Illusion Xpress (Attraction Hotel Deluxe)

Hotels
•
Independent
7.6 (419 reviews)
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-9985590266

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Facilities

Free breakfast
Free beach club nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Continental breakfast
Concierge service
Elevator
Free breakfast
See all facilities

Review Highlights

Pros:
Great service from staff
Convenient location
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
6.86
Multiple reviews indicated issues with room cleanliness and facilities.
Service
8.83
Positive mentions of staff friendliness, especially Samuel, despite some negative experiences.
Location
8.87
Numerous reviews highlighted that the hotel's location is very convenient.
Room Quality
6.32
Concerns were raised about the condition of the rooms and some unpleasant smells.
Amenities
7.35
Amenities noted to be basic and some issues with cleanliness.
Value for Money
7.81
Good price ratio mentioned, but several complaints about overall quality.
Food and Beverage
6.86
Breakfast quality was criticized significantly across reviews.
Overall Experience
7.93
Customer sentiments are mixed, ranging from very positive service experiences to significant complaints regarding cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:47

Property Description

Experience the perfect getaway at Illusion Xpress (Attraction Hotel Deluxe), where contemporary comfort meets vibrant surroundings.

Unwind in Style
Dive into relaxation with our stunning outdoor pool, or enjoy the breathtaking views from our terrace. Each air-conditioned room features modern amenities like minibars and rainfall showerheads for a truly luxurious experience.

Convenience at Your Fingertips
Stay connected with complimentary wireless internet throughout the hotel. Our 24-hour front desk and concierge services ensure your every need is met, whether it's booking local activities or securing your luggage.

Savor Delicious Offerings
Start your day right with a complimentary continental breakfast served daily from 8:30 AM to noon. Don’t miss our snack bar/deli for delicious bites that will keep you energized during your adventures.

Discover the allure of Playa del Carmen; book your stay at Illusion Xpress today!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.6
Based on 419 reviews
Cleanliness: 6.86
Service: 8.83
Location: 8.87
Room Quality: 6.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 6.86
Overall Experience: 7.93
N
Natálie • couple • ca
6
For 1 or tonight totally fine if you are not demanding
Pros:

The location was good, staff was helpful, trying to speak English at leases little bit. Room was small but clean. For 1 night it was enough.

Cons:

The AC didn’t work, broken toilet (we couldn’t splash properly), no towels.

2026-03-11 • via Nuitee
A
Alejandra • family_with_children • mx
10
Pros:

Excelente lugar muy buena atención del personal ,muy bonitas las instalaciones, cómoda sus camas

2026-03-10 • via Nuitee
D
diego eduardo • family_with_children • mx
10
Ideal para la familia
Pros:

Lo amplio de la habitación, la cercanía a la playa, mercados, negocios de comida. Ideal para familia

2026-03-08 • via Nuitee
K
krahn • couple • ca
6
One very nice staff. Otherwise, very minimal service
Pros:

Good location , generally quiet

Cons:

No blankets , no ‘beach club’ as advertised , no windows in the room , tv did not work
There were many things that ‘the new administration’ wasn’t doing

2026-03-08 • via Nuitee
J
janio teixeira • family_with_children • br
10
Um hotel muito bom
Pros:

De tudo

Cons:

De nada

2026-03-06 • via Nuitee
J
Jose • couple • cl
1
El desayuno no es lo que parece, es una elección de 3 opciones servidas en un plato de plumavit envuelto en film y para
Pros:

Queda cerca de la 5ta avenida

Cons:

El desayuno no es lo que parece, es una elección de 3 opciones servidas en un plato de plumavit envuelto en film y para servir té o café también en vaso de plumavit, pasando a otro punto si llegas a manchar una toalla solo un poco te cobran 200 pesos mexicanos y a mí me tocó una sábana manchada

2026-03-06 • via Nuitee
G
Gil • couple • il
1
2026-03-06 • via Nuitee
D
Daniela • extended_group • ar
6
Prioriza la ubicación
Pros:

Ubicación

Cons:

Ruidoso, mala iluminación, desayuno pobre

2026-03-05 • via Nuitee
T
Tomas • extended_group • cl
3
Incomodo y mala calidad
Pros:

La ubicación es buena y los aires acondicionados funcionan. El personal de limpieza es muy amable .

