Hilton Cincinnati Netherland Plaza

Hotels
•
Hilton Hotels & Resorts
8.2 (1158 reviews)
35 West 5th Street , Cincinnati , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Historic charm
Great fitness center
Cons:
Decline in service
Lack of cleanliness and maintenance

Categories

Cleanliness
7.01
Rooms are tired looking, with stained carpeting and an overall sense of dirtiness.
Service
8.48
Standard service is expected, but recent changes have made it less welcoming.
Location
9.02
Historic location adds charm, but recent service changes impact arrival experience.
Room Quality
6.47
Rooms are noted to be tired and in need of maintenance.
Amenities
9.5
The fitness center is excellent and one of the best encountered in hotels.
Value for Money
7.96
Considering the hotel’s decline, not great value.
Food and Beverage
8.51
Only the 1931 Lounge remains a nice spot, but lacks overall impact.
Overall Experience
8.68
A mix of positive and negative aspects leads to an average sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:16

Property Description

Luxurious French Art Deco Design

Step into a world of elegance at Hilton Cincinnati Netherland Plaza, where French Art Deco style meets modern comfort. Admire the intricate details of the design while enjoying the convenience of amenities like a beauty salon, barber shop, clothing store, and gift shop.

Fine Dining Experience

Indulge your taste buds at Orchids at Palm Court, offering exquisite fine dining options. For a more casual meal, head to The Grille at Palm Court for delicious American cuisine. Whether it's breakfast, lunch, or a special dinner, our restaurants cater to every palate.

Convenient Location and Modern Comfort

Located in the heart of downtown, our hotel is just minutes away from popular attractions like Fountain Square and Paul Brown Stadium. Unwind in our contemporary rooms equipped with all the essentials, from cable TV with HBO to a coffee maker and work desk.

Book your stay at Hilton Cincinnati Netherland Plaza for a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 33 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1158 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 6.47
Amenities: 9.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.68
D
Drake • couple • us
1
I’ve stayed at nicer Red Roof Inns. To call this a 4 star hotel is craaaaaazy
Pros:

Lobby is cute

Cons:

Rooms are very dated and not cleaned well. The wallpaper was peeling off the walls, the paint was chipping. The base boards were molding and the AC unit did not work when we checked in. There was a used bar of soap left on the bathroom self, and it had a hair on it.

2026-04-13 • via Nuitee
W
William • solo_traveller • us
5
Past its former glory.
Pros:

Check in.

Cons:

The room was beat. Hole in the desk chair upholstery, bathroom door broken, windows were filthy, everything needed painted. The parking price is high and the process to pay is cumbersome - 5 minutes!

2026-04-13 • via Nuitee
B
Billie • extended_group • us
1
They were all over the place with staff that had no idea what they were doing and no help
Pros:

The property was beautiful but the staff and management were awful.

Cons:

Late check in and no compensation

2026-04-12 • via Nuitee
E
ElizabethE891 • Business • Macedonia, Ohio
2
1 star is for the retro decor
Pros:

Don't waste your time. Just a nasty experience. we spent two nights here on a business trip because it is a walking distance from the convention center. I will never stay here again. Bathtub wall had streaks of hair on it. I notice it in the middle of my shower. We woke up the next. morning to find the work table and chair in the room covered with ants. I have never seen so many ants in my life. This hotel was a huge disappointment. Look somewhere else.

2026-04-11 • via Tripadvisor
A
Anita • solo_traveller • us
8
Pros:

Historically valuable.

2026-04-11 • via Nuitee
A
Ayva • extended_group • us
5
Got the job done but no hot water was rough.
Pros:

It was in the perfect location for our trip!! The hotel was very well kept and the beds were comfortable!

Cons:

We stayed on the 27th floor and we had no hot water. Also had complications with entering our hotel room but that was solved rather quickly.

