Holiday Inn & Suites St. Cloud by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (95 reviews)
75 South 37th Avenue , Saint Cloud , US
+1 320-253-9000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Variety of activities
Public areas are nice
Helpful/front desk staff (Luchy, Cory, Autumn mentioned)
Large property
Kid-friendly pools and activities
Cons:
Major booking and room-assignment failures for event bookings
Cleanliness lapse (trash in kitchen cupboards)
Pool area can be overcrowded/noisy
Arcade and extras reported as expensive
Breakfast buffet quality criticized
No compensation offered after poor experience

Categories

Cleanliness
5.5
Significant cleanliness issues reported by one guest (trash and smelly containers left in kitchen cupboards); other reviews did not highlight cleanliness problems but the incident indicates lapses in housekeeping.
Service
7.2
Mixed service: several staff members (Luchy, Cory, Autumn and front desk agents) were praised as pleasant and helpful, but there were major service failures around booking, room assignment and party support that severely impacted at least one guest.
Location
7.4
Location is generally acceptable for pass-through travelers; a room overlooking the pool can be noisy for some guests.
Room Quality
7
Rooms described as 'fine' by some guests, but there were problems for others (wrong floor assignment, lack of requested tables for an event, and discovery of trash in kitchen cupboards).
Amenities
9.8
Wide variety of activities and large public areas; pools and arcade are popular with kids (pools noted as crowded, arcade noted as expensive) and public spaces described as nice.
Value for Money
7.2
Rates described as 'ok' but higher than most; guests noted expensive arcade and no compensation for major service failures, leading to mixed perceptions of value.
Food and Beverage
7
Concerns raised about quality of the breakfast buffet and problems with party food/setup timing; otherwise no strong positive mentions of dining.
Overall Experience
9.7
Overall impressions are mixed: one guest reported a severely negative, party-ruining experience, while multiple other guests praised staff, amenities and public areas—resulting in high satisfaction for many stays despite notable service and cleanliness failures for at least one visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Fitness Center and Dining Options
Holiday Inn & Suites St. Cloud offers a fitness center for guests to stay active during their stay. Indulge in American cuisine at the on-site restaurant for a delightful dining experience.

Room Amenities
Each room at this 3-star hotel is well-equipped with essential amenities such as a desk, coffee machine, microwave, and a private bathroom. Upgrade to the Atrium Suites for a kitchenette and enjoy entertainment on a flat-screen TV with satellite channels.

Recreational Facilities and Business Services
Relax in the kid's pool, hot tubs, or indoor pools available on the property. For business travelers, take advantage of the business center and ATM services provided. Let our friendly guest service agents assist you in planning your day effectively.

Book your stay at Holiday Inn & Suites St. Cloud now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 95 reviews
Cleanliness: 5.5
Service: 7.2
Location: 7.4
Room Quality: 7
Amenities: 9.8
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 9.7
O
Olivia • couple • us
7
Cons:

We would have preferred the complementary breakfast to be where we can pick ourselves instead of only having one option.

2026-11-02 • via Nuitee
M
MacKenzie • extended_group • us
1
Most atrocious hotel experience of my life due to incompetent and uncaring staff.
Pros:

The kids enjoyed the overcrowded pools and expensive arcade games.

Cons:

Called multiple times for weeks to ensure I got a first floor and room. Got confirmation and was also told to come in early and I would get the first room they finished cleaning. Showed up and I was scheduled for a second floor where we would not have tables (which I also asked about multiple times before checking in). When I let them know I had called for a 1st floor room, I was told to wait around and they’d call me when a room was available. I came in at 1pm. After 3pm I went back to the desk to ask about a timeframe as people would be arriving soon and food was as not started nor decorations. They then told me all of the first floor rooms were booked and “saved” for other people -people who were not there yet. (Upon leaving the next day it looked as though they never showed up!)

Was forced to take a second floor. When asked about a table as that was the biggest hurdle, was told they wouldn’t accommodate that either, despite their failures.

Upon checking into the room, there was TRASH in the kitchen cupboards (open container of food and under the sink were paper bags filled with smelly containers) but I had about 30 minutes to set up for the party so had to just deal with the nightmare I was dealt.

In the end, I had to send someone to BUY buffet tables, most of the decorations aside from table covers I wasn’t even able to use/set up, NOR was I offered any sort of discount for the wrong room.

My family and I typically book suites for parties and our annual Christmas gathering, but after this horrific experience we are looking into canceling our upcoming reservations and looking into a better venue. All visitors that came by for the party were told about the experience and will certainly be telling anyone who brings up this hotel. -10/10

2026-10-22 • via Nuitee
M
Maki Family • family_with_children • us
9
Pros:

Everything

Cons:

Nothing

2026-10-19 • via Nuitee
M
Maki Family • family_with_children • us
4
Pros:

Variety of activities

Cons:

Booking of rooms, being unchanged before checking in, quality of breakfast buffet

2026-10-19 • via Nuitee
E
Emily • family_with_children • us
9
2026-10-14 • via Nuitee
5
553dougz • Family
10
Wonderful staff
Pros:

Luchy, Cory and Autumn were extremely pleasant and helpful staff members who upgraded the atmosphere of the hotel.

2026-08-06 • via Tripadvisor
H
Hockeybo • Couples • Augusta, Maine
6
Nice enough to pass through.
Pros:

Just passing through town and picked here. Public area nice l, front desk folks helpful and nice. Place is big! Room was fine except it over looks the pool area which can be noisy. Rates ok, higher than most.

