Sydney Central Hotel managed by The Ascott Limited

Hotels
9.8 (7036 reviews)
169-179 Thomas Street , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Value for money
Cons:
Bed too soft
Pool area looking dated
Lift wait times during peak hours

Categories

Cleanliness
9.68
Many reviews praised the cleanliness of the rooms.
Service
10
Staff were consistently noted as friendly and accommodating.
Location
10
Location was frequently mentioned as a major highlight.
Room Quality
9.68
Rooms were generally described as clean and comfortable.
Amenities
9.68
Amenities like the pool and breakfast were well-received, though some commented on the pool area being dated.
Value for Money
9.68
General consensus on good value during peak season.
Food and Beverage
9.68
Breakfast received high praise, with some minor critiques on coffee.
Overall Experience
10
Overall experience hailed as excellent with numerous recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:27

Property Description

Convenient Location in Sydney CBD
Novotel Sydney Central is ideally situated in the heart of Sydney's Central Business District, offering easy access to ICC Sydney and Darling Harbour.

Modern Rooms with Essential Amenities
Each room at Novotel Sydney Central features a flat-screen TV, desk, refrigerator, and tea/coffee making facilities. Guests can also enjoy the convenience of an en suite bathroom with complimentary toiletries provided.

Dining Excellence at Thomas St. Kitchen & Bar
Experience the charm of the heritage-listed Thomas St. Kitchen & Bar, where guests can indulge in contemporary Australian cuisine and fresh seafood. Open every day, this restaurant is a delightful culinary destination for breakfast, lunch, and dinner.

Book your stay at Novotel Sydney Central now for a memorable and convenient experience in the heart of Sydney!

Important information:

Please note, there is a 1.5% credit card surcharge when using Mastercard and Visa through debit/credit transactions, and a 2.2% surcharge when using American Express. No surcharge is applicable when using EFTPOS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 45 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 7036 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
S
Simon • family_with_children • au
8
2026-05-16 • via Nuitee
W
with Era • solo_traveller • au
10
2026-05-16 • via Nuitee
B
Brendan • couple • au
8
2026-05-16 • via Nuitee
H
Hua Feng • extended_group • tw
8
Pros:

Breakfast is good, location is perfect

Cons:

a bit old

2026-05-16 • via Nuitee
D
Desira • solo_traveller • au
10
2026-05-16 • via Nuitee
J
Jayoung • family_with_children • au
8
Good for family trip in Sydney CBD.
Pros:

Good location, good breakfast, bathroom with bath tub which makes friendly hotel for family.

Cons:

Only one elevator was working.

2026-05-16 • via Nuitee
一色 • family_with_children • jp
9
ナイス
Pros:

朝食が美味しい

2026-05-15 • via Nuitee
S
Sharina • couple • sg
7
Decent stay and great staff, feels safe
Pros:

Well-managed and clean

Cons:

Far from everything else. Bed was uncomfortable

2026-05-15 • via Nuitee
L
Laylee • solo_traveller • au
9
Pros:

Great comfortable room in a great location!

Cons:

Shower pressure is a little lacking.
There are not enough glasses and mugs to cater to all guests in the room

2026-05-15 • via Nuitee
T
Tracey • couple • au
9
Excellent stay
Pros:

All good valu

2026-05-15 • via Nuitee
A
Anthony • solo_traveller • au
10
Always a very enjoyable stay at Sydney Central Hotel.
Pros:

Perfect location for our trip.
Excellent,clean & comfortable room and facilities.
There was a mix up with our booking on arrival and the staff were absolutely fantastic and had it all sorted in a matter of minutes.

Cons:

Nothing

2026-05-14 • via Nuitee
L
Lucas • couple • au
8
2026-05-14 • via Nuitee
W
Wirat • family_with_children • th
7
Good location. Friendly staff and helpful. Room is too old need to renovate.
Pros:

Have laundry facilities and have the discount.

Cons:

Room look too old and not much clean.

2026-05-14 • via Nuitee
M
Mousa • solo_traveller • au
1
2026-05-13 • via Nuitee
K
Kalani • solo_traveller • au
10
2026-05-13 • via Nuitee
Y
Ysabel • family_with_children • us
6
Good value
Pros:

Breakfast had a lot of options

Cons:

Our alarm clock broke 2 days in our stay. It was still broken even if housekeeping kept cleaning our room. And our soap dispenser was empty had to call housekeeping for that.

2026-05-13 • via Nuitee
A
Aneesh • family_with_children • au
9
2026-05-13 • via Nuitee
G
Gurcharan Singh • family_with_children • in
8
2026-05-13 • via Nuitee
A
Amanda • family_with_children • au
8
Pros:

It was perfect for what we needed. The rooms seem a little tired, but they were very clean and the staff extremely helpful. We even got an early check in by signing up to the hotels member program. Great location and very comfortable beds!!

2026-05-13 • via Nuitee
L
L. • solo_traveller • au
10
Pros:

Every thing.

Cons:

Bathtub is too narrow and not suitable for an elderly person.The soap holder is in a wrong place . Each time you move it comes in contact with you. And there is no handrail to hold.

2026-05-13 • via Nuitee