Quality Inn & Suites Plano East - Richardson

Hotels
Choice Hotels International
8 (173 reviews)
1616 N. Central Expressway, Plano, Texas, 75074 , Plano , US

Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Television in common areas
Free breakfast
Multilingual staff
See all facilities

Review Highlights

Pros:
Nice rooms
Good lighting
Cons:
Unpleasant odor
Rude front desk staff
Limited breakfast options

Categories

Cleanliness
6
Rooms had a strong moisture smell, could have been cleaner.
Service
8
Rude front desk staff impacted the experience.
Location
9
Standard quality for this hotel tier.
Room Quality
7
Rooms had an unpleasant odor and other issues.
Amenities
8
Limited offerings like breakfast and no complimentary water.
Value for Money
10
Standard quality for this hotel tier.
Food and Beverage
7
Breakfast lacking variety.
Overall Experience
9
Mixed feelings due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:39

Property Description

Discover the perfect blend of comfort and convenience at Quality Inn & Suites Plano East - Richardson, where every stay feels like a getaway.

Comfortable Accommodations: Enjoy our modern, air-conditioned rooms, complete with refrigerators and microwaves, ensuring you have all the essentials at your fingertips.

Start Your Day Right: Indulge in our complimentary continental breakfast served weekdays and weekends, giving you the energy you need to explore the local attractions.

Unmatched Amenities: Stay active with our fitness center and stay connected with complimentary Wi-Fi throughout the hotel. Our 24-hour front desk and business center cater to both leisure and business travelers alike.

Don’t miss your chance for a memorable stay—book your room today at Quality Inn & Suites Plano East - Richardson!

Important information:

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 173 reviews
Cleanliness: 6
Service: 8
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 10
Food and Beverage: 7
Overall Experience: 9
S
Sandra
10
Pros:

The room was nice and clean staff was very help full and it was quiet

2025-10-09 via Nuitee
J
Jasmine
6
Pros:

Room clean, very humid with AC on and carpets need to be updated

2025-10-09 via Nuitee
H
Hyun Jung family
10
Pros:

Comfort beds and clean room.

2025-10-07 via Nuitee
H
Htut
10
Pros:

Clean room, Staff and Air conditioning are very good.

2025-10-05 via Nuitee
J
Jeffery family
8
Pros:

Room was clean the microwave barely worked

2025-10-01 via Nuitee
J
James
10
Pros:

Nice, clean room. There was construction going on nearby, so nothing was walkable.

Would stay here again.

2025-09-29 via Nuitee
J
Julia
8
Clean and friendly
Pros:

The hotel was within walking distance of downtown restaurants and shops. About 1/2 mile away. There are some restaurants closer but downtown is where we went. The room was clean and staff was friendly. One of the guests was rude by yelling and screaming over a minor incident with staff. Breakfast was ok. Good choices.

2025-09-29 via Nuitee
C
Crystal
2
Pros:

I would not recommend staying here. It's an ok place, but the tap to pay does not work so you have to physically have your card and the $50 deposit is a charge and you have to wait 3 to 5 business days for it to go back to your card. VS going to the Hilton and it being refunded within the 24 hour period or almost instantly. So definitely pay the extra and stay somewhere else.

2025-09-16 via Nuitee
K
Kausik
8
Pros:

The bathroom dose not have exhaust

2025-09-02 via Nuitee
V
Vasantha
4
Pros:

Rooms had stinly moisture smell, bathroom doors dont fit,no complimentary water bottle, breakfast had very limited options, front office staff not courteous

2025-08-18 via Nuitee
L
LAKISHA family
10
Pros:

Room Nice
Breakfast lacking variety

2025-08-18 via Nuitee
A
Amy
6
Pros:

Found the room reminded of a smokers room that had been painted. Found it was exasperated by the AC when it kicked on. Had to spray air freshener to be able to disguise the odor so I could fall asleep. Need to put fans in bathrooms as well.

2025-08-17 via Nuitee
M
Mark
10
Pros:

Awesome

2025-08-12 via Nuitee
P
Prakash family_with_children
10
Pros:

This was an excellent property there were no issues with this very nice .

2025-07-31 via Nuitee
W
Wilford Don
10
Pros:

Continue the good service.

2025-07-28 via Nuitee
K
Kim family
4
Pros:

The staff was nice, the overall stay was not that bad. The room air did not work properly and the room had the worst smell ever.

2025-07-21 via Nuitee
B
Bonnie family
8
Pros:

This property had the best lighting of any hotel room I have experienced. I appreciated the full length mirror as well. The thing that I found peculiar was that they would not allow us to have two extra wash cloths. This policy seemed to be uncalled for!

2025-07-14 via Nuitee
C
Claudia family
2
Pros:

Extremely rude front desk associate. He was yelling at us at the check in/out desk. He complained that he had to be doing his literal job and continuously rolled his eyes and complained. He would interrupt when we’d try to talk to him… not professional at all. If he doesn’t want to do his job he shouldn’t be working there.

2025-07-09 via Nuitee
J
Jennifer
6
Hire new housekeepers
Pros:

The housekeeping isn’t very polite.
Had half a roll of toilet paper and I asked politely for another roll and was told no, I went to grab a roll and was told no. Did not empty my trash.

The breakfast is good. The attendant in the breakfast area is very nice.

Front desk is polite.

2025-07-06 via Nuitee
M
Maria
8
Pros:

Overall g

2025-07-05 via Nuitee