AmericInn by Wyndham Reedsburg

The bed.

This was one of the worst hotel stays I've experienced. Reading the owner/manager's responses to negative reviews is frustrating because they do not reflect the experience we had at AmericInn by Wyndham Reedsburg. I would be very cautious about booking here, especially on weekends when rates are significantly increased due to events such as the Monroe County Fair in Tomah or overflow tourism from the Wisconsin Dells.

The most serious issue was that there was no hot water for morning showers. It appeared that hot water, if available at all, was effectively on a first-come, first-served basis. When we checked out before 7:00 a.m., we were told that "everyone showered at once" and that we could shower now. That explanation was not credible. I invited the front desk clerk to accompany me back to the room to verify the lack of hot water, but he declined, denied my request for a partial refund, told me the manager would call later that day, but no call ever came. My follow-up email requesting an adjustment was also ignored. The parking lot was still full when we left, making the explanation even more difficult to believe. A hotel room without hot water is simply unacceptable.

Check-in also got off to a terrible start because the lobby was so loud with children screaming that we could barely hear the front desk clerk. Staff made no apparent effort to restore order, and the breakfast area was left open after breakfast hours where it became a play area instead of a space for guests.

The room itself was poorly maintained and not thoroughly cleaned. We were given an accessible room, which we did not want due to the shower configuration (which became a moot issue). The shampoo, conditioner, and soap dispensers were to the back and so high that a disabled person would not be able to reach them.

There was no ice bucket or alarm clock. Furniture surfaces were dirty, the HVAC filter was caked with dust, paint was peeling in the bathroom, the area around the toilet was filthy, the room was left with an almost-empty roll of toilet paper and one spare, and the bathroom faucet handle needed repair.

I took photos that show numerous maintenance and cleanliness issues, including rust and grime around the lamp's electrical outlets and base, a chipped and peeling lampshade, peeling paint around the bathroom mirror, rust, grime buildup and debris around the toilet and plumbing fixtures, grime around the grab bars, a dusty light bulb, what appeared to be a missing smoke detector with exposed wiring, and an HVAC filter so clogged with dust that it clearly had not been serviced in quite some time. These are not cosmetic issues—they point to a lack of routine cleaning and maintenance.

The television setup was also unacceptable. A smaller portable TV had been placed in front of the original wall mount, leaving the larger mounting bracket sticking up behind it. It was distracting and awkward to watch. When I mentioned it, the response was simply, "Did it work?"

None of these are unreasonable expectations—they're basic housekeeping, maintenance, safety, and guest service standards. Based on this experience, I would not stay here again or recommend this property.

Management and Wyndham Customer Care declined to resolve these issues; the offer conveyed to Customer Care by AmericInn Reedsburg of a complimentary stay at the same hotel is not an acceptable resolution. A complimentary stay at any AmericInn is unacceptable. A resolution before we left was denied and also unacceptable.

La comodidad, la
Limpieza

Staff was very friendly

Easy to find, pet friendly

Great convenient location to gas stations, food options and downtown. Beds were very comfy. The king room was larger than most and very comfortable.

I like that it was pet friendly for my sons service animal and they had a clean pool and hot tub. The breakfast was decent as well.

Muy buena atención y muy bien los cuartos

Room was generally nice, with a good mattress and bedding; good shower. Waffle maker was a hit at breakfast. Liked coffee available 24/7.

Easy check in and check out process

safe area, included breakfast

Nice and clean rooms , amazing views to the iconic Culver’s !