Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

Hotels
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Holiday Inn Express
8 (1407 reviews)
250 Spring Street , Charleston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Good location
Cons:
Cleanliness issues
Old room condition
Unexpected parking charges

Categories

Cleanliness
7.5
Room was mentioned as not clean and bathrooms had mould.
Service
8.5
Friendly staff received positive feedback.
Location
8.5
Good location close to accessible transit and other amenities.
Room Quality
7
Some rooms appeared tired and had old furniture.
Amenities
8
Facilities were mentioned positively, but bathrooms need refurbishment.
Value for Money
8
Affordable price, but some complaints about charges and older amenities.
Food and Beverage
8.5
Breakfast was praised for variety and quality.
Overall Experience
8
Overall acceptable experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Convenient Location
The Holiday Inn Express and Suites Charleston Downtown- WestEdge is perfectly situated near Charleston's Historic District, making it an ideal choice for exploring the city's attractions.

Luxurious Amenities
Enjoy a relaxing stay with our beautiful outdoor pool, complimentary Express Start hot breakfast buffet, and high-speed wireless internet, ensuring a comfortable and convenient experience for all guests.

Nearby Attractions
Within walking distance to popular destinations such as the Joe Riley Baseball Field, The Citadel, and The Medical University of South Carolina, our hotel offers easy access to key landmarks and activities in Charleston.

Book your stay at the Holiday Inn Express and Suites Charleston Downtown- WestEdge for a memorable and enjoyable visit to the charming city of Charleston.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note pets can only be accommodated in the feature room types. Pet fees are $50 per pet per day up to $150. Please let us know that you will have a pet before arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1407 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
N
nwanji • solo_traveller • us
6
Pros:

Near family for travel without being directly downtown.

Cons:

Bathroom facilities were out of order early in the morning and had to relocate to another room.
It wasn't the worst but totally unexpected. Better communication between facilities and the front desk is definitely needed.

2026-05-22 • via Nuitee
C
Charissa • couple • us
5
Was too far from the waterfront, and not worth less money.
Pros:

The bed was comfortable.

Cons:

Where you pull up at front door, the drop off is so extensive that if you are in a sedan or car low to the ground you may ruin your car going down it. We had to back up and turn around as it sounded like it may take out or tear the oil pan.
I asked for a receipt when checking out, and they said Booking could give me one and that was after she said there were extra charges for parking and hotel stay charges???
We were placed in a room on the first floor that had a toilet that would keep running if you didnt push handle back up every time. Shower door didn’t close all the way while in it. Carpeting looked like it was 25 years old and all stained.

2026-05-20 • via Nuitee
P
PAULA • solo_traveller • us
8
Pros:

Location

Cons:

Beds not comfortable and bathroom very small.

2026-05-15 • via Nuitee
K
Klaus • extended_group • de
7
Für ein bis zwei Nächte ok.
Pros:

Sauberkeit, nettes Personal.

Cons:

Zu laute Klimaanlage ließ sich nicht abstellen.
Frühstück nur auf Papp-bzw. Styroportellern,
Platstikbesteck.

2026-05-14 • via Nuitee
K
Kerri • couple • us
9
2026-05-12 • via Nuitee
S
Sharyn • couple • au
10
2026-05-12 • via Nuitee
K
Kalin • family_with_children • us
5
Pros:

Room

Cons:

breakfast

2026-05-11 • via Nuitee
A
Amanda • couple • us
10
2026-05-10 • via Nuitee
C
Charles • couple • us
7
2026-05-10 • via Nuitee
S
Stephanie • couple • us
5
2026-05-09 • via Nuitee
Ольга • couple • ua
3
* Very disappointing stay. * Overpriced for the quality provided. * Would not stay here again. * Expected much better fo
Cons:

Very disappointing stay.

