Maison Saint Charles

Hotels
8 (894 reviews)
1319 St. Charles Avenue , New Orleans , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor staff communication
Limited amenities

Categories

Cleanliness
7.64
Some cleanliness issues mentioned, but overall appeared satisfactory.
Service
8.61
Mixed feelings regarding staff responsiveness, with positive notes on some who provided exceptional service.
Location
9.15
Consistently praised as a great aspect of the hotel, with good access to local points of interest.
Room Quality
7.1
Some issues with room amenities and comfort mentioned, like poor quality pillows.
Amenities
8.13
Amenities were generally acceptable, but some mentioned specific shortcomings.
Value for Money
8.59
Overall perceived as good value for what was offered.
Food and Beverage
6.64
Breakfast options deemed poor by some reviews.
Overall Experience
8.11
General consensus is that the experience was satisfactory despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:39

Property Description

Luxurious Accommodation

Located in the vibrant lower Garden District of New Orleans, Maison St. Charles by Hotel RL offers a non-smoking environment with free WiFi. The elegantly designed guestrooms feature modern amenities such as a coffee machine, flat-screen cable TV, ironing facilities, and an in-room safety deposit box for your convenience.

Relaxation and Recreation

Unwind in style at Maison St. Charles by Hotel RL with access to an inviting outdoor pool and hot tub. Whether you're looking to take a refreshing dip or simply soak up the sun, our hotel provides the perfect setting for relaxation. Additionally, guests can enjoy the convenience of on-site gated parking and coin-operated laundry facilities during their stay.

Convenient Location

Situated across from the iconic St. Charles Street Car line, our hotel offers easy access to the city's top attractions and vibrant nightlife. Book your stay at Maison St. Charles by Hotel RL today for a memorable New Orleans experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Guest Reviews

8
Based on 894 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 6.64
Overall Experience: 8.11
A
Alexandra couple us
1
2026-08-06 via Nuitee
R
Robert solo_traveller gb
9
2026-08-06 via Nuitee
W
Wilson couple us
8
Did the job
Pros:

Clean, quiet, heated clean pool and a working jacuzzi.

Cons:

AC isn’t the best. First unit went out and had to switch rooms. Second was worst than the first. Shower pressure could be better!

2026-08-05 via Nuitee
S
Sarah family_with_children gb
8
Lovely charming hotel in great location to explore New Orleans
Pros:

Charming looking hotel with parking.

Great location - although I’d originally booked it due to being on the St. Charles line which was partially closed for repairs while we were there (replacement bus on). But when it’s fully open, the location would be brilliant.

Great pool & hot tub. Not very busy while we were there. Open until 10pm so great for late night dip when we’d been out all day in the heat.

Lovely breakfast area - again not very busy but offering was simple & sufficient.

We had an issue with our air conditioning leaking in our original room & the team were great moving us to another.

Toiletries provided. Fridge / microwave & safe.

Cons:

The hotel looks great but there are just a few bits that could do with a little TLC - the tap in our room kept leaking unless you got it exactly in the right spot. Both shower heads in both rooms moved on the walls.

Parking at $25 a night is quite steep. But parking is at a premium I suppose for where we were staying.

2026-08-04 via Nuitee
A
Alvin solo_traveller us
9
2026-08-03 via Nuitee
K
Kelley couple us
10
2026-08-03 via Nuitee
A
Angel solo_traveller us
5
2026-08-02 via Nuitee
L
Lacie family_with_children us
10
Pros:

Beautiful property and great location.

2026-07-25 via Nuitee
D
David couple us
10
I have stayed at this property three times. Never been disappointed.
Pros:

This hotel is a gem. It is on the most famous street in the city. The façade facing the street hides what is behind it.

Cons:

Nothing to note.

2026-07-24 via Nuitee
T
Tonda Davis solo_traveller us
10
Cons:

Could use better pillows

2026-07-24 via Nuitee
D
Denise family_with_children us
8
It was a nice place and nice to see New Orleans!
Pros:

It was a nice place. Clean and comfortable. We were close to Burbon Street and the French corridor. The transportation was great. The buses and streetcars ran constantly and it was easy getting around.

Cons:

There wasn’t anything that I disliked.

2026-07-23 via Nuitee
K
Kristen solo_traveller us
2
Great value but you get what you pay for. I wouldn’t book with them again.
Pros:

The property was full of stray cats that the staff fed. There were 2 roaches in my room during my stay. There was a Gould smell of cat food and urine around my room door.

Cons:

They dozen stray cats on the property (I’m highly allergic) and the smell of cat urine and cat food

2026-07-21 via Nuitee
P
Padilla solo_traveller us
9
Pros:

There really was nothing to dislike about the location. The staff was fantastic, the room was great, and the layout for the breakfast area was great as well.

Cons:

$14.99 is a bit High for the breakfast that they had. It was your typical Hotel breakfast. The stop taking care of it was very nice, but I regular restaurant with better variety would have ran real close to the same price.

2026-07-21 via Nuitee
M
Michael solo_traveller de
10
2026-07-21 via Nuitee
J
Jennifer family_with_children us
10
Cute lovely place
Pros:

Awesome cute comfortable great location safe

Cons:

Only issue we had on our stay was we asked for towel exchange and had to call again to finally get it, other than that excellent property

2026-07-21 via Nuitee
D
Destiny family_with_children us
10
Besides the parking, I enjoyed my stay.
Pros:

Breakfast was amazing and well put together

Cons:

More parking spaces

2026-07-20 via Nuitee
J
Julie solo_traveller us
7
Pros:

It was quite & food options

Cons:

Staff could be nicer

2026-07-20 via Nuitee
V
Veronica solo_traveller us
8
2026-07-20 via Nuitee
L
Laura couple us
9
Beautiful stay in all -- marred by something weird with the smoke alarm.
Pros:

We loved the location in the lower garden district, so easy to walk to restaurants and just walk our dog in such wonderful streets. You are wonderful about dog people! Thank you for allowing us to have our River with us. And the hot tub and pool were a nice touch and very relaxing after a long day of walking! Also love the high ceilings, quiet, and comfortable bed -- so much to like about this place. We'll definitely be back.

Cons:

I guess the thing that left us feeling a bit despondent was the smoke alarm, which started chirping at 3 a.m. the day we were planning to make a long 10-hour drive back home. It is nothing you can anticipate I suppose, but there was just no way we could reach it with any furniture in the room -- on such a high ceiling, we tried helplessly just to sleep through it, but it was impossible. And we didn't want to wake up others with something that silly; I mean, what could be done? Who would have a ladder at 3 a.m.? So we just packed up and left. It's stupid of course, but man it was just irritating. (Maybe figure out how old your batteries are and have a schedule to change them before they start to go out?). I don't know.

2026-07-19 via Nuitee
W
Welsh solo_traveller us
10
2026-07-19 via Nuitee