DoubleTree by Hilton St. Louis at Westport

Hotels
Doubletree by Hilton
7.6 (279 reviews)
1973 Craigshire Road , Maryland Heights , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Uncleanliness
Outdated facilities
Poor food options

Categories

Cleanliness
6.85
Several mentions of unclean areas and outdated conditions.
Service
8.85
The staff is frequently noted as friendly and helpful.
Location
8.85
Convenient location noted in multiple reviews.
Room Quality
6.85
Outdated facilities mentioned, impacting overall room experience.
Amenities
7.85
Basic amenities provided but limited options noted.
Value for Money
7.85
Price does not match quality expectations based on reviews.
Food and Beverage
6.85
Poor breakfast options and restaurant not operating.
Overall Experience
6.85
General dissatisfaction with maintenance and condition of hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:17

Property Description

Convenient Location
Located just off motorway I-270 and only 10 km from Lambert St. Louis International Airport, Doubletree Hotel St. Louis at Westport offers easy access for travelers.

Entertainment and Business Complex
Situated 2 blocks away from the vibrant Westport Plaza, guests can explore entertainment options and conduct business activities conveniently.

Relaxation and Dining Options
Guests can unwind by taking a dip in the indoor pool or staying active in the fitness centre. For dining, the on-site Copperfield's restaurant offers delicious meals, and the lounge is perfect for enjoying a relaxing drink.

Book your stay at Doubletree Hotel St. Louis at Westport for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 279 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 6.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 6.85
T
Trip19926514149 Family
2
Cheap but not worth it!
Pros:

Place is old dirty and smelly. I would never stay here again. Dump

2026-07-10 via Tripadvisor
L
Lindsey solo_traveller us
9
It was great!
Pros:

Location, very helpful staffs, cleanliness

Cons:

No microwave in the rooms

2026-06-14 via Nuitee
D
Dawn couple us
3
Disappointed
Pros:

Location and started off ok just at front desk at check in.

Cons:

No response when calling front desk, put on hold had to call 2x.. had to find housekeeping for empty Kleenex box in our room and coffee got that too.. shower dribbled water and bed looked as if made from last stay not clean very wrinkled.

2026-05-30 via Nuitee
K
Kerissa solo_traveller us
10
Pros:

Customer service impeccable!!

Cons:

No microwave

2026-05-17 via Nuitee
C
carrienep Friends getaway
2
Embarrassing to be called Hilton
Pros:

This hotel is sad… historically Hilton has carried a very good name, but this particular hotel is in very bad shape. This is more on the lines of a motel six in the red district area.
The room was filthy. The carpet was either stained or Simply left filthy, the dust and dirt in the bathroom, especially on the moldings was horrible, and we didn’t feel comfortable taking our shoes off at all. We didn’t dare touch any of the furniture either. The chair looked like a dog gave birth in it, and it was never cleaned.
Unfortunately, this room is right up against the freeway so getting a good nights sleep was impossible! I’m sure nothing could be said about the location, but maybe an ounce of Care could’ve been put into the soundproofing of this particular side of the building.
The person at the front desk mumbled so badly we could not understand her, and we had to repeatedly ask her to repeat herself, which never really seem to help! If there was a star less than one, that’s the rating I would give this particular hotel and would never recommend this to anyone and certainly never stay here again!
As a sidenote, it’s unfortunate that the bathroom doesn’t have a ventilation fan in there so that you can actually see past the condensation on the mirror after a shower, to get ready for the day. And lastly, the toilet fits perfectly for a two-year-old that’s potty trained but not for a full grown adult. You’re practically sitting on the floor. It is not a standard height toilet.!!!!!

2026-05-02 via Tripadvisor
J
Jessica solo_traveller us
10
Pros:

Comfortable beds. It was clean. Staff were kind. Area felt safe and was accessible to everything we needed. And the AC unit worked fabulously (I usually experience AC units that work poorly so I look for this in a good hotel.) Would stay again.

Cons:

A little pricey - but cheaper than most in area. I still felt like we got a good value over all though.

2026-04-20 via Nuitee
G
gustavo solo_traveller us
7
Pros:

The staff.

Cons:

It was clean but it could of been cleaner.

2026-04-18 via Nuitee
D
Danielle family_with_children us
8
2026-04-13 via Nuitee
J
jtp807 Family
2
If you want a good night's sleep DONT stay here
Pros:

Both mornings housekeeping barged into our room in the morning even though we had the "Do not Disturb" on the door! BOTH mornings ! The first morning the housekeeper said "oh sorry" We let front desk know. Then the 2nd morning again! but by a group of them (one with a clipboard in her hand) BEFORE 10:00 AM! And we had the "Do not disturb" on the door! 2nd time I called down to front desk and let management know. RIDICULOUS!

2026-04-07 via Tripadvisor
R
Roger solo_traveller us
7
They swipe my card three times
Pros:

It was clean and quiet, comfortable bed and pillows.

Cons:

The tallest was too low the first room smell like mildew. The second one was nice and the buffet was too expensive.

2026-04-06 via Nuitee
J
John couple us
7
Pros:

Staff was great experience (Mikey) was the best worker at the front counter.

Cons:

The stay overall was good. Had to switch rooms due to some issues with the room curtains, bathroom shower items not mounted to the wall and A/C rattling. The pool (indoor) was a huge reason my wife wanted to stay there. No pool time, under maintenance, water was very merky or couldy.

2026-03-15 via Nuitee
A
Amanda couple us
9
2026-02-26 via Nuitee
Y
yusei solo_traveller jp
6
2026-01-28 via Nuitee
L
lori family_with_children us
6
2026-01-20 via Nuitee
J
Jessica family_with_children us
9
It was a nice weekend splurge but would probably not spend so much next time.
Pros:

Comfortable beds. Clean room. Nice atmosphere even when a little crowded in the lobby.

Cons:

Having to pay for breakfast. The room was $219 for 1 night. One would hope breakfast could be included.

2026-01-19 via Nuitee
J
Jayan solo_traveller lk
10
Great
Pros:

Clean and convenient

Cons:

Nothing

2026-01-19 via Nuitee
N
Nakeesha couple us
8
2025-12-23 via Nuitee
M
Melvin family_with_children us
10
2025-12-17 via Nuitee
J
Jose family_with_children us
1
Pros:

Staff

Cons:

Very outdated bathtub was broken not to Hilton standards

2025-11-17 via Nuitee
R
Raul family_with_children us
9
Genial
Pros:

Todo estuvo genial

Cons:

No, todo estuvo muy bien

2025-10-24 via Nuitee