Hilton Cincinnati Netherland Plaza

Our stay at this old-time luxury hotel was wonderful! It was a lovely hotel, built around 1931 and had old-time glamour. Some people may think that hospitality is simply their "business" and while that may be true, I want to mention some OUTSTANDING people there who made OUR stay like we were staying with "family": Courtney and Mahili (restaurant); Sheena (bar/lounge); Max (front desk/check-in) and Anthony (bell desk). These SPECIAL people surely made hospitality look EASY and it is because of them that we would like HONORABLE MENTION to go out to them!!! Thanks, Hilton, for doing this one RIGHT (like all your hotels!).

Strongly discourage booking for any team related event. Tried to book a room block like we have done many times; and once they set it up you are obligated for 80% of the rooms even up to 60 days prior to event. 30 days prior to our scheduled stay our tournament got cancelled; so we tried to cancel the rooms and were charged a $3,000.00 cancellation fee. After trying to explain the situation and how a 5th grade baseball team does not have $3,000.00 to just burn; they still would not waive the fee and instead only gave us a room credit for 12 rooms to use; almost $100.00 more per room than originally quoted. We ended up having 10 families willing to travel to Cincinnati and stay to help cover the cost even though event was cancelled. To make matters worse; they only had 9 rooms available with our promised 2 double queen beds; so one of the families had to stay in a single bed room. Extremely disappointed on how the entire thing was handled and needless to say would never stay or recommend any team to stay at this hotel.

Historic renovations, decor, atmosphere

Location is nice with a lot to do around. Bed was comfortable and room was nice and clean.

Nice, clean

One of the reasons we love this hotel is because each time we stay, staff members always go above and beyond. This time, it was Tanesha at the reception desk. She made this a Mother’s Day weekend we’ll never forget with her thoughtfulness. Can’t say enough about her hospitality!

Great location. Walking distance to many restaurants.

I want to share a serious incident that happened to me at the Hilton Cincinnati Netherland Plaza on April 21, 2026. I was on official business travel.

I had reservations at Embassy Hilton, I was moved to this hotel without my consent due to overbooking. After checking in with valid ID, I was later accused of fraud because the hotel attached the WRONG Hilton rewards account to my reservation.

Instead of verifying the issue professionally, security dressed in plain clothes pounded on my door, refused to leave when I asked, and later took photos of me on his personal phone. I was told multiple times that police were on the way and that I was part of a “serious investigation.” Multiple people were involved, I asked numerous times what the issue was. The manger said the police would explain more when they get there. I told them I had chest pains and I needed to know what was going on and they did nothing but to continue to question me. I asked the manager if I could show him my travel orders and my work id and he goes upstairs with me to my room and his face turns so red, but he continues to tell me the police is coming. I even told him a coworker was on sight that could identify me and they said they didn’t want to involve more people.

After HOURS of stress and confusion, the hotel admitted it was THEIR mistake.

This is not just bad customer service—this is a failure in safety, judgment, and accountability.

Had the nerve to say they will use this as training.

The hotel was so dirty.

No guest should be treated like this.

@HiltonHotels — this deserves more than a simple apology.

Had the absolute WORST experience here causing us to end our stay early. Will never return! The story is ridiculous, bullet points to avoid an essay.

*Line was over an hour to check in.

*Deluxe room (paid extra for) was still not ready by housekeeping 90 minutes after check in started (530pm) despite a confirmed check in 4 hours earlier via phone with the same staff at 130pm same day.

*Forced to take a standard room instead of Delux room we paid for w/o compensation or refund of price difference.

*Standing water in shower / drained slowly over-night.

* Maintenance called THREE times the following morning to repair the overflowing toilet. Five (5) hours later they eventually told us they couldn't fix it and we would have to change rooms.

*Front desk told Expedia they had no room available to switch us to, forcing us to cancel plans and leave a day earlier. (They initially acted like they had a room for us (still not a deluxe because I asked), but when I contacted Expedia to discuss everything we were going through and their rep called to confirm the issues, Max then told them they didn't have a room for us at all.)

*Poor customer service / was told to go through Expedia for any issues or refunds since that is who I booked with instead of Hilton directly. Staff attitude seems to look down on you when you don't book with Hilton direct (I.E. Front desk clerk MAX).

*Breakfast bar was out of most everything, or it was dried and old. Only one server for tables on a Sunday morning (w. a sold out hotel night the day prior) so no service to order outside of the laughable buffet. All yogurts had expired in early March, several weeks prior to our stay at the end of April. ($25.00 PP cost - we were given "tickets" since we had a downgraded room. I would be even more incensed if we had paid that cost for it!)

*No parking - attached garage is $37 per day or $47 per day for valet (Use the garage across the street or down the block to save money)

*Six elevators but only 1-3 working at a time. Wait time for elevators is very long at check-in.

*Very dingy, outdated, dirty, decor. Carpet needs replacing or at least cleaned, upholstery in sitting and dining areas is ripped, torn, stained, and peeling. Chairs in the rooms are stained, especially office chairs. No updated tech for charging phones if you use a USB-C cord. Better bring a brick and plug it into the floor outlet.

*Room refrigerator barely works
*No microwaves in room
*Flat hard pillows and plastic-like sheets/comforters

*Advertises room service online but doesn't have it.
*Pool has been closed since 2018

*No vending machines on individual floors, forcing you to spend money in the pricey gift shop instead. (3 regular soda bottles were $12)

The night manager Tenesha took care of us very well.

The environment was great, everyone was nice and helpful. The hotel was clean and if you needed anything, the staff was right there to help.

If you want to stay somewhere with character then you must stay here. If you are bothered by imperfection, you will be frustrated.
I was here for a meeting. The art deco splendor of this building is one of the most impressive that I have ever seen. Everywhere you look there are items of such breathtaking detail, from the etching on the elevator, the light fixtures, the mirrors. I really have never seen anything like it.
-other plus-free, big gym
-location

The building is old.
-The room: a bit worn, is clean, bathroom not big. Cleaning service effective. Not loud but walls thin. (In fairness, I have stayed at $500 rooms in other cities that were as word recently but these rooms are not new) the carpet is worn but super clean and beds seem very new. Doors are very old.
-the showers are the worst part-the water is not hot and you have to run it for a LONG time to get warm. They need to fix this
-Parking and getting there-I drove around the block three times. You have to pull in this narrow tunnel into valet. The valet was fast but $$$ ($50/night) and I did not need my car during stay but I think there is some limit on getting your car ?
-Staff-sone were helpful and nice, some were not
-There is coffee maker but you can get carry out coffee in restaurant.
Bottom line-I would stay again because life is short and who needs a cookie cutter hotel every night but if the things I noted would bug you maybe go elsewhere. The building is

Lobby is cute

Check in.

The property was beautiful but the staff and management were awful.

Don't waste your time. Just a nasty experience. we spent two nights here on a business trip because it is a walking distance from the convention center. I will never stay here again. Bathtub wall had streaks of hair on it. I notice it in the middle of my shower. We woke up the next. morning to find the work table and chair in the room covered with ants. I have never seen so many ants in my life. This hotel was a huge disappointment. Look somewhere else.