offers free WiFi and on-site dining options. Each guestroom is well-equipped with essential amenities, ensuring a comfortable stay.

Dining and Leisure Facilities
Indulge in delicious meals and drinks at App8ite Bar and Grill, with daily happy hour and chef specials. Stay active at the 24-hour fitness center, or relax at the indoor and outdoor swimming pools. The hotel also provides meeting spaces and a business center for added convenience.

Near Major Attractions
With its proximity to Toyota Center and NRG Stadium, as well as being just 37 km from Hobby Airport, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Houston SW-Near Sugar Land now!

Important information:

Please note that guests must be 21 years or older to check in. Property does not accept cash. A credit or debit card is required at check in. Current closures of hotel amenities consist of the Restaurant/Bar, Indoor Pool/Spa, Laundry & Fitness facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5
Based on 282 reviews
Cleanliness: 3.75
Service: 6.75
Location: 8.75
Room Quality: 4.25
Amenities: 6.25
Value for Money: 4.75
Food and Beverage: 3.25
Overall Experience: 2.25
D
Devesha • solo_traveller • us
10
2026-07-04 • via Nuitee
D
Devesha • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-07-03 • via Nuitee
F
Faheem • solo_traveller • ae
3
Pros:

Good service.

Cons:

In washroom no soup no cleanes
And much need many more im hotel
Breakfast need good
And checkout time increase 2 pm till
And many many more needed

2026-07-02 • via Nuitee
P
pabirou • solo_traveller • us
8
2026-07-01 • via Nuitee
B
Bobbi • solo_traveller • us
2
Cons:

We had to change rooms 2 times. 1st time because our TV didn't work. 2nd time because our air didn't work. We finally get into the 3rd room and there were no towels. Went down stairs to get towels and there were none. The receptionist offered me pool towels. When I declined she did go find some. It took over an hour, I honestly think she was going to unoccupied rooms to find them, but we did eventually get them. Another couple in the elevator also said they didnt have towels in their room. The air in the lobby and all of the hallways did not work. The pool was green and contained so much algae, but they said it was open to swim. The breakfast offered was a chocolate muffin and activia yogurt that was past expiration date. This was actually my worst experience in a hotel. It is also not a Wyndham anymore, it is a Holiday Inn. I did choose to stay because I could not get a refund. The 3rd room we were put in was fair. All of the carpets need to be replaced. There was hair on the floor of our bathroom and bathtub. I chose to clean it myself because I did not want to take the chance of changing rooms again. The desk chair was also broken. My husband sat in it and he fell all the way back and landed on the floor. We did have a good laugh about it, but I could only imagine if it were an elderly person it could have hurt them.

2026-06-30 • via Nuitee
M
Mauricio • couple • us
2
2026-06-30 • via Nuitee
E
Ena • couple • us
6
Pros:

Hotel was very clean front desk clerk was very polite even when another customer ahead of me was rude she remained calm and professional

Cons:

The hotel did not look like pictures online there was only a continental breakfast with coffee and juice muffins the hotel room did not have a microwave or refrigerator which was not good on my part because I have medication that has to stay refrigerated

2026-06-29 • via Nuitee
D
Deante • couple • us
8
2026-06-29 • via Nuitee
C
Christopher • couple • us
1
2026-06-27 • via Nuitee
C
Camran • solo_traveller • us
10
“I’ll be back” First I must “Get to ze choppa!”
Pros:

Great staff, clean rooms, thank you!!💯

Cons:

All Gucci

2026-06-25 • via Nuitee
R
Ricardo • solo_traveller • cr
2
Decepcionante
Cons:

No hubo desayuno. Mala atención recepcionista martes en la mañana. El recepcionista Ricardo si brindó buena atención.

2026-06-24 • via Nuitee
R
Reyes • family_with_children • us
5
2026-06-23 • via Nuitee
K
Kinjalben • family_with_children • us
3
Cons:

Rooms has no bath towels , no hand soap ,no body wash , no kleenex , some of the lamp light not working , cell phone charger spot not working, also shower knob is very toght to turn on ..

2026-06-22 • via Nuitee
H
H • extended_group • ca
4
Eh
Pros:

Had pre check in and check out

Cons:

Toilet wasn’t clean, sink was outside , only had 1 towel for a booking of 3 people. Parking lot was very bumpy and unpaved

2026-06-22 • via Nuitee
V
Viola • couple • us
1
2026-06-22 • via Nuitee
L
Lillie • couple • us
1
Pros:

The breakfast was minimal and cheap… Jimmy Dean breakfast croissants, fruit, packaged muffins, yogurt and Sunny D

Cons:

Everything. Won’t be booking again.. and they have the nerve to charge $100 incidental fee. Not worth it!

2026-06-22 • via Nuitee
K
Kymbirlee • couple • us
6
2026-06-22 • via Nuitee
K
Kit • couple • us
1
Will never stay there again
Pros:

Old n dirty

Cons:

Old property n not very clean, smells bad

2026-06-22 • via Nuitee
J
John • solo_traveller • us
5
It was average, but not bad
Pros:

Quiet

Cons:

Tv didn't easily work and was interrupted for maintenance to come fix a light that was out before I even reported it meaning it was out before I arrived.

2026-06-21 • via Nuitee
F
Favian • solo_traveller • us
9
2026-06-20 • via Nuitee