2026-07-21 • via Tripadvisor
O
OnAir481812 • Family • Avon, Minnesota
4
Ok stay but cold use extra cleaning and cheaper rates.
Pros:

Overall ok stay but be aware what you will be charged. Had a certificate for a room sun- Thursday and tax payable at check in. No idea they would charge an additional $80 just because. No explanation and refused to listen at check out. Asked for a call back from manager since they weren’t at their desk but no call back. Extremely high rate for a random Sunday with no breakfast included. Had to ask for pool towels on several occasions since those weren’t stocked even at opening in the morning. Several food items left on the floor from night before that weren’t cleaned. The hotel remodel looks great but we have gone to Wisconsin dells or stayed somewhere comparable with breakfast included for a lot less.

2026-02-17 • via Tripadvisor
J
jacquelynn2026 • Friends getaway
10
Active Kid’s Paradise
Pros:

WE REALLY ENJOY THIS PLACE!

Both times we’ve gone, it’s been for our son’s bday and we let him bring a few friends. There are so many activities for them to enjoy!! Basketball (two hoops), a volleyball court/net, a huge open space to throw the football, multiple pools, a large arcade… I don’t know what else they could ask for - honestly!!

They had so much fun, and a special thanks to Abdi at the front desk!! He helped us out with a few things and he was so friendly and personable and kind. Thank you Abdi for helping make our stay so fun and memorable!

2026-01-19 • via Tripadvisor
S
stefaniebA274QF • Family
10
I had an Amazing Stay at The Holiday Inn In St Cloud!!
Pros:

I stayed at the St Cloud Holiday Inn with my family for a couple days to celebrate my son’s birthday and celebrate the New Year. I have stayed at this property a few times in the past, but haven’t been back since they renovated. I was amazed at the transformation and what a great property this has become. The staff was so nice and a accommodating as well. I was pleasantly checked in by Abdi who was friendly and welcoming, we talked for a little bit during my check-in and I found out he does Front Desk and Security in the restaurant. He was a very nice guy. I also got to chat and meet Samla and Mekhi who work at the front desk. I stopped by a few times to double check a few things with my reservation and Samla has a very sweet smile and kind personality, also Mekhi is a great guy who said he was new at this property and he just moved here. He was very kind of personable and sweet as well and very helpful. I was also helped by Nyah when I needed a few new room keys and she was very nice, sweet and helpful. We also dined in the restaurant called Legends, which is excellent! The staff is super nice and friendly and on top of making sure you have a pleasant meal. Paula was working there and I ordered a couple things from her at the bar and she was really sweet and accommodating. We also had a really fun New Year’s Eve at Legends. There was a fun live band and it was really family friendly. A lot of people and kids were dancing. We really enjoyed that too. Upon my checkout day, I came across a very nice gentleman I had seen a couple times throughout my stay. His name was Brion and I found out he is the manager at this property. I was telling him how much I really enjoyed all of his staff and how we had such a welcoming, fun and wonderful stay at his property, and he was very pleased to hear this and said he hopes we come back and really appreciates the kind words. Overall I would definitely highly recommend this hotel for a night stay or even a staycation. It is fun and has 4 pools, arcade games, recreational activities and all of the staff is really sweet and friendly. You will definitely enjoy your stay. I will for sure be back for a future stay!! Thanks again Stefanie :-)

2026-01-03 • via Tripadvisor
K
Kellie • family_with_children • us
7
2025-11-14 • via Nuitee
J
Jerome • couple • us
10
Pros:

Amenities were great! Front desk staff was great!

Cons:

Thought overall, everything was rather pricey!

2025-11-06 • via Nuitee
• family_with_children • us
5
Never again
Pros:

Esthetically pleasing on the outside of the building

Cons:

Room wasn't vacuumed, smelt like a gym room in the room, no complementary breakfast, rude kid staff

2025-10-26 • via Nuitee
K
keller • couple • us
10
2025-10-20 • via Nuitee
J
jen loomer • family_with_children • us
1
Do better, and let him go.
Pros:

The amount of activities

Cons:

The night time staff. The black man that was working. He was rude as hell. Should honestly be fired. He didnt give a care that a bunch of stupid teenagers were running down the halls pending on doors. He did absolutely NOTHING about it. Hes useless and needs to be let go.

2025-10-13 • via Nuitee
A
Alan
10
Pros:

I was only there 1 night and didn't use any of the amenities, but the hotel and staff were exceptional..nice property

2025-10-05 • via Nuitee
J
Julie • family_with_children • us
8
Comfortable and accommodating
Pros:

Comfort and safety

Cons:

Na

2025-10-02 • via Nuitee
M
Mike • couple • us
8
Pros:

Location

Cons:

Check in took 25 + minutes and no one in line. Could t find our reservation, and then took down my info and said my credit card didn’t go through which it did. Offered a soda pop or water for the extra time. 😕

2025-09-30 • via Nuitee
A
Andrew • family
8
Pros:

Good place

2025-09-28 • via Nuitee
D
Donald • family
6
Pros:

Room was adequate but wall picture was gone and big screws left to look at. No bath mat present had to use personal towel. When mentioned to desk people barely acknowledged. Security guards very helpful in finding our rooms.

2025-09-18 • via Nuitee