Mont Cervin Palace

Hotels
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The Leading Hotels of the World
9.3 (209 reviews)
Bahnhofstrasse 31 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Location
Extraordinary staff
Fantastic breakfast
Beautiful setting
Cons:
Unsecured connecting doors
Management indifference
Overcharges

Categories

Cleanliness
8.43
Concerns regarding the connecting door security and overall management response indicate issues with cleanliness and safety.
Service
9.9
Extraordinary staff and helpful concierge noted, but issues with management responses were highlighted.
Location
10
Prime location in Zermatt mentioned positively in several reviews.
Room Quality
8.44
Unsecured connecting door and overlooked room view suggest room quality issues.
Amenities
9.39
Basic amenities were noted, but offerings like a Michelin star restaurant enhance the score.
Value for Money
8.42
Extra charges and booking concerns indicate poor value for money.
Food and Beverage
9.88
Fantastic breakfast and Michelin star restaurant mentioned positively.
Overall Experience
9.93
Despite some negative experiences, the overall impression remains positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious 5-Star Mont Cervin Palace in Zermatt

Relaxation and Indulgence: Enjoy the pool, 1,700 m² spa, and beauty treatments.

Breathtaking Views and Comfort: Most rooms face south with Matterhorn views, some with hot tubs or fireplaces.

Fine Dining and Entertainment: From rich breakfast buffets to gala dinners, Grill Le Cervin, and stylish bars.

Book your stay at the iconic Mont Cervin Palace for an unforgettable luxury experience in Zermatt.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
Please note that (Spa Nescens) is only available during the winter months to mid-March.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 209 reviews
Cleanliness: 8.43
Service: 9.9
Location: 10
Room Quality: 8.44
Amenities: 9.39
Value for Money: 8.42
Food and Beverage: 9.88
Overall Experience: 9.93
L
Lorraine • couple • gb
7
2026-04-13 • via Nuitee
Y
Yergazin • couple • ch
10
2026-04-12 • via Nuitee
S
Sandro • couple • ch
8
War ok
Pros:

Lage

Cons:

Dass fast niemand vom Personal Deutsch spricht

2026-04-11 • via Nuitee
J
John • couple • nl
9
2026-04-05 • via Nuitee
S
Sophia • couple • ch
10
2026-04-02 • via Nuitee
M
Massimo • solo_traveller • ch
10
2026-03-29 • via Nuitee
P
Pamela • couple • ca
7
2026-03-28 • via Nuitee
B
Bassem • family_with_children • us
10
2026-03-28 • via Nuitee
J
juan jose • family_with_children • es
9
2026-03-26 • via Nuitee
K
Khalid • couple • ch
10
2026-03-09 • via Nuitee
C
Charles • solo_traveller • gb
10
Outstanding hotel and exceptional staff. Highly recommended.
Pros:

I am a repeat visitor: this is an outstanding hotel with extraordinarily helpful staff for whom nothing seems too much. Highly recommended.

Cons:

Very hard to think of anything.....

2026-03-07 • via Nuitee
R
Ralph • extended_group • ch
10
2026-03-01 • via Nuitee
V
Vadim • family_with_children • ch
10
2026-03-01 • via Nuitee
C
Claudia • couple • br
10
Muito lindo e romântico. Queria ter ficado mais tempo
Pros:

Tudo

Cons:

Nada

2026-02-27 • via Nuitee
M
Marina • extended_group • es
7
Bona estada .
Pros:

El personal.

Cons:

Habitació no està en consonància amb la resta del hotel . Es anticuada . Dutxa molt petita i calenta tovalloles espatllat.

2026-02-13 • via Nuitee
Y
Yergazin • solo_traveller • ch
10
2026-02-11 • via Nuitee
C
Charles • family_with_children • gb
9
Highly recommended
2026-02-09 • via Nuitee
I
Irina • extended_group • mc
8
2026-01-21 • via Nuitee
F
francois • couple • ca
8
Great week et breakfast. Super good
Pros:

Close. Service. People

Cons:

For the level of room. Expensive d

2026-01-19 • via Nuitee
V
Venkat • family_with_children • us
2
Over all I was ripped off
Pros:

Location

Cons:

They gave a place which was like an air b and b. They changed from the main hotel to an apartment in a place which was very noisy and charged 1000 dollars more.

2026-01-19 • via Nuitee