Marriott Knoxville Downtown

Hotels
•
Marriott Hotels & Resorts
9 (454 reviews)
525 Henley Street , Knoxville , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly valet service
Cons:
Poor management responsiveness
High cancellation fees

Categories

Cleanliness
9.39
Rooms had beautiful views of Knoxville and everything was very clean.
Service
8.36
Mixed reviews on service, particularly bad experience with management and a lack of responsiveness.
Location
9.4
Great location for accessing downtown and attractions.
Room Quality
9.35
Comfortable room and positive experiences regarding room quality.
Amenities
9.38
Free shuttle service and helpful valet staff enhanced the stay.
Value for Money
8.34
Mixed feelings due to cancellation policies leading to additional charges.
Food and Beverage
8.89
No specific mention of food; assumed standard quality for this hotel tier.
Overall Experience
8.86
Overall positive experience overshadowed by service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Indulge in Downtown Comforts

Luxurious Amenities: From a relaxing indoor swimming pool to free Wi-Fi, the Marriott Knoxville Downtown offers a range of amenities to enhance your stay. Enjoy in-room entertainment with a flat-screen TV and unwind with tea and coffee-making facilities.

Convenience at Your Fingertips: Take advantage of the on-site launderette, fitness centre, and business centre for all your needs. The 24-hour reception ensures that assistance is always available, while vending machines offer quick snacks and drinks.

Culinary Delights: Treat your taste buds at Hudson’s, the hotel's restaurant serving delectable American cuisine. End your day at The Lounge with a variety of cocktails and spirits. Book now for a delightful stay in the heart of Knoxville.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Bus parking is available for USD 150 per night and is subject to availability. Please contact the hotel directly for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

9
Based on 454 reviews
Cleanliness: 9.39
Service: 8.36
Location: 9.4
Room Quality: 9.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
J
Julie • couple • us
7
Pros:

Location is amazing.

Cons:

The valet parking situation was a little confusing, we sat waiting for a few minutes before we saw an employee to confirm that it was the correct drop off spot. I had really looked forward to ordering room service since the menu looked great. When I was unable to order via the app, we called down to the desk, we were told that room service was not available but there was a buffet downstairs, this was disapointing.

2026-02-09 • via Nuitee
5
559lesw • Couples
10
Noah Perke the parking attendant
Pros:

Noah Perke was very helpful and courteous. He was a true professional and took care of me and my girlfriends luggage. ! Promote him.

2026-02-06 • via Tripadvisor
Q
Q4319RMwilliams • Business
10
Nice Stay, Platinum Didn't Get Upgrade Room
Pros:

Kitty was extremely informative and very kind at the front desk. She made a great effort to accommodate our requests and truly did her best to fulfill them in a way that worked best for our satisfaction. Her dedication and willingness to help made our experience much better. Excellent customer service!
Didn't get room upgrade as a Marriott Bonvoy Platinum Member, even though the other front desk said it was upgraded room.

2026-01-27 • via Tripadvisor
A
Alyssa • solo_traveller • us
6
Pros:

The restaurant was awful… Tried dinner and breakfast and both were very disappointing. The dinner seemed it was frozen and just tasteless. The server ended up camping us for the dinner which was very nice but for the Marriot I expected more. Then we move onto breakfast and once again it fell short. The bagel was so stale. I couldn’t eat it. I’ve been staying at the Marriot for years and never experienced too bad meals in a row.

2026-01-25 • via Nuitee
L
Lori • family_with_children • us
7
2026-01-23 • via Nuitee
L
Leonardo • family_with_children • us
10
2026-01-22 • via Nuitee
B
Brian • family_with_children • us
10
2026-01-20 • via Nuitee
E
Elizabeth • solo_traveller • us
9
Pros:

One of the cleaner hotels in which I’ve stayed, room was tasteful and in good shape, comfortable bed, no pet or other odors in my room or hallway, friendly and helpful staff, convenient to I-40, quiet, not bothered by housekeeping or other staff when I slept in

Cons:

I didn’t like having to pay for valet parking, but I was forewarned about that. Wouldn’t have felt safe parking on the nearby street, especially since I arrived late at night. Didn’t see any street parking within reasonable luggage-hauling distance anyway

2026-01-20 • via Nuitee
L
Lonnie • solo_traveller • us
4
Pros:

why so much money and not even a continental breakfast you can get that at the cheapest hotel.no microwave in the room and no pool. for the money this place sucks

2026-01-19 • via Nuitee
M
Mckellar • couple • us
8
2026-01-19 • via Nuitee
J
Joshua • couple • us
9
2026-01-19 • via Nuitee
R
Rob • couple • us
7
Cons:

The breakfast buffet look nasty
Maid service didn’t show one day
The hotel said the kitchen wasn’t accepting order for an hour. Tough to be at a hotel that uses the same kitchen for all outlets

2026-01-19 • via Nuitee
L
Laura • couple • us
10
Enjoyed stay
Pros:

Staff professional, clean facilities, convenience

Cons:

N/a

2026-01-19 • via Nuitee
N
Nathalie • family_with_children • us
6
Staff were great - room not adequate
Cons:

There were dirty glasses on the carpet outside the door to the room when we arrived. there were no amenities in the bathroom. There was no menu or pen and paper on the desk.

2026-01-19 • via Nuitee
B
Brian • couple • us
10
Pros:

Great location, walking distance to parks and downtown scene with many restaurants and bars.

Cons:

Marriott will not credit Bonvoy account after booking on Booking.com.

2026-01-19 • via Nuitee
B
blainette • Couples • Jamestown, Tennessee
10
Kim! Popcorn guy! 😜
Pros:

Our experience with Simon was fabulous! He even stayed a bit over his time to make sure we got back to our hotel(Marriott Bonvoy)! 5 stars all day every day! 🙂

2026-01-12 • via Tripadvisor
S
Steve • extended_group • us
9
Pros:

Great location for a downtown Knoxville visit, we attended a private concert in the Sunsphere across the street.

2026-01-12 • via Nuitee
D
Danny • family_with_children • us
8
2026-01-03 • via Nuitee
T
Tanella • family_with_children • us
7
Good stay
Pros:

Great location and comfortable room.

Cons:

Room service and valet customer service.

2026-01-03 • via Nuitee
K
KnoxTour • Friends getaway
10
Quick and efficient valet service
Pros:

Jackson at the valet stand was quick and very helpful. Got me parked and on my way in record time. Service like that makes it easy

2026-01-02 • via Tripadvisor