Crowne Plaza San Jose La Sabana by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (726 reviews)
Sabana Norte, junto a Agencia Datsun , San José , CR

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Exceptional, attentive staff (multiple mentions by name)
Very good breakfast (varied, early service, good omelettes and juices)
Excellent location for exploring the city; taxis available
Large, quiet rooms that are generally clean and comfortable
On-site restaurants praised (Nattivo and Japanese restaurant mentioned)
Large pool
Cons:
No in-room refrigerator despite 5-star rating
Occasional cleanliness details (damp smell resolved, carpet/window cleanliness)
Beds can be too soft for some guests
Intermittent amenity problems: wifi outage and empty bathroom kit reported
Occasional service friction in billing at the restaurant
Minor room maintenance issues (squeaking bed, missing shower handle)

Categories

Cleanliness
8.4
Generally reported as clean (e.g., 'habitación muy limpia', 'kept tidy and clean'), though a few guests noted issues: a damp smell initially, occasional carpet/window cleaning concerns and one report of an empty bathroom kit.
Service
9.6
Consistently excellent across reviews: multiple mentions of attentive staff (Alejandro, Nancy, Eric), prompt issue resolution and friendly, English-speaking personnel; many guests praise staff attentiveness and warmth.
Location
9
Frequently noted as a strong point — 'location was great', 'Buena ubicación', 'optimal to visit the different neighbourhoods', taxis available at the door.
Room Quality
8.3
Rooms described as large and comfortable by many guests, with good soundproofing, but some negatives: very soft beds, a squeaking bed, missing shower handle in one bathroom and no in-room fridge in a 5-star property.
Amenities
8
On-site restaurants and a large pool praised, breakfast service strong; however several amenity issues mentioned (no fridge in room, wifi failure for one guest, empty bathroom kit not replaced).
Value for Money
8.1
Generally considered good value for location/quality ('buena relación calidad-precio'), though some guests note it feels more like a 4-star experience by European standards due to a few missing amenities.
Food and Beverage
9.2
Breakfast frequently highlighted positively (varied, good omelettes and juices, early service) and on-site restaurants receive strong praise, though a few guests mentioned limited breakfast variety or slow restaurant billing.
Overall Experience
9
Many glowing overall comments ('Tremendously satisfying', 'Excelente trato y estancia', 'Todo muy bien') reflecting consistently positive stays, with only minor issues reported by a minority of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:38

Property Description

Prime Location

Nestled in the heart of Costa Rica, our hotel offers the perfect blend of convenience and comfort. Situated just minutes away from the Juan Santamaria International Airport and surrounded by iconic landmarks, you'll find yourself at the center of it all.

Gastronomic Delights

Indulge your taste buds at our exclusive dining options, including the renowned Fuji Japanese restaurant and the trendy Nattivo Kitchen. With a rich culinary experience awaiting you, every meal is a journey of flavors to savor.

Unique Souvenirs

Take a piece of Costa Rica home with you from our gift shop, featuring the iconic Café Britt Souvenir collection. From local crafts to national treasures, find the perfect memento to cherish your time in this paradise.

Experience the best of Costa Rica with us. Book your stay now and create unforgettable memories!

Important information:

The additional fee for extra person is $20 in all room types.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

8.7
Based on 726 reviews
Cleanliness: 8.4
Service: 9.6
Location: 9
Room Quality: 8.3
Amenities: 8
Value for Money: 8.1
Food and Beverage: 9.2
Overall Experience: 9
M
MICHELE • extended_group • it
7
Pros:

El trato en general de todo el personal, en particular a la Srta. Dariela de la RECEPCION y la Srta. Maria José del restautante y el CLUB LOUNGE del 6° piso, y un camarero muy amable en el desayuno/almuerzo, de quién no me acuerdo el nombre, y el chico que prepara los cockteles en el BAR: muy amables los dos!!!

2026-10-26 • via Nuitee
F
Francisco javier • solo_traveller • cl
9
2026-10-26 • via Nuitee
L
Liova • family_with_children • gt
8
Pros:

El desayuno en el 6to nivel y la atención del personal, 100 puntos

Cons:

Olía a húmedo la habitación pero lo resolvieron rápido, gracias.

2026-10-19 • via Nuitee
F
Fio • couple • cr
10
2026-10-19 • via Nuitee
R
Rodriguez • extended_group • co
10
Sin duda, mi hotel favorito de San Jose
Pros:

La atención desde el check-in hasta la salida fue espectacular; valoro demasiado, por ejemplo, la atención de Alejandro, quien estaba muy al pendiente de todo en el restaurante.

2026-10-13 • via Nuitee
R
Roeland • family_with_children • nl
10
2026-10-12 • via Nuitee
K
Katja • solo_traveller • ch
9
Pros:

Super nettes Personal, tolles Frühstück sbüffet, grosse Zimmer.

Cons:

Etwas ins Alter gekommen

2026-10-12 • via Nuitee
J
Jose Pablo • family_with_children • cr
10
2026-10-10 • via Nuitee
G
Gerson • solo_traveller • gt
7
2026-10-10 • via Nuitee
L
Leonardo • solo_traveller • cr
10
2026-10-08 • via Nuitee
R
Ricardo • couple • ar
10
Great stay
Pros:

Breakfast was great, the location was great and the staff was very friendly.

Cons:

Nothing to report

2026-10-07 • via Nuitee
W
Wilfred • solo_traveller • gt
10
Pros:

El desayuno y que me permitieron un Early check-in

2026-09-16 • via Nuitee
E
Esteban • solo_traveller • cr
9
2026-09-13 • via Nuitee
D
Danissa • couple • cr
10
2026-09-13 • via Nuitee
M
MARÍA • family_with_children • es
8
Alojamiento cómodo y funcional
Pros:

Instalaciones y personal.

Cons:

No tiene nevera en la habitación, siendo un hotel de 5 estrellas.
Comparado con los alojamientos del país, se entiende su categorización de 5 estrellas. Pero en Europa sería más parecido a un hotel de cuatro estrellas.

2026-09-09 • via Nuitee
M
MICHELE • solo_traveller • it
8
2026-09-08 • via Nuitee
C
Carlos • extended_group • es
9
2026-09-08 • via Nuitee
K
Klaus-Matthias H.J. • family_with_children • cl
9
Pros:

Das Frühstück war sehr gut, vor allem die Omelettes und die Säfte. Die Lage war auch optimal, um die verschiedenen Stadtteile zu besuchen. Die Bedienung vom Staff aber 10/10

Cons:

Das Erdgeschoss und der Lobbybereich wirkten auf mich sehr steril und ungemütlich. Es fehlte völlig die herzliche Wärme und das lebendige Flair, das man sonst aus Lateinamerika kennt.

2026-09-08 • via Nuitee
S
Sharples • extended_group • ca
10
Tremendously satisfying. A-1 all around.
Pros:

The modern and stylish Presidential Suite exceeded expectations! I've stayed at the property before and everything is kept tidy and clean. Both The Nattivo Restaurant (on site) and the Japanese restaurant (on site) are very good. Staff handle issues promptly and with a smile. English speaking staff at this property is available.

Cons:

Cannot really think of anything that could've been better. Perhaps being able to stay in the Presidential Suite for more than eight days lol.

2026-09-07 • via Nuitee
J
Jhonny • couple • cr
10
2026-09-04 • via Nuitee