Fairmont The Norfolk

Hotels
•
Fairmont Hotels & Resorts
8.8 (447 reviews)
Harry Thuku Road , Nairobi , KE
+254 20 2265000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Fabulous food
Cons:
Rooms need upgrading
Lighting in bedrooms is insufficient

Categories

Cleanliness
8.69
Very clean hotel.
Service
9.66
Staff are friendly and attentive, outstanding service experiences mentioned.
Location
9.2
Located in the heart of Nairobi, excellent accessibility.
Room Quality
8.15
Comfortable and spacious rooms; some need TLC and an upgrade.
Amenities
8.18
Historic hotel with great grounds; amenities described as current.
Value for Money
8.64
Standard quality for this hotel tier.
Food and Beverage
9.19
Fabulous dining experience highlighted, particularly steak.
Overall Experience
8.66
A wonderful experience with traditional hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:44

Property Description

Luxurious Colonial Building Accommodation:
Fairmont The Norfolk is a luxurious retreat nestled in tropical gardens, offering elegantly decorated rooms and spacious suites with modern amenities and garden views.

Dining Variety and Wellness:
Indulge in a culinary journey at 6 restaurants including a modern American steak house, a wine bar, and a poolside eatery. Unwind at the fitness centre with sauna, heated outdoor pool, and pampering massage facilities.

Convenience and Cultural Exploration:
Enjoy free WiFi, shopping tours, and cultural excursions arranged by the 24-hour front desk. Immerse yourself in Kenyan history at the nearby National Museums or opt for a shuttle to explore Nairobi or catch a flight from Jomo Kenyatta International Airport.

Book now for an unforgettable stay at Fairmont The Norfolk!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Guest Reviews

8.8
Based on 447 reviews
Cleanliness: 8.69
Service: 9.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
G
Greta • solo_traveller • it
9
2026-10-24 • via Nuitee
M
Marcos • solo_traveller • br
10
Hotel repleto de história que soube se manter jovem e atualizado. Atendimento impecável
Pros:

Staff super amigável, sempre disposta a ajudar. Os guias que disponibilizaram para conhecermos a cidade foram igualmente atenciosos. A comida é deliciosa e o edifício exala história e tradição.

Cons:

Gostei de tudo.

2026-10-23 • via Nuitee
A
Alan • solo_traveller • gb
8
Comfortable and relaxed after a strenuous holiday..
Pros:

Staff. my room. Breakfast. The bar.

Cons:

Nothing

2026-10-19 • via Nuitee
D
Dirce • couple • gh
8
Pros:

The location and the building itself were nice. Nice atmosphere in common areas. Nice manicured garden. They had a coffee table book about the building and the people that lived there, I spent good time going through it, would have bought one if they had for sale.

Cons:

The room was not maintained well, old tv, the chair fabric was tearing, toilet didn’t flush well and shower didn’t stay in the position desired.

2026-10-14 • via Nuitee
D
Diogo • couple • pt
10
Pros:

Não tenho palavras suficientes para descrever o quão extraordinário foi este hotel! Depois de 8 dias intensos de safari, chegámos exaustos e este lugar foi simplesmente o paraíso perfeito para recarregar energias antes da praia. A equipa foi surpreendentemente generosa ao guardar as nossas malas de uma semana para a outra, sem qualquer problema um gesto que nos poupou imensa dor de cabeça e que mostra um nível de serviço verdadeiramente excecional. O conforto dos quartos foi simplesmente perfeito, exatamente o que precisávamos depois de tantos dias em tendas e estradas de terra batida. Cada detalhe foi pensado ao milímetro, cada membro do staff foi incansável em garantir que tínhamos tudo o que precisávamos. Sem dúvida uma das melhores experiências de hospitalidade que já tivemos recomendo de olhos fechados a qualquer viajante que procure o equilíbrio perfeito entre aventura e conforto absoluto!

2026-09-19 • via Nuitee
C
Chalice • couple • us
10
The Norfolk is simply exquisite!
Pros:

Everything about Th Fairmont N4orfolk Hotel is exceptional. When you enter the hotel it is like stepping into a different time poeriod, a time of cullture, leisure, a3nd sophistication. There is a very close attention to detail that makes every experience at the hotel special.

Cons:

Everything about this hotel is wonderful. There is nothing to dislike.

2026-09-16 • via Nuitee
E
Elizabeth • couple • gb
9
A comfortable and warm welcome to Nairobi.
Pros:

Lovely staff, very warm welcome, excellent breakfast, peaceful grounds.