Cons:

El desayuno es deplorable, tienes que elegir una opción entre tres malísimas, el desayuno te lo entregan en recepción con cero medidas higiénicas y se limita a medio sandwich o medio platano. Además lo sirven desde las 8:30 am y siempre llega tarde.
El hotel es un desastre, no tiene tarjetas de habitaciones que funcionen, la terraza tiene solo dos camastros y la piscina es un asco.
Las camas y almohadas son muy malas, duras y de baja calidad y las duchas se les sale toda el agua a la habitación.

2026-03-05 • via Nuitee
O
Oscar • couple • mx
9
2026-03-03 • via Nuitee
L
LAURA • couple • ca
8
Great value for a weekend in Playa del Carmen.
Pros:

Loved the proximity to the Cozumel ferry and restaurants and shopping.

2026-03-02 • via Nuitee
D
David • couple • ca
5
Convenient & okay. Basic Hotel. Gave it a better rating because it was clean & staff were plant
Pros:

Convenient

Cons:

Pool was dirty , room with no windows , had a problem exchanging towels , breakfast was non existence. Coffee was probably the worst if ever had with no sugar or milk supplied , the property has a for sale sign out front , so they are going on the cheap. * note * I cleaned the pool

2026-03-02 • via Nuitee
K
Karine • solo_traveller • fr
6
Il vaut mieux payer un peu plus cher !!!!!
Pros:

La proximité de tout !

Cons:

Piscine sale , douche défectueuse,pas de couverture juste un simple drap(ça caille),chambre bruyante à côté d une machine et sans fenêtre ,eau de la douche et évier bizarre, petit frigo qui refroidit à peine et pas allumé lors de mon arrivée, limite aimable quand j ai demandé une serviette supplémentaire pour la piscine (mais quand j ai vu l état) , et que l on me remette du savon dans le flacon ,à l accueil il serait bien de commencer à dire bonjour , bref pas professionnel et j ai déjà fait des établissements de mme categorie mais avec un service beaucoup plus sympathique avec le petit déjeuner préparer le lendemain quand je partais en excursion tôt le matin ,ce qui n a pas été le cas dans cet hôtel d ailleurs un petit déjeuner catastrophique (photo) bref je ne recommande vraiment pas ce lieu !!!! A bons entendeurs !

2026-02-28 • via Nuitee
J
Jose D • couple • cr
10
Un lugar que cumple con todo lo necesario según calidad precio.
Pros:

Todo está muy cerca, su ubicación es de los puntos más fuertes.

Cons:

La alberca le falta un poco de música o algo que ponga sabor.

2026-02-26 • via Nuitee
R
Rivera • family_with_children • mx
7
Expectativas fallidas
Pros:

La ubicación

Cons:

El colchón de una cama matrimonial rechinaba. Se sentían los resortes.☹️ y no tiene estacionamiento.

2026-02-26 • via Nuitee
G
Guadalupe • family_with_children • ar
7
2026-02-25 • via Nuitee
K
Katarzyna • family_with_children • pl
7
2026-02-25 • via Nuitee
Z
Zofia • family_with_children • se
6
Pros:

Mycket bra Lägget, nära till allt

Cons:

Mycket dåligt frukost, ingen kaffe innan 8.30

2026-02-23 • via Nuitee
C
Cesar • solo_traveller • mx
3
Pros:

Nothing

Cons:

Nothing to do with pictures cold water no towels

2026-02-23 • via Nuitee
B
Bobby • couple • ca
7
2026-02-14 • via Nuitee