Moonshine Hotel

Hotels
8.6 (422 reviews)
1a Av Nte Entre 12 y 16. Colonia Centro. , Playa del Carmen , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Noisy environment

Categories

Cleanliness
7.79
Multiple reviews indicated low cleanliness, with mentions of hair in bathrooms and wet clothes due to humidity.
Service
9.26
Service was generally described as friendly and accommodating despite some negative feedback.
Location
9.3
The hotel's location near the beach and entertainment was praised by multiple reviewers.
Room Quality
7.25
Rooms were generally considered old and in poor condition with low comfort levels.
Amenities
8.78
Amenities were acceptable, though some would have preferred more options.
Value for Money
8.74
Considering the price, guests felt the deal was reasonable, despite some issues.
Food and Beverage
8.79
Food and beverage services were not explicitly reviewed, thus standard quality for this hotel tier.
Overall Experience
8.86
Overall experience varied; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:50

Property Description

Convenient Location in Playa del Carmen
Situated in Playa del Carmen, Moonshine Hotel offers air-conditioned rooms, an outdoor pool, free WiFi, and a charming garden. Enjoy the convenience of room service and a 24-hour front desk during your stay.

Comfortable Rooms with Modern Amenities
Relax in rooms equipped with a flat-screen TV, cable channels, and a safety deposit box. Some units feature a terrace with city views, and selected rooms even include a kitchen with a minibar. The private bathrooms come with showers and complimentary toiletries.

Nearby Attractions and Airport Shuttle Service
Explore Playa del Carmen Beach, Playacar Beach, and ADO International Bus Station, all located close to Moonshine Hotel. For convenience, the property offers a paid airport shuttle service to Cozumel International Airport, just 35 km away.

Ready to experience comfort and convenience at Moonshine Hotel? Book your stay now!

Important information:

Please note: this property is on the heart of the nightlife, noise could be expected at nights. Some quiet rooms are available upon request, depending on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.6
Based on 422 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.86
M
Marco • solo_traveller • mx
10
Pros:

Personal amable

2026-09-18 • via Nuitee
A
Arjona • solo_traveller • mx
10
Pros:

Es la mejor ubicación, nos hospedamos frecuentemente y nunca hemos tenido problemas. Check in rapido y lugar tranquilo a pesar de estar en el corazón de la quinta

2026-09-07 • via Nuitee
A
Alysson • solo_traveller • br
10
2026-09-04 • via Nuitee
M
Micaela • solo_traveller • ar
10
excelente! superó expectativas
Pros:

la señora de la tarde y noche es una divina, fue siempre servicial y amable. el lugar está en una ubicación súper cómoda a metros de la playa y a metros de la zona principal. la alberca está buena, las camas son demasiado cómodas.

Cons:

el wifi andaba solo en una parte del departamento

2026-09-01 • via Nuitee
J
Jose • family_with_children • mx
1
2026-08-08 • via Nuitee
M
Ma Del Refugio • solo_traveller • mx
1
Pros:

La habitación limpia

Cons:

Demasiado ruido, toda la noche! No puedes descansar para nada

2026-05-29 • via Nuitee
L
Lucia • extended_group • ar
6
vacaciones en playa del carmen
Pros:

Excelente ubicación, amplia la habitación y el servicio de limpieza fue muy bueno, contabamos con un 7eleven al frente, farmacia a una cuadra y a una cuadra también de la 5ta avenida.

Cons:

Tuvimos la mala experiencia de haber reservado una habitación y al llegar nos dieron una de diferente valor (menor) y que no se asemejaba a lo que habiamos pagado, luego de reiterados reclamos nos hicieron el cambio de habitación (luego de varios días ya hospedados) fue una situación que no estaba dentro de nuestros planes.

2026-05-19 • via Nuitee
J
Jose Luis • couple • mx
8
2026-05-13 • via Nuitee
J
Jose Luis • solo_traveller • mx
10
Perfect location
Pros:

Very good location, the room was clean, the staff was friendly too was a good experience staying there.

Cons:

Perfect hotel if your purpose is to be close to the bars and spend time with your friends ( can be loud due to the location )

2026-04-27 • via Nuitee
B
Barbara • couple • it
10
2026-04-27 • via Nuitee
A
ANDREA • extended_group • it
8
MOONSHINE HOTEL
Pros:

POSIZIONE
FRIGO GIGANTE
DOCCIA SEMPRE CALDA
STAFF

Cons:

UNICO NEO, ESSENDO VICINISSIMO ALLE DISCOTECHE LA MUSICA ATTACCA ALLE 20:30 FINO ALLE 5 DEL MATTINO.. QUINDI SE UNO HA IL SONNO LEGGERO MEGLIO ANDARE ALTROVE.

2026-04-24 • via Nuitee
W
Wilberth Ramon • solo_traveller • mx
7
2026-04-22 • via Nuitee
N
Natalia • solo_traveller • br
1
Pros:

Nada

Cons:

Todo

2026-04-14 • via Nuitee
B
Barbara • couple • it
10
Lo consiglio
Pros:

Tutto dalla posizione super centrale a 5 minuti dal coco bongo allo staff super gentile ed accogliente

Cons:

Mi è piaciuto tantissimo tutto

2026-04-13 • via Nuitee
• couple • ca
1
2026-04-08 • via Nuitee
F
Fanny • couple • fr
10
Pros:

Super, Tania était très gentille
très central et propre
On a eu une super chambre

Cons:

Forcément un peu bruyant mais cela nous a pas trop dérangé
La douche et la chasse d’eau avait parfois du mal à fonctionner

2026-04-05 • via Nuitee
L
Lourdes • couple • mx
8
Agradable
Pros:

Es acogedor solo le falta un cambio de colchones todos súper amables muy limpio cerca de la quinta avenida y la playa muy buen lugar

Cons:

Solo el colchón

2026-04-03 • via Nuitee
L
Laketch • solo_traveller • mx
3
Front desk guy, Jose, promised to change my room, but never did. The cleaning ladies did a great job
Pros:

Clean linen & towels
Room service folks very pleasant

Cons:

No microwave, no coffee machine in room 19. Basically, the kitchenette had one raggedy stove hooked to a propane cylinder in the room! That must be a Mexican kitchen. Dirty sink. The bathroom roof had mold growing on it and the window couldn’t be closed and lacked a screen. Window in the room lacked screen. Insects/ mosquitoes came in freely. Very steep high stairs to climb up with luggage. Non refundable so I had to stay till the end. The music outside stayed till 4 am. You sleep only during the day.

2026-04-02 • via Nuitee
R
Renée-Lydia • couple • ca
3
2026-03-28 • via Nuitee
A
Amine • couple • ca
7
2026-03-26 • via Nuitee