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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Currency exchange
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Chapel/shrine
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Coffee Shop on site
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Health or beauty spa nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations with Westin Heavenly Beds
Experience ultimate comfort in all guestrooms featuring Westin Heavenly Beds, ensuring a restful night's sleep during your stay at The Westin Tokyo.
Top-Notch Amenities for a Relaxing Stay
Indulge in the hotel's concierge service, free WiFi in the lobby, Westin Workout Fitness Studio, and a European-style spa, providing everything you need for a rejuvenating and enjoyable visit.
Culinary Delights and Entertainment Options
Satisfy your cravings at the hotel's 5 restaurants and 2 executive bars, offering a diverse range of cuisines and drinks to tantalize your taste buds. Don't miss the chance to unwind and socialize in style.
Book your stay at The Westin Tokyo now and elevate your travel experience to new heights.
An accommodations tax per person per night is not included in the rate and is to be paid directly at the property.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs JPY 3000 per day.
Location
Guest Reviews
아침 식사는 간단하게 먹기는 좋았음
맛은 무난했으며, 반복해서 먹을만큼 다양하거나 많은 종류를 갖추지는 않았음
일본식 식사를 기대했으나 서양식 식사 위주로 구성되어 있었음
クラブフロアの内容が悪くなっていた。
夜9時にアルコール類が無くなる
小腹の空く時間に食べる物が用意されていない等
前回に比べて内容落ちですね
Location is not great. I just stayed over the last weekend. Obviously, due to the holidays, no room upgrade as a Marriott Elite member, but not even a welcome card when you got in the room.
When I called for turndown service at 7:40pm, rejected by express service as they only offer from 5-7pm. This is a 5-star hotel and costing me more than US$500 for a basic room per night.
Upon departure, the bellboy didn’t speak much English so I asked for the supervisor. Didn’t speak much English either. Both of them didn’t know which one is the nearest Narita express station. Terrible.
Anyway, the only positive comment is the club floor is good as the staff there are professional and can speak English.
Really enjoyed my stay here.
Hotel looked really charming and luxurious in an old-school kind of way (I mean this prositively). Random touches like the carriage outside reinforce it.
Executive lounge had a really great view too, plus the staff took the effort to remember the guests there.
Location is quite good - not the best for me, but definitely not an issue for most people given Ebisu is just a short walk away.
Check in staff were really helpful - I needed some cable ties to check in my extra shopping, they really went to hunt in the back for something that worked!
Only minor drawback is the buffet breakfast, towards the later part of the morning it felt like they were in a rush to set up for lunch.
Very fancy. Provided a crib for my baby. Good breakfast buffet. Lots of room.
Very expensive, neighborhood is posh and boring
清潔 服務態度
The Westin Tokyo was a wonderful experience. The staff were friendly, efficient and helpful. The rooms were more spacious than I was expecting and had everything we needed. The buffet breakfast is one of the best I've ever had. Room service was quick and good quality. The restaurants in the hotel were exceptional. I have nothing but good things to say about this hotel.
Honestly it was all great.
Walk from station. Great location.
Very pricey.
Absolute luxury
Very expensive
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