Comfort Inn & Suites

Hotels
•
Comfort
7.6 (1127 reviews)
4 Balsam Street , Collingwood , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Hiking
See all facilities

Review Highlights

Pros:
Convenient location, walking distance to metro/shops/restaurants
Friendly, professional and accommodating staff
Free breakfast and coffee/tea
Comfortable beds
Fridge and microwave in rooms
Cons:
Serious cleanliness issues: mould, cockroaches and smells reported
Rooms and public areas feel dated; maintenance needed
Limited breakfast variety and hours (few vegan/vegetarian options, early cutoff)
Inconsistent housekeeping (missing items, leftover trash found)
Occasional check-in delays and lost items

Categories

Cleanliness
4
Multiple reviews report serious cleanliness problems (black mould, cockroaches, smelly rooms, reports of 'beyond dirty' and leaking mould).
Service
8.5
Staff repeatedly described as friendly, warm and professional, accommodating and quick to assist, despite isolated issues like a significant check-in delay and a lost item.
Location
9
Many guests praised the convenient, easy-to-reach location and proximity to transit, shops and restaurants; location is a clear strength.
Room Quality
8
Beds and comfort often praised, rooms are clean in many reports, but some guests noted dated décor, smells, maintenance issues and insect problems.
Amenities
8
Basic amenities like free breakfast, fridge, microwave, tea/coffee and parking are appreciated; some issues reported (no water bottles provided, inconsistent housekeeping).
Value for Money
8
Mixed mentions: several guests said it was worth the price or price-wise good, while others felt it lacked value given cleanliness/condition problems.
Food and Beverage
7.8
Breakfast is repeatedly noted as good and a highlight, but options are limited (few vegan/vegetarian choices) and some guests cited restricted hours or limited variety.
Overall Experience
7.5
Overall stays are often satisfactory with good service, location and breakfast, but serious cleanliness and maintenance complaints lowered many guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:30

Property Description

Convenient Location:
Located in Collingwood, Comfort Inn & Suites is a short distance from popular attractions like Collingwood Harbour, Blue Mountain, and Wasaga Beach.

Comfortable Accommodation:
Each room at Comfort Inn & Suites Collingwood is equipped with amenities like Cable TV, a fridge, work desk, and coffee making facilities. The bathrooms are stocked with toiletries and a hairdryer for your convenience.

Great Facilities:
Enjoy complimentary breakfast, free WiFi, a fitness centre, and a 24-hour front desk during your stay. Benefit from on-site parking at no extra cost.

Book your stay at Comfort Inn & Suites Collingwood for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

7.6
Based on 1127 reviews
Cleanliness: 4
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 7.5
R
Roberta • extended_group • ca
8
2026-10-24 • via Nuitee
D
Dina • couple • ca
2
2026-10-23 • via Nuitee
S
Syed • couple • ca
8
2026-10-21 • via Nuitee
R
Robert • family_with_children • ca
9
Pros:

Comfort, accessibility, breakfasts

Cons:

Heat not working but quickly rectified.
Dated furnishings, etc.

2026-10-19 • via Nuitee
N
Niki • couple • ca
8
2026-10-15 • via Nuitee
S
Sherman • family_with_children • ca
10
Great experience, Recommended!!
Pros:

Central location, good value for money, comfortable and great breakfast.

Cons:

Elevator was a little slow but didn’t bother me. We just used the stairs.

2026-10-15 • via Nuitee
B
Brenda • couple • ca
6
Your hotel served our purpose for 1 night
Pros:

Hotel location was good, along with breakfast being quite good. We were not expecting the complimentary breakfast. That was a very nice bonus and we enjoyed all the options! But...the room was not very clean, with hair in the corners of the bathroom floor. I gave the sink a scrub, as it looked like it had been used. The bedding was clean, but the mattress was not comfortable. However, we are older and very critical of mattresses. So I was not expecting our kind of comfort! You definitely need different pillows. They were not good at all, with little to no shape and very lumpy. But all in all, your hotel served our purpose for 1 night.

Cons:

See above

2026-10-14 • via Nuitee
S
Svitlana • family_with_children • ua
9
Pros:

comfortable

Cons:

the room is clean but the bathroom isn't very good

2026-10-14 • via Nuitee
J
Julie • solo_traveller • gb
9
2026-10-14 • via Nuitee
A
AliAkbar • couple • ca
7
2026-10-13 • via Nuitee
A
Angus • solo_traveller • ca
8
Nice and perfect
Pros:

Close to where I needed to be, clean and comfortable

Cons:

Nothing

2026-10-13 • via Nuitee
C
Claudia • couple • ca
10
Excellent
Pros:

All good

Cons:

NA

2026-10-11 • via Nuitee
J
Julie • solo_traveller • gb
8
2026-10-11 • via Nuitee
S
Sandy • extended_group • ca
8
2026-10-09 • via Nuitee
A
Aniket • family_with_children • ca
9
Good satisfying
Pros:

Good location and clean property

Cons:

It’s ok

2026-09-16 • via Nuitee
H
Hanson • family_with_children • jm
7
Pros:

Staff , comfort of bed , good quality linens and towels , cleanliness

Cons:

Smell of carpet in hallways . Small passage to elevator like a closet.

2026-09-15 • via Nuitee
G
Gayle • extended_group • ca
5
An outdoor area to sit would have been great
Pros:

The breakfast was typical and good.

Cons:

The room had way too much furniture in it with just a tiny space to get in and out past a chair and wall. There was not a single inch to spare. This made the stay difficult bc we were in and out a lot.

2026-09-09 • via Nuitee
M
Michelle • extended_group • ca
8
We enjoyed are long weekend stay.
Pros:

Friendly staff, good breakfast, rooms a good size with fridge and microwave is great

Cons:

Carpets need to be replaced and refreshed

2026-09-08 • via Nuitee
H
H • family_with_children • ca
5
2026-09-08 • via Nuitee
A
Aili • couple • ca
10
Totally satisfied customer🙏thank you
Pros:

Good location. Safe. Helpful staff. Excellent breakfast. Super comfy beds and pillows. Great TV. Soundproof. Lots of towels if needed. Fridge. Microwave. Coffee maker. Iron and ironing board. Good lighting. All super👍

2026-09-02 • via Nuitee