Hilton Cincinnati Netherland Plaza

Hotels
•
Hilton Hotels & Resorts
8.2 (1196 reviews)
35 West 5th Street , Cincinnati , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Historic charm
Great fitness center
Cons:
Decline in service
Lack of cleanliness and maintenance

Categories

Cleanliness
7.01
Rooms are tired looking, with stained carpeting and an overall sense of dirtiness.
Service
8.48
Standard service is expected, but recent changes have made it less welcoming.
Location
9.02
Historic location adds charm, but recent service changes impact arrival experience.
Room Quality
6.47
Rooms are noted to be tired and in need of maintenance.
Amenities
9.5
The fitness center is excellent and one of the best encountered in hotels.
Value for Money
7.96
Considering the hotel’s decline, not great value.
Food and Beverage
8.51
Only the 1931 Lounge remains a nice spot, but lacks overall impact.
Overall Experience
8.68
A mix of positive and negative aspects leads to an average sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:16

Property Description

Luxurious French Art Deco Design

Step into a world of elegance at Hilton Cincinnati Netherland Plaza, where French Art Deco style meets modern comfort. Admire the intricate details of the design while enjoying the convenience of amenities like a beauty salon, barber shop, clothing store, and gift shop.

Fine Dining Experience

Indulge your taste buds at Orchids at Palm Court, offering exquisite fine dining options. For a more casual meal, head to The Grille at Palm Court for delicious American cuisine. Whether it's breakfast, lunch, or a special dinner, our restaurants cater to every palate.

Convenient Location and Modern Comfort

Located in the heart of downtown, our hotel is just minutes away from popular attractions like Fountain Square and Paul Brown Stadium. Unwind in our contemporary rooms equipped with all the essentials, from cable TV with HBO to a coffee maker and work desk.

Book your stay at Hilton Cincinnati Netherland Plaza for a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 33 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1196 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 6.47
Amenities: 9.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.68
S
Samuel • solo_traveller • us
1
Absolutely terrible
Pros:

The staff was great and helpful

Cons:

The room was an absolute disaster. Holes in the sheets, dirty, broken lamp shades, exposed wiring, the shower didn't work, the sink drain was very slow, no microwave, you could see the peeling paint behind the wallpaper, musty smelling. Hands down the worst hotel I've ever stayed in. It was so bad that we checked out shortly after arriving and received a full refund. I honestly have no idea how this place is a 4 star hotel. The manager was very nice though.

2026-06-03 • via Nuitee
S
Sara • couple • us
7
Beautiful place, but expensive for what it is.
Pros:

Stunning hotel. Love that the hotel is being kept in its original state. The front desk staff was really friendly and helpful. Loved the music at the bar! Great ambience.

Cons:

Service was slow at the bar and didn't enjoy the drinks that much either. The bed was fine, but I think my husband may have been allergic to the pillows. Room was pretty small for what we paid, I think. The outdoor awning could definitely use some work as could the overall "aroma" of the place when we first walk in. It smelled kind of musty and didn't start off with a great impression.

2026-06-01 • via Nuitee
R
Rick • extended_group • us
7
2026-06-01 • via Nuitee
R
Roger • solo_traveller • us
7
2026-06-01 • via Nuitee
M
Manny • solo_traveller • us
7
Cons:

We didn't have warm water all weekend

2026-05-31 • via Nuitee
Албена • couple • us
9
Pros:

Great location! and it used to be a very nice hotel...

Cons:

Room was good. Definitely not an accommodation for a lifetime member. Not even a try. Bar is horrible with the "new" stuff...if you want anything more than a glass of wine, bourbon or a soda - go else. And they do not take the wrong item off your bill. No pool, no launch...

2026-05-31 • via Nuitee
K
Kim • family_with_children • us
6
Rooms nice but check-in staff not friendly
Pros:

I choose this location thinking we would walk to Ballgame but we ended up driving. The area is active. The room was excellent, beds were comfortable and clean. We were on 20th floor and view of the city and river was great!

Cons:

We were very frustrated with check-in process. My reservation check-in time was 4pm-5pm that I choose 2 weeks prior. We arrived 445pm and room was not ready. We sat in lobby for 75 minutes before room was ready. The staff offered nothing extra to help accommodate us and barely received an apology.

