Marriott Memphis East

Hotels
Marriott Hotels & Resorts
8.2 (284 reviews)
5795 Poplar Avenue , Memphis , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Poor service at check-in
Additional charges
Amenities lacking

Categories

Cleanliness
7.78
Room was clean but left a shirt which was not found, indicating some lapses in service.
Service
8.75
Staff was very personable and accommodating, especially the breakfast host and cleaning staff.
Location
8.79
Conveniently located near the airport and restaurants, enhancing overall experience.
Room Quality
8.24
Decent bed and clean room, but some amenities were lacking like the hot tub.
Amenities
7.27
Lacked a microwave and had slow wifi, with additional paid parking creating inconvenience.
Value for Money
8.23
Paid for the room multiple times, which negatively affected perceived value.
Food and Beverage
7.78
Breakfast was good but dining experience and service were reportedly poor.
Overall Experience
8.75
Overall a good experience, with pleasant staff and great location despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:19

Property Description

Luxurious Accommodations
Experience comfort and style at Memphis Marriott East, where each room is elegantly furnished with hardwood furniture and blackout curtains for a restful stay.

Top-Notch Amenities
Enjoy the convenience of an indoor pool, fitness centre, and on-site dining at Coda, offering delectable Southern cuisine made from locally sourced, organic ingredients.

Convenient Location
Situated just a short drive from Central Memphis, our hotel provides easy access to popular attractions like Graceland and the University of Memphis. Take advantage of our free transport service and explore the area hassle-free.

Book your stay at Marriott Memphis East now for a memorable and relaxing experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Airport shuttle services are available every day from 5:00 - 23:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 12 per day.

  • Internet

    WiFi is available in all areas and costs USD 8.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 284 reviews
Cleanliness: 7.78
Service: 8.75
Location: 8.79
Room Quality: 8.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.75
J
Joshua family_with_children us
9
Weekend stay for my wife's birthday - Great Location, Great Staff, Great Stay
Pros:

Breakfast was great! A little on the pricey side if you're paying out of pocket but you receive a coupon for a free breakfast which after trying for free, I had no problem paying for on the second morning.

Cons:

Honestly, not much. My only complaint is that the A/C in our room had a bit of dust on the vent by the bed and didn't blow cold. It did blow cold over by the couch.

2026-01-19 via Nuitee
J
John couple us
9
2026-01-19 via Nuitee
M
Melinda family_with_children us
4
Pros:

The breakfast was good. The room was clean. The bed was decent.

Cons:

In the pictures there was a hottub and bath tubs. There was neither. The one thing I wanted to do was soak and I couldn't do that. I had a stand up shower with luke warm water the first night.

2026-01-03 via Nuitee
couple us
7
The stay was comfortable
Pros:

Expensive. We didnt eat there

Cons:

We paid for this room through booking.com. When I checked in I was told that I would have to pay for parking. I presented my debit card to pay for parking and found out later that I was not only charge for parking but also for the room itself again which I’ve already paid for. So we need to get this resolved ASAP

2025-12-08 via Nuitee
R
Rachel family_with_children us
4
NEVER AGAIN
Pros:

The breakfast host and cleaning staff were amazing. They went above and beyond to make sure every guest was accommodated.

Cons:

The front desk employees that checked us in were horrible. They had attitudes, and were not friendly whatsoever. They also charged me for rooms I had already paid for through booking.com

2025-11-14 via Nuitee
V
vic solo_traveller us
7
If your check in is not until 4pm what is the point of using your hotel? That’s not enough rest
Pros:

That’s enough

Cons:

I left my shirt and it was never entered in lost and found that was a $180 shirt

2025-11-04 via Nuitee
L
Latrecia couple us
5
2025-10-28 via Nuitee
N
Nadine partner
8
Pros:

Zak and Bonnie on Friday night were absolutely wonderful. Unfortunately there were a couple of unsatisfying things in my room. There was a light out on the restroom and I'm fairly positive there was mold on the ceiling on the restroom. The pool was also wonderful

2025-10-12 via Nuitee
J
Jessie
10
Pros:

Everything as advertised, staff was friendly and helpful

2025-10-11 via Nuitee
S
Sonya family
6
Pros:

TV is not a smart tv and can’t watch Netflix or others streaming apps.

2025-10-07 via Nuitee
M
Matt partner
10
Pros:

Quiet and secure. Friendly staff, clean room and property. The pool was a bit difficult to get to. But a great place to stay, I will definitely be staying here again!

2025-10-06 via Nuitee
K
Kimberly partner
8
Pros:

There was trash next to the nightstand when I went into the room. The ceiling is cracking and needs to be repaired. The staff was nice. The ac was amazing.

2025-10-06 via Nuitee
S
Sherri friends
10
Pros:

Everything was great! Especially the servers in the restaurant. Terrance was the best!

2025-10-05 via Nuitee
A
Anat couple il
8
2025-10-01 via Nuitee
D
Darran
10
Pros:

Great service

2025-09-30 via Nuitee
J
Jason family
8
Pros:

The dining experience was horrible. Service was horrible. Only 2 of the 3 of us ate since the kitchen couldn't make 3 meals at once

2025-09-22 via Nuitee
E
Elizabeth family_with_children us
8
Pros:

The swimming pool, the beds, the staff

Cons:

No microwave, slow wifi, paid parking.

2025-09-18 via Nuitee
D
Dewayne couple us
7
2025-09-14 via Nuitee
T
Torin couple us
10
2025-09-13 via Nuitee
D
demetria
8
Will stay again
Pros:

Very nice overall place to stay. Super clean and comfortable rooms. Gym is one of nicest hotels gyms I have seen.

2025-09-06 via Nuitee