MCM Elegante Hotel & Suites Lubbock

Hotels
8.1 (763 reviews)
801 Avenue Q , Lubbock , US
+1 806-763-1200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and timely shuttle service
Strong breakfast offering (custom omelets, variety)
Convenient location (near Texas Tech/airport)
Good restaurant and bar / happy hour
Cons:
Inconsistent room condition (noisy AC, bed quality, odd layouts)
Cleanliness issues for some guests (unsanitary tubs, not cleaned)
Plumbing/bathroom problems (leaks, shower spray)
Small pool and occasional restaurant service limitations
Some concerns about surrounding area safety/homeless presence

Categories

Cleanliness
7.4
Mixed reports: several guests praised cleanliness, but multiple strong complaints about dirty rooms, unsanitary tubs, lack of soap and rooms not cleaned well; overall below the hotel average.
Service
9
Consistently positive: staff repeatedly described as pleasant, friendly and efficient; shuttle and front-desk service noted as timely and helpful, with only occasional slow restaurant service.
Location
8.4
Convenient location close to Texas Tech and airport with good access; several guests noted nearby sketchy areas and homeless presence which detracts somewhat.
Room Quality
7
Several specific room issues reported: loud AC, uneven/valleying beds, odd layouts, doors not locking, plumbing leaks and shower spray problems — room quality is a clear area for improvement.
Amenities
8.2
Good amenities overall: shuttle service and popular breakfast are positives and the restaurant/bar and happy hour are appreciated; some limits noted (small pool, occasional restaurant closures or slow service).
Value for Money
8
Generally perceived as fair value: many guests felt satisfied (some said 'worth the pay'), though a subset felt room or service issues reduced perceived value.
Food and Beverage
8.7
Breakfast is a standout feature (fresh custom omelets, plentiful choices) and the restaurant/bar receives positive mentions; a few reports of cold or limited breakfast options on some days.
Overall Experience
8.1
Overall positive guest experience driven by friendly staff, strong breakfast and convenient location, tempered by intermittent room maintenance and cleanliness problems for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:40

Property Description

Indulge in Urban Comforts
Located in downtown Lubbock, Texas, the MCM Elegante Hotel & Suites offers a blend of convenience and relaxation for your stay.

Luxurious Amenities
Unwind in the indoor pool, stay active at the fitness centre, and stay connected with complimentary Wi-Fi. Each room is equipped with coffee-making facilities, satellite TV, and a spacious work desk.

Convenience at Your Fingertips
With Texas Tech University just 1 mile away, a 24-hour reception, and a business centre providing fax and photocopying services, your needs are catered to effortlessly.

Ready to experience comfort and convenience in Lubbock? Book your stay at MCM Elegante Hotel & Suites now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Guest Reviews

8.1
Based on 763 reviews
Cleanliness: 7.4
Service: 9
Location: 8.4
Room Quality: 7
Amenities: 8.2
Value for Money: 8
Food and Beverage: 8.7
Overall Experience: 8.1
S
Sue • family_with_children • us
6
Give it 3 stars had some great qualities but also need to improve room services
Pros:

Location, also had dining & bar on site, this is a nice older hotel with very friendly staff. Ate dinner in bar our first night & the food was excellent.

Cons:

Food a breakfast buffet wasn’t hot & our room was not stocked with extra bedding for the sofa sleeper as requested, no coffee refills or room serviced on our 2nd day.

2026-10-29 • via Nuitee
J
Jerome • solo_traveller • us
10
2026-10-29 • via Nuitee
K
Kenneth • family_with_children • us
10
Pros:

Awesome location and value. Staff was very friendly

Cons:

The facility was older, but well maintained

2026-10-28 • via Nuitee
N
Nicole • solo_traveller • us
10
2026-10-27 • via Nuitee
J
JoLene • family_with_children • us
10
2026-10-27 • via Nuitee
R
Roberto • family_with_children • mx
9
Pros:

La atención, la comodidad de las cosas y almohadas y el desayuno

Cons:

No me gustó algunos detalles como las alfombras y sillones que ya luce viejos

2026-10-27 • via Nuitee
H
Heather • family_with_children • us
5
Mixed feelings
Pros:

The staff were extremely nice. I love that the facility is Christian based.

