Embassy Suites by Hilton Chicago O'Hare Rosemont

Hotels
Embassy Suites Hotels
8.3 (1134 reviews)
5500 North River Road , Rosemont , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Fantastic staff
Great location
Spacious rooms
Cons:
Plumbing issues
High parking charges
Breakfast temperature

Categories

Cleanliness
8.03
Rooms are clean but need updating.
Service
9
Fantastic staff and excellent service.
Location
8.54
Great location for shopping and close to the airport.
Room Quality
7.99
Spacious accommodations and comfortable beds.
Amenities
8.52
Good breakfast offerings, but could use improvements.
Value for Money
7.98
Good value but high extra charges for parking.
Food and Beverage
8.03
Good breakfast but not always hot.
Overall Experience
8.3
Overall a great stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:43

Property Description

Luxurious All-Suites Accommodation
Experience the comfort and convenience of Embassy Suites by Hilton Chicago O'Hare Rosemont, featuring spacious suites with separate living areas and premium amenities like flat-screen TVs and wet bars.

Dining Excellence at Basil's Kitchen
Indulge in Mediterranean delicacies at Basil's Kitchen for lunch and dinner, or unwind at Basil's Tavern with a variety of snacks and drinks while watching your favorite sports on TV.

Top-Notch Facilities and Services
Take advantage of the indoor heated pool, fitness center, and extensive meeting space. Business travelers will appreciate the 24-hour business center and services offered, while leisure guests can explore downtown Chicago easily via the nearby Rosemont Blue Line CTA station.

Book now and elevate your stay at Embassy Suites by Hilton Chicago O'Hare Rosemont.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and chareges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 10.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1134 reviews
Cleanliness: 8.03
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.3
S
SavvyTravelGirlll Family
2
STAY ELSEWHERE
Pros:

this place is terribly loud the way it is built with every room facing the interior corridor where they had the happy hour breakfast etc. also everyroom has a doors with lots of glass on them and the light that they never dim in the hallway shines straight through the rooms all night long cannot any sleep between the noise and the lights. And don't expect to use the pullout couch that they advertise as the extra area in a separate room to sleep it is like sleeping on metal coils

2026-03-14 via Tripadvisor
J
Josie couple us
9
2026-03-14 via Nuitee
I
Inspire636858 Business
10
Good times!
Pros:

This facility was close to the airport and included a shuttle to and from. It is convenient to the convention center and I enjoyed every minute of my stay. Jeff from HGV was excellent host and gave us recommendations to allowed us the experience good food!

2026-03-10 via Tripadvisor
O
O4436YPbrendas Business
10
Amazing service!!!!
Pros:

Jeff from HGB was amazing! He was very professional. The hotel provided outstanding service. The entire staff was very friendly and polite. I would definitely recommend this hotel to everyone.

2026-03-10 via Tripadvisor
9
987elliotj Business
10
Great experience
Pros:

The experience I had here was awesome. The front desk was warm and welcoming. The Guest Ambassador James was polite and was really attentive when talking to me. Overall, it was a 5 star experience.

2026-03-09 via Tripadvisor
L
lindabS3192JZ Business
10
Embassy Suites stay Rosemont
Pros:

Jeff and Steven from HGV were absolutely the best!!! They made my stay so awesome. I would recommend this hotel anytime!!

2026-03-06 via Tripadvisor
C
Chathuri solo_traveller se
8
2026-03-04 via Nuitee
M
mary couple us
10
Nice clean hotel
Pros:

The cleanliness of the room

Cons:

Nothing

2026-03-02 via Nuitee
P
Pamela couple us
10
The best time with family..
Pros:

The location it was clean the staff was friendly.

Cons:

N/a

2026-03-02 via Nuitee
T
Tim solo_traveller us
9
2026-03-01 via Nuitee
W
Whinter couple us
10
Pros:

Great location

Cons:

No convenient store

2026-03-01 via Nuitee
9
959celinen Business
10
Excellent experience
Pros:

Had an amazing experience at this property. It was awesome opportunity to meet one of the reps Jeff, he is amazing with so much experience and knowledge at what he does. He also gave me few insights about this property and other properties within Hilton. Jeff, you’re awesome thank you.

2026-02-27 via Tripadvisor
N
N3138FOjamiem Business
10
Our visit with Jeff in Chicago!
Pros:

Jeff showed us lots of great vacation options…. we are so excited about traveling more! Just wish Jeff could come with us!! Love the Hilton brand!!

2026-02-26 via Tripadvisor
A
A1407BTlilyw Business
10
Overall, fantastic experience!
Pros:

Jeff was absolutely lovely. Not only was he incredibly accommodating, he was super helpful in helping us plan a trip. He is the absolute best!

2026-02-26 via Tripadvisor
C
Constance couple us
10
Pros:

Breakfast was outstanding. Delicious made to order omelets.

Cons:

The attached restaurant mainly serves pizza.

2026-02-26 via Nuitee
S
sydneyd926 Family
10
Great Experience
Pros:

We came here because our flight got delayed. Whitney was very personable and helpful. She was able to give us amazing recommendations on what to do in the area and got us excited about future trips. Jeff was also great and very personable.

2026-02-25 via Tripadvisor
W
W1390HAericaf Business
10
A great first night
Pros:

Whitney was great!!! And so is the hotel.

2026-02-25 via Tripadvisor
F
flexconstructn Business
10
Perfect
Pros:

Jeff from HGV was excellent and professional and down to earth. Very detailed and classy. I love him he is perfect for this position.

2026-02-25 via Tripadvisor
T
thomas couple us
10
2026-02-25 via Nuitee
T
thomas couple us
10
2026-02-25 via Nuitee