Sheraton Norfolk Waterside Hotel

Hotels
Sheraton
7.8 (877 reviews)
777 Waterside Drive , Norfolk , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable
Cons:
Inconsistent service
Valet issues
Restaurant service needed improvement

Categories

Cleanliness
8.13
Very clean and comfortable.
Service
7.6
Staff were helpful, but experienced some issues with valet and restaurant service.
Location
8.14
The hotel is nicely located on the waterfront, walking distance to port and dining.
Room Quality
8.09
Open plan and contemporary, contributing to a relaxing stay.
Amenities
7.62
Valet service could be improved; however, happy hours are pleasant.
Value for Money
8.08
Overall good value despite some service issues.
Food and Beverage
7.13
Brunch was delightful, but restaurant service quality lacking.
Overall Experience
7.6
Overall great stay; mostly satisfied but with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:25

Property Description

Waterfront Location
The Sheraton Waterside is Norfolk's exclusive waterfront hotel, providing guests with stunning views and easy access to Waterside Marketplace.

Luxurious Accommodations
Indulge in the comfort of our fresh guestrooms featuring Sheraton Sweet Sleeper beds and premium bedding for a restful night's sleep.

Convenient Amenities
Stay active in our complimentary fitness center, shop for unique gifts at the on-site store, and take advantage of our attentive concierge service for a seamless stay.

Experience the best of Norfolk at Sheraton Waterside. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sat, May 23, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

7.8
Based on 877 reviews
Cleanliness: 8.13
Service: 7.6
Location: 8.14
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 7.13
Overall Experience: 7.6
A
Atkinson family_with_children us
9
2026-03-28 via Nuitee
T
Tyana couple us
10
Overall amazing stay!
Pros:

Property is doing renovations on the outside, but as soon as you walk in to the property it’s amazing! Was on the 10th floor with views of the water and a balcony! Overall amazing room, older style room but clean!

2026-03-26 via Nuitee
B
Bruce family_with_children us
10
2026-03-26 via Nuitee
P
Paige family_with_children us
9
2026-03-24 via Nuitee
T
Tanisha family_with_children us
9
2026-03-23 via Nuitee
M
Michael couple us
10
Pros:

Very clean and convenient location

Cons:

I liked everything

2026-03-22 via Nuitee
D
Denis couple fr
10
2026-03-21 via Nuitee
G
Gregory couple us
9
Convenient and value
Pros:

Great location, comfortable accommodations, friendly, and professional staff.

Cons:

Renovations in progress

2026-03-17 via Nuitee
C
Cherry family_with_children us
8
2026-03-17 via Nuitee
C
Cherry family_with_children us
7
Cons:

Bartenders attitude. No coffee available.

2026-03-17 via Nuitee
J
joyce couple us
7
2026-03-14 via Nuitee
E
Erynn couple us
4
Overall our pillows were the only likable thing about our stay.
Pros:

The pillows

Cons:

For $600 dollars I was disappointed at the fact that during our stay the hallway had a constant leak we had to pass through.

2026-03-14 via Nuitee
A
Ahmet solo_traveller tr
9
2026-03-14 via Nuitee
S
Sharon extended_group us
9
Would've stayed longer...
Pros:

Breakfast was better than expected and the mimosas were an added bonus

Cons:

The construction around the hotel

2026-03-11 via Nuitee
J
Jacob couple us
9
2026-03-09 via Nuitee
M
Muncy couple us
10
2026-03-08 via Nuitee
R
Rick couple us
9
2026-03-08 via Nuitee
T
Tricia family_with_children us
9
Pros:

Staff friendly.
Room clean.
Overall a good stay. Was for only 1 night.
Parking ok. Garage about 5 min walk with luggage not so great. Valet $35 overnight. Overpriced on my opinion.

Cons:

Parking could be better.
Microwave in room would have been great!

2026-03-08 via Nuitee
A
apri couple us
9
2026-03-06 via Nuitee
A
August family_with_children us
10
2026-03-03 via Nuitee