Courtyard Los Angeles Torrance/Palos Verdes

Cleaness if the room

Good location, clean, quiet

Very friendly staff

There was only a Starbucks within the hotel. It was a little pricey. However, the food was good.

No complementary breskfast. But its fine. I Like the most is the room very clean especially the linen its smells fresh clean.

Todo limpio y ordenado. La habitación con todo lo necesario para disfrutar.
Lo unico que si faltaba eran más opciones de comida dentro del hotel, pero en el perimetro hay restaurantes para comer.

Prime location and the room was great! Very clean, and plenty of parking. My husband and I were very pleased and will definitely return.

Ótima localização, funcionários prestativos,

Smaczne śniadanie jak na amerykańskie realia.

Good location, nice size rooms. Ample parking.

We had an extremely poor experience at this Courtyard by Marriott, both in terms of room conditions and how the situation was handled afterward.

The guest room had a strong musty/mildew odor that persisted throughout the stay. The smell was so severe that we had to keep the balcony door open overnight in order to tolerate being in the room. The beds were also uncomfortable; the mattresses were very thin, extremely soft, and positioned close to the ground, offering little support.

More concerning, after we went to sleep and woke up, we discovered that the tap water was cloudy and white in appearance. Because of this, my family and I did not shower or wash our hands or faces at all. I immediately contacted the front desk. The staff confirmed this was not normal and informed me that the stay would be refunded and corrected, and that the manager, Evelyn, would be reaching out to me.

No manager contacted me. I had to email and call to follow up, and it took an entire week to receive a response. Ultimately, what was promised was not honored, and only partial compensation was offered. When I expressed my dissatisfaction with the failure to honor what was promised after such an awful stay, communication from management stopped entirely.

Based on the condition of the room, the water issue, and the lack of follow-through, I would never stay at this property again and would not recommend it to anyone.

Very nice property & appreciate not having to pay for parking. Water at check in would be a nice offering

good

The receptionist was good and prompt in greeting us and getting us into the rooms. We enjoyed the pool as it was clean and heated. So it was great experience. The really sad parts was the layout of the room it really ackward. The TV is off to the side of the room where you can't lay down on the bed and watch the TV. The bathroom size was on the smaller size given our room is business with king size bed. The towel's quality was mediocre. Definitely not Hilton quality. At the night we stayed, the power went out due to some electrical fuse blow out, we were out with no light, no AC, nothing for a really long time. How could this size of hotel has no backup generator is beyond.

Nice place for the money

The hotel is nice and the staff is great. However, on my stay, the power went out at around 8:30pm. I just went to bed and thought that maybe the power will come back at some point in the evening and maybe the power is just out for the block or for a couple of blocks (it happens in Torrance). I woke up at 2am and the power was still not back. I decided to leave and get on my road trip, and, as i left the hotel, i found out that it was only the hotel that did not power while the rest of the block and the neighborhood was ok and had power all night. As hotel guests, we were never advised about the issue or advised on how long the problem was going to be. It totally put a damper on my stay.

Checked into our room and the bed was unmade, wet towels on the floor, trash was not taken out and smelled like smoke. I’ve stayed at Marriotts before and has always been great but this was so far from what I expected.

The power went out around 9pm for 10 minutes and was the icing on the cake. I get things happen but certainly was not impressed with this Marriott location at all.