Hampton Inn & Suites Des Moines/Urbandale Ia

Hotels
•
Hampton Inn
9 (255 reviews)
8811 Plum Dr. , Urbandale , us
+1 515-252-7000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness of the rooms
Friendly staff
Good breakfast options
Spacious rooms
Cons:
Issues with room cleanliness in one instance
Elevator problems

Categories

Cleanliness
8.33
Some reviews mentioned cleanliness issues, particularly in one instance; still considered good overall.
Service
9.8
Numerous positive comments on staff service and friendliness.
Location
9.34
General convenience and easy access to events noted positively.
Room Quality
8.79
Most guests noted comfortable and spacious rooms.
Amenities
8.82
Guests appreciated the amenities offered.
Value for Money
9.28
Reviewers found the price to be great for the service and experience received.
Food and Beverage
8.33
Breakfast received mixed reviews; it was generally good but with a standard quality.
Overall Experience
9.3
Overall satisfaction with the hotel experience, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:08

Property Description

Convenient Location
Located just a short distance from popular attractions such as Hy-Vee Hall and Wells Fargo Arena, Hampton Inn & Suites Des Moines/Urbandale Ia offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy the convenience of free WiFi and a 24-hour front desk at this 3-star hotel. The property is non-smoking, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore nearby landmarks like the Science Center of Iowa and Iowa State Capitol Building, all within a short drive from the hotel. With Des Moines International Airport just 16 km away, travel to and from the hotel is a breeze.

Book your stay at Hampton Inn & Suites Des Moines/Urbandale Ia for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

9
Based on 255 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
H
Hill • solo_traveller • us
10
2026-08-18 • via Nuitee
K
kyle • solo_traveller • us
9
2026-08-17 • via Nuitee
S
Shari • solo_traveller • us
8
Pros:

It was a comfortable place to stay.

2026-07-19 • via Nuitee
M
Mitchel • family_with_children • us
10
2026-07-14 • via Nuitee
A
Andrei • solo_traveller • us
1
Pros:

nothing

Cons:

old smelly place,i had to visit a doctor after that ac ,and so on and so on

2026-07-08 • via Nuitee
S
Sheila • solo_traveller • us
9
Pros:

Staff was exceptional. We had a problem with our room and it was handled immediately. The room we ended up with was wonderfully, and the bed was the best we've had in years. Would stay again if we are in the area.

Cons:

Snack vending area needs to be freshened. Needs more options.

2026-07-01 • via Nuitee
H
Heather • solo_traveller • us
9
2026-06-17 • via Nuitee
N
Nick • family_with_children • us
8
2026-06-15 • via Nuitee
S
Sheri • couple • us
5
Fair. Hotel needs deep clean
Pros:

It was fair. Location fine, breakfast fine

Cons:

Our room has visible bodily fluids on wall near bed. We were out all day and didn’t notice until we were in bed and exhausted. It was disgusting and for what we paid per night completely unacceptable. We requested at least a discount for first night but didn’t happen. Was told GM doesn’t work on weekends. Picture doesn’t do justice to what it looked like in real life

2026-06-08 • via Nuitee
S
Smith • couple • us
8
Convenient and good stay for your money.
Pros:

Facility was clean, rooms neat and organized. The only issues were, (1) the mattress had a sagging dip in the middle and was very uncomfortable and the pillows had no fluff or form/shape to them - even stacking 2 pillows provided little support. The breakfast was very tasty with well-seasoned potatoes and eggs - the bacon was thin and crisp and the sausage had a good flavor. Overall, we would stay here again, bringing our own pillows and comforter.

Cons:

The pool was over-run by a group of girls (age 10) and few adults, which did not allow for anyone else to enjoy the facilities. It would have been nice if something was mentioned to the "adults" about the loudness and activities of the girls running around, oblivious to anyone else but themselves, in and out of the pool and hot tub. The adults present were not mindful of the children at all but engrossed in their own party. This was not the hotels' fault, but an issue that should have been addressed by the staff for the comfort of all patrons who paid for rooms and amenities.

2026-05-18 • via Nuitee
D
Dawn • family_with_children • us
9
2026-05-12 • via Nuitee
C
Crystal • couple • us
1
Pros:

Although they gave our room away, they did call the Hilton Garden Inn that was less then 5 minutes away and let them know the situation.

Cons:

I contacted the hotel through the booking messenger app and called them directly at 8pm to let them know we would be arriving at 12:25am. When we arrived at 12:25am there were no rooms available, they had given our room to someone else. Had I booked through the Hilton app or put this stay on my Hilton app, I could have checked in earlier and avoided this unfortunate event. I do not believe early online check in is available on the booking app??

2026-05-11 • via Nuitee
A
Awinder • solo_traveller • us
6
Cons:

Very bad breakfast . Every pan was empty at 7:30 am

2026-05-04 • via Nuitee
C
Cinda • solo_traveller • us
8
Pros:

The size of the room. Breakfast

Cons:

The phone didn't work to call the front desk. Asked for extra chair and had to get it myself.

2026-04-29 • via Nuitee
P
Pauline • couple • us
10
2026-04-25 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Fast check in, friendly staff, clean room with a fantastic shower with great water pressure!

2026-04-25 • via Nuitee
M
Mueller • extended_group • us
8
2026-03-30 • via Nuitee
S
Samer • couple • us
10
Best service
Pros:

The room was very clean and comfy

2026-01-19 • via Nuitee
G
galen • solo_traveller • us
1
Very uncomfortable. Took pics of room camera didn't use flash.
Pros:

The room was fairly clean. The location worked out for the purpose of my visit to DesMoines.

Cons:

My meetings were over that having to stay another night was not necessary (booked room for 3 nights). The meeting ended a day early. They would not refund me for my room. The flagpole lighted was shining directly into my room. Mentioned to management with no response. I have been a customer of Hilton for many years with a Hilton Honors account. I will never stay in any of their facilities again and inform as many people as possible of their disinterest.

2026-01-17 • via Nuitee
K
Kaitlyn • extended_group • us
8
2025-12-31 • via Nuitee