Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (6657 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 6657 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
P
Polden • extended_group • au
10
Excellent one night stay! Very happy! Cleanliness exceptional. Nice dark room at night with a large comfy bed. Great loc
Pros:

Location, comfy bed and cleanliness!

2026-03-28 • via Nuitee
M
Marie-charlotte • family_with_children • fr
6
Cons:

Vieillissant, la piscine n'est pas à la hauteur

2026-03-28 • via Nuitee
L
Latifa • extended_group • au
10
2026-03-28 • via Nuitee
J
Johanna • family_with_children • au
10
Pros:

This is our go to hotel in Sydney. In an excellent location just off George Street and very short walk to China town and market city. Rooms are great size and beds are super comfortable.

2026-03-28 • via Nuitee
G
Garth • solo_traveller • au
10
2026-03-28 • via Nuitee
J
JLo • couple • vn
8
2026-03-28 • via Nuitee
Z
Zhi • couple • au
9
Pros:

The location is perfect, very close to the Central station.

Cons:

The AC was little bit noisy, especially when we were trying to get some sleep.

2026-03-28 • via Nuitee
M
Mary Anne • family_with_children • ph
9
Pleasant stay.
Pros:

So close to everything!!

Cons:

Stayed for a week with family. How I wished they would have thoroughly cleaned the roomed everyday. They did Make UP the room but I noticed that bathroom toilets and tables were not even wiped down on a daily basis. Overall stay was pleasant and we were happy with the room. Front office staff great!

2026-03-28 • via Nuitee
J
Jeanette • couple • au
7
Pros:

All good except for the air con. Very hard to read and sdj

2026-03-28 • via Nuitee
T
Todd • family_with_children • au
9
Pros:

Lovely spacious, comfortable and clean room

2026-03-27 • via Nuitee
G
GammaQ • family_with_children • au
8
2026-03-27 • via Nuitee
M
Marian • family_with_children • au
10
2026-03-27 • via Nuitee
B
Budi • family_with_children • id
7
2026-03-26 • via Nuitee
K
Kay • couple • au
10
2026-03-26 • via Nuitee
L
Lei • family_with_children • au
9
Pros:

Location was good, central to everything. Close to the shops and lots of restaurants nearby. Staff service were superb!

Cons:

There were old stains on the carpet. The tv is always turning off by itself.

2026-03-26 • via Nuitee
E
Eduard • couple • ch
7
Pros:

Sehr zentrale Lage und sehr gut mit ÖV erschlossen. Reichhaltiges Frühstückbuffet .

Cons:

Zimmerreinigung absolut ungenügend, nur das absolute Minimum wurde gemacht und das nicht mal jeden Tag.
Veralteter Lift, sehr ineffizient und langsam. Von drei gingen nur zwei…

2026-03-26 • via Nuitee
L
Leesa • family_with_children • au
8
2026-03-26 • via Nuitee
A
Angela • family_with_children • au
9
Very comfortable beds and a great location.
Pros:

Great location, friendly staff

2026-03-26 • via Nuitee
F
Farah Nur Faezah • couple • my
10
Pros:

Everything except for the bed

Cons:

Nothing except for the bed. its horrible. executive floor. you will sleep in position like you are visiting a dentist for scaling.

2026-03-26 • via Nuitee
P
Peita • extended_group • au
8
2026-03-26 • via Nuitee