Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
6.88
The hotel is poorly maintained with reports of dirty rooms and bad odors.
Service
7.85
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
Location
10
Guests appreciate the good location and its accessibility.
Room Quality
6.84
Many issues reported including malfunctioning A/C and unclean rooms.
Amenities
8.87
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
Value for Money
7.83
Guests feel the hotel does not offer good value, given the additional fees and poor service.
Food and Beverage
6.88
Negative feedback about breakfast pricing and availability of drinking water.
Overall Experience
8.87
Mixed feelings with more complaints than praises, leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:37

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style.

Modern Comforts
Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay.

Delicious Dining Options
Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in.

Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!

Important information:

"Please note that guests are not allowed to openly carry a gun on the property's premises, which is private property. Please note that guests must be 21 years of age or older to check in at this hotel. • Self-parking $25.00 • Day Parking charged hourly - rates posted at the gate""Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1250 reviews
Cleanliness: 6.88
Service: 7.85
Location: 10
Room Quality: 6.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 8.87
P
Peter • family_with_children • us
1
2026-03-07 • via Nuitee
A
Aldo • couple • us
5
For the price I was expecting less issues.
Pros:

The location was great

Cons:

Plumbing issues and elevator issues. We had to change rooms since the plumbing was out

2026-03-07 • via Nuitee
C
Cora • couple • us
10
2026-03-07 • via Nuitee
H
Hamad • solo_traveller • ae
1
Be careful for the wrong charges towards your credit card in this hotel
Pros:

Im not satisfied the property charged my credit card for the room that i already paid for fully through booking.com and im calling there number to connect with billing and account personal since a week but no body is answering and the front desk confirmed by phone call this mistake but they can’t help me they need there accountant as they claim to refund and they are not supporting at all, i got charged twice for my stay one payment through booking.com and one when i checked out at the hotel

Cons:

Im not satisfied the property charged my credit card for the room that i already paid for fully through booking.com and im calling there number to connect with billing and account personal since a week but no body is answering and the front desk confirmed by phone call this mistake but they can’t help me they need there accountant as they claim to refund and they are not supporting at all, i got charged twice for my stay one payment through booking.com and one when i checked out at the hotel

2026-03-06 • via Nuitee
J
Jodi • extended_group • us
5
Hot & nosey
Pros:

Location

Cons:

Our room was hot , the bathrooms were not clean fans in room and bathroom were so loud

2026-03-06 • via Nuitee
J
Jarvis • couple • us
10
2026-03-04 • via Nuitee
A
Avelina Ngueve de • solo_traveller • ao
5
Pros:

Didn’t receive breakfast.

Cons:

The staff at the reception desk were very rude.

2026-03-03 • via Nuitee
M
Maria Alejandra • couple • co
5
2026-03-03 • via Nuitee
G
Guadalupe • family_with_children • us
4
2026-03-03 • via Nuitee
L
Lawanda • family_with_children • us
10
2026-03-02 • via Nuitee
A
andres Everaert B • solo_traveller • mx
4
Pros:

Beds comfortable, good pillows, shower ok.

Cons:

Old hotel, loud hallways, doors slamming constantly. Loud people everywhere.

2026-02-28 • via Nuitee
J
john • solo_traveller • us
1
I will never stay there again !
Pros:

The breakfast staff was excellent !

Cons:

The rooms were unacceptably, dirty roommate, please and linens were dingy . Front desk staff was extremely rude.

2026-02-28 • via Nuitee
P
Priscilla • couple • us
10
2026-02-28 • via Nuitee
A
AnurajR9 • Solo travel • Singapore
2
Would not recommend this property.
Pros:

I would strongly caution against staying at this hotel and recommend choosing another property in the area instead.

I booked a room a month in advance and am an IHG member with status, yet check-in took 15–20 minutes because the hotel had oversold my room type. I was placed in a different room with no option.

The room had multiple issues: a leaking toilet that flooded the bathroom floor overnight, an uncomfortable sagging bed, stained towels on both days despite housekeeping, and a non-working in-room phone, which meant I couldn’t contact the front desk or housekeeping.

After multiple inconveniences, I requested a one-hour late checkout. This resulted in repeated back-and-forths with the front desk (Kristin and Lola) and ultimately only a 15-minute extension. Despite that, housekeeping knocked on my door three times within minutes asking if I was checking out, which forced me to leave early.

Even finding the room was frustrating—8th-floor signage was confusing, pointed in the wrong direction, and some doors lacked clear numbering.

Overall: poor maintenance, poor communication, and no meaningful service recovery. I would not stay here again until these issues are addressed

2026-02-27 • via Tripadvisor
G
Geneva • couple • us
10
2026-02-27 • via Nuitee
D
demario • couple • us
10
2026-02-27 • via Nuitee
N
Nancy • family_with_children • us
8
Pros:

Good area. Close to the Med Ctr.

Cons:

Someone before us left soda cans in the freezer and they exploded. I really didn't want to make a fus. We just didn't use it.

2026-02-26 • via Nuitee
J
Juan carlos • couple • us
10
2026-02-26 • via Nuitee
A
Alana • extended_group • ca
4
Pros:

The front reception staff ladies were exceptional and helpful. It was very nice to have complimentary coffee/water in the lobby. Location was great, but as a result vehicle traffic was extremely loud. Rooms were spacious, beds were comfy, but the room was in need of a remodel. There was an argument outside, in the hallway, our first night. We were woken up and I was a little worried for our safety as the door lock to our room needed fixing. The second night, we were awoken again, by people heading to their room around 2 am. I just think the hotel needs thicker, safer doors.

2026-02-26 • via Nuitee
L
Lyeddia • couple • us
10
Pros:

Clean

Cons:

Na

2026-02-25 • via Nuitee