Clarion Pointe

Hotels
5.7 (206 reviews)
5415 Equipment Drive , Charlotte , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Uncleanliness
Lack of amenities

Categories

Cleanliness
4.66
Multiple mentions of unclean rooms, bugs, and trash.
Service
8.63
Mixed feedback on customer service; some frustration noted.
Location
5.67
Poor feedback on the area and property conditions.
Room Quality
6.62
Issues with maintenance and amenities in rooms.
Amenities
4.65
No ice machines and no complimentary breakfast noted.
Value for Money
6.11
Overall dissatisfaction with charges and transparency.
Food and Beverage
3.66
Breakfast not offered and service understaffed.
Overall Experience
5.63
General dissatisfaction and several complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-06 13:58

Property Description

Discover the perfect blend of comfort and convenience at University Inn & Suites, just moments from Central Charlotte.

Unbeatable Location
Easily accessible off Interstate 85, our hotel places you only 5.3 miles from the heart of Charlotte, making it an ideal base for exploring the city’s vibrant attractions.

Comfortable Accommodations
Each room offers free WiFi, cable TV including HBO®, and essential amenities like an iron and coffee maker, ensuring you feel right at home during your stay.

Exceptional Service
With a 24-hour front desk and an on-site business center for your fax and copy needs, we pride ourselves on providing outstanding service and support to all our guests.

Experience the charm of University Inn & Suites – book your stay today!

Important information:

Please note that a room with a microwave and a refrigerator are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

5.7
Based on 206 reviews
Cleanliness: 4.66
Service: 8.63
Location: 5.67
Room Quality: 6.62
Amenities: 4.65
Value for Money: 6.11
Food and Beverage: 3.66
Overall Experience: 5.63
T
tina • solo_traveller • us
2
Pros:

Nothing

Cons:

Hair in bathtub walls cracked no ice machine staff. Not at front desk to get snacks.

2026-02-12 • via Nuitee
Q
Quentin • couple • us
2
Cons:

Bugs and dingy sheets room smelled like smoke

2026-02-09 • via Nuitee
W
William • couple • us
3
Never again.
Cons:

This place needs major maintenance upgrades. Three floors of rooms and not one ice machine in the whole establishment. I asked to buy a bottle of water. She told me to walk across the parking lot to the gas station. They have a large nice breakfast area. I was informed at check in that they do not offer breakfast. I guess that since there were only two rooms rented in the whole place that breakfast was out of the question. Television was an internet tv. Buffering was a problem.

2026-01-30 • via Nuitee
O
Osborn • family_with_children • us
10
About the hotel
Pros:

Everything was perfect

Cons:

I had nothing wrong

2026-01-28 • via Nuitee
B
Bronya • solo_traveller • il
10
Pros:

Good room

2026-01-25 • via Nuitee
I
ingram • family_with_children • us
7
Pros:

Na

Cons:

Na

2026-01-23 • via Nuitee
M
Melissa • couple • us
3
Pros:

Location

Cons:

The trash piled in the hallways and the smell of Marijuana even though it was smoke free room.

2026-01-22 • via Nuitee
J
Jadai • extended_group • us
5
Okay
Pros:

The property was decent

Cons:

I didn’t like there being a roach crawling on my bed.

2026-01-20 • via Nuitee
M
Mackenzie • solo_traveller • us
2
Cons:

No hot water in shower. Bugs in the room.

2026-01-20 • via Nuitee
A
Andre • solo_traveller • us
1
I never stayed at this property and this property still billed me for a stay that never happened
Pros:

I never checked into the property and was still charged for staying at the property

Cons:

I never checked in at this property and was still billed at this property

2026-01-20 • via Nuitee
S
Sarae • solo_traveller • us
1
Horrible will never come back.
Pros:

Nothing.

Cons:

There were roaches everywhere, no hot water in the shower and my room stunk of cigarettes the whole night. Horrible experience.

2026-01-20 • via Nuitee
T
Tayla • couple • au
1
2026-01-20 • via Nuitee
K
Kionah • couple • us
5
I mean it was okay
Pros:

It’s clean, the people are very friendly and understanding

Cons:

I mean sometimes depending on the room, the water doesn’t get hot and when I went into the bathroom it was pee on the toilet and she got mad at me because I told her I wanted it clean .

2026-01-20 • via Nuitee
M
Marion • solo_traveller • us
10
Comfortable and fairly priced
Pros:

Cleanliness

Cons:

Internet down

2026-01-20 • via Nuitee
W
weedia • family_with_children • us
5
It’s okay
Pros:

Clean rooms

Cons:

They don’t serve complimentary breakfast

2026-01-20 • via Nuitee
A
Agustin • solo_traveller • es
10
Excellent staying
Pros:

Good

Cons:

Everything good

2026-01-20 • via Nuitee
B
Bridgetta • solo_traveller • us
1
So not paid twice just paid all at once this will save misunderstanding and confusion
Pros:

Alright place

Cons:

Never stay but I paid online when I got there there was 100.00 deposit therefore I cancel the work trip and my job refund miles . Never received my refund from booking.com which it was 62.00

2026-01-20 • via Nuitee
A
Alexis • couple • us
4
Cons:

There was no hot water AT ALL so I had to take a cold shower before work UNACCEPTABLE also it was trash behind the bed and when I came back from cook out the door was cracked open very sketchy also THERE WAS NOT HOT RUNNING WATER

2026-01-20 • via Nuitee
C
Carla • couple • us
1
2026-01-19 • via Nuitee
E
Emisyn • couple • us
5
2026-01-19 • via Nuitee