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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Allergy-free room
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Outdoor pool - seasonal
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Kid meals
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ATM/cash machine on site
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
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Temporary art galleries
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Happy hour
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Bingo
Review Highlights
Categories
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Property Description
Waterfront Location
The Sheraton Waterside is Norfolk's exclusive waterfront hotel, providing guests with stunning views and easy access to Waterside Marketplace.
Luxurious Accommodations
Indulge in the comfort of our fresh guestrooms featuring Sheraton Sweet Sleeper beds and premium bedding for a restful night's sleep.
Convenient Amenities
Stay active in our complimentary fitness center, shop for unique gifts at the on-site store, and take advantage of our attentive concierge service for a seamless stay.
Experience the best of Norfolk at Sheraton Waterside. Book your stay now!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 24, 2027
A deposit may be required at the property.
Location
Guest Reviews
Cleanness, convenience to the event place (250 years anniversary international flagship competition)
My AC was not cooling. They sent someone quickly.
NA
Very slow checkin
Long wait at check in
No microwave in room
No vending machines on each floor
Location
No microwave oven in room
I didn’t like being charged for my stay when I booked it through booking.com. So I ended paying twice for one stay.
Clean and Comfortable
Valet parking was quoted as 35 dollars and I was charged 40.
Stopped in to the Bluemoon Taphouse had good food and a great time. Our bartender Hysonia was great.
When I checked in July 22, 2026. I was informed by the front desk that the air conditioning issue had been resolved. Upon entering my room, the temperature was 75°F. I went to the restaurant for dinner, and when I returned around 9:30 PM, the temperature had dropped to 73°F. Based on that improvement, I assumed the problem had been fixed.
Unfortunately, after going to bed around 10:30 PM, it became apparent that something was still wrong. I woke up at approximately 1:00 AM to find the room temperature had climbed back to 75°F. By 3:00 AM, it had risen to 77°F, and by 5:00 AM, it reached 78°F. As a result, it was a very uncomfortable night and extremely difficult to get any meaningful sleep.
My disappointment stems less from the air conditioning failure itself and more from the lack of communication that followed. At checkout, I provided my name and contact information to the front desk attendant, who was very courteous and helpful. I also sent a message through the Marriott app. However, I never received any response through either channel.
In my experience, Marriott is typically very responsive when issues arise during a guest's stay. Therefore, I was surprised and disappointed that there was no follow-up regarding a problem that significantly affected my comfort and ability to rest.
Jermaine provided exceptional service and was extremely helpful.
I love the hotel but jermaine and his valet team was sub par. Wasn’t greeted with respect and they were very non empathetic. Please do better
My girlfriends and I stayed here the night before boarding our cruise ship to Bermuda. It is a very nice hotel. Rooms were clean and odor free. All employees I came in contact with spoke and smiled and were helpful. We had dinner in the restaurant. The menu has limited selections but we liked what we ordered. I had a chicken sandwich with fries. One had blackened fish and the other two salads and she crab soup. We ordered one cheesecake for all to share. They have a breakfast buffet for $20 but one of my friends did order ala carte of grits and bacon for $12. I did not personally have breakfast so I don’t know all items on buffet. The hotel was very busy. They do have valet parking which I would suggest being the parking area was small. I would definitely recommend since it was right down the street from the ships.
Mr. Dermott… The valet service representative, here at the Sheraton Hotel was absolute blessing from start to finish! Mr. Dermott was always punctual, incredibly polite, and always had a smile on his face. I watched Mr. Dermott from a distance managed a high volume of cars with zero wait times and treated every guest with great care. With the limited amount of space the hotel have available for parking, I felt that I was in good hands with Mr. Dermott caring for my vehicle. Thanks for all your hard work Sir.
Location
The construction mess and the utter confusion and lack of personal at the desk or parking to make it flow smoothly.
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