Emperador

Hotels
8.7 (9528 reviews)
Gran Vía, 53 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Room Size
Limited Breakfast Options

Categories

Cleanliness
8.78
Consistently mentioned as very clean; many reviews highlight cleanliness positively.
Service
9.25
Multiple reviews praised the service as excellent and staff being friendly.
Location
9.29
Location frequently cited as a highlight; close to major attractions.
Room Quality
8.24
Some complaints about small rooms and old facilities; impacts average sentiment.
Amenities
8.77
Amenities were generally praised, but some concerns about limited breakfast options.
Value for Money
8.73
Good value perceived, though some felt it was a bit expensive; overall satisfactory.
Food and Beverage
7.78
Diverse sentiments about breakfast offerings and limited fruit; slightly lower score.
Overall Experience
8.75
Overall experiences were positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.

Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.

Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.

Book your stay at Emperador now for a truly unforgettable experience.

Important information:

Please note that check-in is possible from 14:00.

The rooftop pool is open from 1 May to 30 September.

Please note that parking spaces are limited and cannot be reserved in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 17 years old stay for € 48 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 9528 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
R
Raquel • couple • es
10
Un lugar fantástico con un personal excepcional. Repetiremos seguro.
2026-03-07 • via Nuitee
M
Mina • extended_group • me
10
Pros:

Location and staff!

2026-03-07 • via Nuitee
G
Guy • solo_traveller • gb
10
2026-03-07 • via Nuitee
E
Evgeniy • couple • il
10
2026-03-06 • via Nuitee
A
Ana Tereza • couple • br
8
Muito boa
Pros:

Localização e tamanho do quarto! Café da manhã muito bom também

Cons:

O preço é elevado pelo que oferece

2026-03-06 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Location was great. Room very well appointed and comfortable

2026-03-06 • via Nuitee
S
Sergio • family_with_children • pt
9
2026-03-06 • via Nuitee
S
Susan • couple • gb
10
Excellent stay
Pros:

The hotel is very smart, the rooms are very clean and comfortable and the location is great. The rooftop bar is lovely.

2026-03-06 • via Nuitee
A
Asad • couple • ae
7
2026-03-06 • via Nuitee
A
Alfieri • couple • it
10
Pros:

La posizione strategica

2026-03-05 • via Nuitee
M
MARTA • extended_group • es
10
2026-03-05 • via Nuitee
E
Ebru İpek • couple • tr
8
Pros:

Perfect location

Cons:

None

2026-03-05 • via Nuitee
P
Peter • solo_traveller • nz
6
Adequate and comfortable but on the whole disappointing, staff didn’t seem to want any guests
Pros:

Location is excellent and the foyer and lobby bar superb. So was breakfast. Very clean

Cons:

Room was very disappointing
Shower almost an embarrassment, took 7 minutes for hot water to emerge. Gym way below par. Staff not inclined to assist/ welcome, just functional doing their job

2026-03-05 • via Nuitee
A
Angeles • solo_traveller • es
9
2026-03-05 • via Nuitee
A
amparo • couple • es
10
Repetiría.
Pros:

Lo detallistas que fueron, hicieron una ocasión especial muuucho más especial. Muy agradecidos.

Cons:

Tener que volver. No he encontrado nada criticable.

2026-03-05 • via Nuitee
M
Mirtha • solo_traveller • es
10
2026-03-04 • via Nuitee
J
Johan • family_with_children • nl
9
Pros:

Overall een zeer goed hotel, met een super ontbijt op een perfecte locatie om van hieruit dingen te ondernemen. Neem wel je wandelschoenen mee en neem een metropas.

2026-03-04 • via Nuitee
Y
Yasin • couple • es
10
Pros:

Limpieza

2026-03-04 • via Nuitee
M
Marcus • extended_group • ar
9
Excelente hotel. Ubicación inmejorable con precio calidad aceptables
Pros:

La ubicación es excelente y el personal super amable

Cons:

Podrían mejorar un poco los baños pero estaba muy bien.

2026-03-04 • via Nuitee
N
Noelia • couple • es
6
2026-03-03 • via Nuitee