Omni Shoreham Hotel

Leslie recently stayed at the hotel and wanted to recognize Lelise for her outstanding service. She truly made my day by going out of her way to ensure my stay was amazing. She is excellent at multitasking and handled everything with professionalism and care.
Even when other guests were complaining, she remained calm and kept apologizing sincerely, showing how much she genuinely cares about the guests’ experience. Her positive attitude and dedication really stood out to me.
Thank you, Lelise, for making my stay so enjoyable!

personeel is aller aardigst' Het ontbijt is goed maar wel prijzig

everything

I have had the opportunity to stay at the Omni Shoreham going back a number of years. It has been always great and I loved it then and I do now. The environment and lobbies and public area are a beautiful stately, polished, comfortable and elegant (including in the lobby and lounge areas. The venue is beautiful as are the restaurants both the Roberts and Marquee which have good food and great service. The staff at the Omni are about making the most of welcoming guests and are a cut above. They always engage guests and are warm, kind and extremely helpful. From the front desk staff whom are all highly polished professionals and provide clear and helpful answers and solutions no matter what the situation or request. The concierge Eva Michels has a gift which is unsurpassed - that is bringing our little couple retirement retreat of four days for fun a memorable one! We were greated by her with a surprise balloon bouquet and lovely welcome with beautiful antique blank postcards of the hotel (frameable). She procided us with amenities for our little celebration. Eva is a warm caring person who accomplishes the fine art and the long lost art of creating an oasis and environment and creating an oasis of welcome, luxury and comfort. The staff e individually and together from pre-areival and after when I had questions I directed to the front desk, or anyone there .and all with whom I had the pleasure of meeting, the bellhop Martin, the Marquee waitress Ayu and all staff are greatly appreciated by me. The warm welcomes and help from Eva, Roos, Alexandra, Leslie, and all of the staff at the front from the first message in which I requested some info to the time I checked out.made us so happy and relaxed. The staff in the Marquee, including our lovely waitstaff Ayu are so easygoing and helpful and everyone there is always. It was the case during our little retirement celebration and many times in the past as a solo guest and with my family. Thank you so much Eva Michels and all of the wonderful Omni Shoreham team. Above and beyond and rare today. Thank you very much. Kathleen

Did not have breakfast

the view was amazing I loved the out door garden. Overall I do like your hotel very much I just hope that u can do some improvements. Especially the pool. I really love it. If there could be an indoor pool that would be even better. I’m not a fan of the sun.

My stay turned out to horrible. Valet scammed me of $64 without informing that there was a charge despite of me askimg if i can park myself. They said no we only do Valet here sneaky people. They take your card upront and basically can rip ypu off. A guest at their property hit my car while my car was in Valets posession. Their gust left a wrong ph# and a email adress which she is not replying too. I have called numerous times, they say they are sorry and want valet to investigate but valet manager has not replied to my text msg since yesterday. BE CAREFUL!!!.... i had accidently booked a room without breakfast, so i called them immediately and asked if i could be upgraded and i was willing to pay. The dude who picked up my call upgraded me from deluxe to a premium and said it was free of charge. When i got to the property a lady checked us in. I asked hwr again if breakfast was included she said yes. Next morning i called front desk to see what time the breakfast closed and to check how many we can order with 3 kids in my visits, she said there is no breakfast included..I went for one night and it was just horrible... Also their gave me 1 voucher for free drinks whereas we were 4 people. How i know this becaise my family stay at the same level right next to my room and were given one voucher for each member including children.Never again and i do not recommend this place.

God plass, fint svømmeanlegg og utendørsområder.

The location was perfect, the rooms were clean and comfortable and the staff was absolutely lovely. I have plans to visit again. You all have a loyal customer in us!

the valet were very kind,hotel smelt lovely and clean