The Ramsey Hotel and Convention Center Pigeon Forge

Hotels
9 (4374 reviews)
3230 Parkway P.O. Box 1383 , Pigeon Forge , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean & location
Friendly and helpful staff
Great pool
Cons:
Dirty facilities
Noisy environment
Crowded amenities

Categories

Cleanliness
7.89
Several reviews mentioned dirty pool, hot tub, and poorly maintained rooms.
Service
9.86
Staff were described as friendly and helpful; standard quality for this hotel tier.
Location
9.9
Many guests praised the location as excellent.
Room Quality
8.35
Rooms were generally clean but noted as dated and needing updates.
Amenities
8.38
The pool was highlighted as amazing, but other amenities were lacking.
Value for Money
8.84
Perceived as a fair deal compared to the quality on offer.
Food and Beverage
8.89
Breakfast was mentioned both positively and negatively; average experience.
Overall Experience
9.86
Positive overall sentiment with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:10

Property Description

Luxurious Accommodations
Experience comfort and style at The Ramsey in Pigeon Forge, Tennessee. Enjoy well-appointed guest rooms with modern amenities including LCD TVs, Keurig coffee makers, and Bath & Body bath amenities.

Exciting On-Site Activities
Indulge in the 24-hour indoor heated pool, relax in the hot tub, or catch a family movie at the fire pit patio. Stay active at the fitness center or stay productive at the business center. Free WiFi is available throughout the property for your convenience.

Convenient Location
Located near top attractions like Old Mill and Dollywood, The Ramsey is the perfect base for exploring Pigeon Forge. With a complimentary buffet breakfast to start your day, your Tennessee adventure awaits at The Ramsey.

Important information:

When booking 11 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 10 rooms.

The Ramsey Hotel & Convention Center is a Small Dog Friendly Hotel that welcomes small dogs up to 40 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover service will be completed by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or the Ramsey Hotel & Convention Center management; front desk; or any Ramsey Hotel & Convention Center employee, receives other small dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

Further, the Ramsey Hotel will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting the Ramsey Hotel's direct line (865) 428-2700. Small dogs are NOT permitted in the breakfast/lounge area and in the pool area beyond the pool gate, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or the Ramsey Hotel & Convention Center . A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htm


The bar/lounge is open Fridays and Saturdays only.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9
Based on 4374 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.86
T
Tina solo_traveller us
5
2026-08-30 via Nuitee
H
Heidi family_with_children us
9
Loved it there
Pros:

They offered popcorn in the evening, kid friendly movies, close to a lot of places to go and the kind staff.

Cons:

The pool was cold

2026-08-29 via Nuitee
A
Al couple us
9
It was a wonderful place the staff was awesome, and I really truly enjoyed myself. Great location.
Pros:

Nice to know that you could come downstairs and have a hot meal without the fuss and plenty of seating and wonderful staff that was kind nice and keep the items stocked

Cons:

N/A

2026-08-29 via Nuitee
J
Joanna couple us
10
Great hotel for a great price!
Pros:

The hotel was so nice and conveniently located near many attractions. The 24/7 pool is awesome and the rooms were very clean and comfortable. The walk in showers were amazing and had the best shower heads i’ve seen in any hotel! Also parking was great lots of spots available.

2026-08-29 via Nuitee
C
Carol couple us
10
Pros:

Location.

2026-08-28 via Nuitee
J
Jacqueline solo_traveller us
10
2026-08-28 via Nuitee
N
Nicole couple us
10
Pros:

This was the second year we picked staying at The Ramsey during Jeep Invasion weekend. We love the Big parking and secured parking lot as well as the location. We appreciate the staff helping make sure we got a room beside my sister whom travels with us for this event. We already booked our room for next years Jeep Invasion 2027 :)

2026-08-27 via Nuitee
A
Adrienne couple us
6
It was fine.
Pros:

Did not eat breakfast

Cons:

Everything was fine except for our toilet made a loud funny sound when flushed

2026-08-26 via Nuitee
C
chasity couple us
10
Pros:

It was in a great location. And breakfast was good

2026-08-26 via Nuitee
A
Alexandrea family_with_children us
10
2026-08-26 via Nuitee
E
elizabeth couple us
9
Pros:

Close to activities we were involved in

2026-08-26 via Nuitee
L
Lisbet family_with_children us
10
2026-08-26 via Nuitee
A
Anne solo_traveller us
9
Pros:

We liked the hotel itself and the location
The staff is always friendly
The breakfast bar is great

2026-08-25 via Nuitee
L
Lisa solo_traveller us
10
2026-08-24 via Nuitee
J
Jonathan solo_traveller us
8
Pros:

Rooms were very quiet. Loved that the pool was 24hours.

Cons:

The elevators were sketchy. Noisy and hot. Sometimes didn't work.

2026-08-24 via Nuitee
E
Elliott solo_traveller us
9
Pros:

Was clean breakfast was good

Cons:

Didn't like you had to show a card to get breakfast and the noise was awful. Little kids running up and down halls late and early.

2026-08-24 via Nuitee
P
Powell couple us
4
Not happy
Pros:

Nothing.

Cons:

Everything. You scraped the pan for grits The pancake area was a mess. The bread was hard.

2026-08-23 via Nuitee
A
Abraham family_with_children us
7
2026-08-22 via Nuitee
H
Heather couple us
8
Cons:

No AC is parts of the hotel.

2026-08-21 via Nuitee
N
Nancy couple us
8
Good experience. Would stay again just a little pricey
2026-08-19 via Nuitee