Moonshine Hotel

Hotels
8.6 (383 reviews)
1a Av Nte Entre 12 y 16. Colonia Centro. , Playa del Carmen , mx

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Noisy environment

Categories

Cleanliness
7.79
Multiple reviews indicated low cleanliness, with mentions of hair in bathrooms and wet clothes due to humidity.
Service
9.26
Service was generally described as friendly and accommodating despite some negative feedback.
Location
9.3
The hotel's location near the beach and entertainment was praised by multiple reviewers.
Room Quality
7.25
Rooms were generally considered old and in poor condition with low comfort levels.
Amenities
8.78
Amenities were acceptable, though some would have preferred more options.
Value for Money
8.74
Considering the price, guests felt the deal was reasonable, despite some issues.
Food and Beverage
8.79
Food and beverage services were not explicitly reviewed, thus standard quality for this hotel tier.
Overall Experience
8.86
Overall experience varied; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:50

Property Description

Convenient Location in Playa del Carmen
Situated in Playa del Carmen, Moonshine Hotel offers air-conditioned rooms, an outdoor pool, free WiFi, and a charming garden. Enjoy the convenience of room service and a 24-hour front desk during your stay.

Comfortable Rooms with Modern Amenities
Relax in rooms equipped with a flat-screen TV, cable channels, and a safety deposit box. Some units feature a terrace with city views, and selected rooms even include a kitchen with a minibar. The private bathrooms come with showers and complimentary toiletries.

Nearby Attractions and Airport Shuttle Service
Explore Playa del Carmen Beach, Playacar Beach, and ADO International Bus Station, all located close to Moonshine Hotel. For convenience, the property offers a paid airport shuttle service to Cozumel International Airport, just 35 km away.

Ready to experience comfort and convenience at Moonshine Hotel? Book your stay now!

Important information:

Please note: this property is on the heart of the nightlife, noise could be expected at nights. Some quiet rooms are available upon request, depending on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for MXN 500 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 383 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.86
N
Natalia solo_traveller br
1
Pros:

Nada

Cons:

Todo

2026-04-14 via Nuitee
B
Barbara couple it
10
Lo consiglio
Pros:

Tutto dalla posizione super centrale a 5 minuti dal coco bongo allo staff super gentile ed accogliente

Cons:

Mi è piaciuto tantissimo tutto

2026-04-13 via Nuitee
couple ca
1
2026-04-08 via Nuitee
F
Fanny couple fr
10
Pros:

Super, Tania était très gentille
très central et propre
On a eu une super chambre

Cons:

Forcément un peu bruyant mais cela nous a pas trop dérangé
La douche et la chasse d’eau avait parfois du mal à fonctionner

2026-04-05 via Nuitee
L
Lourdes couple mx
8
Agradable
Pros:

Es acogedor solo le falta un cambio de colchones todos súper amables muy limpio cerca de la quinta avenida y la playa muy buen lugar

Cons:

Solo el colchón

2026-04-03 via Nuitee
L
Laketch solo_traveller mx
3
Front desk guy, Jose, promised to change my room, but never did. The cleaning ladies did a great job
Pros:

Clean linen & towels
Room service folks very pleasant

Cons:

No microwave, no coffee machine in room 19. Basically, the kitchenette had one raggedy stove hooked to a propane cylinder in the room! That must be a Mexican kitchen. Dirty sink. The bathroom roof had mold growing on it and the window couldn’t be closed and lacked a screen. Window in the room lacked screen. Insects/ mosquitoes came in freely. Very steep high stairs to climb up with luggage. Non refundable so I had to stay till the end. The music outside stayed till 4 am. You sleep only during the day.

2026-04-02 via Nuitee
R
Renée-Lydia couple ca
3
2026-03-28 via Nuitee
R
Rodríguez Varela couple mx
8
Bien por el precio
Pros:

La ubicación es buena, el precio es bueno, y el lugar se ve agradable para una estancia corta

Cons:

Las televisiones son antiguas, la primer habitación que tuvimos la televisión no funcionó y la recepcionista nos cambió a otra sin embargo se veía muy estresada y cansada se ve que tienen muchos problemas de quejas, nos dio otra habitación pero no era Smart TV, las camas eran nada cómodas, sin embargo para algo de una noche está súper bien

2026-03-26 via Nuitee
A
Amine couple ca
7
2026-03-26 via Nuitee
P
Pedro solo_traveller cl
4
No me gustó
Pros:

La ubicación, aunque había ruido gran parte de la noche por fiestas en los alrededores, dado que esta ubicado en pleno centro.

