Comfort Inn Monticello

They didn't let me stay there after I paid ahead in full and wouldn't give me a refund total rip off. Should actually be illegal.

they do not clean unless you ask for it, not even to remove the garbage, my bed was not made, I did not felt spoiled stain there, the facet in the bathroom sink was completely loose, the paper toilet was leftover from whoever stay before, it is discus sting, they did not have drawer, so I had to keep my cloth in the suitcase, having to open and close the suitcase all the time. The breakfast was descent considering everything else, but for the price i paid maybe it was not good enough. I will never stay or recement that place, it was the worse place I ever stay. But I did not had a choice. breakfast not good enough. I will never stay or recement that place, it was the worse place I ever stay. But I did not had a choice.

The shower in my first room was broken. I was given the option to borrow a shower in another room. After discovering that the sink was broken and the room had ants, I asked to be moved. I returned to my new room to find a dirty shower and crumbs on the floor. I was also upset to find the juice machine was covered with fruit flies. It was definitely not eorth the price, especially with the upcharge for graduation weekend.

This hotel would not accept cash in payment for our room and they called in the middle of the night and told us that wee would have to leave if we couldn't produce a credit card. The card we originally used had a fraud incident and was denied. We gave another card but didn't want it charged and we just wanted to pay cash. To be threatened with eviction in the middle of the night was outrageous. I cannot imagine a business not accepting cash for payment. Unrelated to that the hotel has a sign that says they will not accept guests who live within 55 miles of the hotel. I've never seen that restriction before. Just not a pleasant experience.

Room appeared to be cleaned. However, there was black mold in the sink around the top part of the basin. This was noticed when looking in the mirror. There were also small anomalies like dirt on the end of the bed which I thought was from my husband but it wasn’t as well as a washcloth that was hung over the curtain rod and a screw on the floor. On top of that, the tub faucet had a drip which could be silenced by closing the door. Told the front desk and provided pictures of the sink. Apparently, the room wasn’t thoroughly cleaned.

We were not given a room because their rules state that a customer can not live within a 55 mile radius. I want my money back. Booking.com did not state that on the website.

The shower drain was clogged with someone else's hair. We had to wear sandals in the shower to avoid the backup from the clogged drain. Clean towels should not be placed under the sink, next to exposed pipes that are covered in build up. The bedding linens were dirty and dingey with brown marks and smears.

Could be a little clearer.

Our TV did not work the entire stay. There were no other rooms to accommodate my disabled grandfather that had a working TV

When we arrived we were told our room had been canceled. Luckily they were able to get us in but not without a stressful moment. Should if never been canceled