Emperador

Hotels
8.7 (10747 reviews)
Gran Vía, 53 , Madrid , ES
+34 915 47 28 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Size
Limited Breakfast Options

Categories

Cleanliness
8.78
Consistently mentioned as very clean; many reviews highlight cleanliness positively.
Service
9.25
Multiple reviews praised the service as excellent and staff being friendly.
Location
9.29
Location frequently cited as a highlight; close to major attractions.
Room Quality
8.24
Some complaints about small rooms and old facilities; impacts average sentiment.
Amenities
8.77
Amenities were generally praised, but some concerns about limited breakfast options.
Value for Money
8.73
Good value perceived, though some felt it was a bit expensive; overall satisfactory.
Food and Beverage
7.78
Diverse sentiments about breakfast offerings and limited fruit; slightly lower score.
Overall Experience
8.75
Overall experiences were positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.

Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.

Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.

Book your stay at Emperador now for a truly unforgettable experience.

Important information:

Please note that check-in is possible from 14:00.

The rooftop pool is open from 1 May to 30 September.

Please note that parking spaces are limited and cannot be reserved in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 10747 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
K
Koen • couple • nl
8
Fijn verblijf op een toplocatie met een geweldig zwembad.
Pros:

Zwembad is echt heerlijk met veel ligbedden. Fijn bed. Heel fijn personeel met goede service.

Cons:

Kamers zijn wat oudbollig en de douche zat in een bad. Verder was de kamer ook niet helemaal schoon.

2026-09-19 • via Nuitee
M
Mark • extended_group • nl
9
Pros:

super hotel

2026-09-19 • via Nuitee
D
DUBRAVKA • family_with_children • hr
9
2026-09-19 • via Nuitee
A
Agustin Ariel • solo_traveller • mx
10
Pros:

La comodidad de las camas, la ubicación del hotel, la atención del persona, la terraza y la alberca que tienen

Cons:

Nada, todo estuvo perfecto

2026-09-18 • via Nuitee
S
Stella Maris • solo_traveller • ar
10
Pros:

ubicación ideal para recorrer Madrid a pie y en metro. Personal eficiente y predispuesto. Habitación muy cómoda

Cons:

no es específico de este hotel, pero las tarifas de los hoteles de Madrid han subido post pandemia irrazonablemente

2026-09-18 • via Nuitee
A
Arulthasan • couple • ch
6
2026-09-18 • via Nuitee
S
STEPHEN • couple • gb
8
Great location with excellent roof top pool and bar. Great location. Would stay there again
Pros:

Excellent roof top pool and bar

Cons:

Room slightly dated

2026-09-18 • via Nuitee
M
Marcelo Osvaldo Zabalegui • solo_traveller • ar
10
Pros:

Nos gustó mucho la terraza para cenar o tomar una cerveza o trago, la ubicación , la habitación .

Cons:

.

2026-09-18 • via Nuitee
C
Charles • solo_traveller • gb
8
2026-09-18 • via Nuitee
R
Raphael • solo_traveller • br
9
Pros:

Perfect location, awesome rooftop

2026-09-17 • via Nuitee
F
Fiona • couple • ie
9
Perfect location for a trip to Madrid. Central to all visitor attractions and transport options, loved it.
Pros:

Great location.

2026-09-17 • via Nuitee
A
agustin • solo_traveller • es
3
Pros:

El hotel esta bien calidad precio. Me hicieron upgrade.

Cons:

Desde que he estado en este hotel no dejo de recibir intentos de estafa por teléfono y WhatsApp referentes a la reserva y al hotel. Esta claro que tienen una brecha de seguridad y han incumplido la protección de datos. Solo por eso recomiendo evitarlo a toda costa.

2026-09-17 • via Nuitee
B
Botond • solo_traveller • hu
9
Jól felszerelt, megfelelő szállás, ajánlom.
Pros:

Nagy tetőri medence, jól feszerelt szoba, jó elhelyezkedés. Közelben éttermek, gyorséttermek, boltok.

Cons:

A szállást nem tudtam előre fizetni, utólag kellett.

2026-09-17 • via Nuitee
M
Manuela • solo_traveller • gt
10
2026-09-16 • via Nuitee
K
Kathia • couple • cr
10
2026-09-16 • via Nuitee
M
maria cecilia • couple • ar
8
Hotel lindo, pero para mi entender caro
Pros:

El hotel es limpio prolijo, la terraza divina

Cons:

El precio, no vale lo q es. Tampoco el ritmo un dia 9am la mujer de limpieza entro mientras aun estaba en el baño yo. Entiendo q debe haber muchas habitaciones pero 9am no da!

2026-09-16 • via Nuitee
P
Philippe • couple • be
6
Hôtel décevant
Pros:

L’emplacement, le bar au roof floor

Cons:

Équipement vieillot, personnel d’accueil désagréable

2026-09-16 • via Nuitee
N
Norma Beatrtiz • couple • ar
10
2026-09-15 • via Nuitee
J
jawad • solo_traveller • pk
7
Pros:

Location

Cons:

Water in Bath shower was too slow.

2026-09-14 • via Nuitee
P
Paola • couple • cl
10
Espectacular
Pros:

Todo perfecto!!
Siempre vamos a ese hotel.
Lo mejor el aérea de la piscina.
La gente muy amable.

2026-09-14 • via Nuitee