Comfort Inn & Suites

Hotels
•
Comfort
7.6 (1120 reviews)
4 Balsam Street , Collingwood , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Hiking
See all facilities

Review Highlights

Pros:
Convenient location, walking distance to metro/shops/restaurants
Friendly, professional and accommodating staff
Free breakfast and coffee/tea
Comfortable beds
Fridge and microwave in rooms
Cons:
Serious cleanliness issues: mould, cockroaches and smells reported
Rooms and public areas feel dated; maintenance needed
Limited breakfast variety and hours (few vegan/vegetarian options, early cutoff)
Inconsistent housekeeping (missing items, leftover trash found)
Occasional check-in delays and lost items

Categories

Cleanliness
4
Multiple reviews report serious cleanliness problems (black mould, cockroaches, smelly rooms, reports of 'beyond dirty' and leaking mould).
Service
8.5
Staff repeatedly described as friendly, warm and professional, accommodating and quick to assist, despite isolated issues like a significant check-in delay and a lost item.
Location
9
Many guests praised the convenient, easy-to-reach location and proximity to transit, shops and restaurants; location is a clear strength.
Room Quality
8
Beds and comfort often praised, rooms are clean in many reports, but some guests noted dated décor, smells, maintenance issues and insect problems.
Amenities
8
Basic amenities like free breakfast, fridge, microwave, tea/coffee and parking are appreciated; some issues reported (no water bottles provided, inconsistent housekeeping).
Value for Money
8
Mixed mentions: several guests said it was worth the price or price-wise good, while others felt it lacked value given cleanliness/condition problems.
Food and Beverage
7.8
Breakfast is repeatedly noted as good and a highlight, but options are limited (few vegan/vegetarian choices) and some guests cited restricted hours or limited variety.
Overall Experience
7.5
Overall stays are often satisfactory with good service, location and breakfast, but serious cleanliness and maintenance complaints lowered many guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:30

Property Description

Convenient Location:
Located in Collingwood, Comfort Inn & Suites is a short distance from popular attractions like Collingwood Harbour, Blue Mountain, and Wasaga Beach.

Comfortable Accommodation:
Each room at Comfort Inn & Suites Collingwood is equipped with amenities like Cable TV, a fridge, work desk, and coffee making facilities. The bathrooms are stocked with toiletries and a hairdryer for your convenience.

Great Facilities:
Enjoy complimentary breakfast, free WiFi, a fitness centre, and a 24-hour front desk during your stay. Benefit from on-site parking at no extra cost.

Book your stay at Comfort Inn & Suites Collingwood for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

7.6
Based on 1120 reviews
Cleanliness: 4
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 7.5
A
Adams • solo_traveller • ca
1
Pros:

Rien à part que l'établissement a approuvé le remboursement complet par booking, car une fois arrivés sur place, la chambre était insalubre : forte odeur d'humidité, tapis crasseux et tachés, insecte sur un lit, plusieurs poils dans les 3 lits, moisissure dans la salle de bain.

Cons:

Une fois arrivés sur place, la chambre était insalubre : forte odeur d'humidité, tapis crasseux et tachés, insecte sur un lit, plusieurs poils dans les 3 lits, moisissure dans la salle de bain.

2026-08-22 • via Nuitee
A
Andrea • couple • ca
10
Comfortable, pleasant, peaceful
Pros:

Friendly staff, clean environment, good location and convenient surroundings

Cons:

No complaints

2026-08-18 • via Nuitee
D
Daniel • couple • ca
8
2026-08-18 • via Nuitee
K
Kiteretse • family_with_children • ca
10
Pros:

Breakfast served, clean room, and nice staff

Cons:

Nothing

2026-08-17 • via Nuitee
M
Maninder Singh • family_with_children • ca
8
2026-08-15 • via Nuitee
D
Dave • couple • ca
7
2026-08-13 • via Nuitee
N
Nirmala • family_with_children • ca
7
2026-08-13 • via Nuitee
I
Iulia • solo_traveller • ca
9
Pros:

Mi-a plăcut calitatea serviciilor, micul dejun a fost destul de variat.

Cons:

La check out mi-a dat o taxa suplimentara de $15. Dar fiind că am avut dovada plății pe email, mi-a anulat acea taxă.

2026-08-12 • via Nuitee
S
Sandeep • family_with_children • ca
7
2026-08-12 • via Nuitee
P
Peter • family_with_children • ca
8
Pros:

Excellent breakfast and location

2026-08-11 • via Nuitee
J
Jenifer • family_with_children • ca
7
Decent hotel if only option
Pros:

Easy to find. Very friendly staff.

Cons:

Room was expensive and I expected more. Room was dated, holes in carpet and sheets, food left on floor from another guest- covered in ants, mold in bathroom. Ive stayed at much better hotels for 400$ a night!!

2026-08-10 • via Nuitee
N
Nathalie • extended_group • ca
8
agréable et simple
Pros:

personnel très gentil. lits confortables.

Cons:

le réseau Wi-Fi est très instable, il n'a presque jamais fonctionné ! Il devrait y avoir de l'eau sans citron disponible. Le déjeuner était "correct", mais il manquait souvent d'aliments (jamais eu de saucisse ni de patates car ils ne fournissaient pas à la demande).

la douche fonctionnait très mal pour le débit d'eau.

2026-08-10 • via Nuitee
A
Amy • couple • ca
5
Pros:

Main floor lodging
Free breakfast
Free tea and coffee
Fridge and microwave

Cons:

Dated
Breakfast only till 930
Black mould in the shower/also leaked
Weird smell also in the bathroom

2026-08-08 • via Nuitee
C
Cristina • couple • ca
3
Not visiting again
Cons:

not a lot of value for the cost
checkin was significantly delayed (2 hours)
we forgot a rain jacket in the armoire, it was never found!

2026-08-06 • via Nuitee
P
Parul • family_with_children • ca
5
Satisfactory
Pros:

Breakfast was ok, not great. Room and washroom were clean. Overall satisfactory stay.

2026-08-06 • via Nuitee
M
Mifra • family_with_children • ca
10
Price wise it was good
Pros:

Convenient

Cons:

They did a regular clean up on our room

2026-08-05 • via Nuitee
S
SUNITA • family_with_children • ca
8
2026-08-04 • via Nuitee
K
Ketan • solo_traveller • ca
1
Never going to booking again as we all has nightmares with honeybees, spiders & bugs
Pros:

Location

Cons:

Room has lot of honeybees and spiders

2026-08-04 • via Nuitee
R
Ruud • extended_group • nl
8
Pros:

Geweldig ontvangst, werden met alles zeer goedgeholpen.

Cons:

Nvt

2026-08-03 • via Nuitee
S
Sabine • couple • de
5
2026-07-25 • via Nuitee