Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional Service
Fabulous Location
Quality Food and Beverage
Cons:
Inconsistent Staff Interactions
Noise from Emergency Services

Categories

Cleanliness
9.1
Hotel is spotless and well-maintained as per multiple reviews.
Service
9.3
Staff were attentive, courteous, and consistently helpful; exceptional service highlighted throughout the reviews.
Location
9.1
Fabulous location, easy access to public transport and nearby attractions.
Room Quality
9.1
Rooms are comfortable, spacious, and equipped with blackout curtains.
Amenities
8.6
Good range of amenities including gym and club lounge access.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.1
Breakfast buffet offers a wide variety of quality options.
Overall Experience
9.1
Overall stay experience was exceptional with numerous positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:04

Property Description

Luxurious Accommodations with Westin Heavenly Beds

Experience ultimate comfort in all guestrooms featuring Westin Heavenly Beds, ensuring a restful night's sleep during your stay at The Westin Tokyo.

Top-Notch Amenities for a Relaxing Stay

Indulge in the hotel's concierge service, free WiFi in the lobby, Westin Workout Fitness Studio, and a European-style spa, providing everything you need for a rejuvenating and enjoyable visit.

Culinary Delights and Entertainment Options

Satisfy your cravings at the hotel's 5 restaurants and 2 executive bars, offering a diverse range of cuisines and drinks to tantalize your taste buds. Don't miss the chance to unwind and socialize in style.

Book your stay at The Westin Tokyo now and elevate your travel experience to new heights.

Important information:

An accommodations tax per person per night is not included in the rate and is to be paid directly at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 3000 per day.

Location

Guest Reviews

9
Based on 294 reviews
Cleanliness: 9.1
Service: 9.3
Location: 9.1
Room Quality: 9.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 9.1
K
KAZUSHIGE • solo_traveller • jp
9
2026-04-19 • via Nuitee
L
Leanne • couple • au
9
Brilliant
Pros:

Absolute luxury

Cons:

Very expensive

2026-04-18 • via Nuitee
C
Craig • couple • us
8
2026-04-16 • via Nuitee
G
Gary • solo_traveller • us
10
2026-04-12 • via Nuitee
K
Kedar • extended_group • gb
10
2026-04-10 • via Nuitee
L
Leslie • solo_traveller • us
10
Wonderful!
Pros:

Location - close to Ebisu Station which is just a couple stops on the Yamanote Line to Shibuya, Harajuku and Shinjuku. The hotel was very nice, luxurious, comfortable and clean.

Cons:

There was no cafe for coffee or tea. However, there is a Starbucks within a short walk.

2026-04-06 • via Nuitee
Y
YeonJung • solo_traveller • kr
10
2026-04-05 • via Nuitee
F
Franz • couple • de
10
2026-04-04 • via Nuitee
J
J395FOsamanthac • Family • New York City, New York
10
Love love love this hotel
Pros:

Five star experience from start to finish. The service and accommodations were top notch …the bed was •heavenly’ , the pajamas were lovely, the location was easy, and the view memorable. We look forward to coming back again!

2026-03-29 • via Tripadvisor
A
Andree • solo_traveller • tw
8
Great View
Pros:

Great View

Cons:

Shower Room

2026-03-26 • via Nuitee
S
Selçuk • solo_traveller • ch
9
2026-03-25 • via Nuitee
A
Akihiko • couple • jp
10
風格があるホテルに満足した
Pros:

素晴らしい

Cons:

スタッフの対応が、もう少し丁寧であって欲しい

2026-03-21 • via Nuitee
H
hiroshi • couple • jp
8
また泊まります！
Pros:

落ち着ける良い部屋でした！
朝のブッフェも美味しかったです！

2026-03-19 • via Nuitee
O
Obakeng • couple • za
8
2026-03-17 • via Nuitee
M
mauijim96761 • Friends getaway • Lahaina, Maui, Hawaii
10
Amazing hotel in a great location
Pros:

We just stayed 4-nights at the Westin Tokyo and didn't want to leave. The service from everyone we met was 5-star all the way. Our room offered a beautiful view of the city with Mt. Fuji in the background. The executive club lounge was truly amazing. The hotel was perfect for accessing the train via a short walk to Ebisu station. Would highly recommend this hotel when visiting Tokyo.

2026-03-16 • via Tripadvisor
Y
Yang • couple • cn
9
2026-03-15 • via Nuitee
T
TOMOO • couple • jp
10
2026-03-05 • via Nuitee
E
Evan • couple • us
10
It was great, we were very sad that the Westin Seoul was sold out for one of the nights we needed
Pros:

Great hotel with excellent staff, the concierge, or director, Mariko was amazing.

Cons:

that I had to pay to use the sauna - at 650 a night, I feel like I should be allowed to use the steam room.

2026-03-04 • via Nuitee
K
Khurshid • family_with_children • ae
9
2026-03-03 • via Nuitee
C
Cheng yuan • couple • jp
6
2026-02-28 • via Nuitee