Cons:

Tuve que esperar casi una hora o más para hacer el check in, dado que en la recepción no había nadie y el teléfono nadie lo contestó. Sumado a ello me cobraron más del precio señalado en Booking, (según el IVA no estaba incluído). La habitación no es nada acogedora, la cama es dura, los artefactos del baño antiguos, no habían enchufes cerca de la cama, el ventilador no funcionaba, y no habían colgadores de ropa ni tampoco nevera.

2026-03-21 via Nuitee
B
Berenice solo_traveller mx
9
Pros:

Was clean

Cons:

Close to night club so super noise

2026-03-19 via Nuitee
L
Laketch solo_traveller us
7
Pros:

availability of room service everday
cleaning crew very pleasant
clean linen and towels, and toilet necessities

Cons:

Run down fridge and the long high stairs to get to your room. Taking shower was not easy, either too hot or cold. You could hear the high pressure in the pipes .....

2026-03-18 via Nuitee
I
Izahias couple mx
3
Cuestionable.
Pros:

Las dimensiones de las camas eran adecuadas.

Cons:

La higiene del establecimiento es cuestionable, sus instalaciones son obsoletas, la ubicación del hotel es ruidosa. El jacuzzi es anticuado y carece de funcionalidad, requiriendo llenado del personal, no lo puede hacer el huésped.

2026-03-14 via Nuitee
O
Ornella solo_traveller gb
8
2026-03-13 via Nuitee
Y
Yessica solo_traveller es
2
Muchiiisimo ruido
Pros:

La ubicación está muy cerca de la 5 avd y del parque fundadores,del puerto para ir a cozumel,

Cons:

Muchísimo ruido imposible dormir ,si eres de los que te gusta disfrutar la noche ir a bares, espectáculos es ideal lo tienes cerca,El Mandala y la vaquita playa del carmen y un poco más arriba el coco bongo.. todos los diaaa!😳pero si te gusta dormir y descansar para aprovechar el día no lo recomiendo,la música está hasta las 4 de la madrugada y se oye en las habitaciones muy exagerado ni con tapones,las paredes retumban,había leído los comentarios antes de venir pero no me imaginé que fuera tan fuerte,y desde las 7 de la mañana las chicas ya empiezan hacer sus tareas y son muy ruidosas y las conversaciones entre ellas muy fuerte..
Consejo: miren bien los alrededores si hay discotecas tan pegadas!🤦🏼‍♀️

2026-03-10 via Nuitee
G
Gerardo solo_traveller nl
7
Good location for partying and beach
Pros:

The staff was excellent! Very helpful and very nice! They made you feel very welcome.

Cons:

There was some construction going on outside of my room and the walls were very thin so I could hear everything through the walls. Also during the night it is very close to a lot of night clubs so it was very noisy until 4am and then the construction would start at 8am. The lady from reception was very nice and wanted to change the room for me but the guy next day was not so willing to do it. So in the end I stayed in the same noisy room. Also there was a grill outside of my room and one day there was still some people after 11pm. The reception helped in this case to let them know that this was out of the ordinary hours.

2026-03-10 via Nuitee
M
MAYALI couple ie
8
Party scene: noise and excitement expected
Pros:

It’s a really nice calm place during the day. Two blocks away from the beach and same from La Quinta Avenida. The staff is great. Room was clean. AC and fan worked perfectly.

Cons:

It’s a bit noisy at night if you’re trying to get a good night sleep as it’s literally around the corner from the Party Scene in Playa. Perfect for twenty something people

2026-03-09 via Nuitee
C
Cristoffer extended_group se
10
Pros:

Excellent location and cleaning, good wi-fi, nice staff! A very short walk to the beach, restaurants and nightlife. Really worth the price! The hotel is close to nightclubs so prepare for party-music playing at night.

2026-03-08 via Nuitee
R
Rene solo_traveller ca
8
2026-03-05 via Nuitee
A
Anouck solo_traveller ch
8
Pros:

L'hôtel se situe à 3 minutes de la Quinta Avenida et de la plage ce qui est super.

Cons:

L'insonorisation de la chambre laisse à désirer, car il y a les boîtes de nuit qui se situent juste à côté (prévoir des boulquies).

2026-03-04 via Nuitee