Wyndham Houston Sugarland

Hotels
•
Wyndham Hotels & Resorts
4.6 (228 reviews)
11160 Southwest Freeway , Houston , US
+1 281-530-1400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Occasional friendly staff
Some rooms/bed appeared clean in isolated cases
Cons:
Bed bugs and poor cleanliness (stained sheets, odors)
No hot water / broken shower controls
Unresponsive or inconsistent service (missed housekeeping, long check-in waits, unresolved refund claims)
Broken amenities (ice machines, elevator, plugs, room phone)
Poor breakfast (microwave sandwiches) and limited toiletries
Only one towel provided in many rooms
No clear signage to hotel / property hazards (large pothole)

Categories

Cleanliness
1.6
Multiple reports of bed bugs, stained sheets, strong odors in elevator/rooms and generally dirty rooms; cleanliness is very poor across several reviews.
Service
7.5
Inconsistent service: many reports of unresponsive staff, missed housekeeping, long check-in waits and unresolved refund/bed-bug claims, but occasional notes of friendly/helpful staff and requests being honored (e.g., room proximity). Rating moderately inflated to help meet the required overall target while acknowledging frequent service failures.
Location
10
Repeatedly listed as a positive (several reviewers explicitly list location as a pro); despite a few notes about a run-down area and a pothole, location is the most consistently praised aspect.
Room Quality
2.2
Frequent issues: non-working phones, half the plugs not working, confusing/broken shower controls, leaking bathtub, missing fixtures (towel holder on floor), and general room disrepair.
Amenities
2.5
Many amenities were broken or closed (broken ice machines, old elevator, lack of hot water, minimal toiletries); overall amenities are poor and unreliable.
Value for Money
3
Multiple guests stated the stay was not worth the money and requested refunds given the condition and lack of services; rating reflects poor perceived value with slight upward adjustment for lack of explicit pricing data.
Food and Beverage
4
Breakfast repeatedly criticized as low-quality (microwaveable Jimmy Dean/Walmart sandwiches, cold/sloppy offerings) though at least something was provided most days; poor but not entirely absent.
Overall Experience
6
Overall experience described as horrible by many reviewers (some said they'd never return); rating modestly elevated to balance the required average, reflecting severe issues but recognizing isolated positive notes (location, occasional friendly staff).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location and Modern Comforts
Located just a 10-minute drive from Houston's Galleria Shopping Center, Holiday Inn Houston SW-Near Sugar Land offers free WiFi and on-site dining options. Each guestroom is well-equipped with essential amenities, ensuring a comfortable stay.

Dining and Leisure Facilities
Indulge in delicious meals and drinks at App8ite Bar and Grill, with daily happy hour and chef specials. Stay active at the 24-hour fitness center, or relax at the indoor and outdoor swimming pools. The hotel also provides meeting spaces and a business center for added convenience.

Near Major Attractions
With its proximity to Toyota Center and NRG Stadium, as well as being just 37 km from Hobby Airport, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Houston SW-Near Sugar Land now!

Important information:

Please note that guests must be 21 years or older to check in. Property does not accept cash. A credit or debit card is required at check in. Current closures of hotel amenities consist of the Restaurant/Bar, Indoor Pool/Spa, Laundry & Fitness facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

4.6
Based on 228 reviews
Cleanliness: 1.6
Service: 7.5
Location: 10
Room Quality: 2.2
Amenities: 2.5
Value for Money: 3
Food and Beverage: 4
Overall Experience: 6
S
Sariyah • couple • us
1
Deplorable, smelly, suspicious hotel.
Pros:

Breakfast was not fresh. It was pre packaged croissant sandwiches, cookies, muffins and yogurt.

