Best Western Naperville Inn

Hotels
•
Best Western
8 (680 reviews)
1617 Naperville Wheaton Rd , Naperville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Breakfast could be better

Categories

Cleanliness
6.83
Issues with bathroom cleanliness reported; needs improvement.
Service
8.3
Staff were friendly, welcoming, and helpful throughout my stay.
Location
8.34
Great location with various restaurants and supermarkets nearby.
Room Quality
7.79
Overall room quality was good, though there were some minor complaints.
Amenities
8.82
Facilities such as new Smart TVs and decent breakfast options.
Value for Money
8.28
Excellent value for the price with quality services.
Food and Beverage
7.83
Breakfast options were decent, but could be improved.
Overall Experience
7.8
Generally positive experiences; minor areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Convenient Location
Located within 15 minutes of Wheaton College and the Chicago Premium Outlets, the Best Western Naperville Inn offers easy access to nearby attractions.

Modern Amenities
Guests can enjoy a 24-hour gym, free wired internet, and complimentary WiFi in all rooms. Each room is equipped with a microwave, coffee-making facilities, and a refrigerator, ensuring a comfortable stay.

Deluxe Accommodations
The spacious rooms feature a 37-inch flat-screen cable TV with HBO channels, perfect for relaxing after a day of exploring. Start your day with hot breakfast sandwiches and take advantage of the on-site business center and free newspaper.

Experience convenience and comfort at the Best Western Naperville Inn. Book your stay now for a memorable visit.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with dogs, please note that an extra charge of 20 USD per dog, per night applies.

Please note that cats are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 48
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 680 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
C
Chris • solo_traveller • us
7
2026-03-23 • via Nuitee
L
Loury • couple • us
5
2026-03-22 • via Nuitee
E
Emma • couple • us
6
2026-03-22 • via Nuitee
A
Ashley • family_with_children • us
10
2026-03-16 • via Nuitee
T
Timmith • couple • us
1
Love going here but had a terrible stay.
Pros:

Terrible service.

Cons:

Didn’t get room I reserved and put in filthy smoking room with my child. Felt highly disgusted and not accommodated by staff

2026-03-16 • via Nuitee
7
728malachib • Solo travel • Naperville, DuPage County, Illinois
2
Uninviting
Pros:

Here’s a more professional and firm version of your message:

⸻

I would like to formally address two concerning interactions I have had with an employee named Joy.

During my first experience, I had previously communicated with the manager regarding a suitcase I had left at the hotel. When I returned to retrieve my belongings, Joy informed me that I would not be able to collect my property until the following morning. When I respectfully asked for clarification, she responded, “because you have to,” without providing a clear explanation. I ultimately had to contact the manager directly in order to retrieve my belongings.

Unfortunately, I experienced another issue during a separate stay. After accidentally locking myself out of my room, I went to the lobby for assistance but found no one at the front desk for approximately 10 minutes. I then located Joy in the dining area, where she was eating and engaging in personal activity with her boyfriend in view of guests. I politely explained that I had locked myself out and requested a new room key. She responded that she would assist me in five minutes. I waited approximately 15 minutes while she continued her personal time before finally receiving assistance.

I have consistently received excellent customer service from other staff members, which makes these experiences stand out even more. I believe this employee would benefit from additional training in professionalism, guest relations, and responsiveness. I share this feedback in hopes that it will help improve the overall guest experience moving forward.

Thank you for your attention to this matter.

2026-03-02 • via Tripadvisor
R
Rosa • extended_group • us
10
2026-03-01 • via Nuitee
M
Manish • extended_group • in
8
Pros:

breakfast
cleanliness
and overall amenities were really good. My experience was good here

Cons:

NA

2026-02-25 • via Nuitee
J
John • solo_traveller • us
9
Pros:

Location and value.

Cons:

Feedback has been sent directly to the facility manager.

2026-02-14 • via Nuitee
C
Claudia Nathalie • extended_group • fr
10
Excellent bon personel allez sans hésitation
Pros:

Tout excellent personnel très professionnel et disponible je retournerai et je le recommande à tout le monde que bon souvenir

Cons:

Rien tout est super continue ne change rien

2026-01-30 • via Nuitee
S
Stephen • couple • us
4
Pros:

The location

Cons:

The price was very high for the room I received, the staff at the desk were hard to understand

2026-01-20 • via Nuitee
J
Jeremy • extended_group • us
9
Pros:

Friendly front desk folks. Good location in Naperville. Easy access to highway and restaurants.

Cons:

When I tried to extend my room -- it proved to be more difficult than it should have been. Eventually hotel figured it out.

2026-01-20 • via Nuitee
F
Fifi • couple • fr
8
2026-01-20 • via Nuitee
L
Leonardo • family_with_children • br
7
Pros:

Café da manhã era bom, apesar do salão ser pequeno para a quantidade de quartos. Achei o quarto bastante espaçoso. Boa disponibilidade de vagas para os carros.

Cons:

Na hora do checkout, o processo não foi simples. A recepcionista não estava conseguindo localizar o cartão de crédito que tinha feito o depósito caução e demorou um pouco para resolverem essa questão no balcão. Tirando isso, a qualidade do quarto corresponde a proposta de valor do hotel.

2026-01-20 • via Nuitee
Z
zong • solo_traveller • us
10
2026-01-20 • via Nuitee
S
Shiva • family_with_children • us
7
2026-01-19 • via Nuitee
E
Essenze • couple • us
10
Pros:

Jetted tub
Comfy bed
Hot water

Cons:

Only YouTube worked on the tv, couldn’t watch anything else.

2026-01-19 • via Nuitee
R
Randy • couple • us
6
2026-01-19 • via Nuitee
G
gary • couple • us
9
great vaca
Pros:

staff very excelent... breakfast great

Cons:

all was good

2026-01-19 • via Nuitee
H
Helen • family_with_children • us
10
2026-01-19 • via Nuitee