The Heritage Chiang Rai Hotel and Convention

Hotels
8.6 (1898 reviews)
199, Moo 13, Sansai, Mueang Chiang Rai , Chiang Rai , TH

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Very clean rooms
Large swimming pool (late hours)
Good breakfast variety
Comfortable and spacious rooms
Luxurious standard and decor
Gym available
Plenty of parking
Consistent high quality/service
Great location (for many guests)
Cons:
Extra bed charged at a high rate
Limited hot breakfast choices and pastries
No halal food options in breakfast buffet
No on-site massage rooms
Some reports of sagging beds in rooms
No Smart TV in some rooms
Occasional worn bathroom/drain issues
Perceived price too high by some guests

Categories

Cleanliness
9.2
Many reviews explicitly praise cleanliness ('Impeccable', 'สะอาด', 'Very clean'), indicating a strong positive sentiment.
Service
9.4
Service repeatedly highlighted as a strength ('lovely staff', 'friendliest team', 'staffs was nice and friendly', consistent high quality), indicating excellent service.
Location
8.6
Mixed mentions: several reviewers praise the location ('excellent', 'ทำเลที่ตั้งดี'), while at least one lists location as a con; overall slightly above average.
Room Quality
8.4
Rooms generally described as comfortable and spacious, with positive mentions of specific rooms, but some issues noted (sagging bed, occasional worn bathroom/drain).
Amenities
8.7
Amenities such as a large pool (late hours), gym and parking are praised, though some gaps noted (no massage rooms, no halal options, no Smart TV).
Value for Money
7.5
Several reviewers raise value concerns (extra bed cost nearly as much as a room, 'nothing special for the price'), pulling this category down.
Food and Beverage
8
Breakfast and restaurant food are often praised for variety and quality, but some complaints about limited hot options, pastries and lack of halal choices.
Overall Experience
9
Numerous glowing overall comments ('completely blew us away', repeat stays, would return/recommend) indicate a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:10

Property Description

Luxurious Accommodation
The Heritage Chiang Rai Hotel and Convention - SHA Extra Plus, located near Central Plaza ChiangRai, offers 5-star accommodation with a range of amenities. The air-conditioned rooms are elegantly furnished and equipped with modern facilities, ensuring a comfortable stay for guests.

Leisure and Wellness Facilities
Guests can relax and unwind at the outdoor swimming pool, stay active at the fitness centre, or take a leisurely stroll in the beautiful garden. The hotel's terrace provides stunning city views, creating a serene atmosphere for a perfect getaway.

Dining Experience
Indulge in a delightful culinary experience at the on-site restaurant offering a variety of dishes, or unwind with a refreshing drink at the bar. The daily breakfast buffet with American and Asian options ensures a great start to the day.

Experience luxury and comfort at The Heritage Chiang Rai Hotel. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 1898 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.6
Room Quality: 8.4
Amenities: 8.7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9
S
Sam • family_with_children • au
10
2026-11-07 • via Nuitee
Z
Zsofia • couple • hu
8
Great and spacious rooms
Pros:

Very clean and spacious room, staff was friendly

Cons:

The area around the pool could use improvement, the mattresses are a little worn. While there was a big breakfast selection, there could be more western options

2026-11-05 • via Nuitee
G
Gravador • family_with_children • th
10
2026-11-01 • via Nuitee
S
Sagi • family_with_children • il
10
2026-10-31 • via Nuitee
T
Thawatchai • couple • th
9
Pros:

อาหารเช้าดี

2026-10-31 • via Nuitee
M
Michael delon • family_with_children • fr
8
Cons:

Très froid et pas chaleureus

2026-10-30 • via Nuitee
A
Andrew • family_with_children • us
10
Pros:

Very comfortable Spacious, Relaxing

Cons:

Same food for breakfast every morning.

2026-10-27 • via Nuitee
M
Mora • family_with_children • es
10
Pros:

Precio calidad es insuperable

2026-10-27 • via Nuitee
A
Anthony • solo_traveller • au
9
Good value & comfortable
Pros:

Good facilities

Cons:

Nothing

2026-10-27 • via Nuitee
T
Thawatchai • couple • th
9
Pros:

อาหารเช้า

2026-10-27 • via Nuitee
P
Pariphon • couple • th
10
2026-10-25 • via Nuitee
I
Isabel Rosario • couple • es
8
A mejorar en las comodidades
Pros:

La limpieza, habitación amplia

Cons:

A pesar de que había muchas personas de habla hispana, no funcionaba el canal español ni se
Interesaron por ponernos you tube

2026-10-23 • via Nuitee
S
Serge • family_with_children • th
8
Pros:

.

Cons:

.surclassement

2026-10-23 • via Nuitee
B
Brammer • solo_traveller • gb
7
Great hotel but a little isolated from the tiwn center
Pros:

Hotel was quiet and facilities were good

Cons:

Choice and quality of the restaurant meals was not so good

2026-10-22 • via Nuitee
R
raymond • couple • gb
10
Lovely enjoyable short stay!
Pros:

Very clean great staff lovely room good facilities. Breakfast was great too!

2026-10-21 • via Nuitee
B
Brian • solo_traveller • th
8
This was the 8th or 9th time I have stayed here…..that should tell you everything
2026-10-18 • via Nuitee
R
Russ • couple • th
9
Great value but an excellent stay in a high end hotel with friendly staff and plenty to do.
Pros:

very nice and peaceful ambience at breakfast and the tables nicely spaced apart. food-wise there is something for all cultures to eat, from scrambled egg, fried egg, toast, croissants, miso soup, salad, various fruits, rice soup, khao soi, tea coffee, milk, fruit juices etc. The pillows and extra large bed was the best i may have ever slept in (20 out of 10)

Cons:

we only stayed one night so did not embrace all that the hotel had to offer

2026-10-12 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Very nice big hotel and very clean nothing

2026-10-10 • via Nuitee
J
JESUS MANUEL • couple • es
7
Buen hotel pero tiene cosas por mejorar
Pros:

Hotel grande y bonito, buen desayuno.

Cons:

el único día que dedicamos a descansar para estar en la piscina del hotel había un evento con decenas de tailandeses aprendiendo a nadar en la piscina y fue bastante desagradable por los ruidos.

2026-09-10 • via Nuitee
C
Claudia • family_with_children • de
9
Angenehm
Pros:

Sehr gediegen und sauber. Grandioses Frühstücksbuffet. Toller Pool!

Cons:

Sehr groß. Etwas zu seriös für uns. Viele Geschäftsreisende.

2026-09-05 • via Nuitee