The room was outdated, with old carpet, an unpleasant smell, and extremely low ceilings that made the space feel uncomfortable. The bathroom design was very inconvenient — the sink was poorly designed, water splashed everywhere, and there was no proper space for personal items. The shower setup caused water to leak onto the floor, leaving everything wet and humid.

Housekeeping was minimal — towels were changed and trash was removed, but no proper cleaning was done during the stay.

Breakfast was poorly managed. Many items were constantly missing, including basic options, and nothing was restocked even during breakfast hours.

The biggest issue was a hidden charge after checkout. I was charged $86 without any clear explanation. Only later was I told this was for parking, but this was NOT clearly disclosed during booking or at check-in. We even asked where to park, and no one mentioned any additional fee.

This lack of transparency is unacceptable. If the parking fee had been clearly disclosed in advance, I would likely have chosen a different hotel.

Overall, the price does not match the quality at all. I would not stay here again.

2026-05-09 • via Nuitee
B
Brandi • couple • us
10
Great hotel, convenient location, and nice amenities.
Pros:

Very clean, conveniently located near MUSC great breakfast

Cons:

Service at the front desk was lacking on this visit. There were two employees at the check-in desk. One was helping another guest and one seemed to be working on a project. We waited probably 5 to 10 minutes to check in, but we weren’t even greeted until we were being checked in. But the gentleman who helped us was very nice.

2026-05-09 • via Nuitee
C
Cheryl • couple • us
3
Pros:

Location
Front desk personnel tried to be helpful. Seemed like a lack of training and staff.

Cons:

Dirty hallways and elevator-looked like a construction zone-missing baseboards. Heater fan would not shut off-ran all night.

2026-05-08 • via Nuitee
M
Marissa • family_with_children • us
5
Pros:

Staff was very nice

Cons:

First room we were given- AC didn’t work. They tried to move us to another room and we went to walk in and there was a man staying in the room. We told the front desk- they said the room wasn’t supposed to be occupied. Advised that it was. They then moved us to a king bed room and my son had to sleep on the floor cause the cot they provided him was so uncomfortable. He was supposed to have a separate bed because we originally booked 2 standard beds. The room was damaged with stains on the carpet and ceiling peeling. Bathroom was dirty. It wasn’t worth the price we paid for it.

2026-05-07 • via Nuitee
M
Michel • couple • fr
7
2026-05-04 • via Nuitee
M
Markus • couple • ch
8
Sehr gutes Hotel für die Durchreise
Pros:

Freundlicher Empfang, gutes Hotel für die Durchreise, saubere und moderne Zimmer

Cons:

Lage ausserhalb des Stadttzentrums, in Fusswegdistanz wenig zu unternehmen, Pool war leider geschlossen

2026-05-01 • via Nuitee
N
Nancy • couple • us
9
Pros:

I liked the new paint and carpet. Everything looked fresh

Cons:

The location was a bit awkward for our Uber drivers to get around. The driveway scraped the bottom their cars.

2026-05-01 • via Nuitee
A
Audrey • extended_group • us
10
2026-04-27 • via Nuitee
A
Alison • family_with_children • us
2
Find another hotel
Pros:

The room size

Cons:

The property was dirty, mold in the showers, paint chipping off of the walls. Parking was horrible.

Booked a room with 2 queen beds and got a room with a king and pull out sofa. I had to go to the front desk to get extra lines and pillows. When asked if additional pillows cases we included there wasn’t and had to go back and get them again.
Asked for extra towels and asked for the room to be cleaned and again I had to go back and get extra towels.

Eggs for breakfast was watery. For the cost of the hotel I expected much better. Could have paid the same price a night for a nicer hotel closer to downtown

2026-04-27 • via Nuitee
S
Stefania • solo_traveller • it
10
Ottima posizione per il MUSC
Pros:

La posizione molto comoda per raggiungere il MUSC in pochi minuti a piedi, la pulizia e il confort delle stanze, il mini market interno e la disponibilità del personale

2026-04-25 • via Nuitee