2026-05-30 • via Nuitee
M
Margaret • couple • us
10
2026-05-28 • via Nuitee
G
Goodwin • couple • us
10
2026-05-27 • via Nuitee
T
Tracy • couple • us
9
Pros:

Location was great.

Cons:

They didn’t recognize the early check in request unless we signed up for their rewards.

2026-05-26 • via Nuitee
T
Tiffany • solo_traveller • us
5
Looks are deceiving
Pros:

Good location in downtown Cincy.

Cons:

We called ahead to verify if we could check in earl, we were told to arrive at noon. When we arrived our room was not ready. We walked around a while and checked back at 2. Still not ready. We checked two more times, we were told they were very full and they offered us a queen or double room. I declined at first. When our room was still not ready at 4:15, we finally accepted the downgrade. The room was extremely small, and all facilities were very dated. At a place, the hotel appears opulent, but looks are deceiving.

2026-05-25 • via Nuitee
L
Ledbetter • couple • us
10
All Good
Pros:

Everything was satisfactory

Cons:

Musty Smell

2026-05-25 • via Nuitee
A
Alberto V. Santamaria • solo_traveller • us
5
Pros:

Great customer service!

Cons:

The hotel is extremely overpriced and overrated. It's a very old hotel with poor maintenance. Also, I had made my reservation a month before going to the hotel, and when I got there, they had sold my room to another guest and I ended up in a room that I didnt want. They told me that they were sold out.

2026-05-25 • via Nuitee
M
Macyn • family_with_children • us
7
Some pros and cons.
Pros:

Convenient walk to Great American Ballpark for a Reds game. Rooms were spacious and clean. Parking in the Mabley garage was easy.

Cons:

Our room AC unit would not get any cooler than 70 degrees, so it was hot and difficult to sleep. Breakfast at their restaurant was included with our stay and when we went for breakfast, the staff was a little less than friendly and seemed very overwhelmed or understaffed despite a mildly busy appearing restaurant. We were urged to utilize the buffet instead of made to order menu. No coffee refills and our waitress disappeared for so long we just left our voucher on the table and left so we wouldn’t miss check out.

2026-05-25 • via Nuitee
P
Pankaj • solo_traveller • in
6
Pros:

Location, Decor

Cons:

Room facility, Shower

2026-05-22 • via Nuitee
S
Sharon • extended_group • us
3
A bad deal all around
Pros:

Location

Cons:

Lost my boooking
Charged for an extra day
Staff unaccomodating
Rooms very small
Extra charges for everything

2026-05-21 • via Nuitee
M
Mohale Jerry • couple • za
6
Is okay, for rest and go.
Pros:

Location great, Hotel bit outdated furniture.

Cons:

Billed our card for Breakfast even though it was included in the booking fees.

2026-05-21 • via Nuitee
M
Maurizio • extended_group • it
5
Ottima la posizione, negativo il livello della struttura
Pros:

L’unico aspetto positivo è la posizione centrale

Cons:

Struttura datata che necessita di un profondo rinnovamento, sia per offrire al cliente uno standard oggi presente ovunque, sia perché diventa rischioso proseguire con una struttura ormai obsoleta in molti servizi ed impianti. Per avere l’acqua calda per la doccia bisogna aprire tutti i rubinetti ed attendere almeno 10 minuti prima che arrivi….
Ovunque si può notare che è urgente intervenire, dalla moquette alle porte, dalle tende ai serramenti, i letti…..

2026-05-19 • via Nuitee
L
L4115AYpamelad • Couples
10
EXTRA-SPECIAL friendliness, great service and fun!!!
Pros:

Our stay at this old-time luxury hotel was wonderful! It was a lovely hotel, built around 1931 and had old-time glamour. Some people may think that hospitality is simply their "business" and while that may be true, I want to mention some OUTSTANDING people there who made OUR stay like we were staying with "family": Courtney and Mahili (restaurant); Sheena (bar/lounge); Max (front desk/check-in) and Anthony (bell desk). These SPECIAL people surely made hospitality look EASY and it is because of them that we would like HONORABLE MENTION to go out to them!!! Thanks, Hilton, for doing this one RIGHT (like all your hotels!).

2026-05-18 • via Tripadvisor
C
Chen • solo_traveller • us
9
2026-05-18 • via Nuitee