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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Currency exchange
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Chapel/shrine
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Coffee Shop on site
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Health or beauty spa nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations with Westin Heavenly Beds
Experience ultimate comfort in all guestrooms featuring Westin Heavenly Beds, ensuring a restful night's sleep during your stay at The Westin Tokyo.
Top-Notch Amenities for a Relaxing Stay
Indulge in the hotel's concierge service, free WiFi in the lobby, Westin Workout Fitness Studio, and a European-style spa, providing everything you need for a rejuvenating and enjoyable visit.
Culinary Delights and Entertainment Options
Satisfy your cravings at the hotel's 5 restaurants and 2 executive bars, offering a diverse range of cuisines and drinks to tantalize your taste buds. Don't miss the chance to unwind and socialize in style.
Book your stay at The Westin Tokyo now and elevate your travel experience to new heights.
An accommodations tax per person per night is not included in the rate and is to be paid directly at the property.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs JPY 3000 per day.
Location
Guest Reviews
El desayuno maravilloso el personal fantastico
La ubicacion
This has been my go-to hotel for many years and it is becoming quite noticeable that standards are slipping.
The breakfast (main dining restaurant in L1) is more chaotic and has rather poor service. The lounge had missing items. But more than this, it’s the standard “no” response to even simple queries which became grating on this most recent trip.
Location is great if you’re looking for a little less of a crowded feel than in other parts of town, with the wide expanse of the Yebisu plaza but can feel away from busier locales, especially for leisure travellers. There is a very convenient underground access to the stores, ideal in inclement weather.
Overall, this needs better management. The service delivery and standards are noticeably uneven and should be more proactively addressed.
A luxury property with full facilities and excellent staff. "Club" is outstanding. Somewhat pricey.
Facilities: excellent, restaurants and bar areas are great. The executive club was a great find. The food was excellent and always provided a place to go.
Staff: excellent, all the staff from the front desk to the restaurants to the club lounge were serious about making sure I had all I need.
Location: excellent, close to Ebisu station and all the shops there. There are also shops at the station. Cabs were always available. Although traffic could be bad we had no issues getting around.
If I could give the Westin Tokyo 10 stars, I would. It provided everything we could expect from a luxury hotel and more. Every member of the hotel staff was welcoming, friendly and helpful. While this review should start out talking about the room, the food, the drinks, or the amenities, I need to start with the people at the Concierge desk. My wife wears contact lenses but switches to glasses on longer flights; she can’t see past the end of her nose without them. She only wears her contacts during the day and switches to glasses in the later parts of the evening and in the morning. Her glasses broke when the Singapore Airlines flight attendant changed her bed back into a seat, not knowing that the glasses were in the bed. The flight attendants managed to patch the glasses but my wife needed either new glasses or the existing lenses put in new frames. Kotono Matsumiya, the Concierge Supervisor, and her team went to work. Ms. Matsumiya, after hours of futile phone calls, found an optical ship that might be able to help. She explained the situation to the shop, then wrote out a description of what my wife needed in Japanese, gave us the address, again in Japanese to give to the taxi driver, and off we want. Between Ms. Matsumiya’s call, notes, and the magic of Apple’s live translation software, the optical shop was able to install my wife’s lenses in new frames in less than 24 hours. This was not the only help we received from the Concierge desk. Every time we needed to go someplace in a taxi, a member of the Concierge staff would write the address in Japanese for us to give to the taxi driver. When we wanted to take the Bullet Train to Kyoto, we received instruction on the best station to catch the train and where to get tickets once we got to the station., as well as getting bento boxes or other food to eat on the train, just like the locals. We arrived for a week in Japan without a plan or a clue, and they provided both. We are eternally grateful to them.
OK, now I will get to the hotel. Because of our Marriott status, we received an upgraded room on a high floor. It was large, comfortable, well appointed but came with something disturbing for vacationers, a scale in the bathroom! The bathroom also had a Toto bidet toilet with a heated seat; a surprise if you don’t expect it. Bidet toilets are ubiquitous in Japan, even in public restrooms. Sit down and enjoy it, but if the thought of a warm seat offends your sensibilities, there is an “off” switch.
The hotel restaurant offers a buffet breakfast with eggs and other items made to order. The offerings extend from Western to Eastern favorites. Everything on offer was fresh and delicious. The same with the buffet dinner, which we enjoyed on several nights. “Amazing” would be an apt word. If this is a commentary on the food, even though the hotel appeared to be a “tourist” hotel, most of the diners in the evening were Japanese. Perhaps the local version of “eat where the truckers eat”.
The hotel has a top floor bar with spectacular view of Tokyo. Good drinks and bar snacks too.
We took most of our breakfasts in the Lounge because even though the selections were not as varied, the lounge was less phrenetic and the views were spectacular.
The Westin Tokyo is a fantastic hotel in all respects, and if you are visiting Japan for the first time and don’t have a clue, the Concierge staff will make certain your trip will be an adventure.
The employees in general were very friendly, be it at reception or at the restaurant and mainly Mr. Sato at the bar. The Yebisu teppanyaki grill was really excellent (not sure it is part of the Hotel Westin ?). The service at the bell desk was excellent. Our luggage made it safely and on time to the hotel in Kyoto.
The opening hours of the lounge to serve drinks and food is much too short and closes too early. Even the bar closes very early, too early.
아침 식사는 간단하게 먹기는 좋았음
맛은 무난했으며, 반복해서 먹을만큼 다양하거나 많은 종류를 갖추지는 않았음
일본식 식사를 기대했으나 서양식 식사 위주로 구성되어 있었음
クラブフロアの内容が悪くなっていた。
夜9時にアルコール類が無くなる
小腹の空く時間に食べる物が用意されていない等
前回に比べて内容落ちですね
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