Crowne Plaza San Jose La Sabana by IHG

Hotels
•
IHG
8.6 (142 reviews)
Sabana Norte contiguo al Parque, Metropolitano La Sabana, San José, San Jose, 24431-000 , San José , CR
506-25-43 6000

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Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Casino
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great service
Comfortable rooms
Good food
Cons:
Busy location
Wear and tear observed

Categories

Cleanliness
8.51
The property was very clean and the rooms were noted to be comfortable and clean.
Service
8.98
Service was consistently praised across multiple reviews, especially highlighting specific staff members like Einer and Alejandro.
Location
8.52
Conveniently located off the main road with easy access, though some noted that the area is a bit busy.
Room Quality
8.17
Rooms were described as comfortable; however, there were mentions of wear and tear in furnishings.
Amenities
8.6
Amenities were appreciated, especially the restaurant service and quality.
Value for Money
8.46
Generally good value considering the quality of service and room comfort.
Food and Beverage
9.01
Food quality was specifically praised, especially at the Nativo restaurant.
Overall Experience
8.58
Multiple reviews indicate a strong positive overall experience with personalized service and warm staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:54

Property Description

Experience the thrill of the Crowne Plaza San Jose La Sabana, your premier destination in the heart of San José, where excitement meets elegance.

Recreational Paradise
Unleash your adventurous spirit at our on-site casino, unwind by the stunning outdoor pool, or maintain your fitness routine at our 24-hour fitness center.

Culinary Delights
Savor exquisite international cuisine at Nattivo Kitchen or enjoy the convenience of 24-hour room service. Treat yourself to a refreshing drink at our poolside bar for a perfect relaxation moment.

Business & Events Ready
With 20,852 square feet of flexible meeting space, including 14 well-equipped meeting rooms, we cater perfectly to your business needs and special events while providing seamless express check-in/out services.

Don't miss this exceptional opportunity to elevate your travel experience—book your stay today!

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 142 reviews
Cleanliness: 8.51
Service: 8.98
Location: 8.52
Room Quality: 8.17
Amenities: 8.6
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
S
sebent2025 • Family
8
Brilliant rooms, Nearby attractions amazing and brilliant food. 4.8 stars ⭐️⭐️⭐️⭐️
Pros:

The hotel overall was AMAZING 🤩 plus the breakfast and attractions nearby were some of the best things that you could possibly have. I LOVED coming because we could see the national stadium from our room. The hotel could get much better, but it is 100$ per night. Do you rate it very well, but it is quite a lot of money. But I do recommend very highly, because of the attractions and how good the hotel is overall.

2026-02-10 • via Tripadvisor
D
dunwomblin • Couples • Marlow, Buckinghamshire, England
6
Average hotel at above average prices
Pros:

We had one night here before leaving Costa Rica and it was plenty.
It’s not what I would call a 4* hotel.
We arrived earlier than the regular checkin time but reception told us our room was empty & just needed cleaning. We left our bags at bag drop and went for a walk, coming back 1.5 hours later.
Reception told us, the room was still not ready and it’d be another 45 minutes. We sat and waited for over an hour during which time numerous people came in (mainly airline crew) and were immediately assigned rooms.
Eventually we did get our room which was very dingy with the only window looking out onto the back of the hotel with air conditioning units & no sky or sunlight.
The room itself was big with plenty of space and the bed was very clean and comfortable. The bathroom, however,although it had nice towels & toiletries was very tired and a bit grubby in places. There was limescale round the taps & on the waste plug.
Breakfast was fine although very, very noisy so we had to sit outside despite it being very windy.
To summarize - no, I wouldn’t recommend it. It’s an ugly building & although it’s been refurbished to a certain extent inside it’s not 4* standard. That being said, it’s in a relatively safe area of San Jose and, after crossing a few very busy roads, you can walk in the large park nearby. There is not much else in the area however apart from a few fast food places & a supermarket. I didn’t really see any better alternatives in the area but,if you’re only there for a night, you might be better just staying at an airport hotel.

