Holiday Inn Express & Suites Charleston DWTN -Westedge by IHG

Hotels
•
Holiday Inn Express
8 (1355 reviews)
250 Spring Street , Charleston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Good location
Cons:
Cleanliness issues
Old room condition
Unexpected parking charges

Categories

Cleanliness
7.5
Room was mentioned as not clean and bathrooms had mould.
Service
8.5
Friendly staff received positive feedback.
Location
8.5
Good location close to accessible transit and other amenities.
Room Quality
7
Some rooms appeared tired and had old furniture.
Amenities
8
Facilities were mentioned positively, but bathrooms need refurbishment.
Value for Money
8
Affordable price, but some complaints about charges and older amenities.
Food and Beverage
8.5
Breakfast was praised for variety and quality.
Overall Experience
8
Overall acceptable experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Convenient Location
The Holiday Inn Express and Suites Charleston Downtown- WestEdge is perfectly situated near Charleston's Historic District, making it an ideal choice for exploring the city's attractions.

Luxurious Amenities
Enjoy a relaxing stay with our beautiful outdoor pool, complimentary Express Start hot breakfast buffet, and high-speed wireless internet, ensuring a comfortable and convenient experience for all guests.

Nearby Attractions
Within walking distance to popular destinations such as the Joe Riley Baseball Field, The Citadel, and The Medical University of South Carolina, our hotel offers easy access to key landmarks and activities in Charleston.

Book your stay at the Holiday Inn Express and Suites Charleston Downtown- WestEdge for a memorable and enjoyable visit to the charming city of Charleston.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note pets can only be accommodated in the feature room types. Pet fees are $50 per pet per day up to $150. Please let us know that you will have a pet before arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1355 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
A
Anthony • couple • us
2
nasty dirty broke down hotel !!
Pros:

the bed was comfy ! that's the only thing I liked about the place!

Cons:

this place is a dump , staff was not friendly at all , they need to shut down and do a major upgrade on everything! paint was flaking off the walls , tiles cracked , gaps in doors , I could go on forever ! 300+ a night to stay here , you kind of expect more !! there is no place to park , homeless begging you at the front door ! just a dump !!!!!

2026-04-18 • via Nuitee
A
Audrey • couple • us
10
2026-04-16 • via Nuitee
S
Scott • couple • au
8
2026-04-15 • via Nuitee
C
CarmenSpain • Solo travel
6
Overpriced for its quality
Pros:

Expensive for the service received. The room had a humidifier that was extremely noisy and didn't allow a good night sleep. The breakfast lacked healthy options except for occasional piece of fruit (yogurt was advertised but not present). The pool was closed despite being a holiday weekend and advertised as open for the season starting April. Room size was big and bed comfortable. Please be advised that a car will be needed even if not far from city center.

2026-04-12 • via Tripadvisor
M
Merissa • family_with_children • us
9
Great parking and breakfast, but disappointed by the cold pool and the lack of promised amenities.
Pros:

I loved being able to park on the same level as my room; it made getting to the car so much easier. It was also nice that there was plenty of available parking at a decent rate compared to other downtown locations. Additionally, they had a good selection of breakfast items.

Cons:

The hotel isn't within walking distance of much. The heated pool was cold and not very enjoyable. Although the sign stated a 19-person capacity, there were only four other people there with us, and it definitely wouldn't have fit many more. When we checked in, they mentioned complimentary coffee and tea, but we never found it. We usually enjoy having ice water, but even though there was an ice machine, we never located the promised complimentary water, coffee, or tea.

2026-04-12 • via Nuitee
M
MargiePargie • Couples • Baltimore, Maryland
2
Dirty Dilapidated Hotel
Pros:

This hotel is overpriced, for the quality of the rooms. Rooms are old and worn. Bathroom door was peeling and wouldn’t lock. Toilet wouldn’t flush. Tiles were moldy The soap dispensers in the shower were falling off the wall. There were stains on the carpet. Parking lot is small and we needed to park in a parking garage next to the hotel and walk to the hotel. The walk isn’t far but for older adults, it could be difficult.

2026-04-10 • via Tripadvisor
A
Agnes • couple • us
8
2026-04-10 • via Nuitee
R
Robert • couple • us
6
Adequate Accommodation
Pros:

Convenient to MUSC and easy to navigate

Cons:

The beds were not comfortable, back sore next day

2026-04-08 • via Nuitee
S
Shonda • family_with_children • us
10
2026-04-07 • via Nuitee
1
151marks • Couples • Barrington, Illinois
8
Good hotel but not great
Pros:

Staff friendly. Breakfast ok. Location is good to all parts of the city. Hotel needs updating. Carpets torn and worn. Hallways not vacuumed daily. Is the breakfast area did not have the trash cans emptied, and they were overflowing. The tables were not wiped down after people left and were sticky.

2026-04-05 • via Tripadvisor
P
paulcS5418WE • Couples
6
Nice for a short stay
Pros:

Bed was comfortable, room was spacious enough, coffee in the room with a nice TV. Bathroom, however, had mold and mildew in spots around the shower and we had to use a rag wedged in the shower door to keep it closed while showering

2026-04-03 • via Tripadvisor
O
Otero Cabot • extended_group • us
2
2026-04-03 • via Nuitee
B
Byron • family_with_children • us
10
2026-03-31 • via Nuitee
J
Javier • solo_traveller • us
10
Pros:

Clean property.

2026-03-29 • via Nuitee
J
Jim • couple • us
4
On top of all the previously mentioned shortcomings we were not given the room we booked which was handicapped accessibl
Pros:

Location

Cons:

Room was too small, no place to put luggage for two, no place to put toiletries in bathroom, very little closet space

2026-03-28 • via Nuitee
G
Gregory • family_with_children • us
9
2026-03-24 • via Nuitee
K
Kacie • extended_group • us
1
Not good
Pros:

Nothing maybe the size of the room

Cons:

Everything The toilet did not work and took 2 days to fix. The lady at check in was not nice. Had to wait 30 minutes after check in to actually get our room. They did not give us pillows or sheets for the pull out sofa. Took until the second day to get a pillow for the pull out sofa.

2026-03-22 • via Nuitee
N
Nancy • family_with_children • us
8
It was fine, utilitarian and met our need.
Pros:

Convenient to downtown

Cons:

Parking off campus a bit inconvenient. Only one person at check-in desk created a wait.

2026-03-22 • via Nuitee
T
timgT8173CR • Family
2
Avoid at all costs
Pros:

Decent location. Staff was unprofessional and unhelpful. Rooms are old and not well kept. STAY ANYWHERE BUT HERE!

2026-03-20 • via Tripadvisor
P
PETER • couple • ca
3
2026-03-10 • via Nuitee