Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (7259 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 7259 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
J
Jeffrey • family_with_children • au
4
Pros:

location is great and the cleanliness of the room

Cons:

During our stay at Ascott Hotel, we experienced a disappointing issue regarding the Wilson Parking located beside the building. Before heading to the parking area, my wife **specifically asked the front desk staff** about the parking pass or ticket included with our booking. Instead of providing the pass or giving clear instructions, the staff told us to “just go to the parking.”
Because of this lack of guidance, we were charged **$101** at Wilson Parking — even though the hotel rate should have been **$45**. This was a significant and unnecessary expense that could have been avoided if the staff had simply given us the correct parking pass when we asked.
We chose this hotel partly because of the advertised parking arrangement, so it was frustrating to pay more than double the expected amount due to staff oversight. The hotel itself was fine, but this experience left a negative impression, and I hope management improves communication and ensures guests receive the correct parking passes moving forward.

2026-06-27 • via Nuitee
A
Afzalur Rahman Choudhury • solo_traveller • bd
9
2026-06-27 • via Nuitee
A
Afzalur Rahman Choudhury • solo_traveller • bd
9
2026-06-27 • via Nuitee
A
Afzalur Rahman Choudhury • solo_traveller • bd
9
2026-06-27 • via Nuitee
W
Warathip • couple • au
8
2026-06-27 • via Nuitee
R
Rebecca • solo_traveller • au
7
Great stay, easy check-in and out, super comfy bed!
Pros:

Good location, helpful staff and very comfortable bed.

Cons:

Making a cup of tea at the buffet breakfast was very slow as the only access to boiling water was through the coffee machine, which then had to run 5 cycles of hot water to get the pipes clear of residual coffee before the water was clean enough to make tea.
Perhaps a hot water urn would be more efficient for the tea drinkers.

2026-06-27 • via Nuitee
N
Narkeeta • solo_traveller • au
10
Pros:

Everything, wonderful comfortable space with great amenities and exceptional customer service.

Cons:

Nothing.

2026-06-27 • via Nuitee
A
Afzalur Rahman Choudhury • solo_traveller • bd
9
2026-06-27 • via Nuitee
T
Tammy • solo_traveller • au
8
2026-06-26 • via Nuitee
J
jefferys • couple • au
10
I had a very relaxing comfortable stay. Thank you
Pros:

Breakfast was fantastic. Location is central to everything. The room had a great view of the city.

Cons:

All was perfect.

2026-06-26 • via Nuitee
K
Kerri • family_with_children • nz
9
Great central location, close to public transport. Rooms tidy and beds comfy.
Pros:

Great central location. Easy to access public transport and a short walk from the train station. The room was nice and quiet for a central city hotel. Would definitely recommend to others.

Cons:

The shower is over a bath and the glass door only covered half of the bath so water splashed around the bathroom if you weren't careful.

2026-06-26 • via Nuitee
M
Ma Elany • couple • au
5
2026-06-26 • via Nuitee
C
Craig • solo_traveller • au
8
Great Hotel at value for money in excellent location within the southern CBD
Pros:

Exceptional Value and location

Cons:

Could have more room facilities - Mini Bar, Wine Glasses, PayTV/Foxtel

2026-06-26 • via Nuitee
C
Chantal • extended_group • ca
9
2026-06-26 • via Nuitee
C
Chris • couple • au
8
2026-06-26 • via Nuitee
S
Stephen • couple • au
7
2026-06-26 • via Nuitee
H
Holden • solo_traveller • au
10
Pros:

I have stayed at this hotel numerous times. The location is great for easy access to the trains and China Town. The staff are very friendly and keen to help in anyway. The room is spacious and clean. The beds were very comfortable. We were able to use the pool area to catch up with friends. A very affordable accomadation situated in a great location. Will stay again.

Cons:

The only thing that bothered me was the air con was changing temp constantly at night so I kept waking up hot.

2026-06-25 • via Nuitee
N
Nathan • extended_group • au
8
Enjoyed our stay and would stay again
Pros:

Great breakfast, location was awesome.

Cons:

Foxtail was not working, and in house menu very expensive

2026-06-25 • via Nuitee
R
Ruby • extended_group • ph
9
Comfortable and enjoyed our stay
Pros:

Location

Cons:

Nothing

2026-06-25 • via Nuitee
J
Jack • extended_group • au
8
2026-06-25 • via Nuitee