Howard Johnson by Wyndham Amherst Hadley

Hotels
Howard Johnson
6.5 (490 reviews)
401 Russell Street , Amherst , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
See all facilities

Review Highlights

Pros:
Good breakfast selection
Comfortable beds
Friendly staff
Great location
Cons:
Limited parking
Expensive breakfast
No spa services
Mixed cleanliness feedback
Varied service quality

Categories

Cleanliness
6.1
Mixed reviews on cleanliness, with some mentioning cleanliness as a positive aspect while others reported maintenance issues.
Service
6.6
Service received mixed feedback, with some guests appreciating the friendliness of the staff while others had negative experiences with staff attitudes.
Location
7.7
Overall positive feedback on the convenient location near key landmarks and public transport, with some concerns about the surroundings.
Room Quality
7
Guests generally found the rooms comfortable, but there were some complaints about outdated decor and maintenance issues.
Amenities
6.2
Mixed feedback on amenities, with some guests praising the gym and pool while others were disappointed with the lack of spa services.
Value for Money
6
Varied opinions on value for money, with some guests feeling the price was high for the services offered.
Food and Beverage
7.2
Positive feedback on breakfast and restaurant services, with some guests suggesting more variety.
Overall Experience
6.8
Mixed reviews on the overall experience, with some guests having positive experiences and others reporting dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-18 14:12

Property Description

Convenient Location
Located just 2.5 km from Amherst College and 39 km from Eastern States Exposition Center, our hotel provides easy access to popular attractions.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, TV, and a hairdryer. Guests can also benefit from a 24-hour front desk and an ATM for added convenience.

On-Site Facilities
Take advantage of our business centre, vending machines offering snacks and drinks, and a shared lounge during your stay at Howard Johnson by Wyndham Amherst Hadley.

Book now to experience comfort and convenience at our 3-star hotel in Amherst!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 1 year old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 490 reviews
Cleanliness: 6.1
Service: 6.6
Location: 7.7
Room Quality: 7
Amenities: 6.2
Value for Money: 6
Food and Beverage: 7.2
Overall Experience: 6.8
N
Neeraj family with young children in
6
Pleasant
2025-07-30 via Nuitee
M
Malar review category business travellers au
8
We had a restful stay.
Pros:

The room was spacious. Bathroom had all amenities.

Cons:

A hand held shower would have been helpful. The carpet appeared dull.

2025-07-28 via Nuitee
A
Anonymous family with young children us
1
Never stayed. Never should have been able to book here!!
Pros:

The property is closed! I could not stay there.

Cons:

That it wasn’t open

2025-07-02 via Nuitee
A
Anonymous young couple us
1
I will never stay there again and I don't recommend it to anyone
Pros:

I liked leaving the next day

Cons:

I left a review on google of the experience and I will leave it there for anyone to review

2025-06-22 via Nuitee
A
Anonymous young couple us
8
Very good
2025-06-19 via Nuitee
N
Nishi group us
9
Superb
2025-06-16 via Nuitee
S
Sundararajan family with young children in
7
Good
2025-06-16 via Nuitee
J
Janice young couple us
10
Great value with a very nice breakfast dining area.
Pros:

Comfortable room, very nice dining area for breakfast, very clean, friendly staff.

Cons:

We could see like a homeless person or camp from our room. It was in the woods behind the pool. That was unnerving.

2025-06-12 via Nuitee
A
Anonymous solo traveller us
8
Very good
2025-06-10 via Nuitee
E
Elizabeth family with young children us
7
For what we needed, a clean, comfortable place to sleep at night on a budget, this was perfect.
Pros:

This is an old hotel that has not been updated in quite some time but it was very clean, the staff were friendly and helpful, and the price was much better than any other hotels in the area. We only spent our time in the room to sleep, and the beds were very comfortable. It was nice and quiet.

Cons:

The bathroom had peeling wallpaper and old vinyl floors. The breakfast was just OK.

2025-06-05 via Nuitee
K
Kathryn young couple us
3
I learned the property is being sold on June 20 and new owner will turn building into apts
Pros:

Nothing.. run down, drab, stains on carpeting, bathroom sink and bathtub both had porcelain peeling

Cons:

Toaster at breakfast didn’t toast
Lights in room wouldn’t turn off completely at night
Room was not made up after one night; though asked in morning for fresh towels, they did not deliver them; nobody really gave a damn about the place.

2025-06-05 via Nuitee
L
Loretta young couple us
3
Poor
2025-06-02 via Nuitee
P
Petersen solo traveller us
8
Very good
2025-06-01 via Nuitee
A
Anonymous review category business travellers us
7
Hotel met my expectations, Cable TV package limited.
2025-06-01 via Nuitee
K
Keith young couple us
1
I’ll do this on Yelp after we get the refund
Pros:

Checkout is advertised at noon. Cleaning staff knocked at our door three times before then, beginning at 10:40. We arrived late the night before and needed our sleep and then time to prepare for the memorial service we were in town for. When I called the hotel after we were rushed out and after the memorial service to mention this, the desk clerk said, “whatever. Not our problem. Call booking.com”

Cons:

See above and figure it out, now provide a refund

2025-06-01 via Nuitee
M
Michael family with young children us
7
Good value. I would definitely stay there again on my next trip to Northampton!
Pros:

Good value. Though an older hotel, the bed and all the bedding were new and very comfortable. The carpet was pretty new & updated as well. The room was clean, nicely painted. The breakfast offerings were good. Above and beyond what I expected especially the good selection of fresh fruit and the eggs! Another nice touch was the day's newspaper available!

Cons:

The room had a slightly musty odor when we walked in but after a couple of hours dissipated. The sliding glass doors in the room to the parking lot felt a little less safe than a solid wall but we got over that feeling in the morn and it ended up being a convenient way to take the luggage out to the car.

2025-05-31 via Nuitee
R
Romero family with young children us
6
Pleasant
Pros:

Good breakfast selection

Cons:

The room was had good accomodations but facility is a bit run-down.

2025-05-31 via Nuitee
J
Jenny family with young children us
1
An Uncomfortable Stay
Pros:

The location was good.

Cons:

Unable to stay in the room due to the room smelling like feet. Red stains on carpet. Spiders in the bathroom. Was assured a refund for the second night since we could not switch rooms, but I still have yet to see the refund. I would not recommend this property especially for how much I paid.

2025-05-30 via Nuitee
J
Judith family with young children us
1
Terrible. Avoid this place.
Pros:

Nothing.

Cons:

Seriously. I cannot begin to talk about how disappointed I am with this property. The room we got was smelly , just grossly disgusting. The guy at the front desk clearly should not be in a customer facing role. He had customer service skills. We complained to him and he really couldn’t care less. Either he has heard too many complaints and couldn’t be bothered or is just not interested in the work he is doing.
I am really disgusted. Booking.com needs to delist this property from their listings.

2025-05-25 via Nuitee
J
Jane group us
2
Ok
Pros:

Location

Cons:

Black mold in the bathroom

2025-05-21 via Nuitee