Quality Inn & Suites Plano East - Richardson

Hotels
•
Quality Inn
7.7 (834 reviews)
1616 North Central Expressway , Plano , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, courteous and helpful staff (multiple mentions)
Clean rooms and facility frequently noted
Convenient location
Some rooms newly remodeled, spacious and comfortable beds (in several reviews)
Good basic continental breakfast for many guests
Cons:
Pest sighting (roach) and reports of pet odor in some rooms
Uncomfortable beds and some rooms felt like sleeping on the floor
Highway noise and hallway noise / barking dogs impacting sleep
Broken amenities: laundry machines, gym equipment, vending machines (coin-only)
Breakfast variety limited and occasional machine outages/no breakfast service
Isolated incident(s) of rude or obstinate front-desk staff

Categories

Cleanliness
6.6
Mixed signals: many guests praised clean rooms and staff kept the facility tidy, but there were serious incidents reported (roach, pet odor) that lower confidence in housekeeping.
Service
9
Generally strong: multiple reviews call staff courteous, friendly and helpful; isolated incidents of an extremely rude/obstinate front-desk employee noted but were uncommon.
Location
8.5
Convenient location praised by several guests, though proximity to a busy highway and some rooms near exits created notable noise issues for some stays.
Room Quality
6.6
Mixed condition: some rooms described as newly remodeled, spacious and comfortable, while others had uncomfortable beds, cooling problems, corridor noise and visible wear.
Amenities
6.6
Several amenity issues reported: broken laundry and gym equipment, coin-only vending/laundry, and breakfast machine outages reduced the amenities score.
Value for Money
8.4
Mixed perceptions: many guests felt the stay was good value given location and cleanliness, though a subset found bed comfort/noise issues made it not worth the price.
Food and Beverage
6.6
Typical continental breakfast with limited variety; some guests enjoyed it while others noted lack of protein options, requests for more items, and occasional machine outages/no service.
Overall Experience
9.3
Overall more positive than negative for most guests: numerous ‘great’ stays and repeat intent reported, tempered by a few serious negatives (pests, rudeness, noise) that affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Modern Amenities
Enjoy free WiFi and stay in shape at our fitness centre during your stay at Quality Inn & Suites Plano. Each room is equipped with a cable TV, coffee machine, and a comfortable seating area for your convenience.

Convenient Services
Benefit from complimentary parking and our 24-hour front desk services. Rest assured that your needs will be taken care of promptly and efficiently throughout your time with us.

Nearby Attractions
Explore the shops and restaurants at Collin Creek Mall just a short drive away. Additionally, the University of Texas at Dallas and Dallas/Fort Worth International Airport are easily accessible from our hotel.

Book now for a delightful stay at Quality Inn & Suites Plano!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 834 reviews
Cleanliness: 6.6
Service: 9
Location: 8.5
Room Quality: 6.6
Amenities: 6.6
Value for Money: 8.4
Food and Beverage: 6.6
Overall Experience: 9.3
J
juice • extended_group • us
1
If you are penny pinching and you want to rough it out, sure. Otherwise, I would never take anyone I love to stay here.
Pros:

Best part of this property was the convenience to the freeway.

Cons:

Not in a great area. The hotel had beer cans and trash in the hallways. The room smelled dank.

2026-11-06 • via Nuitee
V
Victor • solo_traveller • us
6
Average
Pros:

Breakfast was over and the food was cleared before 9am. Whats the point of offering breakfast before 9 if your personnel already cleared everything ten minutes before 9.

Cons:

Don’t end breakfast ten minutes before 9 just because you’re in a rush

2026-11-05 • via Nuitee
B
Bernice • couple • us
10
2026-11-03 • via Nuitee
C
Cortney • couple • us
7
Cons:

I woke at 2:am to find a roach crawling up the wall, That was the end of my sleep🤬

2026-10-31 • via Nuitee
S
Sharla • couple • us
9
Pros:

Staff was courteous, room was clean. Good breakfast options for those who can eat a lot of carbs. Convenient location.

