Fairmont The Norfolk

Hotels
•
Fairmont Hotels & Resorts
8.8 (388 reviews)
Harry Thuku Road , Nairobi , ke

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Fabulous food
Cons:
Rooms need upgrading
Lighting in bedrooms is insufficient

Categories

Cleanliness
8.69
Very clean hotel.
Service
9.66
Staff are friendly and attentive, outstanding service experiences mentioned.
Location
9.2
Located in the heart of Nairobi, excellent accessibility.
Room Quality
8.15
Comfortable and spacious rooms; some need TLC and an upgrade.
Amenities
8.18
Historic hotel with great grounds; amenities described as current.
Value for Money
8.64
Standard quality for this hotel tier.
Food and Beverage
9.19
Fabulous dining experience highlighted, particularly steak.
Overall Experience
8.66
A wonderful experience with traditional hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:44

Property Description

Luxurious Colonial Building Accommodation:
Fairmont The Norfolk is a luxurious retreat nestled in tropical gardens, offering elegantly decorated rooms and spacious suites with modern amenities and garden views.

Dining Variety and Wellness:
Indulge in a culinary journey at 6 restaurants including a modern American steak house, a wine bar, and a poolside eatery. Unwind at the fitness centre with sauna, heated outdoor pool, and pampering massage facilities.

Convenience and Cultural Exploration:
Enjoy free WiFi, shopping tours, and cultural excursions arranged by the 24-hour front desk. Immerse yourself in Kenyan history at the nearby National Museums or opt for a shuttle to explore Nairobi or catch a flight from Jomo Kenyatta International Airport.

Book now for an unforgettable stay at Fairmont The Norfolk!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 388 reviews
Cleanliness: 8.69
Service: 9.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
M
mugom2026 • Friends getaway • Nairobi
10
Overall best place to book your stay
Pros:

I had amazing experience. The staffs were welcoming and i enjoyed the service

2026-04-18 • via Tripadvisor
G
Georgine • couple • nl
9
Beautiful hotel with charm of the past.
Pros:

Wonderful and extremely helpful and friendly staff

Cons:

Some of the cobblestone pathways and swimming pool not so easily accessible because of many stairs

2026-04-17 • via Nuitee
G
gsc • couple • ch
8
Frühstücksbuffet so reichhaltig wie in Skandinavien
2026-04-16 • via Nuitee
N
N1823RBahmads • Business
10
An Exceptional Blend of Classic Elegance and Modern Service
Pros:

My recent stay at the Fairmont was nothing short of exceptional. The hotel perfectly captures a classic, timeless atmosphere while providing top-tier luxurious services.
​What truly set this experience apart was the staff. The entire team was professional and welcoming, but the reception desk deserves special praise. I encountered an issue with my credit card upon arrival, and the staff handled the situation with incredible patience and professionalism, resolving it in a calm manner that immediately put me at ease.
​If you are looking for a clean, calm, and sophisticated environment in Kenya, I cannot recommend this hotel enough. I look forward to my next visit!"

2026-03-29 • via Tripadvisor
G
Gemma • solo_traveller • us
8
Pros:

Excellent!

Cons:

One staff could have been more courteous, especially at checkout, and the restaurant service could be faster.

2026-03-29 • via Nuitee
N
Nigel • couple • gg
10
I last stayed at the Norfolk 45 years and whilst they have made alot of changes it still retains the old colonial charm.
Pros:

The staff were fantastic and made the stay that much more enjoyable.

Cons:

Nothing it was an amazing hotel.

2026-03-26 • via Nuitee
T
Tammy • couple • us
10
A lovely, convenient and special place to stay in Nairobi. The SERVICE was over the top!
Pros:

Beautiful - well located - comfortable - exceptional service! Loved everything about it. It will be where I stay on every trip to Nairobi from here on out!

2026-03-25 • via Nuitee
V
Valerie • extended_group • at
10
2026-03-22 • via Nuitee
M
MRSlowLoris • Couples • Nairobi
10
Comfortable, historic and friendly
Pros:

Comfortable classic hotel in center if Nairobi. Very friendly service, good food and cozy gardens. We would stay again.

2026-03-21 • via Tripadvisor
M
MalcolmAitkin • Couples • Gillingham, Kent, England
10
Wonderfully peaceful….
Pros:

A beautiful hotel that provides a peaceful stay with elegance and class.

