Maison Saint Charles

Breakfast not the best. Hard to get hot water.

When I checked in on 4/8/26 I told the woman at the front desk I wanted to change my method of payment to a different card - the card I used for incidentals. She said that would be ok, but on 4/9/26 the entire amount for the room was charged to the wrong card. It was never corrected although I tried to get it corrected before I checked out on 4/13/26. The woman told me Booking.com would have to help me. To say I'm totally frustrated is an understatement.

Loud, my room key accidentally opened someone else's door, dirty, set up like door with outside doorways, pool disgusting, breakfast gross

En cuanto al personal de recepción, hubo dos personas muy amables pero hubo otras dos no muy amigables.
Me quedé dos noches. No recibí servicio de limpieza de habitaciones, no sé si correspondía.
Guardaron mi equipaje antes de mi check in y después de mi check out pero el cuarto donde se almacenaje las maletas no tenía llave.

Not enough towels by pool. Tv was being repaired but took longer than they said.

There was a girl screaming for help and security couldn’t find her. Also we only got one roll of toilet paper for the whole weekend

I wasn’t told about the breakfast at check-in. Found out about it too late.

The room is not that clean and we found dead cockroach at my room and building’s corridor during our stay…

Elevator was broke in our building and stairwell was dark.

Frühstück war gut, aber die Dame war mehr mit ihrem Mobiltelefon beschäftigt als fehlende Dinge aufzufüllen

Rooms are a bit small for a family

A little bit of noise from renovations

We stayed three days and in all of that time, never once had any housekeeping. We were left to fend for ourselves. I told the front desk that we felt invisible. Perhaps because the accessible room was tucked behind the hotel laundry door, making us have to close that door to access our room at all. It was a noisy area and to be ignored completely all three days was adding insult to injury. I called the front desk the third day to ask why we had no service from housekeeping and she did not know why. She said I could talk to the manager the following day. That did us not good as we were checking out then. We had to go into the laundry room to get towels ourselves and the lady there actually came and emptied our garbages-hardly her job. We went three days with no service. It seemed deliberate as I had made a point of personally requesting housekeeping the third day myself as we left for the day. When we came back, dirty room, no towels, cups, etc… We were on our own. What are we paying for if not service?
I have a torn mcl in my knee and had a hard time climbing into and out of the tub. Most accessible rooms where we have stayed have a roll in shower. The floor of the tub and the bathroom were extremely slippery-again, not ADA in my opinion. The bed was about 40” from the ground and I had to request a step stool to get into it. Again, not ADA.

Lift didn't work throughout our stay meaning we had to haul our suitcases up and down 6 flights of stairs, with no help from anyone. Not enough lighting in room, one of the sockets with lights didn't work. The reception staff weren't very friendly seemed to be swearing a lot when I was getting a coffee. They were also on their phones a lot and when asking questions of them it was almost like they had no time & it seemed an effort to help. The breakfast was okay on 1st morning but after that it didn't meet expectations. The pastries & cakes were half raw inside. The fried eggs were over cooked. Staff on phones, we had to ask for coffee to be filled, cups or cutlery, tables weren't wiped down. We didn't think it was good value for what we were charged. No kettle or coffee machine in the room, which would have been a bonus.