2026-04-06 • via Nuitee
E
Eric • couple • us
10
2026-04-04 • via Nuitee
P
P4095KNrc • Family
4
Don’t call ahead and ask if your room is ready for early check in.
Pros:

We traveled 3 hours to spend the weekend and go to a couple of Reds games. Due to things outside of our control, we fell behind schedule and were strapped for time to make it to the 1st game on time. We called on our way to see if our room was ready and asked if we were able to check in early. We had 2 separate rooms and were told that both rooms were ready and we could check in. So we went to the hotel, and we got there and had like a 10 minute window to throw our bags down and walk to the stadium. When we went to check in we were told neither room was ready. Granted, it was like 20 minutes before actual check in time, but this wasted minuets we did not have when we were told our rooms were both ready. Made our situation much more stressful. Moral of the story, don’t call ahead and take their word if your room is ready early and you’re pressed for time. They gave our room away and were still cleaning the other room. The hotel was cool itself. 1950s vibes. But it wasn’t anything spectacular. Our room was tiny. The other room was bigger and they had a better room experience. I’d go back only to walk through it because it’s apparently haunted.

2026-03-30 • via Tripadvisor
D
Dan43085 • Family • Columbus, Ohio
6
Past time for a remodel of this historic hotel
Pros:

I had a Hilton free night award to use for an overnight in Cincinnati between two Reds games. I needed a room with two beds and my first two choices were not available so it ended up being a decision between this hotel and the Cincinnatian. I think I chose wrong.

The positives:

The location is great. It’s right by Fountain square and about a half mile up the hill from the stadiums.

The lobby area and bar/restaurant are beautiful and you can feel the history. This must have been a spectacular place to stay years ago.

The negatives:

Once you get off the elevator and start heading to your room the charm is all gone. You could easily be fooled into thinking you were in a run down Ramada by the airport.

The room itself was mostly adequate. The beds were decent but the pillows were sad and the blankets were minimal. The bathroom is just bad. It’s small and cramped. The shower would not even be acceptable at that Ramada - no water pressure and water was still pouring out of the spout even when you pull up the little lever attached to the faucet like all 1980s bathtub fixtures. The showers need to be totally replaced.

All in all - there are much better options downtown. This historic hotel deserves a full remodel of the guest rooms and until it gets one you should stop in for a drink at the beautiful bar before going back to your much more modern hotel room.

2026-03-29 • via Tripadvisor
V
Valerie • family_with_children • us
6
Meh
Pros:

Good location, the beds were comfortable

Cons:

Zero USB ports and hardy any outlets. The water pressure in the shower was terrible.

2026-03-26 • via Nuitee
T
Taiya • extended_group • us
10
2026-03-25 • via Nuitee
T
Tahesha • couple • us
10
Pros:

It was very nice

2026-03-24 • via Nuitee
G
GLENN • solo_traveller • us
10
2026-03-21 • via Nuitee
C
Carl • couple • us
10
2026-03-21 • via Nuitee
D
Debra • couple • us
5
For the money and safety did not feel safe
Pros:

Breakfast good. Location good

Cons:

Rooms and bathrooms too small. Parking was an issue. Ate about a block away. SWAT team was out front. Said there had been a shooting in the area and unruly teens. Did not feel safe.

2026-03-18 • via Nuitee
G
Gilreath • solo_traveller • us
10
2026-03-16 • via Nuitee
M
mandsager1 • Family
2
Good location BUT Avoid if you can.
Pros:

Avoid if you can. Good location but rooms are failing apart and are in need of serious overhaul. Paint, trim failing off walls. First “suite” had no working heat or shower. Front desk didn’t offer to move us until I pressed. Mind you it was 830PM with a teen who needed to shower post football tourney. Offered to send maintenance (who was great by the way) who couldn’t fix either issue. Finally moved rooms, downgraded. Had to press to offer a rate change, instead was offered free breakfast and points. Finally offered a $20 discount.

Plenty of other options in same area.

-Hilton member.

2026-03-15 • via Tripadvisor
S
Shantell • extended_group • us
2
Great staff. But hotel in desperate need of a renovation.
Pros:

The staff were amazing. The hotel itself is terrifying. I should’ve did more research before booking. Because I didn’t realize I would be staying in the haunted mansion lol

Cons:

The building needs a major update. Renovations are absolutely needed.

2026-03-10 • via Nuitee
P
Paul • couple • us
4
2026-03-10 • via Nuitee
S
Scott • solo_traveller • gb
8
2026-03-09 • via Nuitee