Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

Hotels
Holiday Inn Express
8 (1474 reviews)
250 Spring Street , Charleston , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Good location
Cons:
Cleanliness issues
Old room condition
Unexpected parking charges

Categories

Cleanliness
7.5
Room was mentioned as not clean and bathrooms had mould.
Service
8.5
Friendly staff received positive feedback.
Location
8.5
Good location close to accessible transit and other amenities.
Room Quality
7
Some rooms appeared tired and had old furniture.
Amenities
8
Facilities were mentioned positively, but bathrooms need refurbishment.
Value for Money
8
Affordable price, but some complaints about charges and older amenities.
Food and Beverage
8.5
Breakfast was praised for variety and quality.
Overall Experience
8
Overall acceptable experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Convenient Location
The Holiday Inn Express and Suites Charleston Downtown- WestEdge is perfectly situated near Charleston's Historic District, making it an ideal choice for exploring the city's attractions.

Luxurious Amenities
Enjoy a relaxing stay with our beautiful outdoor pool, complimentary Express Start hot breakfast buffet, and high-speed wireless internet, ensuring a comfortable and convenient experience for all guests.

Nearby Attractions
Within walking distance to popular destinations such as the Joe Riley Baseball Field, The Citadel, and The Medical University of South Carolina, our hotel offers easy access to key landmarks and activities in Charleston.

Book your stay at the Holiday Inn Express and Suites Charleston Downtown- WestEdge for a memorable and enjoyable visit to the charming city of Charleston.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note pets can only be accommodated in the feature room types. Pet fees are $50 per pet per day up to $150. Please let us know that you will have a pet before arriving.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Guest Reviews

8
Based on 1474 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
M
maria olivia family_with_children us
1
Never stay on this hotel.
Pros:

Breakfast so bad empty food shelves. And parking so far and paid for it.

Cons:

Parking so far and extra charge.

2026-08-07 via Nuitee
L
Laura family_with_children es
6
Pros:

El desayuno

Cons:

Ruido en la habitación, había un motor que se encendía regularmente a lo largo de toda la noche

2026-08-06 via Nuitee
R
Rifet couple us
9
2026-08-05 via Nuitee
T
Tamela couple us
4
Definitely not worth the traffic hassle to look for parking for so long when it’s advertised as having a parking area.
Pros:

Close to MUSC

Cons:

Advertised as property with free parking, but it’s a garage across an alley and no close handicapped places for elderly or wheelchairs.

2026-08-05 via Nuitee
D
Diane couple us
6
2026-08-03 via Nuitee
D
David couple ca
8
Pros:

Hôtel bien situé à 8 minutes de voiture du quartier historique. Déjeuner excellent (mention à l’employé qui s’assurait de changer les plats pour avoir toujours du frais). Hôtel et chambre propre.

Cons:

Climatiseur un peu bruyant mais rien qui nous empêche de bien dormir.

2026-08-03 via Nuitee
D
Dawn family_with_children us
3
Cons:

The pool area was horrible. I injured my knee getting in/out of the pool. The stairs are absolutely horrible. I saw a number of heavier set ladies struggling to get in and out.

2026-07-21 via Nuitee
K
Kim family_with_children us
2
Couldn't stay thankful reservation didn't work out
Pros:

Location

Cons:

Said the rooms weren't clean and my reservation was not available. Staff acted very strange. 2 staff followed us out as we were leaving . 1 hiding behind pillar not realizing I could see his face & lady acting strange also. Glad it didn't work out. Didn't feel welcomed or comfortable there. Bizarre experience

2026-07-21 via Nuitee
M
Michell solo_traveller us
8
2026-07-17 via Nuitee
V
vaughan solo_traveller nz
6
Pros:

it a supermarket close by.

