Sheraton Norfolk Waterside Hotel

Hotels
•
Sheraton
7.8 (895 reviews)
777 Waterside Drive , Norfolk , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable
Cons:
Inconsistent service
Valet issues
Restaurant service needed improvement

Categories

Cleanliness
8.13
Very clean and comfortable.
Service
7.6
Staff were helpful, but experienced some issues with valet and restaurant service.
Location
8.14
The hotel is nicely located on the waterfront, walking distance to port and dining.
Room Quality
8.09
Open plan and contemporary, contributing to a relaxing stay.
Amenities
7.62
Valet service could be improved; however, happy hours are pleasant.
Value for Money
8.08
Overall good value despite some service issues.
Food and Beverage
7.13
Brunch was delightful, but restaurant service quality lacking.
Overall Experience
7.6
Overall great stay; mostly satisfied but with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:25

Property Description

Waterfront Location
The Sheraton Waterside is Norfolk's exclusive waterfront hotel, providing guests with stunning views and easy access to Waterside Marketplace.

Luxurious Accommodations
Indulge in the comfort of our fresh guestrooms featuring Sheraton Sweet Sleeper beds and premium bedding for a restful night's sleep.

Convenient Amenities
Stay active in our complimentary fitness center, shop for unique gifts at the on-site store, and take advantage of our attentive concierge service for a seamless stay.

Experience the best of Norfolk at Sheraton Waterside. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sat, May 23, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

7.8
Based on 895 reviews
Cleanliness: 8.13
Service: 7.6
Location: 8.14
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 7.13
Overall Experience: 7.6
L
Logan • solo_traveller • us
1
Not worth it
Pros:

Close to the water

Cons:

Water in room didn’t have any pressure as well as I was charged more than the room cost for insurance making a 250 dollar stay into a almost 550 dollar stay

2026-04-17 • via Nuitee
T
Tolbert • couple • us
10
2026-04-17 • via Nuitee
S
Shunda • couple • us
7
2026-04-17 • via Nuitee
T
Terry • couple • us
8
Location, location, Location
Pros:

t We loved the no carpets. The location was fabulous. Easy breakfast, starbucks coffee was convenient to get each morning.
We were allowed a 12 noon check out and check in was seamless.

Cons:

Somehow I did not know there would be soooo many dogs..my husbands eyes were irritated. Valet said $8 per night, we were charged $15 per night.

2026-04-16 • via Nuitee
J
JOHN • extended_group • us
3
WAS NOT VERY HAPPY AT ALL
Pros:

did not eat there

Cons:

the room was cold, had no hot water, and as of today march 7 i still have not got a receipt &HAVE BEEN TRYING EVER SINCE I GOT HOME

2026-04-15 • via Nuitee
C
Carter • couple • us
6
Pros:

Cleanliness. Privacy sucked all the way. People knocking on our door. Running up and down the hallway

Cons:

Too close. And can’t play music in ur room. People complaining all night. During a convention of all times

2026-04-14 • via Nuitee
T
Travis • couple • us
6
2026-04-13 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-04-13 • via Nuitee
D
Dawn • extended_group • us
8
2026-04-12 • via Nuitee
H
Heather • couple • us
10
2026-04-09 • via Nuitee
J
Jennipher • family_with_children • us
10
Great location
Pros:

Friendly staff, clean, and comfortable rooms

2026-04-05 • via Nuitee
T
Thompson • couple • us
1
Dirty hotel
Pros:

The added additional cost for everything no parking on site was advertised as breakfast included but breakfast cost 18 pp per person parking 35.00

Cons:

Additional cost for everything!!!

2026-04-04 • via Nuitee
S
Steinbock • family_with_children • us
3
Would not recommend
Pros:

We had dinner in the restaurant, it was fabulous!

Cons:

Parking was a hassle and expensive, shower barely had water coming out and very loud. We had a difficult time sleeping due to outside noise.

2026-04-02 • via Nuitee
D
Doty • couple • us
10
Lovely hotel, great location
Pros:

Lovely waterfront restaurant. Room was comfortable, staff were helpful. Great location central to everything in downtown Norfolk.

Cons:

Parking was expensive, but there’s a city lot nearby.

2026-04-02 • via Nuitee
T
Tresor • couple • us
10
2026-03-31 • via Nuitee
G
Gomes • family_with_children • us
10
2026-03-30 • via Nuitee
N
Nicole • couple • us
8
Nice
Pros:

It was close to my attraction

Cons:

The staff was friendly

2026-03-30 • via Nuitee
M
Mohamed • couple • fr
1
Catastrophique
Pros:

Pas grand chose…

Cons:

L’accueil catastrophique, la vue, la chambre et le rapport qualité prix

2026-03-29 • via Nuitee
A
Atkinson • family_with_children • us
9
2026-03-28 • via Nuitee
T
Tyana • couple • us
10
Overall amazing stay!
Pros:

Property is doing renovations on the outside, but as soon as you walk in to the property it’s amazing! Was on the 10th floor with views of the water and a balcony! Overall amazing room, older style room but clean!

2026-03-26 • via Nuitee