The Marina Inn on San Francisco Bay

So, my nephew had a last minute medical emergency that he needed to be at Stanford for at 8am and we live in the valley almost 2hrs away. We decided it would be smarter to have him stay at a hotel closer to Stanford the night before because of traffic. By the time the emergency room told he he needed to go it was 9pm at night so through Expedia my nephews son booked and PAID for the room online and got there around 11:30pm.
The hotel would not let them stay because in the rush my nephew s son forgot his wallet and didn't have a card for the deposit. They offered cash for the deposit explaining the situation and how long they just drove, and NO they would not except that at all. So my Nephew who is sick and his son had to drive all the way back and get his wallet and then drive back. By the time they got back to the hotel it's after 2am and they needed to be at Stanford at 8am for the medical emergency. They could have called a Manger and under the circumstances made an exception, I mean the room was going to be used less than 6 hrs and it was already PAID for! Just very bad business! I will never stay there and I am letting people who I know in the area not to because it was just wrong to put someone who was very sick through something like that! They explained the situation to them and still no. SMH

Our room on the 1st floor. The free breakfast.

Loved the location to the freeway so I could get to my meeting quickly. Really wanted to enjoy the sights on the marina.

I've stayed here well over two dozen times over the last 20 years. This last stay was probably the worst one I've had, which is sad to say right? The obvious pros are that the location is great, the Bay is right there, and Horatio's, El Torito, the park, and Monarch Bay Golf Club is 100 yards away. The front desk and housekeeping folks are generally quite nice and accomodating.

This last stay was just not up to par. I had a great room on the ground floor with a patio view of the vacant marina behind - I miss the rustling of the boats, but that's done and gone as an experience. The room was pretty basic, I appreciated the daily bottles of water for sure. The downsides were that the first night, the people next door were loud AF until 1am or so. Then the people right above were also loud, and stomping around until about 3 am or so.

The next day was where things got kinda bad. The fan in the shower sounded like a diesel engine at a data center. The breakfast buffet is a huge meh, it in no way resembles the previous pre pandemic and during the pandemic layout. It's like beyond basic these days. Hard boiled eggs, no hot food at all minus make yer own pancakes. Fruit cups not actual fresh fruit like they used to have. No eggs, no nothing. They had a decent selection of yogurt and cottage cheese. The coffee has never been anything but industrial so that's par for the course.

And after a long day, went to refresh in the hot tub and maybe the pool, and well, it was broken/cold/not hot. No towels either. No sign, no nothing. So I went to take a hot bath, but not so fast! The lever to stopper the tub didn't work at all. I had to take a towel, and weight it down with a couple of cans in the ice bucket to get any water to fill. Talked to the front desk people but they were completely uninterested in listening or offering some sort of discount regarding the room (the hot tub and pool being broken just happens, so whatever) condition.

I just don't think this place has ever been the same since the pandemic or the closure of the marina, and the caliber of the guest seems to have gone down (corridors smelling of weed just like Hilton Garden Inn nearby). It used to be such a nice homey place, but it's about the same as it was in 2010 and other hotels in the area have stepped up their amenity game (seriously, no on site grab and go alocohol? Talk about a missed revenue opportunity) since and you just feel the lack of effort all through the place. I'll have to think about staying here again next month when I come back out.

The view.

This is a dated property. They are making repairs but beware of the parking fees in this mostly empty parking lot. Since COVID, they have started charging for parking, but have not communicated the change to all booking partners that book on their behalf. Chose this location for the FREE parking advertised in the travel booking service used for years, and arrived to a manager who was unwilling to honor what was advertised on the service from whom they were willing to take my reservation. Had another trip two weeks later and chose to reserve with another hotel based upon this negative policy.

Cerca del aeropuerto.

Large room, very quiet. Breakfast available from 5am.