Fairmont The Norfolk

Hotels
•
Fairmont Hotels & Resorts
8.8 (388 reviews)
Harry Thuku Road , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Fabulous food
Cons:
Rooms need upgrading
Lighting in bedrooms is insufficient

Categories

Cleanliness
8.69
Very clean hotel.
Service
9.66
Staff are friendly and attentive, outstanding service experiences mentioned.
Location
9.2
Located in the heart of Nairobi, excellent accessibility.
Room Quality
8.15
Comfortable and spacious rooms; some need TLC and an upgrade.
Amenities
8.18
Historic hotel with great grounds; amenities described as current.
Value for Money
8.64
Standard quality for this hotel tier.
Food and Beverage
9.19
Fabulous dining experience highlighted, particularly steak.
Overall Experience
8.66
A wonderful experience with traditional hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:44

Property Description

Luxurious Colonial Building Accommodation:
Fairmont The Norfolk is a luxurious retreat nestled in tropical gardens, offering elegantly decorated rooms and spacious suites with modern amenities and garden views.

Dining Variety and Wellness:
Indulge in a culinary journey at 6 restaurants including a modern American steak house, a wine bar, and a poolside eatery. Unwind at the fitness centre with sauna, heated outdoor pool, and pampering massage facilities.

Convenience and Cultural Exploration:
Enjoy free WiFi, shopping tours, and cultural excursions arranged by the 24-hour front desk. Immerse yourself in Kenyan history at the nearby National Museums or opt for a shuttle to explore Nairobi or catch a flight from Jomo Kenyatta International Airport.

Book now for an unforgettable stay at Fairmont The Norfolk!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 388 reviews
Cleanliness: 8.69
Service: 9.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
R
Rune • family_with_children • se
10
2026-03-04 • via Nuitee
T
travel4annie • Solo travel
10
Royal treatment from a wonderful staff
Pros:

This Fairmont is not only historically interesting, it is also under great management (Russell and Heinz) who manage an amazing staff. I was sad to leave my new family of friends. Everyone treated me like royalty. I always felt safe and I enjoyed every minute of my stay.
Thank you Christine for your amazing customer service every day. You are the best receptionist ever. There are so many staff members I would like to thank for making my experience so memorable. Kanja, Kevin, Rebecca, Johnny and more. I wish I could name you all. The staff is truly amazing in helping make beautiful memories. I highly recommend this hotel.

2026-02-20 • via Tripadvisor
M
Merryn Keogh • couple • gb
8
Short but sweet
Pros:

Unfortunately we were only there for one night - but everything was lovely !
The staff were wonderful
And the express breakfast was lovely

2026-02-14 • via Nuitee
G
Gavin • family_with_children • gb
10
Pros:

Tatu is a top restaurant, and all the staff were excellent

Cons:

The pool is a bitoverlooked

2026-02-14 • via Nuitee
P
piyushach • Solo travel • Mumbai, Maharashtra
10
Give it a try
Pros:

A luxurious 5 star hotel tucked in the middle of the city but away from noisy and crowded road. The hotel is bang opposite to Kenya Cultural Centre and walkable distance to the National Museums of Kenya and to the highway. The staff was welcoming and checked in went smoothly after placing few bags for safe keeping with the concierge. The rooms are quite comfortable but found the beds too soft and jumpy. The room overlooked the beautifully landscaped courtyard garden which gave some peace to its character. The restaurant served good food too. The Room Service and the Housekeeping staff were quite efficient.

2026-02-13 • via Tripadvisor
J
jansM5267JR • Couples
8
Disappointing but comfortable
Pros:

Used to be an iconic hotel. Now taken over by a chain so has lost its charm and historical feel. Situated in an unattractive road with high rise blocks and what look like warehouses. It’s not possible/ advised to walk outside the hotel. There’s nothing to see there anyway.

2026-02-12 • via Tripadvisor
O
Oonagh • solo_traveller • gb
10
An exceptional hotel, an exemplary experience
Pros:

Exceptional in every sense.

2026-02-12 • via Nuitee
E
Elisabet • extended_group • se
8
2026-02-11 • via Nuitee
S
Stephen • solo_traveller • us
9
We would stay again and probably consider another meal venue.
Pros:

Environment and the property

Cons:

Our evening meal was a disaster with multiple problems with service and the food. We were there in 1988 and returned to stay which was excellent however the celebration meal didn’t work out.

2026-02-08 • via Nuitee
K
KimmyandDan • Couples • Kalgoorlie-Boulder, Western Australia
10
Perfect stay at the Norfolk. Definitely recommend.
Pros:

We had a fabulous stay at the tail end of our twelve day safari.

The service was attentive and impeccable, everyone was so lovely. We had great conversations with the waiters at Cin Cin bar (thank you Isaac for taking care of us so well).

The hotel is beautiful, it has an amazing history and heritage in Nairobi, which is part of why we wanted to stay here.

Our room was clean and comfortable, and serviced everyday with a turn down at night. The pool is heated and we swam in it everyday of our stay, with plenty of daybeds to lay out on.

The restaurants (Tatu and Lord Delamere terrace) are both great for different reasons. Tatu for a bit more fine dining (I made a separate review in how lovely our meal was here) and Lord Delamere for breakfast and a more casual diner.

I'd definitely recommend The Norfolk as it has charm, heritage, and incredible staff. Plus its central location makes it an easy spot to get to the Museum and other locations.

2026-02-03 • via Tripadvisor
S
syprian0 • Friends getaway
10
Omelette
Pros:

I had some experience on good food service and great adventures. They are the best ever serving places I ever visited in.

2026-01-30 • via Tripadvisor
J
John • family_with_children • gb
10
Very enjoyable
Pros:

Very good

Cons:

Price of wine and hotel taxi prices to high

2026-01-28 • via Nuitee
N
Naima • solo_traveller • ch
10
2026-01-25 • via Nuitee
C
Cherie • couple • gb
9
Wonderful trip down memory lane.
Pros:

Almost everything.

Cons:

We didn’t enjoy the food, this could be improved.

2026-01-23 • via Nuitee
W
wanjaj2026 • Friends getaway
10
Best experience
Pros:

Alphonse and Sam were so good with bartending to the guests . Overall had an amazing experience. Salute to Evelyne and Pauline for organizing the event . Food ,drinks , atmosphere 10/10

2026-01-22 • via Tripadvisor
A
ANJA • solo_traveller • ch
9
Immer wieder gern im Norfolk ! :-) DANKE!
Pros:

Sehr angenehme , luftige Frühstücksatmosphäre / bis 11 Uhr! :-)

2026-01-20 • via Nuitee
T
Tenneil • solo_traveller • za
9
Absolutely amazing stay, with the most wonderful staff and excellent service.
Pros:

The service was absolutely amazing!!! The staff were all so warm and welcoming, helpful and all very polite and professional.

Cons:

WiFi was a bit slow

2026-01-19 • via Nuitee
J
J • couple • gb
7
Really wish the food was better
Pros:

Pretty gardens. Nice decor in the public areas. Very helpful staff

Cons:

Food. Breakfast was disappointing. The buffet was unappealing
We also had food from the bar menu and I could recommend the chips but not the club sandwich

2026-01-19 • via Nuitee
O
Omar • family_with_children • gb
10
A very comfortable historically important hotel which we loved and plan to come back in the future
Pros:

Excellent service, beautiful garden and fascinating historical hotel.
Thank you!

2026-01-19 • via Nuitee
J
Jakub • couple • gb
8
2026-01-12 • via Nuitee