Quality Inn & Suites

Hotels
•
Quality Inn
5.1 (732 reviews)
5410 Ridge Avenue , Cincinnati , US
+1 513-440-0771

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Convenient location (close to highway, restaurants, city access)
Good value/price for a short stay
Comfortable bed mentioned by some guests
Room size adequate for one night
Breakfast available (basic options)
Cons:
Very poor cleanliness (filthy rooms, hair on bed, dirty floors, stained towels)
Strong, unpleasant odors (marijuana, cigarette, musty, chemical cover-ups)
Pest issues reported (roaches)
Outdated rooms and fixtures
Limited/poor breakfast offerings
No elevator to upper floors
Inconsistent or poor customer service and disputed refund handling
Bedding/comforters appear unclean

Categories

Cleanliness
2
Multiple reviews describe rooms as filthy (hair on bed, used towels left, stained towels, dirty floors), pervasive bad smells (musty, cigarette, marijuana), roaches and visible grime — cleanliness is very poor.
Service
6
Mixed reports: some guests found staff acceptable, but others report terrible customer service and a dishonest refund process (staff instructed cancellation via Booking.com then refund denied). Overall service is inconsistent.
Location
9.5
Consistently praised: close to highway and restaurants, convenient for visits and city access — location is a clear strength for many guests.
Room Quality
3.5
Rooms are often described as outdated, damp/musty, smelling of smoke, with worn bedding and uncomfortable/dirty floors — room quality is below expectations.
Amenities
4
Limited amenities noted: basic breakfast options only, no elevator to upper floors, and generally minimal offerings.
Value for Money
8
Several guests mention the price was good and it was acceptable for a one-night stay; despite issues, many felt the rate offered decent value.
Food and Beverage
4
Breakfast frequently described as sparse or mediocre (two cereals, waffles, yogurt; missed expected items like eggs or biscuits & gravy); some found it acceptable for a quick bite.
Overall Experience
3.8
Overall experience is negative for many due to cleanliness, odors, and some service failures; a few positives (location, low price) slightly mitigate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
This hotel, located off Interstate 71, provides easy access to various attractions including the Cincinnati Zoo and Botanical Garden, making it a perfect choice for travelers looking to explore the area.

Comfortable Rooms
Featuring essential amenities such as a microwave, fridge, and coffee maker, the rooms at Quality Inn & Suites Cincinnati ensure a comfortable stay. The simple décor and work desk in each room add to the convenience and functionality.

Relaxation and Entertainment
Guests can unwind and enjoy the seasonal outdoor pool on the sun deck, or visit the on-site bar for a refreshing drink. With 24/7 front desk staff available, assistance is always just a call away.

Book your stay at Quality Inn & Suites Cincinnati now to experience convenience, comfort, and relaxation during your visit to Cincinnati.

Important information:

Please note that the minimum age to stay at this property is 21 years of age. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.1
Based on 732 reviews
Cleanliness: 2
Service: 6
Location: 9.5
Room Quality: 3.5
Amenities: 4
Value for Money: 8
Food and Beverage: 4
Overall Experience: 3.8
S
Sally • solo_traveller • us
6
2026-10-30 • via Nuitee
W
wasiq • solo_traveller • us
4
Pros:

Location very close to the highway , surrounding area was so so. breakfast was ok

Cons:

Appeared run down and could have been some more cleaner, staff was ncie

2026-10-28 • via Nuitee
R
Ria • solo_traveller • us
5
Not feel comfy
Pros:

The location besides the Asian Buffet restaurant that s why I stay there

Cons:

It smell bad the carpet and looks like the bedding linen especially the comforter bed cover not washed every customer change. The faucet broken in the bathroom

2026-10-25 • via Nuitee
M
Meme • extended_group • us
5
2026-10-24 • via Nuitee
K
Kristina • couple • us
10
2026-10-20 • via Nuitee
K
Kristina • couple • us
10
2026-10-20 • via Nuitee
S
Savannah • couple • us
10
2026-10-19 • via Nuitee
R
Rahel • extended_group • us
1
Filthy room, dishonest refund process, and terrible customer service. Never again!
Pros:

Nothing

Cons:

Extremely disappointing experience. I would give zero stars if I could!

The room was absolutely filthy, with hair on the bed, a dirty used towel left by the door, and an unbearable smell. It was completely unacceptable.

We immediately complained to the front desk, and the staff instructed us to cancel through Booking.com, telling us the refund had to be handled through the third party. We followed their instructions and left without staying even one night.

After we left, the hotel refused to approve our refund! They completely ignored our complaints about the room’s cleanliness and simply cited their cancellation policy.

This experience felt dishonest and misleading. We paid for a room we couldn’t reasonably stay in, followed the staff’s instructions, and were still denied a refund.

Extremely poor hygiene, terrible customer service, and a complete lack of accountability. I would never recommend this hotel.

2026-10-15 • via Nuitee
V
Victoria • family_with_children • us
1
Worst stay ever
Cons:

The whole place smelled like weed, the bed felt like it had sand in it. The floors were dirty, and towels stained. I would not stay here again or recommend it to anyone.

2026-10-12 • via Nuitee
S
Serena • couple • us
8
Great location..daughter is doing an internship and we are visiting her.
Pros:

Enough for a quick bite to eat.

Cons:

No elevator...but I am healthy and can walk!:)

2026-10-11 • via Nuitee
S
Sheryl • family_with_children • us
3
Left early because the roaches were bad. Had to get another room.
Cons:

Roaches and there isn’t an elevator to the second floor

2026-10-10 • via Nuitee
D
Dwana • couple • us
9
2026-10-10 • via Nuitee
I
Imran • solo_traveller • us
1
2026-10-09 • via Nuitee
R
Rob • solo_traveller • us
7
Pros:

Old outdated rooms not very clean very loud they say no smoking but all you smell is marijuana strongly

Cons:

The price was good the staff was okay that's really about it

2026-10-07 • via Nuitee
D
Dwana • couple • us
9
2026-09-19 • via Nuitee
D
Dwana • couple • us
9
2026-09-18 • via Nuitee
K
Kmiller • solo_traveller • us
5
Pros:

We didn't like it.

Cons:

It is an old hotel, it felt damp and musty. The floor in our room was slick and dirty. Good location from the city. Breakfast is only served until 9am, we missed it!

2026-09-18 • via Nuitee
R
robert • solo_traveller • us
9
2026-09-17 • via Nuitee
R
Roy • extended_group • ca
3
Cons:

The hall way smell marijuana smoke

2026-09-17 • via Nuitee
R
Robert • couple • ca
2
2026-09-16 • via Nuitee