Emperador

Hotels
8.7 (10747 reviews)
Gran Vía, 53 , Madrid , es
+34 915 47 28 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Size
Limited Breakfast Options

Categories

Cleanliness
8.78
Consistently mentioned as very clean; many reviews highlight cleanliness positively.
Service
9.25
Multiple reviews praised the service as excellent and staff being friendly.
Location
9.29
Location frequently cited as a highlight; close to major attractions.
Room Quality
8.24
Some complaints about small rooms and old facilities; impacts average sentiment.
Amenities
8.77
Amenities were generally praised, but some concerns about limited breakfast options.
Value for Money
8.73
Good value perceived, though some felt it was a bit expensive; overall satisfactory.
Food and Beverage
7.78
Diverse sentiments about breakfast offerings and limited fruit; slightly lower score.
Overall Experience
8.75
Overall experiences were positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.

Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.

Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.

Book your stay at Emperador now for a truly unforgettable experience.

Important information:

Please note that check-in is possible from 14:00.

The rooftop pool is open from 1 May to 30 September.

Please note that parking spaces are limited and cannot be reserved in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 10747 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
T
Turki • couple • sa
10
Pros:

The location and the rooftop pool the best in the city the staff were great and friendly

Cons:

The bed a bit small

2026-08-29 • via Nuitee
P
paula • solo_traveller • ar
8
Ideal la pileta
Pros:

la pileta es lo mejor

Cons:

el baño es antiguo, la ducha antigua y no hay mucho de articulos de baño,,

2026-08-29 • via Nuitee
S
Serena • couple • it
10
2026-08-29 • via Nuitee
K
Katherine • family_with_children • ie
7
Great base if you plan on seeing the city. Rooms need to be updated
Pros:

The location was brilliant, very central and could walk to most places. Staff were nice. Bathrooms in the rooms were good and shower was brilliant and strong.

Cons:

The rooms were extremely dated. The decor, beds, tv…it could all do with modernisation. The plug points are so slow to charge. Breakfasts was disappointing - not a huge selection

2026-08-29 • via Nuitee
E
Emilie • solo_traveller • fr
8
Un bel hôtel bien situé
Pros:

La vue superbe du roof top
Le calme absolu de la chambre
Le personnel adorable et très professionnel
La piscine
L'emplacement hyper central dans la ville

Cons:

La chambre un peu sombre
Le petit déjeuner était un peu décevant pour ce prix
Les prix démesurés sur le rooftop
L'hôtel devient un peu vieillot dans la déco

2026-08-29 • via Nuitee
C
Claudio • couple • br
6
9 hs una tortura de ruidos en los pasillos
Pros:

Ubicación

Cons:

Todas las mañana a las 9 hs el personal de limpieza golpeaba las puertas de los cuartos y hablaban fuerte entre ellos
Paso todas las mañanas
Se notaba que quería despertar a los huéspedes para hacer la limpieza
Vinimos a descansar y siempre 9 hs éramos despertados

2026-08-29 • via Nuitee
N
NANCY • couple • ar
8
Pros:

La ubicación es excelente y muy buena la terraza y la zona de pileta

2026-08-29 • via Nuitee
J
Jürgen • couple • de
10
Wir haben uns sehr wohl gefühlt und würden jederzeit wieder buchen. Top Lage, Wunderschönes Hotel
Pros:

Sehr leckeres Frühstück mit einer sehr großen Auswahl, Frühstücksachen wurden stetig bis Schluß nachgefüllt,
Wir wohnten im 9. Stock und hatten eine super Aussicht. Lage war für uns zur Stadterkundung perfekt. Pool war der Hammer. Haben auch die Gastro am Pool genutzt. Sehr lecker gegessen.

2026-08-29 • via Nuitee
E
Elvira • extended_group • ua
8
Cons:

We didn’t have robes or slippers provided for our room

2026-08-29 • via Nuitee
M
María Cinta • solo_traveller • es
10
Pros:

La piscina y la limpieza

Cons:

Nada

2026-08-29 • via Nuitee
M
MIGUEL VICENTE • couple • es
9
2026-08-28 • via Nuitee
E
Eva María • solo_traveller • es
8
Pros:

Piscina , terraza, ubicación.

2026-08-28 • via Nuitee
M
Marco • family_with_children • it
9
Posizione spettacolare e servizio ottimo
Pros:

Roof top e piscina

2026-08-28 • via Nuitee
A
Audrey • family_with_children • fr
6
Déçu par la chambre mais emplacement exceptionnel
Pros:

L emplacement et le rooftop

Cons:

Le ménage, l’insonorisation et l accueil du personnel sauf la personne de l accueil du rooftop agréable

2026-08-28 • via Nuitee
F
favaro • solo_traveller • es
10
2026-08-28 • via Nuitee
P
Petra • family_with_children • gb
7
My daughter loved the pool, but not a great service
Pros:

Location and pool

Cons:

Loudness of some clients who were drinking too much around the pool and my husband couldn’t get the hotel WiFi on his IPhone 16!

2026-08-28 • via Nuitee
C
Cris • solo_traveller • es
9
2026-08-28 • via Nuitee
C
carlos guillermo • couple • co
8
placentero
Pros:

ubicación excelente cerca a los sitios de intereses, zona de piscina agradable, restaurante y bar nos gusto muy buena atención, habitación amplia igual el baño, el persona amable y atento, lo recomendamos.

Cons:

el menú de los desayunos debería ser mas versátil.

2026-08-28 • via Nuitee
H
Horacio • couple • ar
10
Pros:

Habitación

2026-08-28 • via Nuitee
C
Constance • solo_traveller • gb
9
Pros:

We got an upgrade due to birthday which was lovely . Staff were lovely .
Despite being on a main road soubd proofing was really good !!

Cons:

There was a warning regarding a scam of being contacted for bank details. I was contacted twice which was concerning .
Also we were given a tolm with 2 double beds which was not ideal

2026-08-27 • via Nuitee