Renaissance Kuala Lumpur Hotel & Convention Centre

Hotels
Renaissance Hotels & Resorts
8.8 (1069 reviews)
Corner of Jalan Sultan Ismail & Jalan Ampang , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Service issues
Long check-in process

Categories

Cleanliness
8.74
Overall clean and pleasant; specific mentions of clean rooms.
Service
9.21
Staff described as friendly and helpful; high praise for individual staff members.
Location
9.05
Convenient location near BB and positive mentions.
Room Quality
8.7
Rooms are described as clean and spacious.
Amenities
8.73
Good amenities such as a pool, gym, and playground.
Value for Money
8.69
Described as worth the money spent.
Food and Beverage
8.24
Good variety of food options mentioned.
Overall Experience
9.01
Highly recommended with a very good and sweet hospitality experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Luxurious Accommodation

Stylish and elegant, rooms at Renaissance Kuala Lumpur Hotel & Convention Centre feature floor-to-ceiling windows and a cable TV. En suite marble bathrooms come with both bathtub and shower facilities.

Relaxation and Recreation

At Mandara Spa, guests may enjoy a massage or relax in the sauna. Other recreation facilities include a fitness center and a family-friendly expansive outdoor play area.

Convenient Location

Renaissance Hotel is situated near various shopping complexes and close to public transportation, allowing easy access to popular malls and attractions. Suria KLCC Mall is within a 10-minute walk, and Kuala Lumpur International Airport is just a 60-minute drive away.

To experience luxury and convenience at its best, book your stay at Renaissance Kuala Lumpur Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.
Guests with a valid Malaysian Identity Card or valid permanent resident's MY PR Card are exempted.
There is a refurbishment project in progress at level 1 of the hotel effective May 20, 2024. During this period, there may be some noise disruptions, which we will endeavor to minimize. We hope to have your kind understanding, and our apologies for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 160 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1069 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.05
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 9.01
A
Aizuddin couple my
7
2026-06-27 via Nuitee
H
Hui Chee family_with_children my
1
Cons:

I was surprised to discover that both hotels Renaissance and Four Points
share virtually all the same facilities, including the swimming pool, Kids Club, and even the breakfast venue and offerings!!! Why should I choose your 5 stars hotel to share all the facilities with a four stars hotel, even though the breakfast!!!


Considering that I paid RM1,100 per night for a King Room, while a room at Four Points costs approximately RM600 per night and can even accommodate two King Beds, I genuinely struggle to understand the value difference between the two properties.


This raises a simple question: if the facilities, breakfast, and overall guest experience are essentially the same, why should I choose to stay at your hotel in the future instead of Four Points?

2026-06-27 via Nuitee
I
Ismail family_with_children my
10
Pros:

Love

2026-06-27 via Nuitee
U
umairah adam family_with_children my
10
Pros:

The pool n float

Cons:

Limited float available..
Too crowded at the pool
Minimal toys at kids room

2026-06-25 via Nuitee
T
Thasan family_with_children my
4
Its good
Pros:

I stopped eating breakfast at hotel.the options are very little and sometimes the food very cold.also the confectionary tasteless other than sweet.

Cons:

Food varieties in room service and breakfast.

2026-06-24 via Nuitee
H
Hamse Abdi couple no
4
Not happy. Wouldn’t stay here again
Cons:

The staff bothered us after extending our stay. Multiple times of disturbance

2026-06-18 via Nuitee
M
Maria Cristina family_with_children sg
9
2026-06-16 via Nuitee
N
Nur Shafawati solo_traveller my
10
2026-06-10 via Nuitee
V
Vimal family_with_children my
9
2026-06-09 via Nuitee
S
Siew Mei family_with_children my
3
2026-06-09 via Nuitee
N
Norfadilah couple my
10
Pros:

Location and big pool for kids

2026-06-07 via Nuitee
N
Nurul Jannah Najwa couple my
5
Never repeat again hmm
Pros:

Breakfast and cleanliness

Cons:

Me and my family can’t sleep due to rempit things 😭

2026-06-07 via Nuitee
I
Ilja solo_traveller de
8
2026-06-05 via Nuitee
N
NURULIZZAH family_with_children my
5
Food and service could be better
Pros:

Room

Cons:

Long queue at registration and choices of food

2026-06-04 via Nuitee
S
Sook Khim family_with_children my
8
We enjoyed our stay
Pros:

Location

Cons:

Noise

2026-06-03 via Nuitee
S
Sharifah Maisarah Munirah family_with_children my
10
2026-06-02 via Nuitee
S
Shafiq couple my
6
Cons:

Too crowded

2026-06-02 via Nuitee
D
Dylan family_with_children my
6
Pros:

Swimming pool

2026-06-01 via Nuitee
L
Lucas couple my
1
Bad experience
Cons:

Very bad sound proof, can hear next door easily. Request for room changes next day but was not closely follow up, communication gap between hotel staff for morning and night shift. Was waiting for arrangement from noon till late evening.

2026-06-01 via Nuitee
Y
Yunos family_with_children my
10
Pros:

Love everything including the pillow, the bath gel, shampoo and conditioner smells so nice.. The hotel staff is so generous. He gave me room at level 4, same floor with the swimming pool. My kids love the pool n playground. My husband love the gym.. Shud have book for 2 nights.

Cons:

Went there during school holiday n public holiday.. So It's peak season and i cannot extend my stay😢😢

2026-06-01 via Nuitee