Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional Service
Fabulous Location
Quality Food and Beverage
Cons:
Inconsistent Staff Interactions
Noise from Emergency Services

Categories

Cleanliness
9.1
Hotel is spotless and well-maintained as per multiple reviews.
Service
9.3
Staff were attentive, courteous, and consistently helpful; exceptional service highlighted throughout the reviews.
Location
9.1
Fabulous location, easy access to public transport and nearby attractions.
Room Quality
9.1
Rooms are comfortable, spacious, and equipped with blackout curtains.
Amenities
8.6
Good range of amenities including gym and club lounge access.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.1
Breakfast buffet offers a wide variety of quality options.
Overall Experience
9.1
Overall stay experience was exceptional with numerous positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:04

Property Description

Luxurious Accommodations with Westin Heavenly Beds

Experience ultimate comfort in all guestrooms featuring Westin Heavenly Beds, ensuring a restful night's sleep during your stay at The Westin Tokyo.

Top-Notch Amenities for a Relaxing Stay

Indulge in the hotel's concierge service, free WiFi in the lobby, Westin Workout Fitness Studio, and a European-style spa, providing everything you need for a rejuvenating and enjoyable visit.

Culinary Delights and Entertainment Options

Satisfy your cravings at the hotel's 5 restaurants and 2 executive bars, offering a diverse range of cuisines and drinks to tantalize your taste buds. Don't miss the chance to unwind and socialize in style.

Book your stay at The Westin Tokyo now and elevate your travel experience to new heights.

Important information:

An accommodations tax per person per night is not included in the rate and is to be paid directly at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 3000 per day.

Location

Guest Reviews

9
Based on 268 reviews
Cleanliness: 9.1
Service: 9.3
Location: 9.1
Room Quality: 9.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 9.1
T
TOMOO • couple • jp
10
2026-03-05 • via Nuitee
E
Evan • couple • us
10
It was great, we were very sad that the Westin Seoul was sold out for one of the nights we needed
Pros:

Great hotel with excellent staff, the concierge, or director, Mariko was amazing.

Cons:

that I had to pay to use the sauna - at 650 a night, I feel like I should be allowed to use the steam room.

2026-03-04 • via Nuitee
K
Khurshid • family_with_children • ae
9
2026-03-03 • via Nuitee
C
Cheng yuan • couple • jp
6
2026-02-28 • via Nuitee
F
Fung Wa Flora • family_with_children • hk
10
2026-02-27 • via Nuitee
T
timmee_ty • Couples • New York
8
Tokyo Westin
Pros:

There was a little hiccup with the check-in process, which is why I docked the point (really if I could it would be more a 4.7-4.8): there was a delay in getting our room because they needed to get it ready. They did upgrade our room to a very very roomie room; and also they referred us to the lounge where they were adequately stocked with variety of food/drinks that helped satiate our jetlagged exhausted bodies.
Definitely if you're able to wake up for the breakfast in the lounge, it is very much worth it. And I can't understate service for the room is amazing, every time we returned back to the room it was well done up, and we had ice in the bucket.
There is a cute little area with shops nearby that I would recommend if you don't want to venture out too far for the first night/day.

2026-02-25 • via Tripadvisor
C
Christopher • solo_traveller • au
4
Pros:

Service was good staff were friendly

Cons:

Fire alarm malfunction kept me awake at night

2026-02-23 • via Nuitee
A
Ami • extended_group • jp
9
2026-02-14 • via Nuitee
S
saif • couple • ae
10
2026-02-12 • via Nuitee
M
Marwan • couple • ae
10
2026-02-08 • via Nuitee
Y
Yuri • family_with_children • jp
10
満足
Pros:

館内と室内の雰囲気やインテリアが良かった

Cons:

特に無し

2026-01-31 • via Nuitee
Y
Yuri • family_with_children • jp
10
2026-01-31 • via Nuitee
C
Christian • extended_group • br
10
2026-01-30 • via Nuitee
Y
YUEBIN • couple • jp
8
2026-01-25 • via Nuitee
Y
Yasunori • couple • jp
9
2026-01-24 • via Nuitee
M
Mutty0511 • Couples
10
Great Tokyo base
Pros:

After a long and traumatic journey…
This was just the thing we needed.

Super large room which was exceptionally well
Appointed even to the point we were given kimono night shirts to wear.

Breakfast was really very good with an excellent choice and all the hotel staff were overly obliging and courteous.

Very good base to visit Tokyo.. near a train line straight to the main sites which wasn’t easy to use. Area seems to be a tourist place in itself .

2026-01-22 • via Tripadvisor
W
WEE BOON • family_with_children • my
8
2026-01-21 • via Nuitee
S
sadako • couple • jp
8
Pros:

ホテル全体の雰囲気がよかった。
清潔感があった

Cons:

スタッフの感じが、人によって違った。
親戚な方もいれば、スタッフ同士話ていて
挨拶もしない方もいて少し残念だった

2026-01-20 • via Nuitee
A
aniperM5207RG • Couples • Los Angeles, California
10
Westin Tokyo has top notch service and Concierge is the best!
Pros:

The Westin in Tokyo (near the Ebisu train station) is wonderful! It's beautiful, quiet, upscale and in the best location. Breakfast is great with so many yummy options both Japanese and western. I can't think of anything negative here. The concierge was most helpful. We wanted to visit the "Underground Flood Control Tunnels". We realized getting there was going to be complicated, so we asked for help. Escudero Manuel (Concierge Supervisor) and Nami Hiroshima (Assistant Manager) were both so helpful! Together they provided thorough explanation on how to get to the location. They helped with our timing, arranged and booked the best tour, planned the logistics of getting there by train, then a bus ride, and then finally a taxi ride. We could not have asked for better service! What a team!

We will highly recommend the Westin Hotel in Tokyo!

2026-01-19 • via Tripadvisor
S
Seung Bin • extended_group • kr
9
2026-01-19 • via Nuitee