University Plaza Hotel and Convention Center Springfield

Hotels
•
Independent
333 S John Q Hammons Pkwy, Springfield, Missouri, 65806 , Springfield , US
1-417-864-7333

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Shopping on site
Conference space
Golfing nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Television in common areas
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordability
Cons:
Cleanliness issues
Outdated rooms
Inconsistency in amenities

Categories

Cleanliness
6.31
Some areas of the halls smelled like weed, and the room conditions were mentioned as needing improvement.
Service
8.78
Friendly and helpful front desk; many guests found the staff accommodating.
Location
9.32
Accessibility to downtown and convenient for local events was frequently highlighted.
Room Quality
6.77
Multiple mentions of rooms needing updates and cleanliness issues.
Amenities
7.8
The lobby had amenities like coffee, but execution fell short as coffee was not available at key times.
Value for Money
8.26
Affordable rates were noted, though some guests had issues with extra charges.
Food and Beverage
6.31
Inconsistent availability of the hotel restaurant led to disappointment.
Overall Experience
7.28
Mixed feedback with both positive and negative experiences; decent for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:12

Property Description

Recreational Amenities
Enjoy the outdoor and indoor pools, along with a 24-hour fitness center for leisure activities.

Dining Experience
Savor American cuisine at Terrace Grille or opt for coffee at the cafe, with room service available. Conclude your day with a drink at the bar/lounge.

Event Spaces and Services
With a vast 39000 square feet of event space, this hotel offers a conference center and 15 meeting rooms, perfect for gatherings.

Immerse yourself in the heart of Springfield, steps away from Missouri State University and minutes from other attractions. Plan your stay at University Plaza Hotel and Convention Center Springfield.

Important information:

  • The seasonal pool will be open from June to September.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • A car is required for transportation to and from this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SGF

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

Cleanliness: 6.31
Service: 8.78
Location: 9.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 6.31
Overall Experience: 7.28
A
Andrew • partner
2
Pros:

They don’t tell you about the charges for parking your vehicle on the property. This should be included in the price of the stay but like everyone else they have figured out a way to screw you out if more money

2025-10-06 • via Nuitee
D
Daniel
8
Pros:

All good but drain in shower was slow!!

2025-10-05 • via Nuitee
B
Barbara • partner
6
Pros:

Check in was easy. The temperature in the room was not to our liking and we could not adjust it to be cooler

2025-10-04 • via Nuitee
J
Jennie
4
Pros:

The property was great

2025-10-04 • via Nuitee
J
Joshua
10
Pros:

Clean room. Helpful staff

2025-10-03 • via Nuitee
N
Nereida
6
Pros:

clean bed and bathroom, elevator and door knobs dirty, seems general cleaning is done but not the details

2025-10-02 • via Nuitee
M
Michael
2
Pros:

I was charged a random fee after we left, when calling, you cannot reach anyon

2025-10-01 • via Nuitee
J
Jeff • family
10
Pros:

Great place to stay if you have students at MSU.

2025-10-01 • via Nuitee
M
Min • family_with_children
6
Pros:

No room cleaning service

2025-09-29 • via Nuitee
T
Todd
8
Great staff!
Pros:

Woke up on the middle of the desperate for some antacid and the for desk clerk was an angel - she saved the evening!

2025-09-29 • via Nuitee
N
Nick • family
8
Pros:

This older hotel is nice and conveniently located to MSU and downtown. The staff were friendly and helpful. The biggest knock is the design of the hotel. The floors surround a large, open atrium.Sound carries all the way up to the top floors. So when people are loudly talking in the bar at midnight, you get the pleasure of also elhewring their conversation. It's just a bad design for a hotel.

2025-09-29 • via Nuitee
M
MICHELLE
6
Pros:

Front desk was kind of rude and indoor pool was freezing

2025-09-29 • via Nuitee
K
Keegan Jay
10
Pros:

Great location

2025-09-29 • via Nuitee
A
Ali
8
Pros:

Shower wall panel cracked. Shower took long time to get hot. Corners of bathroom floor dusty and grimey. No microwave in room. Desk lamp not working. Weird to have coffee maker in bathroom. Stains on carpet. Some areas of the halls of hotel smelled like weed. Everything else was fine.

2025-09-28 • via Nuitee
R
Rhonda • friends
10
Pros:

Quick in and out. Everyone was nice. Service was quick and efficient.

2025-09-28 • via Nuitee
K
Karen
6
Pros:

Shower water was scalding hot, could not have bathed a child in it. Could not get room cooled off even with thermostat set at 60.

2025-09-28 • via Nuitee
D
Deb • partner
10
Pros:

Clean, affordable and close to downtown for dining out.

2025-09-28 • via Nuitee
C
Cathy • family
8
Pros:

Friendly and helpful front desk, airport shuttle provided.

2025-09-28 • via Nuitee
K
Karen
8
Pros:

This hotel is always accommodating and so accessible to downtown.

2025-09-27 • via Nuitee
D
Dina
8
Pros:

The facility was nice and clean. Bed comfortable.
I always enjoy fresh brewed coffee made in the lobby of most hotels. I think a lot of coffee drinkers would agree. There was no coffee in the lobby. I went to the Peek shop to buy fresh brewed coffee twice between 6:10 and 6:30. No one was there and they open at 6:00. I ended up getting in my car and going to McDonalds for coffee. I was on a time schedule so I could not keep checking to see if someone showed up at Peek. Disappointed at the lack of fresh brewed coffee.

2025-09-24 • via Nuitee