MCM Elegante Hotel & Suites Lubbock

Hotels
8.1 (738 reviews)
801 Avenue Q , Lubbock , us
+1 806-763-1200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and timely shuttle service
Strong breakfast offering (custom omelets, variety)
Convenient location (near Texas Tech/airport)
Good restaurant and bar / happy hour
Cons:
Inconsistent room condition (noisy AC, bed quality, odd layouts)
Cleanliness issues for some guests (unsanitary tubs, not cleaned)
Plumbing/bathroom problems (leaks, shower spray)
Small pool and occasional restaurant service limitations
Some concerns about surrounding area safety/homeless presence

Categories

Cleanliness
7.4
Mixed reports: several guests praised cleanliness, but multiple strong complaints about dirty rooms, unsanitary tubs, lack of soap and rooms not cleaned well; overall below the hotel average.
Service
9
Consistently positive: staff repeatedly described as pleasant, friendly and efficient; shuttle and front-desk service noted as timely and helpful, with only occasional slow restaurant service.
Location
8.4
Convenient location close to Texas Tech and airport with good access; several guests noted nearby sketchy areas and homeless presence which detracts somewhat.
Room Quality
7
Several specific room issues reported: loud AC, uneven/valleying beds, odd layouts, doors not locking, plumbing leaks and shower spray problems — room quality is a clear area for improvement.
Amenities
8.2
Good amenities overall: shuttle service and popular breakfast are positives and the restaurant/bar and happy hour are appreciated; some limits noted (small pool, occasional restaurant closures or slow service).
Value for Money
8
Generally perceived as fair value: many guests felt satisfied (some said 'worth the pay'), though a subset felt room or service issues reduced perceived value.
Food and Beverage
8.7
Breakfast is a standout feature (fresh custom omelets, plentiful choices) and the restaurant/bar receives positive mentions; a few reports of cold or limited breakfast options on some days.
Overall Experience
8.1
Overall positive guest experience driven by friendly staff, strong breakfast and convenient location, tempered by intermittent room maintenance and cleanliness problems for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:40

Property Description

Indulge in Urban Comforts
Located in downtown Lubbock, Texas, the MCM Elegante Hotel & Suites offers a blend of convenience and relaxation for your stay.

Luxurious Amenities
Unwind in the indoor pool, stay active at the fitness centre, and stay connected with complimentary Wi-Fi. Each room is equipped with coffee-making facilities, satellite TV, and a spacious work desk.

Convenience at Your Fingertips
With Texas Tech University just 1 mile away, a 24-hour reception, and a business centre providing fax and photocopying services, your needs are catered to effortlessly.

Ready to experience comfort and convenience in Lubbock? Book your stay at MCM Elegante Hotel & Suites now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Guest Reviews

8.1
Based on 738 reviews
Cleanliness: 7.4
Service: 9
Location: 8.4
Room Quality: 7
Amenities: 8.2
Value for Money: 8
Food and Beverage: 8.7
Overall Experience: 8.1
L
Lyn • couple • us
7
We will stay there again
Pros:

Love the restaurant and bar.

Cons:

Our air conditioner was not working very well. Staff offered us to move but it was late and we were very tired so just stayed.

2026-08-13 • via Nuitee
M
Melissa • extended_group • us
9
Polite staff, accommodations fit our family
Pros:

Well maintained, spacious room

Cons:

Uncomfortable sofa bed

2026-08-12 • via Nuitee
C
Cynthia • couple • us
8
A Little Worn but Still Worth a Stay!
Pros:

The staff was very welcoming. The suite we booked was spacious and quiet. The bartender was friendly, and we loved that we received a drink coupon each for booking a suite. Parking was close, as were several restaurants. Everything was very clean. Although most of the ice machines were out of order, the bartender cheerfully provided ice.

Cons:

There was a banging noise coming from the bathroom pipes in our suite, so we kept the bathroom door closed. It stopped by morning. The living room and vanity area were a little dark, and the carpet had a 6-inch place where it was unraveled. The property is a little dated, but still a great value!

2026-08-10 • via Nuitee
S
Stephen • couple • us
3
just a stop for the night but the room was hot and didnt get comfortable until about 4AM. and NO ICE
Pros:

breakfast and location were good and the staff were nice and helpfull

Cons:

the room was hot and none of the ice machines on all 6 floors did not work - NO ICE!!!

2026-08-10 • via Nuitee
M
Mark • couple • us
6
2026-08-09 • via Nuitee
D
Dante • extended_group • us
8
2026-08-06 • via Nuitee
P
Pastor andrew • solo_traveller • us
10
2026-08-06 • via Nuitee
S
Sarah • solo_traveller • us
7
Pros:

The staff was very pleasant.

Cons:

The ac unit in the room was loud.

2026-08-06 • via Nuitee
R
Royce • solo_traveller • us
10
2026-08-05 • via Nuitee
F
Fleming • couple • us
10
2026-08-04 • via Nuitee
R
Rebecca • family_with_children • us
10
Pros:

Breakfast, staff, overall welcoming feel.

2026-08-04 • via Nuitee
A
Ashley • couple • us
9
Pros:

Shuttle service was a nice bonus and it’s not too far from the Texas Tech campus.

2026-08-03 • via Nuitee
A
Ashley • couple • us
10
2026-08-03 • via Nuitee
D
Dana • solo_traveller • us
10
2026-08-03 • via Nuitee
J
Jacqueline • solo_traveller • gb
8
A good place to choose for a short stay.
Pros:

Good location and shuttle service to the airport.

Cons:

No soap, shampoo, conditioner. Make sure you bring your own.

2026-08-02 • via Nuitee
K
Kay • solo_traveller • us
10
2026-07-24 • via Nuitee
G
Garry • extended_group • us
9
Very nice, everything worked out well.
Pros:

The breakfast was great, lots of choices and tased good.

Cons:

Nothing really.

2026-07-23 • via Nuitee
C
Claudia • couple • us
9
Love the location and cleanliness of the property.
Pros:

Location

Cons:

A lot of homeless people around the property

2026-07-23 • via Nuitee
J
Jennifer • family_with_children • us
9
Pros:

Breakfast was amazing! I loved being able to have a fresh custom made omelet!

2026-07-22 • via Nuitee
I
Ira • solo_traveller • us
9
The stay was excellent. Transportation was timely and friendly drivers.
Pros:

Food was great and the location could not have been better. An excellent place to stay in Lubbock.

2026-07-21 • via Nuitee