Cons:

Even though the hotel is on the older side the room could be improved. The bed was comfortable. The bathroom however was not in the best shape. The bath tub didn’t properly drain. The shower head had so much calcification that it didn’t spray properly and it really wasn’t sufficiently clean. I also had to pay a significant premium for the room because of parents weekend.

2026-10-26 • via Nuitee
B
brian • family_with_children • us
1
Poor customer service
Pros:

They did not honor the reservation at reservation price... ...they weren't even understanding...rude

Cons:

Poor customer service

2026-10-26 • via Nuitee
K
Kathleen • couple • au
10
Pros:

The complementary driver.

2026-10-25 • via Nuitee
P
Paige • couple • us
7
Good value, centrally located, friendly staff, needs maintenance
Pros:

The people were friendly and helpful, especially Ali in the restaurant

Cons:

Lack of maintenance in the rooms

2026-10-23 • via Nuitee
L
Legate • couple • us
10
2026-10-23 • via Nuitee
N
neildiamond • couple • nz
10
Our second time back.
Pros:

Exceptional staff and locatiiom., and the fantastic restaurant on site and pool.
Very central to everything. Highly recommended.

Cons:

We enjoyed everything.

2026-10-22 • via Nuitee
T
Thalia • family_with_children • us
7
Cards were not working at check in, delay of time check in.
Pros:

Location

Cons:

Service. Time management

2026-10-17 • via Nuitee
Y
Yolanda • couple • us
10
2026-10-17 • via Nuitee
T
Trena • solo_traveller • us
10
MCM Elegante is a very nice hotel. We have stayed there before and will stay there again.
Pros:

The front desk clerk was very nice and efficient. The room was comfortable and clean. The breakfast was superb.

Cons:

The only “hiccup” we encountered was that we had requested early check-in, and it just wasn’t available. The clerk did offer to store our bags for us as we were going to the Texas Tech football game. Other than this, everything was great!

2026-10-16 • via Nuitee
E
Ericka • family_with_children • us
2
Regretful
Pros:

Location was good and the free breakfast was great. Staff was also friendly.

Cons:

The property was run-down and dirty from the lobby and elevator to the room and my initial room was unacceptable. The bed had numerous hairs and black spots, I don’t think they were bedbugs, on the mattress, and there was no mattress protector between the sheet and mattress.
After I complained, I was moved to a room on a higher floor. The mattress in that room appeared cleaner, but there was still no mattress protector. More concerning, the safety lock on the door did not work. I contacted maintenance, and the maintenance worker told me that the door did not even have the hole necessary for the safety lock to function.
I was extremely uncomfortable with the cleanliness and safety issues, but I ultimately decided to stay in the second room because the bed appeared cleaner. Unfortunately, after taking a shower, I discovered that the bathtub was still full of standing water five minutes later, indicating a drainage problem.
This experience fell far below reasonable expectations for a hotel stay. Between the unsanitary condition of the first mattress, the lack of mattress protection, the nonfunctional door safety lock, and the bathtub drainage issue, the property did not provide the clean, safe, and functional accommodations I paid for.
I am requesting a refund due to the unacceptable condition of the property and the multiple issues I experienced. I hope Booking.com will take these concerns seriously and help resolve this matter.

2026-10-15 • via Nuitee
J
jim • couple • us
9
Pros:

Close to buddy holly hall and good breakfast buffet

2026-10-15 • via Nuitee
D
Dianne • family_with_children • us
1
2026-10-14 • via Nuitee
D
Dan • couple • us
8
Overall good location and great breakfast!
Pros:

Location to campus and exceptional breakfast!

Cons:

Felt it was over priced for 2 night weekend

2026-10-12 • via Nuitee
R
Rose • couple • us
10
Great stay and perfect area for attending concert’s and
Pros:

Well lit parking lot. Staff was. Very helpful.

2026-10-12 • via Nuitee