Mandarin Oriental, Bangkok

I'm lucky enough to of been a regular for quite a few years. I had not been back here for two years, and coming back was like coming home to my world of being dipped into a glass of Champagne. The great thing about the MO here is that they keep updating and making changes to benefit the guests. I experienced the all new Gym facility, and I was blown away. The new gym facilities and decoration are incredible. All new state of the art equipment, shower area, sauna, steam room, ice plunge pool, and so much more. So much detail and effort has gone into making this area a first class experience. Andreas and the team in the gym are always so friendly, attentive, and helpful. I also loved my Spa experience again, feeling on top of the world when I left my treatment, from arrival to departure, you are treated with the warmest service. All of the staff at the MO Bangkok deliver service from the heart, there are too many names to mention as every interaction is a positive, friendly, caring, and kind experience. The pool area is run by the amazing team who are incredible. I got to meet all three Ambassadors who are long standing employees who have retired, but still have a place at the heart of the hotel, and will be there to look after you as they always have. This is the number 1 hotel in the world, faultless, with such attention to the smallest detail , they remain my favourite hotel always, and forever. With my deepest thanks to all the wonderful staff who work so hard to ensure us (the guests) have the most wonderful experience. Thank you, Simon 🙏

The friendliness upon check in was unbelievably professional and friendly. She walked me to the balcony room on 15th floor and told me everything I needed to know. That’s a full five star!
After refurbishing the hotell looks great. This is our third stay here. We love Mandarin in Miami (before they temporarily closed) but this hotel cannot be compared to any other hotel we have stayed at. This is in a class of its own.
Even turn-down service is exceptional! Towels. Bed linens, bath amenities- all perfect. View was amazing.

My only complaint would be service at pool. Don’t get me wrong, staff is nothing but amazing and do a great job. Just miss all the different snacks we were served a couple of years back. Now you just get ice water and towels upon arrival. An occasional replacement of water and some ice cream at the end of the day.
Disappointing compared to what used to be.
Coffee pods were not in our room, had to call and ask. One more thing : breakfast was a complete chaos. High season I know, but there were too many people and too little staff. Ordered some pineapple but it took too long so we eventually left. Coffee and orange juice took a very long time to arrive.
Same experience yesterday when having dinner at the same place. Staff were literally running around, very stressed and things took very long time to arrive.
However-we really love this hotel and we will definitely come back. In the meantime, hopefully there will be less people or they have hired more staff down at the terrace restaurant.

Classic, super nice hotel, Beautiful lobby, surprisingly good food at the Verandah, all staffvery friendly, large nice rooms, convenient with the little boat which takes you to the gym in a few minutes. I would not mind staying here longer or another time. Dinner by the river is a great atmospehere.

The concierge helped us locate a cell phone we had misplaced in a cab - much appreciated!

Exceptionnal experience for the most reknown hotel in Bangkok (so well deserved). Service +++ attention to every details, food especially breakfast quality and diversity (many vegetarian qualitative options), Bamboo bar back in the 50´s, suite over the river. #bestplaceinBKK

The Mandarin Oriental, Bangkok, is truly world-class. We will absolutely be back to this specific property, and based on this exceptional experience, MO will be our first choice when booking hotels in other global destinations going forward. Thank you for the incredible memory!

Not as nice as other Mandarins I’ve stayed in the past. The service, atmosphere, and overall experience fell short of the standard I’m used to from their properties.

The staff at the MO Bangkok are truly exceptional. Their ability to remember and recognise guests and treat them more as friends and family is something quite extraordinary to experience. The location and F&B facilities are truly memorable and the rooms good although there are a few aspects of the rooms that could be improved.

Great food.. excellent service. Professional and courteous staff. Overall it was such a nice experience. Must visit place to witness warm and great hospitality.

Service is truly impeccable! Beds are soft (which is hard to find in Asia) and the whole experience is extraordinary. Carpet and some interior soft finishes are getting a little tired but that’s just being nit picky.

The location is great and the accommodation was good

The Verandah restaurant was excellent

The issues that arose with the concierge, in relation to a non boat pick-up, occasionally in the restaurant but most notably at the front desk on check out seemed all to do with communications, arising mainly due to poor understanding of plain English. This was not an issue at other hotels we stayed at in Thailand and Cambodia, so the Group appears to have challenges to overcome if the hotel is to rated as Excellent, at least by this Reviewer

Overall the rating is Very Good, but no better

This was the nicest hotel that I've ever stayed in. From the beautifully appointed room to the excellent breakfast and, of course, the amazing pool, it was a pleasure being here. But the best part of all was the wonderful service from everyone at the hotel. Such a delight! Thank you.

