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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Chapel/shrine
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Electric vehicle charging station
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Hot spring bath
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Wine/champagne
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Coffee Shop on site
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Steam room
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Key card access
Review Highlights
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Property Description
Luxurious Accommodations with Westin Heavenly Beds
Experience ultimate comfort in all guestrooms featuring Westin Heavenly Beds, ensuring a restful night's sleep during your stay at The Westin Tokyo.
Top-Notch Amenities for a Relaxing Stay
Indulge in the hotel's concierge service, free WiFi in the lobby, Westin Workout Fitness Studio, and a European-style spa, providing everything you need for a rejuvenating and enjoyable visit.
Culinary Delights and Entertainment Options
Satisfy your cravings at the hotel's 5 restaurants and 2 executive bars, offering a diverse range of cuisines and drinks to tantalize your taste buds. Don't miss the chance to unwind and socialize in style.
Book your stay at The Westin Tokyo now and elevate your travel experience to new heights.
An accommodations tax per person per night is not included in the rate and is to be paid directly at the property.
A deposit may be required at the property.
Location
Guest Reviews
The hotel facilities, cleanliness, and overall operational standards are undoubtedly top-tier. However, the atmosphere lacked warmth and a true 'wow' factor, feeling somewhat predictable throughout.
Our check-in experience as a same-sex married couple was deeply disappointing. Booking a single room with a king bed was clearly treated as an error by the staff; we were offered an alternative twice—either twin beds or a second room—which we naturally declined.
Across our entire trip through Japan, staying at ten different properties ranging from mid-scale to high-end luxury, we never encountered such hesitation or unsolicited intervention anywhere else. For an international brand of Westin’s caliber, we expected unconditional professionalism, discretion, and respect.
The service was outstanding, Teppanyaki restaurant was superb, we enjoyed the buffet breakfast and the room was comfortable.
Comfortable beds. Great shower. Very clean. Wonderful breakfast selection. Excellent location.
Spacious rooms, nice location, clean.
Outdated decor, impersonal, lots of business, conferences.
I stayed at The Westin Tokyo for one night on July 7, 2026, during a Tokyo staycation with a friend. We stayed in a Premium King room.
The room had a calm and comfortable atmosphere. Some parts of the property do show their age, but the bathroom and other water areas felt nicely renovated and comfortable to use.
The highlight of our stay was the Club Lounge. In the evening, we enjoyed a buffet-style selection of light dishes along with drinks. There were also special cocktails available, which made it a nice place to relax without having to leave the hotel for dinner.
We also had breakfast in the Club Lounge the next morning. It was served buffet-style, and it was nice to take our time and choose whatever we wanted.
Since we stayed on July 7, the hotel had a Tanabata display with colorful paper strips where guests could write their wishes and hang them up. It was a small seasonal touch, but it made the stay feel more memorable and personal.
Before leaving the hotel, we stopped by the lobby lounge on the first floor and had sandwiches and a small parfait. The lounge has a beautiful high ceiling, a dramatic chandelier, and views of the greenery outside. It was a very pleasant place to relax before heading home.
The hotel has a classic atmosphere overall, especially in the lobby area. While it may not feel as modern as some newer luxury hotels in Tokyo, the renovated facilities and elegant public spaces give it a comfortable balance of old and new.
The location is also convenient, and I appreciated being able to reach the hotel from the station without worrying too much about the weather.
Overall, I enjoyed the stay, especially the Club Lounge, the seasonal Tanabata experience, and the relaxing time at the lobby lounge before departure.
I would recommend it to travelers who enjoy a classic luxury hotel atmosphere and want to spend time relaxing inside the hotel rather than simply using it as a place to sleep.
The ambience, the beds and ease of getting transportation
The staff were a bit standoffish
I loved the location of Westin Tokyo. It is only one stop away from the hustle and bustle Shibuya but Ebisu Garden Place is very quiet and relaxing. Also somehow cooler with nice wind in this area which helped us cool down from the extremely hot summer in Tokyo.
We are a family of five with two teen agers and a preschooler and had a connecting rooms (two double beds room and a king room) with a beautiful view of Tokyo Tower and stayed there for about 2 weeks. We went to the Ebisu Garden Place food market every single day to get some food and took train and taxies to everywhere. The breakfast was great with many variety of food. The room service was also great and the Top floor bar had a great view of Tokyo and delicious and intricate cocktails.
The customer service was of course top class in a Japanese way. The hotel is very Art Deco and feels luxurious. Very clean and comfortable. We will be back:)
喫煙場が雨で傘をさして喫煙
喫煙場がせまい
Very lux experience. Huge room.
Gran hotel en todos los sentidos. Habitaciones amplias y limpieza impecable. Personal muy amable.
Nada
This has to be my favorite Westin ever! It was located in a very quaint and beautiful area. So clean and easy to walk around. The staff at the hotel were so personable and made a point to get to know us. The rooms were spacious and there was a great variety of food options! Highly recommend if you’re looking to experience Tokyo in style!
The Westin Tokyo exceeded all my expectations. The hotel is elegant, spotless, and beautifully maintained. Its location is excellent, just a pleasant walk from Ebisu Station, making it easy to explore Tokyo.
The staff were exceptionally professional, warm, and attentive—some of the best service I’ve ever experienced. I truly enjoyed my 5-night stay, and the view over Tokyo was absolutely stunning. I will definitely be coming back. Highly recommended!
心より感謝申し上げます。ホテルのマネージャーの皆様、そしてスタッフの皆様の卓越したプロフェッショナリズムとおもてなしに感動しました。本当にありがとうございました.
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