Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (7412 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 7412 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
S
Seona • solo_traveller • au
10
2026-07-12 • via Nuitee
H
Helen • couple • au
9
Excellent
Pros:

Staff were receptive to my suggestions
Best Margaritas

Cons:

Don't ignore older women as if we are invisible

2026-07-12 • via Nuitee
N
Ngoc • family_with_children • au
7
Overall a comfortable stay
Pros:

Good location.

Cons:

Property is a bit dated. The lifts took too long to arrive

2026-07-12 • via Nuitee
M
Meljae Marie • extended_group • ph
10
2026-07-11 • via Nuitee
K
Kellie • extended_group • au
10
Met all expectations.
Pros:

Best location - dinner and bar very good, as was breakfast. Staff friendly and informative. Thank you - would love to come again!

2026-07-11 • via Nuitee
H
Hiroshi • solo_traveller • jp
7
Pros:

朝食が美味しかった。バスタブがあった。ドライヤーの風量が強く乾燥が行えた。

Cons:

ベッドが柔らかすぎた。エレベーターが混む。受付が混む。シャワーの温度調整が難しかった。

2026-07-11 • via Nuitee
P
Pam • family_with_children • nz
8
Pros:

Breakfast very good,location was a little too far out.

2026-07-10 • via Nuitee
M
Martin • family_with_children • au
8
2026-07-10 • via Nuitee
K
Khurram • solo_traveller • au
5
Pros:

Location and people at reception.

Cons:

There was too much noise coming from the other room. We had kids and it was very difficult to sleep until 1am.

2026-07-10 • via Nuitee
M
Manuela • family_with_children • au
9
Great location, service and price.
Pros:

Buffet breakfast, staff service. Location.

2026-07-10 • via Nuitee
A
Alyssa • family_with_children • nz
10
2026-07-10 • via Nuitee
M
Marek • family_with_children • au
9
Definitely recommend
Pros:

Good location, breakfast included

2026-07-10 • via Nuitee
P
Paul • family_with_children • qa
9
2026-07-10 • via Nuitee
J
Joy • family_with_children • au
8
Pros:

Rooms were quiet, a good size, the bed was comfy. Breakfast was great. :)

Cons:

The rooms are a bit dated and could do with a coat of paint/refresh. When we had to reschedule the new price was much higher than previous price, due to being in the school holidays.

2026-07-09 • via Nuitee
C
Christine VALENCIA • extended_group • au
8
2026-07-09 • via Nuitee
Y
Yun Yun • family_with_children • tw
9
2026-07-09 • via Nuitee
M
Michelle • solo_traveller • au
9
Pros:

Very clean and good service

2026-07-09 • via Nuitee
A
Anna • family_with_children • au
10
Perfect location walking distance to everything. Staff were very friendly and approachable when needed. Buffet breakfast
Pros:

Excellent location, staff were very friendly and the hotel was clean and smelt lovely

Cons:

Nothing everything was great for the value

2026-07-09 • via Nuitee
M
Mohd sofi • couple • my
9
2026-07-09 • via Nuitee
G
Guifeng • family_with_children • au
10
2026-07-09 • via Nuitee