Wonderful hotel.
Lovely room (910) with great river views ….good to be on higher floors to get the views
Excellent breakfasts and evening meals
Staff really helpful and friendly.
Hotel has its own boat which gets you to other side of river

It is really a 6 star in its own right with the attention to detail, rooms, staff and location. 5 stars are so varied, especially in Asia, this is in a league with only a few others. Very expensive, but worth a treat.

Renovation of tower rooms have made them much more attractive. Breakfast was superb. Chinese restaurant very nice. Thai Terrace slightly disappointing. Expensive but perhaps just about worth it.

Literally perfect. Breakfast is defintely worth having. It isnt cheap, but worth the treat.

The best hotel i have ever stayed in.

Peter from the Concierge Desk - best Concierge in Bangkok and a very nice guy! The Hotel is excellent. Dinner at the river is wonderful and to take a swim in the pool is brainstorming

Amazing experience in all respects. Exquisite property, beautifully located on the river. Room was gorgeous and very well-designed with great view. All staff extraordinarily helpful and attentive. Breakfast buffet sensational, lunch delicious. Hope I can come back soon.

This was a beautiful hotel with well-maintained grounds, stunning interiors, and exceptional service. We arrived very early in the morning, and the staff went above and beyond by getting us into a room by 10 a.m.—well ahead of check-in time. Every interaction we had with the team was positive; they were polite, attentive, and proactive in addressing even minor details. The location is great, right on the river, and the team was happy to arrange a tuk-tuk for us anytime.

The poolside service was outstanding—drinks were refilled promptly, and the staff even kept our beer on ice so it stayed perfectly cold. The restaurants were excellent as well. Honestly, we have zero suggestions for improvement; this was easily the most perfect hotel experience we’ve ever had.

The MO is a hotel, which stands proud on the banks of the Chao Phraya river and is in a class of its own.
The service received from our initial reservation directly with MO, to reception at check-in to the Chao Phraya room, the attentive butler all exceeded our expectations.
The room size and décor were comfortable and relaxing, as one would expect.
The Veranda buffet breakfast was most satisfying and extensive with the cold towel at the end of the meal a nice touch.
We enjoyed lunches at The Veranda and were spoilt by the excellent service from the staff.
The treatments at Mandarin Spa provided and excellent start to our stay and was money very well spent!
We also had afternoon tea in the Authors Lounge. On making the reservation we were advised on the dress code, again with the Invitation and of course it’s on the notice at entry to the lounge. Men were advised to wear long trousers and shirts with collars.
Then why were five men in shorts and one in a tee shirt (29 Oct). If the dress code is not challenged then it’s all a bit pretentious.
At Raffles Singapore and the Ritz in London the code is applied! The afternoon tea itself was very good!

It is still the best hotel in Bangkok, but there have been a few minor negative points.
It is clear that corners are being cut in terms of quality.
The bathroom amenities in the room have been replaced with lower quality ones (the soap, for example, used to have an incomparable, beguiling scent – this has now completely disappeared).
The fruit in the room was no longer being replaced.
The daily newspaper was no longer in the newspaper box.
In the Authors' Lounge, they have also replaced the best quality tea brand, ‘Mariage des Frères’, with its cheaper imitation, TWG.
Then there is the catastrophic deterioration of the beloved old China House restaurant – both in terms of interior design (no longer the iconic 1930s Shanghai design, which was absolutely unique, but a boring mainstream design that almost every better Chinese restaurant now has) and the boring selection of dishes, as well as the quality; in some cases, the beef was very chewy.
Then the Sala Rim Naam terrace also deteriorated in terms of food quality (except for the sticky rice and mango dessert), and the worst thing was the constant engine noise from the hotel's own boats, which are parked there in the early evening, when we had dinner, with their engines running, making it impossible to have a quiet conversation with the person opposite you – I hope this will be corrected as soon as possible.
However, there is also a positive point: the breakfast buffet is now more open and better organised, and the quality of the baked goods has clearly improved.
So I hope next year, these issues were solved and I can say from the button of my heart: it is the best hotel in Bangkok.