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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Evening entertainment
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Steam room
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Game drive nearby
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Colonial Building Accommodation:
Fairmont The Norfolk is a luxurious retreat nestled in tropical gardens, offering elegantly decorated rooms and spacious suites with modern amenities and garden views.
Dining Variety and Wellness:
Indulge in a culinary journey at 6 restaurants including a modern American steak house, a wine bar, and a poolside eatery. Unwind at the fitness centre with sauna, heated outdoor pool, and pampering massage facilities.
Convenience and Cultural Exploration:
Enjoy free WiFi, shopping tours, and cultural excursions arranged by the 24-hour front desk. Immerse yourself in Kenyan history at the nearby National Museums or opt for a shuttle to explore Nairobi or catch a flight from Jomo Kenyatta International Airport.
Book now for an unforgettable stay at Fairmont The Norfolk!
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Free public parking is possible at a location nearby (reservation is not needed).
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The landscape inside , the water sprinklers in the toilets
nothing
I had amazing experience. The staffs were welcoming and i enjoyed the service
Wonderful and extremely helpful and friendly staff
Some of the cobblestone pathways and swimming pool not so easily accessible because of many stairs
My recent stay at the Fairmont was nothing short of exceptional. The hotel perfectly captures a classic, timeless atmosphere while providing top-tier luxurious services.
What truly set this experience apart was the staff. The entire team was professional and welcoming, but the reception desk deserves special praise. I encountered an issue with my credit card upon arrival, and the staff handled the situation with incredible patience and professionalism, resolving it in a calm manner that immediately put me at ease.
If you are looking for a clean, calm, and sophisticated environment in Kenya, I cannot recommend this hotel enough. I look forward to my next visit!"
Excellent!
One staff could have been more courteous, especially at checkout, and the restaurant service could be faster.
The staff were fantastic and made the stay that much more enjoyable.
Nothing it was an amazing hotel.
Beautiful - well located - comfortable - exceptional service! Loved everything about it. It will be where I stay on every trip to Nairobi from here on out!
Comfortable classic hotel in center if Nairobi. Very friendly service, good food and cozy gardens. We would stay again.
A beautiful hotel that provides a peaceful stay with elegance and class.
The Building and its history is amazing.
The staff were exceptional, so kind, so helpful and performed over and above their duties set out for them.
Security was impeccable, with car searches and people scanning arch only reinforced how much this hotel values its guests.
Excellent service
Everything, excellent
N/A
We had 3 nights at the fabulous Fairmont The Norfolk Hotel in Nairobi just before we headed off on safari. It was a great base to explore from in terms of its location and it was topped off by having wonderful staff (especially the ladies on reception) and being in a quiet location. The rooms were cosy and comfortable with a high standard of linen and cleanliness. It felt safe and well-maintained - plus points for great showers. Sadly the weather was poor when we were there so we couldn't make use of the small pool, but it looked inviting. Breakfast was a standout with lots of choices and delicious food. We ate in the bar one evening and everyone enjoyed their meals and the prices were reasonable. Very happy to have stayed here and would recommend.
For the hotel's suggestion - hand towels could do with being one size bigger so ladies can use them to wrap washed hair in (they are too small) and the pillows were a little too plump for both my husband and I so we got slightly sore necks. Also, please consider spraying for mosquitoes at the turn-down service. We were both badly bitten on the first night, but after asking for the room to be sprayed, faced no other issues. These are very minor things and overall, it was a 5* stay. Thank you.
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