Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (7162 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 7162 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
L
Lee Sah • extended_group • sg
7
It was ok, but the hotel is a bit aged, don’t think I would choose this hotel again
Pros:

Clearly the location is very good.

Cons:

Inconsistent service level. There is one male receptionist who provides excellent service but the rest pales in comparison. Same with the restaurant staff, not all are able to deliver an acceptable service level. Breakfast is of low standard.

2026-06-06 • via Nuitee
B
Bree • solo_traveller • au
6
2026-06-06 • via Nuitee
C
Chin Wei • family_with_children • au
8
2026-06-06 • via Nuitee
K
Khajamic • solo_traveller • au
9
Pros:

Comfortable room, conveniently located.

Cons:

Room could use a deep clean, especially for mould in the bathroom.

2026-06-06 • via Nuitee
N
Nikhil • solo_traveller • au
10
Pros:

Location and convenience

Cons:

None

2026-06-06 • via Nuitee
B
Bryan • family_with_children • nz
8
Good stay. Great location.
Pros:

Great location. Not close to Circular Quay but easy to get the tram and not far from Darling Harbour. Good food options nearby.
Staff were friendly. Comfy beds.

Cons:

Slow lift. Looks a bit tired. Pool a bit cold, but kids still went in though.

2026-06-06 • via Nuitee
M
michael • family_with_children • au
10
2026-06-06 • via Nuitee
S
Shelli • couple • au
8
Would stay again, looking forward to the renovations and seeing what they’ve done
Pros:

Location was perfect

Cons:

Obviously the new staff weren’t aware of breakfast policies. Some more training is needed

2026-06-06 • via Nuitee
M
Mark • family_with_children • au
10
Fantastic value for money
Pros:

Everything

2026-06-06 • via Nuitee
L
Leeanne • solo_traveller • au
8
Pros:

Very clean and comfortable.

Cons:

Couldn't get the shower temperature or pressure right.

2026-06-05 • via Nuitee
L
lobry • family_with_children • au
8
2026-06-05 • via Nuitee
M
Michael • extended_group • id
9
Quick Sydney visit
Pros:

The staff were friendly and flexible. Room was a good size, easily accommodated 3 of us and could have taken 4. Location is in the heart of the city so very easy to access everything and public transport when needed too.

Cons:

Nothing much really. In the room the shower could do with either a door or something to prevent the bathroom floor getting very wet. The hotel entrance could do with a ramp for entering and leaving with heavier bags, although understand there is a wheelchair ramp in the garage.

2026-06-05 • via Nuitee
S
Serge • extended_group • fr
9
Pros:

Tout était très bien ,chambre, personnel, emplacement!

Cons:

dommage(pour un hôtel de cette qualité) qu'au petit déjeuner il n'y a pas de vrai café (juste du soluble) si on veut du vrai café il faut payer en plus

2026-06-05 • via Nuitee
S
Susan • couple • au
8
Pros:

Close to station

Cons:

Walking in with our suitcases, had to carry them up the stairs, which was hard

2026-06-05 • via Nuitee
R
Rhealyn • family_with_children • au
8
Convenient
Pros:

Location is very convenient. Room is good space for a staycation. Enough space just for sleeping during the night

Cons:

Only thing there is not enough hooks to hang 4 towels. Room is a bit dusty. Need vacuum before guests occupies it

2026-06-05 • via Nuitee
J
Jie Cheng • family_with_children • au
7
Great central location and comfortable stay. Would stay again.
Pros:

The location was excellent. Being in the centre of Sydney made it very convenient to get around. The room was clean and comfortable.

Cons:

The only issue was that the TV could be upgraded, as it felt a little outdated.

2026-06-05 • via Nuitee
L
Leisa • family_with_children • nz
9
Great hotel to stay & would recommend.
Pros:

Clean, friendly staff, great buffet breaksfast, walking distance to Paddys Market & supermarket.

2026-06-04 • via Nuitee
H
Helen • family_with_children • au
9
2026-06-04 • via Nuitee
A
Abigail • family_with_children • au
10
Pros:

The breakfast was good. All staff were nice and accommodating. Easy check in and check out procedure in the hotel.

Also, an incident happened but their maintenance team was able to help immediately after we called the reception. Very proactive and commendable.

Cons:

I wish there could be more light in the room, but I understand that some people prefer warm lights.

2026-06-04 • via Nuitee
L
Laurie • couple • au
10
Lovely staff. Great location.
Pros:

Location

Cons:

Staff

2026-06-03 • via Nuitee