Hyatt Regency Birmingham - The Wynfrey Hotel

Hotels
•
Hyatt Regency
8.4 (1500 reviews)
1000 Riverchase Galleria , Birmingham , US
+1 205-705-1234

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities on Thanksgiving

Categories

Cleanliness
7.54
There were issues with cleanliness, as one review mentioned bugs on the mattress.
Service
9.01
Multiple reviews praised the helpfulness and professionalism of the staff, particularly Quincy.
Location
9.05
The hotel is in a great location and conveniently connects to the Galleria Mall.
Room Quality
8.5
General sentiments in reviews indicated that rooms were comfortable, though there were mentions of bed quality issues.
Amenities
8.03
Amenities such as dog-friendly policies and convenient parking options were appreciated.
Value for Money
8.49
Guests felt that prices were reasonable for the area, although free parking was expected.
Food and Beverage
8.04
Food quality at the hotel was generally regarded as good, despite limited options on Thanksgiving.
Overall Experience
8.51
Overall, guests had enjoyable stays with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 07:20

Property Description

Luxury Hotel Connected to Riverchase Galleria Mall

Rooftop Pool and Gourmet Steakhouse
Indulge in luxury at our upscale hotel with an outdoor rooftop pool and Shula’s, a gourmet steakhouse offering exquisite dining experiences.

Modern Amenities and Convenient Services
Enjoy free Wi-Fi, marble bathrooms, and deluxe toiletries in our guest rooms. Stay active at the 24-hour fitness centre and make use of the concierge desk. Plus, take advantage of the free shuttle to Birmingham Airport.

Nearby Attractions
Explore the Cahaba Grand Conference Center, Verizon Wireless Music Center, and the Birmingham Botanical Gardens, all within a short drive from our hotel.

Book your stay at Hyatt Regency Birmingham The Wynfrey Hotel for a truly luxurious experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests must call in advance to schedule airport shuttle service. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Guest Reviews

8.4
Based on 1500 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.51
S
Samantha • couple • us
10
2026-10-29 • via Nuitee
J
Joseph • family_with_children • us
3
nice location. bad staff
Pros:

fine.

Cons:

clerk very unfriendly, "can i see your ID?" we had cancelled second night, and he would not hear it. charged for 3 rooms total with one night spent there.

staff very unfriendly at desk

2026-10-28 • via Nuitee
E
Ely • family_with_children • us
10
2026-10-28 • via Nuitee
D
DeAngelo • couple • us
10
2026-10-27 • via Nuitee
K
Kimble • extended_group • us
8
Appropriate space to host a large conference.
Pros:

Enjoyed being on the 3rd floor-room was clean/neat-appreciated the free water.

Cons:

During the conference, you could hear other people talking in adjoining rooms.

2026-10-22 • via Nuitee
J
Jenny • solo_traveller • us
9
2026-10-22 • via Nuitee
H
Holcombe • couple • us
1
2026-10-18 • via Nuitee
S
Sherry • couple • us
8
Great location and staff were very friendly and helpful.
Pros:

Location is great and I always like staying there. Great that it’s right at the Galleria for convenient shopping.

Cons:

Rooms could use some upgrades. There was no rack to hang towels and the floors in the bathroom show wear and tear.

2026-10-17 • via Nuitee
B
Brooke • family_with_children • us
1
Will never be back
Pros:

That it was clean

Cons:

My family and I were just passing through on our way to Florida and chose this hotel based on the reviews and the fact that it was advertised as pet-friendly. Unfortunately, our experience was extremely disappointing.

Upon check-in, we were hit with one unexpected charge after another. We were charged an outrageous $100 pet fee for our dog, and there is apparently a 35-pound weight limit that is not listed anywhere we could find. These are important details that should be clearly disclosed before guests book, not surprises sprung on them at check-in.

The room itself was outdated and run-down, looking like it hadn’t been updated since 2006. On top of paying for an overpriced room that desperately needs attention, parking was an additional cost, and breakfast was not included. While I understand those amenities are not always included at Hyatt properties, the overall cost was completely disproportionate to the experience we received.

The hotel is also attached to a mall, which made the environment noisy, with unnecessary foot traffic and people around even late at night. It did not feel like the comfortable, quiet stop we were expecting for our family during a long road trip.

The most disappointing part is that I am a Hyatt member, and my previous experiences with Hyatt have led me to expect clean, safe, and welcoming accommodations for families. This property fell well below those expectations.

Between the unexpected fees, undisclosed pet restrictions, outdated room, and overall environment, this stay was nowhere near the standard I associate with Hyatt. Guests deserve transparency about additional charges and restrictions before booking, and the quality of the accommodations should reflect what they are being charged. We left extremely disappointed, and this experience has seriously impacted my impression of this property.

2026-10-17 • via Nuitee
J
joseph • couple • us
10
Can't wait to return
Pros:

The breakfast was amazing

Cons:

We liked everything

2026-10-17 • via Nuitee
D
David • extended_group • us
10
2026-10-08 • via Nuitee
R
ROBERT • couple • us
9
2026-10-07 • via Nuitee
T
Tamara • couple • us
8
Great experience will definitely be coming back
Pros:

Being close to the mall and close to restaurants.

Cons:

N/a

2026-10-07 • via Nuitee
E
elizabeth • couple • us
10
2026-09-14 • via Nuitee
C
Carter • solo_traveller • us
10
Pros:

The staff especially the front desk and valet

2026-09-14 • via Nuitee
M
Marshell • couple • us
10
2026-09-13 • via Nuitee
A
Ashley • family_with_children • us
10
2026-09-11 • via Nuitee
M
Mageline • family_with_children • us
10
2026-09-11 • via Nuitee
R
Roger • couple • us
10
My stay was very nice.
Pros:

My room was super nice.

Cons:

I like everything.

2026-09-09 • via Nuitee
T
Tina Norrells • family_with_children • us
6
Disappointed
Pros:

It was okay

Cons:

I had a tough week and needed to get away and I came to the Hyatt. I requested a room with the pool view and I got a room that was facing the street lights. I called the front desk and she moved to another that was facing white pipes that was worse than the first room. My first night the room was extremely warm even when I drop the air conditioner on low and so had a bad hot flash. I told them the next day and they sent the maintenance guy who stated that the air filter had not been changed and he asked if I mind if he left the vent off and I said sure. He never came back and the unit made the loudest noise all night. The water pressure in the bathroom was very low. My daughter’s bed had sheets and a thin blanket. My bed had an actually comforter. We stayed for 3 nights I had was excited about the pool and when I finally got in the pool it was covered in bugs and I felt like it hadn’t been cleaned. I immediately got out and went to the room and was disappointed. I was just not pleased at the stay and for the amount of money we paid I felt like the hotel should have been much better.

2026-09-08 • via Nuitee