Hampton Inn & Suites on the San Antonio Riverwalk

Hotels
Hampton Inn
8.4 (1889 reviews)
118 Soledad Street , San Antonio , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Great breakfast
Cons:
Expensive valet parking
Uncomfortable bedding

Categories

Cleanliness
8.04
Most reviews indicate the rooms were clean, but some issues were noted regarding overall comfort.
Service
8.71
Multiple reviews praised the staff, particularly in relation to breakfast service.
Location
8.55
The hotel is conveniently located near attractions, which was positively mentioned.
Room Quality
8.1
Rooms were described as clean and spacious, though some found the decor dated.
Amenities
8.33
General amenities were satisfactory, though parking was noted as a challenge.
Value for Money
7.99
Pricing was mentioned but overshadowed by issues with valet service.
Food and Beverage
9.04
Breakfast received high praise for variety and freshness.
Overall Experience
8.41
Guests generally had a positive stay with specific room and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:07

Property Description

Convenient Location
Located in the heart of Downtown - Riverwalk district, Hampton Inn & Suites San Antonio Riverwalk is a stone's throw away from major attractions like Tower of the Americas and River Walk.

Modern Amenities
With free WiFi, air-conditioned rooms, flat-screen TVs, and a 24-hour front desk, we ensure your stay is comfortable and convenient.

Business-Friendly
Our hotel offers a business center, fax machine, and photocopier services, catering to all your work needs while traveling.

Book your stay at Hampton Inn & Suites San Antonio Riverwalk for a seamless blend of leisure and business amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.4
Based on 1889 reviews
Cleanliness: 8.04
Service: 8.71
Location: 8.55
Room Quality: 8.1
Amenities: 8.33
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.41
C
C7703HHnormal Business
10
Good hotel with good service; Miss Genesis was very kind and helpful.
Pros:

A very quiet and beautiful hotel. I thought it would be ugly inside, but it's very nice. Highly recommended.

2026-07-25 via Tripadvisor
Q
Q1460IXantoniom Family
8
Good, pleasant service from Miss Genesis
Pros:

My family is delighted with the hotel, which is very clean as it should be.

2026-07-25 via Tripadvisor
J
J3873XTedgars Solo travel
10
Everything was very quiet and Ms. Genesis provided excellent service.
Pros:

I like how clean the hotel is and its pool.

2026-07-25 via Tripadvisor
M
monicafY637ZN Family
8
Well-mannered and helpful Miss Genesis
Pros:

Delighted with the service offered by this clean and tidy hotel

2026-07-25 via Tripadvisor
B
bertham833 Business
10
I had a wonderful experience with the service from Miss Genesis, who was very kind and helpful.
Pros:

Good hotel, I really liked the pool

2026-07-25 via Tripadvisor
J
jennifercN1949SV Family
8
Excellent service from Miss Genesis
Pros:

My whole family was delighted with the hotel, which was very clean and beautiful.

2026-07-25 via Tripadvisor
T
thimdle Couples Amarillo, Texas
10
One night at the Hampton.
Pros:

Had a good stay at the Hampton on the Riverwalk. Suite was spacious, comfortable, and clean. Breakfast/seating area was very nice….one can see the riverwalk through the windows.
Perfect location for us.

2026-07-24 via Tripadvisor
A
anitagY7474TN Family
8
Valet
Pros:

Accommodations are nice. Breakfast has great choices. But take note, there is no ATM on site. You can tip housekeeping with QR code, but washers and dryers are coin operated. Front desk makes change for cash.
Valet, Gerson Casteneda, was awesome.

2026-07-22 via Tripadvisor
S
Sightsee57758267523 Family
10
Above and beyond
Pros:

This was my family and I first time staying at this location and it was amazing! The moment I walked in I was greeted with great customer service. The atmosphere was joyful and it was such a great warm welcome. When I walked in the room it smelled fresh and it was all clean. The value of the room was good as well especially because breakfast was free which by the way we loved the breakfast options. We enjoyed the various of food spots that were in walking distance. Will definitely will stay at this location again!

2026-07-21 via Tripadvisor
R
Roam22441029686 Family
10
Relaxing!
Pros:

Great hotel, very clean. Loved how easy check in and out was on my Hilton app. We forgot deodorant and front desk gave us some with no hesitation! And breakfast was so good!! Loved that it was till 10am!