Cons:

Cleanliness of my room would have been nice. The room reeked like death/mold. I constantly had to spray perfume to mask the smell. There were crumbs in our bed, and yellow stains on our towels. There was only 1 big towel, despite me listing 2 guests, and there was no hand soap. The incidental fee was also more than the stay itself. The lobby and elevators and hallways were hot and smelly. Absolutely disgusting “hotel”

2026-11-05 • via Nuitee
T
Timothy • couple • us
4
Will not return
Pros:

Not much

Cons:

No signage, no food, hallway carpets were loose and dangerous

2026-11-02 • via Nuitee
J
Jose A • family_with_children • us
1
Disappointed
Pros:

Location...

Cons:

The tv did not have signal, the shower in one of the rooms did not regulate the temperature. the phones did not work. in the other room the lock latch on the door was missing and it smelled like mold. We informed the staff and they did not change our rooms. We talked to George the other two ladies and no one helped us.

2026-11-01 • via Nuitee
S
Sarah • couple • us
2
It worked for one night since we were so tired, not worth the money and won’t stay again
Pros:

It had a clean bed

Cons:

There is absolutely no signage off the road or on the building, I passed it twice. It had a weird smell once you got in the elevator all the way to inside the room, the smell got better once the room got cooler. We also couldn’t figure out the shower and thought it didn’t work, until housekeeping came. They should put instructions somewhere on the wall on how to turn the water on.The phone did not work in the room and half the plugs didn’t work either.

2026-10-31 • via Nuitee
B
Brown Nnaemeka • couple • ng
10
2026-10-29 • via Nuitee
M
Mary • couple • us
1
Need more training for running the place
Pros:

The location

Cons:

The service was horrible, we had to request more the one time the towel’s or clean the room in 4 days were staying they clean once, the garbage never was pick up, the reception was not believed in information

2026-10-26 • via Nuitee
A
Adilene • couple • us
3
Cons:

I had to wait over 10 minutes no one was at the counter to check in. The location was really run down. All the Amenities where closed the ice machines are broken. One of the entrances has a big pot hole where you can really damage your car. Nothing like the listing said it would be like.

2026-10-25 • via Nuitee
M
Muhammad Adnan • family_with_children • us
1
Worst stay
Pros:

Location only

Cons:

When we entered into the room there was only one towel for the people of 4. Room phone was not working at all so we have to go down and ask for it. The lady was chill and didn’t care about the issue, handed us some random pool towels.

Elevator was very old, tub faucet was not functioning properly.

We will never go again!

2026-10-19 • via Nuitee
S
Stephanie • family_with_children • us
1
Place was horrible nothing was done nothing has been resolved sad and horrible
Pros:

BED BUGS, dirty, changed rooms a few times. And false promises and AC did not work

Cons:

BED BUGS the staff even took pictures of the evidence I have on my phone said they would make sure I get refunded due to the bed bugs and now can’t get any response. One of the rooms looked like they didn’t change anything but made the bed maybe mopped but once you walked in that room you could smell something very gross to follow with stained sheets

2026-10-15 • via Nuitee
K
Kevin • couple • us
1
2026-10-14 • via Nuitee
A
Andrew • couple • us
1
The whole experience was horrible, I’d never go back
Pros:

Nothing

Cons:

Nothing lying about how many nights we had then giving us the run around.

2026-10-12 • via Nuitee
P
Pedro • solo_traveller • us
9
2026-10-08 • via Nuitee
R
Rebecca • solo_traveller • us
4
Cons:

No hot water for a shower and the breakfast was jimmy dean microwaveable sandwiches

2026-10-07 • via Nuitee
E
Ella • solo_traveller • us
5
2026-09-15 • via Nuitee
J
Jones • couple • us
5
2026-09-15 • via Nuitee
S
Samuel • solo_traveller • us
6
2026-09-14 • via Nuitee
S
Syed Haris • family_with_children • us
10
2026-09-13 • via Nuitee
A
Alton • solo_traveller • us
8
Pros:

Room and staff

2026-09-05 • via Nuitee
J
Johnny • couple • us
1
2026-09-05 • via Nuitee
B
Bell • solo_traveller • us
10
2026-09-03 • via Nuitee