Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (6408 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 6408 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
S
Sally-Ann • family_with_children • au
7
Beds like soft clouds🖤
Pros:

The location and the beds. Had the best night sleep, like sleeping on a cloud so soft. Location, easy to walk to station and light rail, Chinatown.

Cons:

That you actually had to buy a "barista" made coffee at the buffet breakfast. Low-key the buffet style breakfast wasn't as exciting or delicious as I thought it was going to be. There were two female staff that weren't helpful either. One she just showed as the table and walked off, didn't even say anything about anything. Thought perhaps she would have pointed out the barista coffee is "blahblah $$" or you can have the machine made coffee over there, plates are near the food which is over there... Got nothing but her back once we sat down. Then I asked the "barista" and she told me only about the do it yourself coffee machine. Didn't say would you like me to make you one that will be $$$ nope. So we went looking, found the food, some were supposed to be hot, not really and the coffee machine. Came back to the table and noticed another guest ordering coffee, from where I just asked about it. Yes, there was a poster about the price of coffee but from my table which was situated in the middle of nowhere and the front door I couldn't see that poster. So ordered coffee. Yeahh nothing to rave about sadly. Will remember not to book the buffet style breakfast again, if I come back and stay again.
Ohh and the wall lamp shade in my room was very damaged (see in photos) also kinda weird having no rubbish plastic bags in the bins, probably would be better to have at least one plastic rubbish bag.

2026-03-08 • via Nuitee
S
Stefan • family_with_children • de
3
2026-03-07 • via Nuitee
D
Damaris • family_with_children • au
9
Pros:

Loved the breakfast. Beds were really comfortable.
Location so close to the train station was great.

2026-03-07 • via Nuitee
S
Shalohm • extended_group • au
10
Pros:

Great location great breakfast

Cons:

Nothing

2026-03-07 • via Nuitee
M
Maja • couple • hr
2
Very dissapointing
Pros:

Location is the only good thing about this hotel, everything else is dissapointing.

Cons:

The hotel is very old, although the furniture in the room is a bit newer than everything else, the common areas are very old. Lift is very old and rusty, which raises safety concerns, as well as everything in the halls, including the room doors. The hotel has a serious issues with the moist and the overall cleaness - rooms are mainained poorly and not cleaned well. We found dirty towels in the room, as well as the human hair. The moist due to old facilities in the hotel raises concerns about the air quality. Overall very bad experience, definitelly not worth the money.

2026-03-07 • via Nuitee
L
Lisa • solo_traveller • gb
6
Great location, lovely staff.
Pros:

Very central, lovely staff.

Cons:

Very dated, needs a good clean.

2026-03-07 • via Nuitee
S
Sue-Ellen • solo_traveller • au
10
A lovely quiet & convenient place to stay.
Pros:

Great location
Exceptionally clean
Friendly & helpful staff

Cons:

A mirror in the bedroom area would be helpful .

2026-03-07 • via Nuitee
R
Robert • couple • au
7
Great location, close to Central.
Pros:

Very clean and efficient.

Cons:

Hot water tap in shower broken.

2026-03-07 • via Nuitee
K
Kristof • solo_traveller • be
7
Good location but too expensive
Pros:

Location

Cons:

Looked rather old, not all staff was friendly and it was quite pricey

2026-03-06 • via Nuitee
C
Claire • family_with_children • gb
9
2026-03-06 • via Nuitee
A
Alexis • family_with_children • nc
9
Pros:

Beaucoup d espace dans la chambre

Cons:

Néant

2026-03-06 • via Nuitee
S
Steve • solo_traveller • au
8
Great location. Access to wifi. Minor hiccup with credit card acceptance from my watch.
2026-03-06 • via Nuitee
C
CHU HSUAN • couple • tw
8
Pros:

房間空間很大，床上偏軟的那種，頭一沾枕頭直接睡著一覺到天亮！住宿前因為看了過去其他住客的評價本來有點小擔心（整潔、安全門鎖等等）但實際入住覺得是CP值非常高也不會讓人不安心的旅店，地點也很棒。

Cons:

如果有附上拖鞋會更好

2026-03-06 • via Nuitee
R
Roger • solo_traveller • au
9
Really good accomodation at an excellent price and close to Central station
Pros:

Everything there. Excellent breakfast. Most comfortable bed I have ever slept in

Cons:

Nothing

2026-03-06 • via Nuitee
R
Rachelle • family_with_children • au
9
Great location, family friendly, helpful staff, we would stay again
Pros:

Location, service, pool, breakfast was great

Cons:

The rooms could do with an upgrade, especially the bathroom

2026-03-06 • via Nuitee
C
Chris • couple • au
8
Great location and comfortable beds.
Pros:

Super comfy beds and bedding.
Fantastic location.
Friendly staff.
Lots to like.

Cons:

Nothing really was fine - good for the price a bit dated in decor but adds to the charm.

2026-03-06 • via Nuitee
S
Suttiphan • couple • au
7
2026-03-05 • via Nuitee
L
Luke • extended_group • au
10
2026-03-05 • via Nuitee
D
Doug • couple • au
9
Quiet, comfortable stay.
Pros:

Great location, close to George Street, China Town and Darling Harbour. Very happy with the room, friendly staff and hotel facilities.

Cons:

All good on this visit.

2026-03-05 • via Nuitee
S
Sandra • family_with_children • gb
8
2026-03-05 • via Nuitee