Rafaela Hotel Heidelberg

Hotels
9.1 (1631 reviews)
Lutherstr. 17 , Heidelberg , de

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and well-maintained rooms
Cons:
Limited parking availability
Breakfast items need timely replenishment

Categories

Cleanliness
9.18
Overall sentiment indicates the hotel is clean and well-maintained.
Service
9.35
Staff is consistently described as friendly and attentive.
Location
9.19
Convenient and quiet location near the city center.
Room Quality
9.14
Rooms are described as modern, cozy, and well-equipped.
Amenities
8.67
Standard amenities available; some suggestions for coffee makers or kettles.
Value for Money
8.93
Good value indicated by overall positive sentiments.
Food and Beverage
9.18
Breakfast variety and quality praised highly.
Overall Experience
9.15
A memorable stay with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:26

Property Description

Modern Accommodations
Rafaela Hotel, nestled in Heidelberg's Neuenheim district, offers contemporary rooms with flat-screen TVs and stylish half-open bathrooms. Each room features a private bathroom with free toiletries and a fridge for added convenience.

Convenient Location
Situated just a short stroll from Heidelberg's Old Town, guests can easily explore the city's cultural gems like the theatre and university. The iconic Heidelberg Castle and the charming Heidelberg Zoo are also within close proximity, perfect for a day of sightseeing.

Family-Friendly Amenities
Families staying at Rafaela Hotel can take advantage of the on-site children's playground, ensuring that the little ones are entertained during their stay.

Book your stay at Rafaela Hotel now and experience modern comfort in the heart of Heidelberg!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 19.50 per day.

Location

Guest Reviews

9.1
Based on 1631 reviews
Cleanliness: 9.18
Service: 9.35
Location: 9.19
Room Quality: 9.14
Amenities: 8.67
Value for Money: 8.93
Food and Beverage: 9.18
Overall Experience: 9.15
L
Ludwig • solo_traveller • de
10
Gemüliche Zimmer in vorbildlich geführtem Haus.
Pros:

Gute Lage, guter Preis, netter Service, solch eine Sauberkeit im ganzen Haus muss ma erst einmal wo anders finden ! Absolut Top !

Cons:

Parken nicht wirklich einfach.

2026-03-16 • via Nuitee
V
Véronique • couple • fr
9
2026-03-16 • via Nuitee
J
Juri • family_with_children • de
10
Pros:

Location and good breakfast value

2026-03-16 • via Nuitee
C
C. L. • couple • nl
8
2026-03-15 • via Nuitee
A
Ali Rifat • family_with_children • tr
9
Pros:

Çalşanları çok güler yüzlüydü. Kahvaltı çok iyi idi. Odamız güzeldi. Otel modern ve temizdi.

Cons:

Sevmediğim yok.

2026-03-15 • via Nuitee
J
Johannes • family_with_children • de
10
2026-03-14 • via Nuitee
M
Michelle • solo_traveller • au
10
It was very comfortable and I was happy staying here.
Pros:

I was in one of the rooms on the top floor and I loved it very much. It overlooked the square and I thoroughly enjoyed sitting on the window bay to people-watch and/or read. I had a chat with the owner (Tobias) and one of the staff (Max). They were very friendly and kind. The space is clean and modern. I would stay again and have already been recommending this hotel to my friends.

Cons:

It would be really nice to have a small reading lamp by the window bay for reading at night. Luckily, I brought my own book light so that was fine. Pillows could be a little higher but that's just a personal preference. However, the towels definitely could be fluffier and thicker. The window was well insulating, therefore I couldn't hear the noises from the square at night. However, I could hear the people in the room next to mine but It wasn't too bad.

2026-03-13 • via Nuitee
A
Anastasiia • family_with_children • ru
10
Pros:

Mir hat alles gefallen – das Zimmer und die Lage des Hotels. Auch das Personal war freundlich.

Cons:

Für ein Familienzimmer sind Glastüren zu Dusche und Toilette eine fragwürdige Entscheidung.

2026-03-13 • via Nuitee
A
Annemarie en Jeroen • couple • nl
10
2026-03-10 • via Nuitee
P
Philippe • family_with_children • fr
10
2026-03-10 • via Nuitee
M
Matthias • couple • de
9
Schönes, neues Hotel direkt am Marktplatz Neuenheim, schöne Lage, nettes Personal
Pros:

Sehr schöne und neues kleines Hotel, nettes Personal, gutes solides Frühstück ohne viel Extras

Cons:

Zimmes klein und offener BAD-/WC-Bereich ohne Tür

2026-03-09 • via Nuitee
A
Aileen • couple • de
9
Tolles Frühstück, aufmerksamen Personal und perfekte Lage. Minimale Abstriche beim Schlafkomfort - trotz allem eine abso
Pros:

Toller Service und sehr aufmerksames Personal

Cons:

Schlafkomfort war ok. Kissen etwas flach

2026-03-08 • via Nuitee
K
Krystian • solo_traveller • de
9
Empfehlenswert
2026-03-05 • via Nuitee
R
Reiner • solo_traveller • de
10
2026-03-05 • via Nuitee
J
Johannes W. • family_with_children • at
8
2026-02-26 • via Nuitee
M
Mija • family_with_children • de
7
2026-02-22 • via Nuitee
J
Jordan • family_with_children • de
10
Pros:

Unglaublich nettes Personal. Tolles Frühstück.

2026-02-08 • via Nuitee
C
Carel • couple • nl
1
Zoek een ander onderkomen
Pros:

Niets, We zijn er niet verbleven, hadden vooraf betaald, kregen ons geld niet terug. We zijn in afwachting van een Booking.com reactie. Onbegrijpelijk dat dit zich hotel mag noemen.

Cons:

Onbegrijpelijk dat dit hotel, wat niets meer is dan een Bed en Breakfast zo'n hoge score (9.1) krijgt in Booking.com. Bij het hotel geen parkeergelegenheid om je koffers uit te laden. Parkeren en auto laden alleen mogelijk in een parkeergarage een aantal blokken verderop. In deze B&B kun je niets eten of drinken. We zijn er niet verbleven, hadden vooraf betaald, kregen ons geld niet terug. We zijn in afwachting van een Booking.com reactie

2026-01-27 • via Nuitee
G
Geoffrey • couple • gb
9
2026-01-20 • via Nuitee
B
Booth • solo_traveller • gb
9
A great hotel to stay in when visiting Heidelberg
Pros:

Great location, comfortable, good facilities, highly recommended

Cons:

N/a

2026-01-20 • via Nuitee