Cons:

it was noisy and the food places next to the hotel was closed and wasnt said on the website so had to travelto get food and i pick that hotel due to the proximity of food places

2026-07-15 via Nuitee
H
Huskerchief Family Overland Park, Kansas
2
Avoid at all costs even if using points!
Pros:

This place sucks was my worst hotel stay ever. Late check in, no towels both days until requested, smoke alarm went off early morning both nights just due to humidity, tv channels didn’t work and when requested service never showed until the next night.

2026-07-13 via Tripadvisor
M
Mark family_with_children nl
1
Waardeloos absoluut niet heen gaan
Pros:

Kamer was zeer slecht vloer zeiknat na regenbui andere kamer gehad bed zeer slecht veel schimmel in badkamer.

Cons:

Zeer slecht onderhouden

2026-07-13 via Nuitee
S
Skylar couple us
2
Not worth it. Find somewhere else.
Pros:

Cheaper than some other options. But that’s about it

Cons:

Everything else. Location was pretty terrible. Everything was expensive Uber rides, and never once had an early room clean so the cleans never happened. Bathroom was pretty nasty, and the door to our room did not even close all the way. Comparable to $50/night motels that I’ve been to. Staff wasn’t the friendliest, didn’t have change for the washer and dryer, did not have pool towels. And again location was not good.

2026-07-07 via Nuitee
S
serenidyp Friends getaway Lansing, Ingham County, Michigan
4
No towels. Seriously, there were no towels.
Pros:

This…was kinda rough. The staff were doing their best with what they had but: the room was falling apart, there was a doggy odor and yellow stains on the curtains. But most importantly THERE WERE NO TOWELS. Ive stayed at some pretty rough places but they’ve always had towels and washcloths. We get in and there was 1 singular hand towel in the entire room. The pool area had no towels. The front desk was offering no towels or apologies. We had to go and buy what we needed for the first night and the next day we only got towels, still no washcloths.

Drinks in the lounge were expired.

Parking was expensive and unsafe.

Breakfast was limited and sad.

Corporate has completely abandoned this location. I would not stay again.

2026-07-06 via Tripadvisor
M
Maria Vitoria couple us
8
2026-07-06 via Nuitee
L
Lakesha couple us
10
2026-07-05 via Nuitee
D
Donna solo_traveller us
1
Not clean
Cons:

Did not get the king suite we booked. 1 wash cloth in 4 days.
Floors were dirty

2026-07-03 via Nuitee
A
Anand couple us
5
Ok
Pros:

Breakfast was ok but pancakes machine was not working so for vegetarian like us options were less

Cons:

Room TV was not working and despite complains no action was taken right away

2026-07-02 via Nuitee
N
Neal solo_traveller us
10
Was able to get the towels from front desk.
Pros:

Convenient to the hospital.

Cons:

Only one towel in bathroom with 2 people registered to stay and no wash clothes.

2026-07-02 via Nuitee
S
SheyenneC Family Knoxville, Tennessee
4
Choose another hotel
Pros:

The location & pictures on IHG.com are the reason I chose this property, upon arrival we were given very vague instructions on where to park & how to enter the hotel. Where we were told to park there were no luggage carts, so we had to carry everything down a sidewalk through a grass area covered in dog feces. I didn’t know that this property accepted pets or I would NOT have stayed here because I’m allergic to dogs. When we finally got to the room, we couldn’t get in, the door was stuck, we pushed it in & then it wouldn’t shut, I went to the bathroom I saw that it was in very poor condition. I took pictures to document this. Then we went to the pool, the area is clean but it definitely needs to be upgraded. There were no towels, I went to the front desk to get towels & tell the manager about the issues we were having. She offered to move our room & I asked if someone was going to help us because there were no luggage carts. She said she would send someone up to the room to fix the door. They did fix the door but now it won’t lock. Later on I pulled out the sofa bed to make it & there were dirty sheets inside from the previous guests. I called the front desk & asked them to send someone up to get them. I was not happy.
The second day still no pool towels, not enough towels in our room either.

2026-07-01 via Tripadvisor