Renaissance Kuala Lumpur Hotel & Convention Centre

Hotels
•
Renaissance Hotels & Resorts
8.8 (1020 reviews)
Corner of Jalan Sultan Ismail & Jalan Ampang , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Service issues
Long check-in process

Categories

Cleanliness
8.74
Overall clean and pleasant; specific mentions of clean rooms.
Service
9.21
Staff described as friendly and helpful; high praise for individual staff members.
Location
9.05
Convenient location near BB and positive mentions.
Room Quality
8.7
Rooms are described as clean and spacious.
Amenities
8.73
Good amenities such as a pool, gym, and playground.
Value for Money
8.69
Described as worth the money spent.
Food and Beverage
8.24
Good variety of food options mentioned.
Overall Experience
9.01
Highly recommended with a very good and sweet hospitality experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Luxurious Accommodation

Stylish and elegant, rooms at Renaissance Kuala Lumpur Hotel & Convention Centre feature floor-to-ceiling windows and a cable TV. En suite marble bathrooms come with both bathtub and shower facilities.

Relaxation and Recreation

At Mandara Spa, guests may enjoy a massage or relax in the sauna. Other recreation facilities include a fitness center and a family-friendly expansive outdoor play area.

Convenient Location

Renaissance Hotel is situated near various shopping complexes and close to public transportation, allowing easy access to popular malls and attractions. Suria KLCC Mall is within a 10-minute walk, and Kuala Lumpur International Airport is just a 60-minute drive away.

To experience luxury and convenience at its best, book your stay at Renaissance Kuala Lumpur Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.
Guests with a valid Malaysian Identity Card or valid permanent resident's MY PR Card are exempted.
There is a refurbishment project in progress at level 1 of the hotel effective May 20, 2024. During this period, there may be some noise disruptions, which we will endeavor to minimize. We hope to have your kind understanding, and our apologies for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 160 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1020 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.05
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 9.01
T
Tamara • extended_group • nl
8
Geweldig!
Pros:

Ruime kamer en badkamer. Mooi zwembad.

Cons:

Kluis die niet open ging, uiteindelijk wel hoor. Midden in de nacht. Weinig ligbedden bij zwembad.

2026-05-06 • via Nuitee
X
Xui Ying • family_with_children • my
10
Pros:

The pool and the staffs

Cons:

The splash pool’s water was super cold

2026-05-05 • via Nuitee
P
Priscilla • couple • my
7
2026-05-04 • via Nuitee
Y
Yusoff • family_with_children • my
10
2026-04-29 • via Nuitee
H
Hazwanee Amalina • couple • my
10
2026-04-26 • via Nuitee
F
Farah • couple • my
7
2026-04-24 • via Nuitee
P
Putri Dahlia • family_with_children • my
10
Pros:

The room, the swimming pool and kids area.

Cons:

Can the management do something about the begger outside the hotel? Foreigners begger is a bit scary for the customer who would like to walk aroumd there especially at night.

2026-04-20 • via Nuitee
A
Azrul Abu Bakar • family_with_children • my
10
Pros:

Superb breakfast & location

2026-04-20 • via Nuitee
Y
Yating • family_with_children • sg
6
2026-04-19 • via Nuitee
A
Anderson • solo_traveller • my
10
2026-04-17 • via Nuitee
N
Noor Hazirah • family_with_children • my
9
2026-04-15 • via Nuitee
F
Felicity • solo_traveller • au
10
Pros:

Friendly helpful staff, hotel is very clean with an amazing lobby full of beautiful Orchids. Room is spacious, clean and the amenities are spot on.

2026-04-13 • via Nuitee
1
189kml • Couples
10
A great assistant loyalty manager is better than 100 workers who don't work well.
Pros:

One of the best stays I had. Nice views nice receptionist. Also very high standard breakfast indeed.

I have to mention Mr Ridkzwan, he works well, his efficient really help both hotel and guests a lot. Friendly and helpful, we can see what a role model should be from Mr Ridkzwan.

2026-04-11 • via Tripadvisor
Z
zilongl2026 • Business
4
Bad experience
Pros:

1. The first night the room was extremely noisy, the motorcycle noise was roaring until 5am in the morning. Couldn’t sleep all night. They help me change my room the second day
2. The housekeeping was poor.
3. Front desk seems not very knowledgeable, took very long time to check in and check out.

2026-04-11 • via Tripadvisor
8
801wongm • Friends getaway
8
very enjoy stay at this hotel , will be back soon
Pros:

food is good taste and healty, service is very good

2026-04-09 • via Tripadvisor
A
ahmadaL8314IN • Business
10
Customer Training for our Oil and Gas customer - Sarawak
Pros:

Engagement with the sales team—especially Crystal—was effortless and outstanding. She guided us through the entire process, from building the relationship to securing our training slots. We didn’t even need a site visit; everything was handled online and by phone, yet the experience exceeded expectations. Crystal recommended a training room that suited our group, managed the agreement for the venue, and kept our rates fixed throughout. When we requested an earlier setup, her team accommodated us and ensured everything was ready, which gave us extra time to explore KL with family on Sunday.

On the event days, the front desk team (Athirah, Sharifah, Puteri and others) provided full support, and operations runner Fitri was present throughout, ensuring smooth activities and excellent food service. The team even surprised us with a cake—an example of their dedication to first-class service. If you prefer international cuisine, the Renaissance hotel restaurant is a great choice; we personally enjoyed local dishes like nasi goreng hence Four Point is our choice!. Overall, a solid event team—looking forward to our next event (see you next month!).

2026-04-09 • via Tripadvisor
S
Sayed • couple • my
9
2026-04-09 • via Nuitee
C
cindylinb • Family
2
Good Start but Very Disappointing Overall Stay
Pros:

Stayed 2 nights at Renaissance Kuala Lumpur Hotel & Convention Centre, and unfortunately, it did not live up to its 5-star rating.

Positive:
We arrived early in the morning, and check-in was smooth. We appreciated being allowed to use the R Club Lounge while waiting for our room.

Room & Cleanliness:
The room was dusty and did not feel properly cleaned — it seemed like only visible areas were maintained. Lighting was also poorly balanced, with dim living and bedroom areas but overly bright bathroom lighting.

Lounge:
Food options were repetitive, with minimal variation each day. More concerning was the cleanliness of utensils, which often appeared dirty.

Elevators (Major Issue):
Out of six elevators, only 3–4 were working. Wait times were 15–20 minutes during busy hours. We even saw staff trying to fix a stuck elevator. The explanation given (too many guests) was not acceptable. The key card system was also unreliable, sometimes directing guests to the wrong floors.

Pool Area:
The pool floor was extremely slippery, including the kids’ pool. My son slipped and got bruised, and I saw several other children fall. The pool was also overcrowded and not relaxing at all.

Noise:
Despite staying on the 14th floor, street noise was very loud. I woke up at 1 AM both nights and couldn’t sleep until around 4 AM. Even noise-canceling earbuds didn’t help. The fact that earplugs are provided says a lot.

Conclusion:
While the initial service was good, the overall experience was far below expectations. Cleanliness, safety, maintenance, and noise issues made the stay very uncomfortable. I would not return.

2026-04-08 • via Tripadvisor
T
Tatiana • family_with_children • ae
10
2026-04-08 • via Nuitee
A
Adventure56843937247 • Family
6
Good Stay, But Child Breakfast Pricing Is High
Pros:

Everything was fine except for the breakfast buffet pricing. Charging 50% for a 6-year-old seems a bit excessive, especially since my child is a small eater. I had to pay RM58 for just two pancakes.

2026-04-07 • via Tripadvisor