Marriott Knoxville Downtown

Hotels
Marriott Hotels & Resorts
9 (490 reviews)
525 Henley Street , Knoxville , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly valet service
Cons:
Poor management responsiveness
High cancellation fees

Categories

Cleanliness
9.39
Rooms had beautiful views of Knoxville and everything was very clean.
Service
8.36
Mixed reviews on service, particularly bad experience with management and a lack of responsiveness.
Location
9.4
Great location for accessing downtown and attractions.
Room Quality
9.35
Comfortable room and positive experiences regarding room quality.
Amenities
9.38
Free shuttle service and helpful valet staff enhanced the stay.
Value for Money
8.34
Mixed feelings due to cancellation policies leading to additional charges.
Food and Beverage
8.89
No specific mention of food; assumed standard quality for this hotel tier.
Overall Experience
8.86
Overall positive experience overshadowed by service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Indulge in Downtown Comforts

Luxurious Amenities: From a relaxing indoor swimming pool to free Wi-Fi, the Marriott Knoxville Downtown offers a range of amenities to enhance your stay. Enjoy in-room entertainment with a flat-screen TV and unwind with tea and coffee-making facilities.

Convenience at Your Fingertips: Take advantage of the on-site launderette, fitness centre, and business centre for all your needs. The 24-hour reception ensures that assistance is always available, while vending machines offer quick snacks and drinks.

Culinary Delights: Treat your taste buds at Hudson’s, the hotel's restaurant serving delectable American cuisine. End your day at The Lounge with a variety of cocktails and spirits. Book now for a delightful stay in the heart of Knoxville.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Bus parking is available for USD 150 per night and is subject to availability. Please contact the hotel directly for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

9
Based on 490 reviews
Cleanliness: 9.39
Service: 8.36
Location: 9.4
Room Quality: 9.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
X
X6206VGsarahc Business
10
Valet services
Pros:

Zach was great!!! Professional and quick.

2026-05-13 via Tripadvisor
9
986chaseg Solo travel
10
Thank you staff
Pros:

TJ was an excellent valet. Most people rush off to the airport and continue with their day, but I felt compelled to take a moment to recognize the outstanding service I received. I usually stay away from social media, but the hotel was wonderful and the staff were even better. Leaving this review felt like the least I could do.

2026-05-11 via Tripadvisor
J
jamiesZ4969QE Family
8
Worth Stopping By
Pros:

Came by for a game and ended up absolutely loving this Marriott! From the moment we arrived, everything felt so welcoming and well put together. The valet team was incredibly friendly and informative, giving us easy directions to World’s Fair Park along with great recommendations for family-friendly restaurants nearby.

The hotel itself was lovely, clean, stylish, and full of charming little touches, including a cute art area and very well-kept restrooms. You can really tell the staff takes pride in keeping everything beautiful and comfortable.

We had such a wonderful experience and will definitely be booking a stay here in the near future!

2026-05-10 via Tripadvisor
C
Caleb couple us
8
Very chill and relaxed great view window good staff overall amazing
Pros:

Yes Corey and fancy just right to my standards

Cons:

The prices of the food and drinks in the hotel they wasn’t the best

2026-05-09 via Nuitee
L
Leah couple us
10
Responsive staff, lovely rooms, great location
Pros:

Location and staff

2026-05-05 via Nuitee
G
Geoff couple us
10
Such a comfortable room with excellent food (room service) from the restaurant!
Pros:

All around nice place!!!

Cons:

Can’t think of anything

2026-05-05 via Nuitee
H
Hollie couple us
10
Pros:

Conveniently located

Cons:

No microwave in room

2026-04-27 via Nuitee
J
Jennifer couple us
1
Worst Marriott hotel Ive been to so far. JW Is my fav!
Pros:

Location and price.

Cons:

Only having Valet parking close by is unacceptable. Ordering roomservice wasthe worst experience i've ever had. Phone in room wasnt working and QR code wouldnt let me pay for my order.

2026-04-25 via Nuitee
J
Jennifer family_with_children us
9
Great staff, wonderful stay!
Pros:

We got room service for the night and the staff was very communicative, the food was great and staff was very friendly.

Cons:

No

2026-04-21 via Nuitee
A
Andrea couple us
10
2026-04-18 via Nuitee
J
Jack couple us
10
Location and exceptional staff
Pros:

The front staff at check in was exceptional, the young man even took time to tell me about the hotel and places to eat in walking distance of the hotel. The Vslet parking and total guest services was perfect

Cons:

Really, everything was good

2026-04-17 via Nuitee
S
stormyroman Business
10
Best valet service
Pros:

Danny the valet... *chefs kiss* He went above and beyond.

2026-04-15 via Tripadvisor
M
Maydelin couple us
8
Overall good but the noise at night
Pros:

Clean across from convention center 👌

Cons:

The noise coming from the steer all night, sirens, no noise cancellation at all

2026-04-15 via Nuitee
A
andrewyV9048JB Friends getaway
10
See you soon
Pros:

What an awesome experience staying here with friends! I’m just coming down from such a beautiful weekend, and I’ll be honest, from start to finish, this hotel truly knows how to take care of its guests.

My departure at the front drive with Devon was especially great, he was respectful, attentive, and even helped me load up, which I really appreciated.

Thank you again, everyone. I’ll definitely be back!

2026-04-12 via Tripadvisor
K
keishaw920 Friends getaway
10
Southern Charm
Pros:

I came here for a friend’s event and had a great experience. I interacted with Jaydn at the drive, and he was a super respectful gentleman. The valet team did an excellent job directing traffic and communicating with guests—there was never a dull moment.

The hotel itself is spacious and inviting, from the moment you arrive. If you’re ever visiting Knoxville, I would definitely recommend stopping by the Marriott

2026-04-11 via Tripadvisor
K
Kimberly family_with_children us
10
2026-04-09 via Nuitee
C
Carter couple ca
10
2026-04-06 via Nuitee
M
miapear Business Durham, North Carolina
10
Canceled flights, missing luggage… what a day!
Pros:

Our flights were cancelled because of some bad storms and we were unable to get our luggage. We arrived at the hotel and Nina in the M-Club was extremely kind. She spoke with the manager of the Tennessean (Candace) and she was kind enough to loan us a robe so we could take a hot shower while we waited for our luggage to arrive at the airport. It was such a long day for us and we were exhausted. Nina in the M-Club made us feel so welcome and we looked forward to seeing her in the afternoon. Nina made us feel like we were visiting her in her home. What a wonderful feeling while traveling. Thank you Nina and Candace for your wonderful hospitality.

2026-04-03 via Tripadvisor
A
Ava couple us
10
2026-03-30 via Nuitee
A
Ava couple us
10
2026-03-30 via Nuitee