Holiday Inn El Paso West – Sunland Park by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (443 reviews)
900 Sunland Park Drive , El Paso , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Good location
Decent breakfast
Cons:
Outdated rooms
Maintenance issues
Inconsistent service at the bar

Categories

Cleanliness
7.96
Most reviews complimented cleanliness; however, concerns about lack of cleaning and maintenance were noted.
Service
8.93
Multiple reviews indicate the staff is friendly and helpful.
Location
8.47
Guests appreciated the proximity to restaurants and shopping centers.
Room Quality
7.42
Some reviews mentioned that rooms are outdated and in need of repairs.
Amenities
7.45
Amenities received mixed reviews; some positive notes on the pool, but mentions of outdated facilities.
Value for Money
7.91
Reviews indicate the hotel offers decent value, although some felt it was high for the quality.
Food and Beverage
7.96
Breakfast options were positively reviewed, though some service issues were mentioned.
Overall Experience
7.93
Overall experience was positive, with some noted shortcomings regarding room and property maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Luxurious Amenities and Facilities
Guests of the Holiday Inn El Paso West – Sunland Park can indulge in the spacious outdoor pool, complete with scenic walking paths. Additionally, a relaxing whirlpool, well-equipped fitness room, and convenient business center are available for your comfort and convenience.

Modern and Well-Equipped Rooms
The hotel offers modern rooms featuring a flat-screen cable TV, complimentary Wi-Fi, and a handy refrigerator for storing snacks and beverages. To ensure a comfortable stay, each room is also equipped with a coffee maker and ironing facilities.

Convenient Location
Situated less than 7 miles from the El Paso Museum of Art, Holiday Inn El Paso West – Sunland Park provides easy access to local attractions for guests to explore.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Holiday Inn El Paso West – Sunland Park now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 443 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
W
Warren
10
Pros:

Great

2025-10-12 • via Nuitee
J
Jorge • family
10
Pros:

Everything was excellent

2025-10-07 • via Nuitee
J
Jean • family
10
Pros:

Very clean place

2025-10-06 • via Nuitee
A
Alejandro David
10
Pros:

good

2025-10-06 • via Nuitee
K
Karla
10
Pros:

Wonderful service,quiet environment. Loved the location, staff was cery friendly.

2025-10-06 • via Nuitee
E
Erendira
6
Pros:

Ok for a couple of days, room had a ceiling leak, we reported to the reception and nobody went to fix it, it rained two days back to back, one of our luggage got wet, overall

2025-10-05 • via Nuitee
M
Michael
8
Pros:

Staff is very nice. Property is a little outdated (very apparent in bathroom: tub/toilet), A/C kinda noisy along with the interested traffic beside the window. Bed was comfy. Good for the price.

2025-10-03 • via Nuitee
A
Antoinette • family
8
Pros:

Enjoyed the stay, it’s close to a lot of different restaurants and shopping centers, in checking a mall and casino nearby. Hotel was clean and most of the staff were friendly and helpful. The rooms refrigerator didn't work. The bartender seemed bothered that we were having a drink at the bar, maybe she didn’t feel like working that day.

2025-10-02 • via Nuitee
K
Kevin • family_with_children
6
Pros:

The staff is amazing. The lobby restaurant and pool area are beautiful. However, some updates are needed like install new snack and ice machines where the old ones used to be. Fix the water fountains so they do not look like glorified ash trays. Lay grass or new turf in place of the old worn out sun beaten turf. With improvements like these this place would be amazing.

2025-10-02 • via Nuitee
I
Isaac Daniel • family
8
Pros:

El desayuno estaba rico

2025-10-01 • via Nuitee
M
Mahipalsinh
2
Pros:

This was there in front of room for 4 days. They didn’t come to clean for 4 days in row.

2025-10-01 • via Nuitee
F
Frances
10
Pros:

Clean room

2025-10-01 • via Nuitee
J
Juan • friends
8
Pros:

Clean room and pool

2025-09-30 • via Nuitee
M
Maylee
10
Pros:

This was definitely different from other hotels with a staircase in the room I thought it added a neat touch and the bedroom was separate from the living room overall very welcoming stay and the staff was very helpful

2025-09-30 • via Nuitee
C
Christopher • family
10
Pros:

My family and I enjoyed our stay. We enjoyed the pool, Jacuzzi, gym, and breakfast. This was our third time staying at Holiday Inn Express. Highly recommend.

2025-09-29 • via Nuitee
E
Eba • partner
8
Pros:

Nice hotel, wish I didn’t get the suit because we had to walk up the staircase to our bedroom lol… but other than that it was all a beautiful hotel to stay… loved the pathways it had… it was a nice romantic walk…

2025-09-28 • via Nuitee
E
Emilia
10
Pros:

Everything was Great. Staff was nice and accommodating. The room was clean and comfortable, the Dove brand shampoo/conditioner & hand soap was better than what other hotels offer. Breakfast had good options. Next time I'm in El Paso this will be where I stay. Thanks for everything.

2025-09-28 • via Nuitee
A
Antonio • family
4
Pros:

Like out dated

2025-09-25 • via Nuitee
J
Jesus
10
Pros:

I was a bit worried about the security of the parking lot. Could not see our car from the room. Nothing happen but I was a bit uneasy. On the other hand the staff was nice and friendly.

2025-09-23 • via Nuitee
E
Elsie
10
Pros:

Rooms are nice and easy access to freeway, malls and restaurants.

2025-09-22 • via Nuitee