SureStay by Best Western Lewisville Dallas

Hotels
•
SureStay Hotel by Best Western
6.8 (380 reviews)
755 E Vista Ridge Mall Dr Ste B , Lewisville , US
+1 972-315-6565

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast
Old facilities

Categories

Cleanliness
3.91
Numerous reviews indicated a lack of cleanliness, with dirty rooms and facilities mentioned.
Service
8.38
Staff are generally described as friendly and accommodating.
Location
9.42
Positive mentions of the hotel being in a great location with good access to amenities.
Room Quality
6.37
Mixed feelings about the room quality; some issues noted but decent overall.
Amenities
5.9
Amenities were mentioned but not positively; improvements needed.
Value for Money
7.86
Price was mentioned positively by some, indicating fair value given the location.
Food and Beverage
4.91
Many complaints regarding breakfast availability and quality.
Overall Experience
7.68
Overall experiences were mixed, highlighting both positive aspects and significant frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:37

Property Description

Convenient Location
Country Inn & Suites by Radisson, Lewisville, TX offers a prime location near major attractions like Preston Center and Dallas World Trade Center, making it an ideal choice for travelers seeking convenience.

Comfortable Amenities
Guests can enjoy air-conditioned rooms with free WiFi, a 24-hour front desk, and in-room essentials like a coffee machine, flat-screen TV, and a hairdryer, ensuring a comfortable stay.

Business and Leisure Facilities
Whether guests need to work or unwind, the hotel provides a business center for productivity and a snack bar for relaxation, catering to all types of travelers.

Ready to experience convenience and comfort at Country Inn & Suites by Radisson, Lewisville, TX? Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that an additional nightly deposit applies for pets. The deposit is based on pet weight, and a maximum of 2 pets per room will be permitted. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

6.8
Based on 380 reviews
Cleanliness: 3.91
Service: 8.38
Location: 9.42
Room Quality: 6.37
Amenities: 5.9
Value for Money: 7.86
Food and Beverage: 4.91
Overall Experience: 7.68
J
JUSTIN • couple • us
1
Pros:

Nothing

Cons:

The pictures do not accurately depicted the horrible condition of the property its very dirty and rundown with a horrible smell throughout the property elevator is sketchy to say the least carpets are filthy windows filthy shower fixtures filthy everything filthy

2026-10-26 • via Nuitee
S
Samantha • family_with_children • us
1
Cons:

The hotel was not like the pictures. It smelled really bad throughout the halls and room. The bed was shifted off the frame when we arrived. The paint and tiles were chipped and cracked. The bathroom looked like it hadn’t been cleaned. If it wasn’t so late when we arrived I would have found another hotel or just driven home.

2026-10-26 • via Nuitee
D
Daniel • couple • us
6
2026-10-14 • via Nuitee
F
Francine • solo_traveller • us
8
Great stay!
Pros:

Friendly staff

Cons:

More breakfast items needed. Such as fruit and pastries.

2026-10-13 • via Nuitee
A
Aurora Davidia • couple • us
6
Cons:

La habitación olía a weed todo el tiempo, las colchas estaban manchadas y la alfombra también.

2026-10-10 • via Nuitee
E
Estrada • couple • us
3
Seems like the place needs to good team to keep the place clean. Felt unsafe with some of the people that were staying t
Pros:

Nothing.

Cons:

People on the elevator with their pants down was in very proper.
Loud noises at night.
Stained towels.
Pour breakfast.
Stain floors.

2026-09-13 • via Nuitee
A
Andres • family_with_children • us
10
2026-07-25 • via Nuitee
J
Janet • couple • us
10
2026-07-25 • via Nuitee
M
Melissa • solo_traveller • us
10
Pros:

The young man at the front desk helped me out a lot with my deposit. I do appreciate him!

Cons:

N/A

2026-07-19 • via Nuitee
S
Stephanie • extended_group • us
1
The worst experience in my 56 years of travel!
Pros:

Absolutely nothing! It is NOTHING like the photo! This “hotel” is uninhabitable! My room reeked of cigarettes and molded carpet. There was mold in the bathroom, stains on the carpet and one chair. It was awful! I will report it to the Health Department!

Cons:

This hotel is uninhabitable! I was there 30 minutes and left. The light had a short and flickered as we entered, cigarette smoke and old molded carpet permeated the room. The screen on the window was ripped in half and mold was all around the bathroom! Surely the pure existence of this establishment is a Health violation!

2026-07-14 • via Nuitee
M
Moss • family_with_children • us
5
Terrible and will not stay there again.
Pros:

Convenient to where we were visiting

Cons:

Not very clean, side door broken so anyone could get into the building, had to ask for towels, no coffee or cups in room, mold in shower and around sink, very bad odor on floor with carpet stained and disgusting. Not the best experience. The dining area was disgusting, juice spilled all over tables and floor, food spilled on no floor, and juice machine broken. Very disappointed in condition of hotel. Will not stay there again. Lots of foot traffic in and out of hotel of non guests. Did not feel very safe there.

2026-07-13 • via Nuitee
J
Janet • couple • us
10
2026-07-13 • via Nuitee
J
Julin • couple • us
10
2026-07-08 • via Nuitee
J
John • couple • us
10
2026-06-29 • via Nuitee
A
awesomenessido • NONE • Lewisville, Texas
10
Blown away
Pros:

First off when I walked in the door front desk checked me in & I was up in my room in less then 4 min. The room was 3 to 4 stars, breakfast was an easy 4 stars. Very clean & well kept. My new favorite hotel. Thank you Jack who worked the front desk

2026-06-27 • via Tripadvisor
A
Ani • solo_traveller • us
8
2026-06-23 • via Nuitee
F
felix javier • family_with_children • us
1
Pros:

Good location

Cons:

The room smelled very bad, the bathroom was dirty, and I found several cockroaches.

2026-06-15 • via Nuitee
R
Ram • couple • us
7
Cons:

I just don’t like the smell!

2026-06-05 • via Nuitee
M
mary • solo_traveller • us
5
2026-06-03 • via Nuitee
B
bev • couple • ca
10
Lovely friendly staff. Comfy beds and spacious rooms
Pros:

Modern and clean

Cons:

No butter or yogurt for breakfast

2026-06-03 • via Nuitee