Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
6.88
The hotel is poorly maintained with reports of dirty rooms and bad odors.
Service
7.85
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
Location
10
Guests appreciate the good location and its accessibility.
Room Quality
6.84
Many issues reported including malfunctioning A/C and unclean rooms.
Amenities
8.87
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
Value for Money
7.83
Guests feel the hotel does not offer good value, given the additional fees and poor service.
Food and Beverage
6.88
Negative feedback about breakfast pricing and availability of drinking water.
Overall Experience
8.87
Mixed feelings with more complaints than praises, leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:37

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style.

Modern Comforts
Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay.

Delicious Dining Options
Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in.

Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!

Important information:

"Please note that guests are not allowed to openly carry a gun on the property's premises, which is private property. Please note that guests must be 21 years of age or older to check in at this hotel. • Self-parking $25.00 • Day Parking charged hourly - rates posted at the gate""Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1476 reviews
Cleanliness: 6.88
Service: 7.85
Location: 10
Room Quality: 6.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 8.87
S
Sean • solo_traveller • us
7
2026-06-06 • via Nuitee
A
Alicia • couple • us
10
I’d definitely stay again.
Pros:

Location and cleanliness. The staff when I arrived were excellent. The price was great. Parking was very convenient.

Cons:

The afternoon staff was very loud. There was construction going on.

2026-06-05 • via Nuitee
M
Michael • solo_traveller • us
7
It was pleasant
2026-06-04 • via Nuitee
O
Omar • solo_traveller • ae
4
2026-06-04 • via Nuitee
L
Lee • couple • gb
8
Super friendly reception staff
Pros:

Very clean

Cons:

Swimming pool not too clean and in the shade.

2026-06-03 • via Nuitee
S
S • family_with_children • nl
8
Pros:

Een magnetron in de kamer en een ATM
aanwezig

Cons:

Flushen van de toilet moet meerdere keren

2026-06-03 • via Nuitee
R
Roselen • solo_traveller • it
6
Aspettavo meglio
Cons:

Un po vecchia

2026-06-03 • via Nuitee
R
Robins • extended_group • us
10
2026-06-01 • via Nuitee
D
Dimitrios • extended_group • gr
1
Pros:

Good location and price

Cons:

The floor and the room was smelling weed and the condition of the bathroom wasn’t the best

2026-06-01 • via Nuitee
L
Les • solo_traveller • us
8
2026-05-31 • via Nuitee
A
Antonio • couple • us
1
2026-05-30 • via Nuitee
J
Jibrila • couple • us
4
2026-05-29 • via Nuitee
N
Norma • solo_traveller • us
9
Pros:

The accommodations were great as well as the staff

Cons:

The size of the room The view and of you I should say

2026-05-29 • via Nuitee
S
Shixing • couple • us
9
2026-05-28 • via Nuitee
J
JORGE • couple • us
10
2026-05-28 • via Nuitee
B
Brea • couple • us
8
Pros:

Could use a little love. But great size room for the cost

Cons:

Smelled like weed. The elevators were a bit raggedy.

2026-05-28 • via Nuitee
T
Tuan • couple • us
1
2026-05-28 • via Nuitee
D
Davenport • couple • us
10
2026-05-28 • via Nuitee
J
JORGE • couple • us
10
2026-05-28 • via Nuitee
4
463sanchezs • Couples
4
Great Location, Bad Service
Pros:

My spouse and I traveled from San Diego to Houston to visit family. Our flight was delayed, causing our late night arrival at 10:30 PM, with check-in around 11:00 PM. We had booked a one-bedroom suite, but were given a two-bedroom suite, which wasn't what we paid for. The staff refused to accommodate this, claiming the third-party booking site indicated any room could be assigned. We also experienced neighbors attempting to open the connecting door, which was unsettling. After confirming the correct booking details with the third-party and providing an email to the front desk, my spouse attempted to request a room change, but was denied with the response, "Sorry, there is nothing we can do". Instead of checking the email, staff sent security at 2 AM to reprimand our neighbors, which resulted in them being loud throughout the night. We ultimately decided to stay one night and booked another hotel. Regarding cleanliness, once it was light outside, we noticed stains on the carpet and chair. The fridge had an unpleasant, old smell. The elevator was dirty and rundown, and the pool appeared closed with chairs piled up and black stains on the concrete. While I understand late-night check-ins can be difficult, we expected better service for the price paid. Many reviews, though somewhat hidden, mention similar observations about the hotel's atmosphere. The location is convenient, however, being near freeways and various dining and shopping options.

2026-05-27 • via Tripadvisor