Comfort Inn & Suites

Hotels
•
Comfort
7.6 (1127 reviews)
4 Balsam Street , Collingwood , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Hiking
See all facilities

Review Highlights

Pros:
Convenient location, walking distance to metro/shops/restaurants
Friendly, professional and accommodating staff
Free breakfast and coffee/tea
Comfortable beds
Fridge and microwave in rooms
Cons:
Serious cleanliness issues: mould, cockroaches and smells reported
Rooms and public areas feel dated; maintenance needed
Limited breakfast variety and hours (few vegan/vegetarian options, early cutoff)
Inconsistent housekeeping (missing items, leftover trash found)
Occasional check-in delays and lost items

Categories

Cleanliness
4
Multiple reviews report serious cleanliness problems (black mould, cockroaches, smelly rooms, reports of 'beyond dirty' and leaking mould).
Service
8.5
Staff repeatedly described as friendly, warm and professional, accommodating and quick to assist, despite isolated issues like a significant check-in delay and a lost item.
Location
9
Many guests praised the convenient, easy-to-reach location and proximity to transit, shops and restaurants; location is a clear strength.
Room Quality
8
Beds and comfort often praised, rooms are clean in many reports, but some guests noted dated décor, smells, maintenance issues and insect problems.
Amenities
8
Basic amenities like free breakfast, fridge, microwave, tea/coffee and parking are appreciated; some issues reported (no water bottles provided, inconsistent housekeeping).
Value for Money
8
Mixed mentions: several guests said it was worth the price or price-wise good, while others felt it lacked value given cleanliness/condition problems.
Food and Beverage
7.8
Breakfast is repeatedly noted as good and a highlight, but options are limited (few vegan/vegetarian choices) and some guests cited restricted hours or limited variety.
Overall Experience
7.5
Overall stays are often satisfactory with good service, location and breakfast, but serious cleanliness and maintenance complaints lowered many guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:30

Property Description

Convenient Location:
Located in Collingwood, Comfort Inn & Suites is a short distance from popular attractions like Collingwood Harbour, Blue Mountain, and Wasaga Beach.

Comfortable Accommodation:
Each room at Comfort Inn & Suites Collingwood is equipped with amenities like Cable TV, a fridge, work desk, and coffee making facilities. The bathrooms are stocked with toiletries and a hairdryer for your convenience.

Great Facilities:
Enjoy complimentary breakfast, free WiFi, a fitness centre, and a 24-hour front desk during your stay. Benefit from on-site parking at no extra cost.

Book your stay at Comfort Inn & Suites Collingwood for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

7.6
Based on 1127 reviews
Cleanliness: 4
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 7.5
G
Gayle • extended_group • ca
5
An outdoor area to sit would have been great
Pros:

The breakfast was typical and good.

Cons:

The room had way too much furniture in it with just a tiny space to get in and out past a chair and wall. There was not a single inch to spare. This made the stay difficult bc we were in and out a lot.

2026-09-09 • via Nuitee
M
Michelle • extended_group • ca
8
We enjoyed are long weekend stay.
Pros:

Friendly staff, good breakfast, rooms a good size with fridge and microwave is great

Cons:

Carpets need to be replaced and refreshed

2026-09-08 • via Nuitee
H
H • family_with_children • ca
5
2026-09-08 • via Nuitee
A
Aili • couple • ca
10
Totally satisfied customer🙏thank you
Pros:

Good location. Safe. Helpful staff. Excellent breakfast. Super comfy beds and pillows. Great TV. Soundproof. Lots of towels if needed. Fridge. Microwave. Coffee maker. Iron and ironing board. Good lighting. All super👍

2026-09-02 • via Nuitee
B
Blaikie • couple • ca
9
2026-09-01 • via Nuitee
J
Jacques • solo_traveller • ca
10
Pros:

N/A

Cons:

N/A

2026-08-31 • via Nuitee
S
Sinan • solo_traveller • ca
8
2026-08-31 • via Nuitee
N
Nazia • family_with_children • ca
8
2026-08-31 • via Nuitee
K
Kikik • family_with_children • ca
6
Ok
Cons:

Sofa bed broken and washroom hindge unable to lock

2026-08-30 • via Nuitee
C
Christopher • solo_traveller • ca
7
Pros:

Breakfast was good, and the location was close to trails and downtown.

Cons:

Hotel rooms are dated.

2026-08-26 • via Nuitee
M
Margaret • couple • ca
7
2026-08-24 • via Nuitee
C
C • solo_traveller • ca
10
Pros:

Friendly staff, clean, quite and the breakfast was delicious, fresh and lots of options.

2026-08-23 • via Nuitee
A
Adams • solo_traveller • ca
1
Pros:

Rien à part que l'établissement a approuvé le remboursement complet par booking, car une fois arrivés sur place, la chambre était insalubre : forte odeur d'humidité, tapis crasseux et tachés, insecte sur un lit, plusieurs poils dans les 3 lits, moisissure dans la salle de bain.

Cons:

Une fois arrivés sur place, la chambre était insalubre : forte odeur d'humidité, tapis crasseux et tachés, insecte sur un lit, plusieurs poils dans les 3 lits, moisissure dans la salle de bain.

2026-08-22 • via Nuitee
A
Andrea • couple • ca
10
Comfortable, pleasant, peaceful
Pros:

Friendly staff, clean environment, good location and convenient surroundings

Cons:

No complaints

2026-08-18 • via Nuitee
D
Daniel • couple • ca
8
2026-08-18 • via Nuitee
K
Kiteretse • family_with_children • ca
10
Pros:

Breakfast served, clean room, and nice staff

Cons:

Nothing

2026-08-17 • via Nuitee
M
Maninder Singh • family_with_children • ca
8
2026-08-15 • via Nuitee
D
Dave • couple • ca
7
2026-08-13 • via Nuitee
N
Nirmala • family_with_children • ca
7
2026-08-13 • via Nuitee
I
Iulia • solo_traveller • ca
9
Pros:

Mi-a plăcut calitatea serviciilor, micul dejun a fost destul de variat.

Cons:

La check out mi-a dat o taxa suplimentara de $15. Dar fiind că am avut dovada plății pe email, mi-a anulat acea taxă.

2026-08-12 • via Nuitee