Hotel Urban Express

Hotels
•
Independent
7.8 (144 reviews)
Aldama 404 Zona Luz Col C, Villahermosa, TAB, 86000 , Villahermosa , MX
52-99-33144645

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Pets allowed

Facilities

Free breakfast
Meeting rooms
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
Terrace
Continental breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Centrally located
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.69
Several reviews mentioned cleanliness issues, including hair found in the room.
Service
9.16
Most reviews highlighted good service, including friendly staff.
Location
8.7
Centrally located, but some concerns about safety at night.
Room Quality
7.15
Some guests noted room size issues and discomfort with bedding.
Amenities
7.68
Amenities were mentioned as basic, lacking items like a hairdryer.
Value for Money
8.14
Mixed reviews on value, with some feeling it was overpriced for the service.
Food and Beverage
6.69
Breakfast options were often criticized for being limited.
Overall Experience
8.16
Overall satisfactory experience, though highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Savor Culinary Delights
Enjoy a meal at Grijalva, or stay in and take advantage of the hotel's room service.
Modern Comforts
Make yourself at home in one of the 99 air-conditioned guestrooms with complimentary wireless internet access and digital programming for entertainment.
Convenient Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and event facilities for meetings and conferences.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

With a stay at Olmeca Plaza Urban Express, you'll be centrally located in Villahermosa. Book now to experience luxury and convenience at its best!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VSA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

7.8
Based on 144 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
F
fred66 • family_with_children • be
6
Bruyant.
Pros:

Parking sécurisé.

Cons:

Chambres très bruyantes à cause de la climatisation résonnant dans les chambres par les cours intérieures. Pas de fenêtre, petit déjeuner inclus sauf que si on veut autre chose que des fruits et du yaourt il faut payer. Combien ? 100$ trop cher. Ils répondent ok 80.

2026-02-26 • via Nuitee
S
Serena • family_with_children • it
7
2026-02-22 • via Nuitee
R
Rodriguez Zurita • family_with_children • mx
10
Pros:

El hotel se ubica en el centro, muy cómodo, limpio, personal muy amable, las habitaciones cómodas, buen precio calidad

2026-01-28 • via Nuitee
A
Anaya Torruco • family_with_children • mx
10
Pros:

El personal es muy amable y el hotel estaba muy limpio

2026-01-26 • via Nuitee
C
Carlos de Jesus • solo_traveller • mx
5
Cons:

No tiene internet estable por lo que tampoco funciona el televisor

2026-01-19 • via Nuitee
A
Alicia Del Carmen • family_with_children • mx
10
Pros:

La ubicación esta bien y precio bien

2026-01-17 • via Nuitee
R
Ruben • family_with_children • mx
9
Bueno
Pros:

El desayuno incluido es insuficiente, aunque el complemento con costo es satisfactorio

Cons:

El servicio de valet para el estacionamiento es muy lento debido a la falta de personal

2026-01-16 • via Nuitee
W
Wingyan • extended_group • hk
6
An awful and annoying experience provoked by a male prepotent desk clerk and saved by female staff
Pros:

We liked the breakfast and the excellent attitude of the female desk clerks of the morning and afternoon shift, completely different to the male desk clerk of the night shift

Cons:

The night desk clerk , a guy possibly called Erik, for which i have found works as the auditor , was unfortunately rude, non polite, nor in will to assist our doubts related to reservation via Booking.com, whole conversation was redundant and his behavior was uterly non polite, he gave us first a room for which the key did not worked ! Then provided us another room for which internet did not worked.
Sorry to say this but we do not recommend this hotel or at least book at the shift this person's attends.

Lo que fue lamentable fue la actitud del encargado del turno de la noche que llegamos, fue un fin de Semana, nos atendio un hombre que identificamos como Erik, que se desempeña como auditor del hotel, fue grocero, nada amable, y sin voluntad de ayudarnos con dudes respecto a tramites via booking.com, sus respuestas eran cortantes y redundantes, muy lamentable,
Nos brindó una habitation cuya llave no sirvio hasta que se nos dio otra cuyo internet no sirvio nunca.

2026-01-15 • via Nuitee
C
CESAR • family_with_children • mx
10
2026-01-14 • via Nuitee
H
Hui • couple • mx
5
2026-01-14 • via Nuitee
S
Sergio Alfredo • extended_group • mx
8
Regular
Pros:

Lugar y costo

Cons:

Alto costo desayuno y valet parking muy tardado

2026-01-05 • via Nuitee
L
Luna • family_with_children • mx
9
Pros:

El lugar centrico

Cons:

Nada

2025-12-13 • via Nuitee
C
Cesar Ivan • couple • mx
8
2025-12-09 • via Nuitee
E
Edgardo jorge • family_with_children • mx
6
Pros:

La tranquilidad

Cons:

Que nos toco que un cuarto la tubería del lavabo se desconpuso y nos tuvieron que rehubicar de habitación.. Si les hace algo falta de mantenimiento. 🙏🙏🙏🙏 Cada año me quedo en el mismo hotel

2025-11-18 • via Nuitee
S
sergio arturo • family_with_children • mx
8
2025-10-30 • via Nuitee
S
Saul • family_with_children • mx
9
2025-10-27 • via Nuitee
D
Daniel • couple • mx
10
Alimentos
Pros:

Atención

Cons:

El desayuno. Otros ofrecen mejores

2025-10-20 • via Nuitee
S
Saul • family_with_children • mx
9
2025-10-13 • via Nuitee
M
Manuel • extended_group • mx
5
Pros:

Ubicación

Cons:

Instalaciones viejas, NO hay agua caliente

2025-10-11 • via Nuitee
A
Adriana • couple • mx
9
Pros:

Esa cómodo, sobre todo la ubicación muy céntrico
Habitación es amplia

Cons:

Todo bien

2025-10-08 • via Nuitee