Cons:

Bed was uncomfortable and pillows not very substantial, and could have used an extra blanket or two in the room. Laundry room had 1 of 2 non-working washer and dryer. Gym had non-working elliptical machine. Also laundry room and vending machines were coin operated only - would be better to upgrade to ones w/card readers. Would have liked more protein options for breakfast.

2026-10-29 • via Nuitee
M
Miguel • solo_traveller • us
10
Great
Pros:

Breakfast is ok not great. Could improve by adding other items like biscuit and gravy.

Cons:

Better breakfast

2026-10-26 • via Nuitee
U
usmansway • extended_group • gb
7
Ok to stay but not very fancy enough to stay with family
Pros:

Hotel was kind of clean

Cons:

should have been more variety in breakfast

2026-10-26 • via Nuitee
A
Anthony • family_with_children • fr
9
2026-10-23 • via Nuitee
Y
Yi Wei • family_with_children • tw
5
Pros:

Good location, clean room

Cons:

No breakfast was provided because the machine was out of order, and this was not mentioned when I booked the room (I reserved it one day before my stay). There was no refund for the breakfast. After I complained, the staff offered milk, cereal, and a bagel for me to eat in the room, but I had to pick them up from the kitchen myself. It felt like being in a refugee camp waiting for rations.

2026-10-22 • via Nuitee
K
Kimberly • couple • us
9
My stay was great staff very friendly, rooms was very clean, spacious and smelled good
Pros:

The staff was great and facility and rooms was very clean and spacious.

Cons:

N/A

2026-10-22 • via Nuitee
N
Nicola • solo_traveller • us
3
Not worth it
Cons:

Bed felt like I was sleeping on floor. Heard people talking and dogs barking outside in hallway many times during night. I was on bottom floor. Not sure if it’s because of vending machines or reception area nearby. Room would not cool and it’s still very hot outside. I did not get much less. Won’t stay here again.

2026-10-13 • via Nuitee
D
Deborah • couple • us
8
Pros:

Friendly & helpful staff

Cons:

Carpeting showing wear & tear in stairwell & hallways. Just a bit of a used look.

2026-10-11 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-10-10 • via Nuitee
D
Donna • couple • us
10
Amazing
Pros:

Great place. Nice breakfast. Very clean

2026-10-10 • via Nuitee
I
Irfan • extended_group • pk
7
2026-10-08 • via Nuitee
N
Navin • solo_traveller • us
3
The staff was rude, the room had an unpleasant odor, and the hotel sits right next to a highway.
Pros:

Breakfast was exactly what you'd expect from a typical continental spread. Clean facility and the staff did a great job keeping the place clean.

Cons:

I am deeply disappointed with the room I was assigned. I specifically requested a room that had never housed pets due to cleanliness and comfort reasons. Instead, I was given a room that had a strong odor, was located right next to a heavy-traffic exit door, and suffered from severe highway noise. Because the facility is situated right next to a busy, loud highway, the lack of proper soundproofing or a more secluded room made for a very uncomfortable stay. There was a pet (dog) in one of the rooms closeby and barked everytime he heard people walk by in the hallway.

2026-09-18 • via Nuitee
A
Anand • family_with_children • in
2
2026-09-17 • via Nuitee
E
Ellis • solo_traveller • us
10
2026-09-16 • via Nuitee
K
K Murr • solo_traveller • us
1
Obstinate Front Desk Employee
Pros:

Nothing.

Cons:

The person at check-in was EXTREMELY RUDE and would not accept my payment by card in my name from my bank because he couldn't see my name printed in the card. I have had this card for 10 months, have stayed in multiple facilities without question and even used the self same card to stay at an IHG property 20 minutes after he rejected my card and cancelled my reservation I'd had for over 2 weeks. He also tried to run my card in file before I arrived when the listing on booking.com clearly said "no payment until you arrive". I don't play that game. I purposely keep my cards at low balances or locked until I arrive to prevent scamming. This person was OBSTINATE and UNCOOPERATIVE. It turned out great for IHG though. They have a customer for life now.

2026-09-15 • via Nuitee
E
Ekajeh • solo_traveller • ng
8
Great experience
Pros:

Nice place!

2026-09-14 • via Nuitee