Emperador

Hotels
8.7 (9499 reviews)
Gran Vía, 53 , Madrid , es

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Size
Limited Breakfast Options

Categories

Cleanliness
8.78
Consistently mentioned as very clean; many reviews highlight cleanliness positively.
Service
9.25
Multiple reviews praised the service as excellent and staff being friendly.
Location
9.29
Location frequently cited as a highlight; close to major attractions.
Room Quality
8.24
Some complaints about small rooms and old facilities; impacts average sentiment.
Amenities
8.77
Amenities were generally praised, but some concerns about limited breakfast options.
Value for Money
8.73
Good value perceived, though some felt it was a bit expensive; overall satisfactory.
Food and Beverage
7.78
Diverse sentiments about breakfast offerings and limited fruit; slightly lower score.
Overall Experience
8.75
Overall experiences were positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.

Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.

Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.

Book your stay at Emperador now for a truly unforgettable experience.

Important information:

Please note that check-in is possible from 14:00.

The rooftop pool is open from 1 May to 30 September.

Please note that parking spaces are limited and cannot be reserved in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 17 years old stay for € 48 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 9499 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
M
milica couple rs
10
Nice centrally located hotel
Pros:

Nice centrally located hotel. Great location, nice breakfast. Super clean

2026-02-14 via Nuitee
S
Sergio couple es
9
2026-02-14 via Nuitee
F
Frank solo_traveller cl
9
2026-02-14 via Nuitee
C
Carolina solo_traveller cl
8
2026-02-14 via Nuitee
R
rosa maria couple es
9
Excelente
Pros:

La ubicación,el personal,ok,ok

Cons:

Me gustó todo

2026-02-13 via Nuitee
S
Szilvia family_with_children hu
10
Minden igényt kielégítő
Pros:

Rugalmasak, tiszta, a reggeli
Nagyon választékos, közel mindenhez

2026-02-13 via Nuitee
T
Tony couple gb
10
Excellent would recommend
Pros:

Location was excellent. Staff lovely hotel was very confortable

Cons:

Nothing

2026-02-12 via Nuitee
A
Aroca Roca couple es
10
2026-02-12 via Nuitee
F
Federico extended_group ar
8
Pros:

El hotel oartes públicas. El desayuno.

Cons:

He ido a este hotel varias veces y este año nos tocó un cierto demasiado pequeño.

2026-02-12 via Nuitee
N
NUNO couple pt
10
2026-02-12 via Nuitee
J
José couple es
9
En el centro de la Gran Vía
Pros:

La ubicación es excelente, especialmente si quieres asistir a alguno de los muchos espectáculos teatrales o musicales que se ofrecen en la Gran Vía. Es un hotel de estilo antiguo, pero con todas las comodidades y la atención personal que uno espera.

2026-02-12 via Nuitee
M
Marcos couple pa
9
excelente
Pros:

Baño sin tina excelente limpio y moderno

2026-02-12 via Nuitee
H
HANDAN couple tr
7
Location was good
Pros:

Location

Cons:

No slippers
No coffee machine
İn the room

2026-02-12 via Nuitee
P
Paula family_with_children es
7
2026-02-12 via Nuitee
M
Maria solo_traveller us
10
2026-02-11 via Nuitee
H
Hayati couple il
9
Çok güzel bir deneyimdi
Pros:

Heryere çok yakın yürüme mesafesinde. Rahat ve konforlu.

2026-02-11 via Nuitee
M
Mazzei family_with_children cl
10
2026-02-11 via Nuitee
D
Dave extended_group gb
10
Fab stay in the centre of Madrid
Pros:

Superb location in the heart of Madrid centre🇪🇸💖🐝

Cons:

Scrambled egg at breakfast 🍳 was made from powdered egg😏

2026-02-11 via Nuitee
J
Jose Antonio couple es
10
2026-02-11 via Nuitee
A
ANDRES couple es
10
Pros:

The decorations

Cons:

Nothing

2026-02-11 via Nuitee