Cons:

Nothing. It was all great. Perhaps more restaurant choice.

2026-09-12 • via Nuitee
F
Francoise • family_with_children • fr
9
Excellent sejour
Pros:

Petit déjeuner parfait !

2026-09-07 • via Nuitee
R
Roberts • couple • gb
10
Outstanding service
Pros:

Clean and ordered

Cons:

Nothing

2026-09-05 • via Nuitee
N
Navraj • family_with_children • gb
10
A delightful experience
Pros:

The Norfolk is a genuine oasis in the heart of Nairobi. Despite being in a busy city, the hotel feels calm and secluded, centred around a beautiful courtyard and gardens that provide a welcome retreat from the bustle outside. The facilities are excellent, particularly the gym and pool, which were both well maintained and a pleasure to use. What really stood out, however, was the warmth and professionalism of the staff. An elegant hotel with real character, exceptional hospitality, and a wonderfully relaxing atmosphere. I would be delighted to return.

2026-08-30 • via Nuitee
F
francoise • family_with_children • fr
9
Excellent séjour.
Pros:

Très bel environnement,
Grand confort et personnel charmant.
Il manque un restaurant en plus pour varier les. Noix.

Cons:

ne

2026-08-18 • via Nuitee
F
FRANCESCA • couple • it
9
Pros:

Bellissima, coloniale. Primo hotel di nairobi tenuto molto bene

Cons:

Moquette in camera

2026-08-17 • via Nuitee
M
Mercer • family_with_children • mu
9
Excellent stay at the Norfolk.
Pros:

The beautiful gardens and history of the hotel

Cons:

The rooms could do with a simple refresh

2026-08-10 • via Nuitee
D
debi • extended_group • il
10
2026-08-06 • via Nuitee
V
Vijaykumar • couple • gb
10
2026-07-23 • via Nuitee
A
Antonia • couple • ch
8
A wonderful stay in the heart of Nairobi!
Pros:

This historic hotel, dating back to 1904, has a unique charm and a magnificent garden filled with exotic flowers and beautiful trees, creating a peaceful oasis in the city. The rooms are spacious and comfortable, each with a lovely terrace. While the décor is not the most modern, it adds to the hotel’s authentic character. The fitness center is excellent, the breakfast is superb with a great selection, and the service is truly exceptional. A perfect choice for anyone looking for charm, comfort, and outstanding hospitality.

2026-07-19 • via Nuitee
G
GustavioB • Friends getaway • Sacramento, California
10
Best bar in Nairobi!
Pros:

Cincin Bar is an awesome hotel bar. Gloria is an excellent bartender mixing beautiful drinks. Samuel made the experience great. Thank you!!!

2026-07-17 • via Tripadvisor
R
raphalable • Couples • Exeter, Devon, England
10
What a team!
Pros:

Everyone at reception was incredibly friendly and professional. Joseph made our stay unforgettable by arranging an upgrade, decorating our room and organising a surprise for us at the restaurant during our stay. All this was to celebrate my girlfriend’s birthday. No other hotel in Nairobi has a team like this, and I’ve stayed at almost all of them.

2026-07-09 • via Tripadvisor
S
Scenic25853147919 • Family • United Kingdom
10
Oasis of luxury in the heart of Nairobi
Pros:

Wonderful peaceful hotel in centre of Nairobi. Rooms were large and luxorious. Great service throughout with all staff being incredibly welcoming and couldn’t do enough for us. The facilities were fabulous; whether lounging in the cincin bar, exercising in the pool and health suite or eating in either of the restaurants. Would definitely recommend and would actively seek out this hotel when in Nairobi.

2026-07-09 • via Tripadvisor
N
Noelleshibby • Couples • Sonoma, Sonoma County, California
10
Best stay in Nairobi
Pros:

Our stay at Fairmont Norfolk was the perfect start to our Kenya adventure. The team made my husband’s birthday so special with the sweetest surprise, a beautifully decorated room with towel animals, rose petals, and a birthday message waiting for us when we arrived and a slice of chocolate bday cake🥹

The property is beautiful, peaceful, and felt incredibly safe, and every staff member made us feel genuinely welcome from the moment we arrived. The hospitality was exceptional, and we couldn’t have asked for a better stay. We highly recommend Fairmont Norfolk to anyone visiting Nairobi!

2026-07-07 • via Tripadvisor