2026-07-20 via Tripadvisor
4
495victorias Family
10
Great Stay!
Pros:

Our stay at Hampton Inn on the River Walk was great! Very clean and great customer service. Couple downfalls was our toilet would squeak if we used the faucet after it was flushed. Sounded like a slight fire alarm. Seemed to have elevator issues. First day we were there 2 out of 3 available and day of leaving 1 out of 3 were available which made leaving floor 8 to get breakfast and checking out extra difficult with the amount people staying at the hotel doing the same thing. Breakfast was honestly not too bad, first hotel in a long time that the egg option (scrambled, mini omelette) did not affect me an hour later!! Overall happy with our stay and will use Hampton Inn again in the future!!

2026-07-19 via Tripadvisor
G
Gloria family_with_children us
7
Beautiful experience that could be much better with the right service.
Pros:

It was close to the river, perfect location; the boat picked us up at the hotel; very good breakfast

Cons:

We have to pay 60 dollars/ each night for parking so we need to consider this; anyway, we know that… the thing we didn’t know is the view from the room was the worst I've ever had in my entire life, and I've traveled to many places. I thought the worst would be a view of a parking lot or rooftops, but this one took the cake. I've never been so scared of having that view from a hotel room. It's so easy to fix, even if the property isn't theirs; they could modify the space so it's not so disastrous… When I asked if they could change the room, the front desk girl told me that's what I had paid for! So rude… Nobody wants to pay for this view.

2026-07-16 via Nuitee
6
693chipr Business
10
Balanced
Pros:

Truly exceptional stay. So accommodating and helpful. Immediately from the concierge right when I pulled up, to walking in and getting an excellently comfortable and clean room. True to Texas style breakfast burritos were on point at breakfast. I felt well set up and rested for the business days I was staying

2026-07-15 via Tripadvisor
E
erikaeP121PJ Family
10
Great Great Experience...
Pros:

Great Great Location... very friendly...Great breakfast..
Above all Mathew was of exceptional help when most needed help. He went above and beyond late at night to help my family and I when most needed with our vehicle. Thank you very much for the services provided to us by Mr. Matthew and highly encourage valet parkimg.

2026-07-11 via Tripadvisor
Q
qualityinsp Friends getaway
8
Slippery shower floors
Pros:

Atmosphere is great. Recommend changing the shower head in room 223. The hand held shower does not spray evenly and makes it difficult to use to wash off any soap and rinse the body.
The shower floor gets slippery when wet. For a handicapped person it is very easy to
Slip and fall. We had to put a rubber mat in the shower to prevent slipping. Recommend advising Hilton of this situation. The cost of good mats is $20 at Walmart. Safety is utmost priority for handicapped persons.

2026-07-10 via Tripadvisor
T
Tran family_with_children us
9
Pros:

Near a lot nice store

Cons:

No parking lot and we have to pay extra for car

2026-07-09 via Nuitee
B
Brenda solo_traveller us
10
2026-07-09 via Nuitee
L
L8195POdennisb Family
10
Hampton Inn 118 Soledad St is the place!
Pros:

Had a wonder time! Stayed at Hampton Inn 3 times in the last 10 years. Never had a problem!

2026-07-07 via Tripadvisor
1
116rubif Family
10
Great quality for price!
Pros:

Quick check in and check out. The room was clean, comfortable bed and overall a good experience for our one night stay.

2026-07-07 via Tripadvisor
B
brandonfF58QM Family
8
Clean, updated, great breakfast. Poor bell/valet service.
Pros:

Hotel lobby and rooms were clean and ready for our arrival. Location is great for being close to Riverwalk. Morning breakfast had a vast selection of hot and cold items for adults and kids. The hot breakfast items changed each day, which was great. Our only complaints are slow elevators and unloading/ bell service. One elevator was out of service and on a 4th of July holiday, there was a lot of people and this was a bit frustrating. The young gentleman working could care less about your luggage. They piled it on the cart and multiple bags fell off, including our toiletries bag which had glass items inside which broke. As we are unloading, one of gentleman pulled a car around from valet and almost hit our vehicle as we were unloading as he pulled a U turn in the middle of the street. So never let them valet your car as you can imagine there is no additional care taken and how they would drive it into the parking garage and what curb damage would occur. Because the parking garage across the street is extremely narrow as you drive through the levels.

2026-07-06 via Tripadvisor