2026-02-03 • via Tripadvisor
S
stacygu3 • Solo travel • Jacksonville, Florida
10
First time to CR
Pros:

Very nice! I was traveling with Gate1 and this was start and end hotel....breakfast was fine unfortunately because my flight times, I literally was only here a few hours....enough to sleep.

2026-02-01 • via Tripadvisor
D
Donna • family
10
Pros:

The property was very clean and friendly staff. Right off the main road which was good because it was accessible but being so close to the main road was also a bit busy. Would definitely stay there again.

2025-10-10 • via Nuitee
F
Fredy • family
10
Pros:

Ok

2025-10-05 • via Nuitee
6
60victorf • Solo travel • Englewood, Florida
10
The Best of San Jose
Pros:

Absolutely fantastic stay! Short cab ride to museums. One hundred percent spot-on service. Absolutely a flagship property for the IHG brand.

2025-09-29 • via Tripadvisor
E
Edward
10
Pros:

When you come in to the front desk…it’s an easy experience and will only take a few minutes. Unfortunately, some people have many questions

2025-09-29 • via Nuitee
A
A299WUmarcelam • Business
10
Great service, thank you Einer
Pros:

Excellent service, the room was very comfortable and clean. The food at the “Nativo” restaurant was really good and Einer was a very friendly and attentive waiter, my congratulations and thanks.

2025-09-25 • via Tripadvisor
Y
yeseniarO8024MR • Family
10
Einer is a true professional.
Pros:

Einer is very attentive and very professional as a server. He has a great disposition and is excellent at what he does.. He made us feel very welcome in Costa Rica!!!

2025-09-20 • via Tripadvisor
S
Stay615200 • Solo travel
10
Crowne Plaza, San Jose—Excellent Choice
Pros:

My experience at Crown Plaza, San Jose IHG has been nothing short of wonderful. My service has been amazing from the cleanliness of my room, the friendliness of the staff and exceptional food.

I have to call out my server Einer for breakfast each morning of my stay. He was friendly, remembered my name and provided top level service.

100 percent recommend.

Stephanie 💕

2025-09-16 • via Tripadvisor
U
U2261EWrafaell • Business
10
Excelent
Pros:

Amazing service from Einer at the break fast very attentive and very helpful! Will return soon always a welcoming environment

2025-09-16 • via Tripadvisor
I
I3051VIianb • Business
10
Crowne Plaza SJO
Pros:

Awesome experience, staff was super friendly, rooms were very clean and I would stay here again anytime that I come back to SJO

2025-09-16 • via Tripadvisor
V
Vacation27713464972 • Couples
10
Nothing compares to the treatment received at the Crowne Plaza San Jose La Sabana.
Pros:

This hotel provides one of the best experiences one can imagine. The staff are warm, welcoming, and incredibly caring in every department.
Personalized touches enhanced our stay and made every day a most pleasant memory.

2025-09-14 • via Tripadvisor
S
Sightsee04649425447 • Business
10
Great service
Pros:

I love this hotel. I go there frequently for business. The rooms are comfortable, the staff are wonderful, the food is great. My server Alejandro at the restaurant Nattivo was SO friendly and attentive.

2025-09-14 • via Tripadvisor
D
devonc752 • Business • Brussels
10
Great experience at the restaurant
Pros:

Rolando took great care of me. I enjoyed my meal here. His service was excellent 👌I recommend the pork ribs. Thanks again!

2025-09-11 • via Tripadvisor
A
alvarot938 • Business
10
Good food and service
Pros:

The food is good and the service great. Rolando the waiter took good care of us. I really enjoyed to pesto gnocchis with chicken.

2025-09-07 • via Tripadvisor
A
Adrainn • family
10
Pros:

We have stayed here twice and always enjoy it. Not much to do in the area but it’s across from a Walmart Mercado which is convenient. You can walk during the day but beware at night.

2025-08-28 • via Nuitee
A
amanda Jana • friends
10
Pros:

Great staff and hotel

2025-08-22 • via Nuitee
J
Jaime
8
Pros:

The property seems to start showing wear and tear...specially the room furniture and carpeting

2025-08-15 • via Nuitee
K
Keith James • partner
10
Pros:

Staff is excellent. Very clean rooms and good restaurants

2025-07-22 • via Nuitee