The Building and its history is amazing.

The staff were exceptional, so kind, so helpful and performed over and above their duties set out for them.

Security was impeccable, with car searches and people scanning arch only reinforced how much this hotel values its guests.

2026-03-20 • via Tripadvisor
D
Danny • couple • gb
10
5 star hotel,will definitely stay here again
Pros:

Excellent service

2026-03-20 • via Nuitee
E
Elena • couple • ss
10
Amazing hotel, amazing personnel, historical place.
Pros:

Everything, excellent

Cons:

N/A

2026-03-17 • via Nuitee
B
Belinda • solo_traveller • za
9
2026-03-10 • via Nuitee
T
TravelWithSally • Family • Singapore
10
Lovely stay in a convenient, quiet hotel in central Nairobi
Pros:

We had 3 nights at the fabulous Fairmont The Norfolk Hotel in Nairobi just before we headed off on safari. It was a great base to explore from in terms of its location and it was topped off by having wonderful staff (especially the ladies on reception) and being in a quiet location. The rooms were cosy and comfortable with a high standard of linen and cleanliness. It felt safe and well-maintained - plus points for great showers. Sadly the weather was poor when we were there so we couldn't make use of the small pool, but it looked inviting. Breakfast was a standout with lots of choices and delicious food. We ate in the bar one evening and everyone enjoyed their meals and the prices were reasonable. Very happy to have stayed here and would recommend.
For the hotel's suggestion - hand towels could do with being one size bigger so ladies can use them to wrap washed hair in (they are too small) and the pillows were a little too plump for both my husband and I so we got slightly sore necks. Also, please consider spraying for mosquitoes at the turn-down service. We were both badly bitten on the first night, but after asking for the room to be sprayed, faced no other issues. These are very minor things and overall, it was a 5* stay. Thank you.

2026-03-07 • via Tripadvisor
6
66BJF • Solo travel • Bishops Stortford, Hertfordshire, England
10
Stranded in Nairobi
Pros:

What was meant to be a single night stopover in Nairobi ended up as 4 nights due to The Middle East Conflict. All flights grounded through Doha ( thanks very much you know who you are!)

The team at The Norfolk were fantastic ensuring that anything I needed from toiletries to calls etc were dealt with quickly and efficiently. All staff are super friendly in what is a beautiful colonial hotel located centrally in The City.

Food was well presented both in the restaurants and bars and great value for money.

All in all if you need somewhere to decamp in Nairobi you can’t go wrong with a stay at the Norfolk!

2026-03-05 • via Tripadvisor
R
Rune • family_with_children • se
10
2026-03-04 • via Nuitee
T
travel4annie • Solo travel
10
Royal treatment from a wonderful staff
Pros:

This Fairmont is not only historically interesting, it is also under great management (Russell and Heinz) who manage an amazing staff. I was sad to leave my new family of friends. Everyone treated me like royalty. I always felt safe and I enjoyed every minute of my stay.
Thank you Christine for your amazing customer service every day. You are the best receptionist ever. There are so many staff members I would like to thank for making my experience so memorable. Kanja, Kevin, Rebecca, Johnny and more. I wish I could name you all. The staff is truly amazing in helping make beautiful memories. I highly recommend this hotel.

2026-02-20 • via Tripadvisor
G
Gavin • family_with_children • gb
10
Pros:

Tatu is a top restaurant, and all the staff were excellent

Cons:

The pool is a bitoverlooked

2026-02-14 • via Nuitee
M
Merryn Keogh • couple • gb
8
Short but sweet
Pros:

Unfortunately we were only there for one night - but everything was lovely !
The staff were wonderful
And the express breakfast was lovely

2026-02-14 • via Nuitee
P
piyushach • Solo travel • Mumbai, Maharashtra
10
Give it a try
Pros:

A luxurious 5 star hotel tucked in the middle of the city but away from noisy and crowded road. The hotel is bang opposite to Kenya Cultural Centre and walkable distance to the National Museums of Kenya and to the highway. The staff was welcoming and checked in went smoothly after placing few bags for safe keeping with the concierge. The rooms are quite comfortable but found the beds too soft and jumpy. The room overlooked the beautifully landscaped courtyard garden which gave some peace to its character. The restaurant served good food too. The Room Service and the Housekeeping staff were quite efficient.

2026-02-13 • via Tripadvisor