Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional Service
Fabulous Location
Quality Food and Beverage
Cons:
Inconsistent Staff Interactions
Noise from Emergency Services

Categories

Cleanliness
9.1
Hotel is spotless and well-maintained as per multiple reviews.
Service
9.3
Staff were attentive, courteous, and consistently helpful; exceptional service highlighted throughout the reviews.
Location
9.1
Fabulous location, easy access to public transport and nearby attractions.
Room Quality
9.1
Rooms are comfortable, spacious, and equipped with blackout curtains.
Amenities
8.6
Good range of amenities including gym and club lounge access.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.1
Breakfast buffet offers a wide variety of quality options.
Overall Experience
9.1
Overall stay experience was exceptional with numerous positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:04

Property Description

Luxurious Accommodations with Westin Heavenly Beds

Experience ultimate comfort in all guestrooms featuring Westin Heavenly Beds, ensuring a restful night's sleep during your stay at The Westin Tokyo.

Top-Notch Amenities for a Relaxing Stay

Indulge in the hotel's concierge service, free WiFi in the lobby, Westin Workout Fitness Studio, and a European-style spa, providing everything you need for a rejuvenating and enjoyable visit.

Culinary Delights and Entertainment Options

Satisfy your cravings at the hotel's 5 restaurants and 2 executive bars, offering a diverse range of cuisines and drinks to tantalize your taste buds. Don't miss the chance to unwind and socialize in style.

Book your stay at The Westin Tokyo now and elevate your travel experience to new heights.

Important information:

An accommodations tax per person per night is not included in the rate and is to be paid directly at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 3000 per day.

Location

Guest Reviews

9
Based on 268 reviews
Cleanliness: 9.1
Service: 9.3
Location: 9.1
Room Quality: 9.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 9.1
A
Ami • extended_group • jp
9
2026-02-14 • via Nuitee
S
saif • couple • ae
10
2026-02-12 • via Nuitee
M
Marwan • couple • ae
10
2026-02-08 • via Nuitee
Y
Yuri • family_with_children • jp
10
2026-01-31 • via Nuitee
Y
Yuri • family_with_children • jp
10
満足
Pros:

館内と室内の雰囲気やインテリアが良かった

Cons:

特に無し

2026-01-31 • via Nuitee
C
Christian • extended_group • br
10
2026-01-30 • via Nuitee
Y
YUEBIN • couple • jp
8
2026-01-25 • via Nuitee
Y
Yasunori • couple • jp
9
2026-01-24 • via Nuitee
W
WEE BOON • family_with_children • my
8
2026-01-21 • via Nuitee
S
sadako • couple • jp
8
Pros:

ホテル全体の雰囲気がよかった。
清潔感があった

Cons:

スタッフの感じが、人によって違った。
親戚な方もいれば、スタッフ同士話ていて
挨拶もしない方もいて少し残念だった

2026-01-20 • via Nuitee
S
Seung Bin • extended_group • kr
9
2026-01-19 • via Nuitee
M
munehiro • solo_traveller • jp
8
2026-01-19 • via Nuitee
J
JUNNA • couple • jp
10
2026-01-11 • via Nuitee
N
Naoto • couple • jp
9
2026-01-09 • via Nuitee
E
ELENA • solo_traveller • gr
10
2026-01-07 • via Nuitee
W
WEI CHOU • couple • jp
10
2026-01-03 • via Nuitee
P
Patric • solo_traveller • es
10
2026-01-02 • via Nuitee
S
Selim • couple • sg
7
Ok to choose this hotel, if rest of the 5 stars much more expensive in tokyo
Pros:

The rooftop teppenyaki was superb. Concierge is helpful. In dining food os good.

Cons:

Location is a bit off. But ebisu is a good neighbourhood. Breakfast is poor, slow, hectic. Lobby bar service slow. The staff in general is unsmiling and unaccommodating. The rates are very high vs the service you get. Plus the beds are soft uncomfortable.

2026-01-02 • via Nuitee
A
ALISON • couple • ie
8
Good hotel with big rooms but not worth the price
Pros:

Big rooms, very clean and helpful staff

Cons:

Area is not great, kind of bland decor(could be anywhere in the US/europe no Japanese influences). We also had a very bad experience in the Cantonese restaurant so definitely avoid that

2025-12-30 • via Nuitee
E
enofile1 • Couples • Minneapolis, Minnesota
8
A Grande Dame Showing Its Age
Pros:

I chose the Westin Tokyo because I wanted to experience the Ebisu neighborhood. Ebisu sounded authentic, relaxed, and removed from the tourist hordes. Interestingly, I found Ebisu to be lovely, but filled with expats and somewhat generic.

The Westin is the best hotel in the area, but it is old and in need of a makeover in the near future. This is a large hotel, with tour groups and kids filling up the eclectic lobby. Our room was large and had a great view, but the furnishings were aging, and the bathroom was small and uncomfortable. Everything was spotless, though, and if the Westin is priced well, it's not a bad choice compared to other hotels with tiny rooms. My spouse and I stayed at the Capitol Tokyo on our first leg of this journey, and the Capitol Hotel would spoil the most jaded.

Although the Westin is an old-fashioned hostelery, it is akin to a grande dame who might be fading, but still has a bit of panache.

2025-12-29 • via Tripadvisor