Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (6408 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 6408 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
M
Mel Rooke • family_with_children • au
7
Good spot
Pros:

Great location. Comfortable beds. Breakfast was nice

Cons:

Mould around soap dispensers in shower. Was easily removed with a finger so not from being stubborn just sloppy cleaning

2026-02-14 • via Nuitee
L
Leigh • family_with_children • gb
4
Uncomfortable beds and bad nights sleep from noise.
Pros:

Not a lot.

Cons:

Even though I requested a comfortable and quiet room after a long flight landing late at night, we had some loud mechanical noise that kept coming on every 10 minutes all night.
The hotel is very basic and dated with carpets very worn. The beds and pillows weren’t very comfortable either. I’m glad we only had one night here. Also please note there are quite a few stairs up to the property, which doesn’t help when you have a lot of luggage. We later found out there is a ramp round the side of the hotel but this isn’t a short cut. If you want a comfortable stay and a good nights sleep I wouldn’t choose this hotel again.

2026-02-14 • via Nuitee
M
Mohd Sofian • family_with_children • my
8
Great Location but No Netflix
Pros:

Location is near to Sydney City. Walking distance to the city. Unit at 8th floor have access to patio.and swiimming pool. Given a room with 2 Queen Beds.

Cons:

1 lift was down for maintenance. The hotel is pretty crowded and busy during peak period. Toilet was quite small. No free parking. Parking rate is AUD 45 per day. No Netflix option on the TV.

2026-02-14 • via Nuitee
T
Trevor Oates • family_with_children • au
9
Pros:

It was lovely to get an upgrade and a treat in recognition of my birthday

2026-02-14 • via Nuitee
T
Thomas • couple • au
10
2026-02-14 • via Nuitee
A
Anne • extended_group • au
9
Well located for light rail and eating places, comfortable and restful
Pros:

Staff were very responsive to my tired friend’s requests, extra blankets, working smart tv and safe

Cons:

Steps but signage to enter via car park was clear

2026-02-14 • via Nuitee
T
Tran Hanh Thao • family_with_children • au
7
2026-02-14 • via Nuitee
Y
Yulia • solo_traveller • ru
9
A great place to stay
Pros:

Nice location (just a few minutes of walking from the Central Station and the Chinese garden of Friendship), nice view from the room, helpful staff, 4 elevators, comfortable lobby with a big sitting area, a very spacious room

Cons:

The bed was too soft for my liking, and the bathroom could have been designed a bit better as it's very uncomfortable to get out of the bathtub

2026-02-12 • via Nuitee
U
Uwe • couple • de
9
Ideales Hotel für einen Stadtbesuch!
Pros:

Die Lage ist sehr zentral, so dass alle wichtigen Highlights einfach mit den öffentlichen Verkehrsmitteln erreichbar sind.
Das Frühstück ist sehr gut!

Cons:

Das Zimmer und der Balkon waren direkt am Pool, was eine große Geräuschbelastung darstellt.

2026-02-12 • via Nuitee
健士 • family_with_children • jp
8
Pros:

場所

Cons:

エントランスの階段は重いス−ツケ−スには酷!!

2026-02-12 • via Nuitee
T
Terbio • couple • au
8
Pros:

Location

Cons:

The staff in the reception was rude when we check out. Her name starts with V.
Also there was a long queue but only 1 person is there

2026-02-11 • via Nuitee
K
keith • family_with_children • au
9
Pros:

Hotel was nice and clean, but the best thing was the location. The hotel is situated near China town and is just a 15min walk to central station so it just made it easy for us to commute.

Cons:

There was a weird smell near the lifts in the lobby, this put me off every time we got on the lifts.

2026-02-11 • via Nuitee
J
Jens • solo_traveller • de
6
Pros:

Nähe zum Zentralbahnhof
Frühstücksbuffet i.O.

Cons:

Unser Zimmer hat muffig gerochen
Die Decken waren etwas klamm.
Teppichböden

2026-02-11 • via Nuitee
O
Oriana • couple • au
8
Great central location, comfortable and value for money
Pros:

Central location and close to all transport. We had a spacious room with a comfortable bed. The sunset view from the balcony over the city skyline was beautiful. We will return.

Cons:

Nil

2026-02-10 • via Nuitee
M
Mathilde • family_with_children • fr
7
Big beds, fair deal, swimming pool is unpractical
Pros:

I booked only for the beds. 2 large beds in a spacious room for families it’s a great deal. The breakfast is good, enough options. Close to trains.

Cons:

Swimming pool is super small and overheated, more a spa with too much chlorine and left unattended. The rooms are great, breakfast room is ok everything else needs refurbishing. Very long check in process, feels like forced data collection.

2026-02-10 • via Nuitee
S
Schmetzer • family_with_children • au
3
Cons:

3 Elevators & only 1 was working, Waited 20min just to get to my room.

2026-02-10 • via Nuitee
H
Helen • couple • au
8
2026-02-10 • via Nuitee
Y
yu hsiang • family_with_children • tw
9
2026-02-10 • via Nuitee
M
Martin • family_with_children • au
8
This hotel is very good value for money. The location is great.
Pros:

The breakfast was excellent. Good range of food and very fresh.

Cons:

The pool surrounds needed some attention.

2026-02-10 • via Nuitee
M
Mathieu • family_with_children • nc
9
Pros:

Proche du centre
Petit déjeuner au top pour un prix très abordable

Cons:

Matelas un peu mou pour ma femme et ses problèmes de dos

2026-02-09 • via Nuitee