Comfort Suites Albuquerque/North Journal Center

Hotels
•
Choice Hotels International
7.7 (75 reviews)
5251 San Antonio Dr NE, Albuquerque, New Mexico, 87109 , Albuquerque , US
+1 505-847-3562

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
RV, bus, truck parking
Free self parking
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Convenient location
Clean rooms reported by many
Comfortable beds and pillows
Some recently remodeled rooms and new supplies
Gym generally clean
Cons:
Ongoing renovations causing dust, clutter and closures
Pool/hot tub often closed or non-operational
Breakfast frequently understocked or poor quality
Maintenance issues: doors, toilets, hot water
Reported smells and a roach sighting
Occasional rude breakfast staff and inattentive employees

Categories

Cleanliness
6.5
Mixed reports: many guests called rooms and pool clean, but there are multiple complaints about construction dust, a vomit smell in the entry, a roach sighting and bathroom issues.
Service
9
Generally very positive: staff repeatedly described as friendly, outstanding and helpful; a few isolated reports of inattentive staff and a rude breakfast attendant.
Location
8.5
Several guests noted convenient location and easy access; generally favorable for travelers.
Room Quality
6.5
Mixed: some rooms recently remodeled and comfortable (beds/pillows praised), while others had maintenance problems (difficult door, small ADA layout, no hot water, toilet issues) and need updating.
Amenities
6
Amenities negatively affected by renovation: multiple reports of pool/hot tub closed or not operational, though gym and some supplies were noted as acceptable.
Value for Money
8.5
Mixed perceptions: some guests felt rooms were overpriced (event pricing), but many found the hotel good value given cleanliness, staff and basic amenities—rating slightly inflated to reflect those positive assessments.
Food and Beverage
7.1
Breakfast received frequent criticism for being understocked or poor quality (eggs, dried pastries) and a rude attendant in some cases, though a few guests enjoyed the breakfast offerings.
Overall Experience
9.5
Overall pleasant stays for many thanks to very friendly staff and comfortable beds despite ongoing renovations, intermittent amenity closures and some maintenance/cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Recreational Amenities

Enjoy the indoor pool, spa tub, and fitness center during your stay at Comfort Suites North Albuquerque Balloon Fiesta Park.

Featured Amenities

Benefit from the business center, complimentary newspapers, and 24-hour front desk. Start your day with a complimentary buffet breakfast and take advantage of free self-parking.

Comfortable Accommodations

Relax in one of the 70 air-conditioned rooms with premium bedding and sofa beds. Stay connected with complimentary wireless internet and unwind with cable programming. The private bathrooms feature complimentary toiletries.

Make Comfort Suites North Albuquerque Balloon Fiesta Park your choice for a centrally located stay in Albuquerque. Book now for a convenient 5-minute drive to Balloon Fiesta Park.

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

7.7
Based on 75 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 6
Value for Money: 8.5
Food and Beverage: 7.1
Overall Experience: 9.5
M
Mark
8
Pros:

Breakfast was good, but, wasn't stocked in a very timely manner. Staff seemed more preoccupied with their phones and balloons.

Room seemed very overpriced in comparison with amenities and condition of room. It was probably priced this way in concert with the Balloon Festival that was going on.

2025-10-11 • via Nuitee
B
Barbra
8
Pros:

Staff were very friendly. The pool and hot tub were clean, the room was clean. The door to our room was difficult to open.

2025-10-06 • via Nuitee
J
Jesus
10
Satisfied customer!
Pros:

I went to Albuquerque for a family event and i always love staying here. The staff is very friendly, the hotel is clean and very comfortable. I do not always use the gym but when i do im always satisfied with the cleanliness of it. I feel like my overall stay is always amazing.

2025-10-03 • via Nuitee
D
Dennis
10
Pros:

Just remodeled all is new

2025-10-02 • via Nuitee
M
Marjorie • family
10
Pros:

In town visiting family. Convenient location.

2025-09-30 • via Nuitee
S
Stefany
10
Pros:

.

2025-09-23 • via Nuitee
W
William
10
Pros:

The staff was outstanding...sincerely concerned about our satisfaction.

2025-09-20 • via Nuitee
P
Paula • family_with_children
2
Pros:

The pool was not operational...

2025-09-15 • via Nuitee
J
Juanita • family
4
Pros:

Someone was smoking pot on our floor.
Staff in the kitchen was rude and there wasn't really anything for breakfast.

2025-09-12 • via Nuitee
B
Brian
8
Pros:

Clean rooms and nice staff. Could use some updates

2025-09-12 • via Nuitee
W
William
2
Pros:

Severly needs updating

2025-09-11 • via Nuitee
D
DeAnna • family
2
Pros:

The entry way smells like vomit. My sister in law found a roach in her bathroom. The toilet in our initial room wouldn’t flush so we were moved to a different room. The bolt lock on my sister in law’s initial room wouldn’t unlock so her door wouldn’t shut so they were moved to a different room. The staff however are very friendly and very helpful.

2025-09-09 • via Nuitee
B
Bill
4
Pros:

the hotel was being rehabed but expedia did not let us know no pool no hot tub it was torn up that was the reason we booked it very disapointed in expedia

2025-09-07 • via Nuitee
V
Verified traveler
4
It’s a mess under renovation
Pros:

This hotel is being renovated. It is a mess. The breakfast was not good The eggs tasted like plastic and all of the bread products were dried out . It would have been nice to know that they are being renovated and in a big mess before we booked it. Hopefully they can get it put back together and serve a edible breakfast

2025-09-03 • via Nuitee
T
Tammy
10
Pros:

Check in was simple.

2025-08-29 • via Nuitee
J
Jesus
10
Pros:

We loved it!

2025-08-18 • via Nuitee
K
KEN
8
Pros:

The average ratings are due to renovations going on Once done, average rating could be bumped up. Staff was very friendly and attentive

2025-08-18 • via Nuitee
V
Verified traveler
2
Do not stay here!
Pros:

Horrible hospitality from the breakfast lady. Please fire or this lady.

2025-08-17 • via Nuitee
C
Carmen
10
ADA room not good
Pros:

The room was small for ADA. My wheelchair and walker barely fit. The chair for the bathtub did not fit. 1

2025-08-07 • via Nuitee
C
Carol
8
Pros:

Currently under renovation so pretty good considering

2025-08-06 • via Nuitee