Holiday Inn Express Chicago NW - Arlington Heights by IHG

Hotels
•
Holiday Inn Express
8.1 (222 reviews)
2111 South Arlington Heights Road , Arlington Heights , US
+1 847-956-1400

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Hiking
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Review Highlights

Pros:
Clean areas and countertops
Comfortable beds
Convenient/parking available
Plenty of charger outlets
Cons:
Inconsistent cleanliness (hair on bed, damp towels, found underwear)
Room wear and needs updating
Bathroom cabinet not fully clean / need taller toilet
Ice machine didn't work
Room too humid

Categories

Cleanliness
7
Mixed: several mentions of cleanliness (clean countertops, generally clean beds) but also notable issues (hair on bed, damp towels, previous guest's underwear found, some surfaces/cabinet not clean) indicating inconsistent housekeeping.
Service
7.5
Service/housekeeping appears inconsistent: reports of hair on bed, damp towels, and found underwear point to lapses, though no comments on staff friendliness or responsiveness.
Location
8.7
Standard quality for this hotel tier
Room Quality
8
Rooms have comfortable beds and plenty of charger outlets, but some wear, humidity issues, and bathroom fixture/size concerns (e.g., need taller toilet) were reported.
Amenities
7.8
Parking available and ample charger outlets noted, but ice machine malfunction and some facility wear reduce the amenities score.
Value for Money
8.7
Standard quality for this hotel tier
Food and Beverage
8.7
Standard quality for this hotel tier
Overall Experience
8.4
Met basic needs for a one-night stay with clean, comfortable beds, but multiple cleanliness/service issues and some facility wear tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
Situated less than a mile from Busse Woods and just 11 miles from Chicago O’Hare International Airport, Holiday Inn Express Chicago NW - Arlington Heights offers easy access to both nature and city life.

Modern Amenities
Enjoy free WiFi, a microwave, refrigerator, and coffee-making facilities in every room. Relax in the seating area with a sofa bed, perfect for extra guests.

Exceptional Services
Benefit from a complimentary airport transfer, 24-hour reception, fitness center, and a delicious continental breakfast. Plus, with fax and photocopying services available, your work needs are covered.

Book now for a convenient and comfortable stay at Holiday Inn Express Chicago NW - Arlington Heights!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Located less than 1 mile from Busse Woods, this Arlington Heights hotel is 11 miles from Chicago O’Hare International Airport. Guest rooms with cable TV are available.

Free WiFi is provided in all rooms at Holiday Inn Express Chicago NW - Arlington Heights. A microwave, small refrigerator and tea and coffee-making facilities and a seating area with sofa bed are provided.

The 24-hour reception offers fax and photocopying services. A fitness centre is also available. A complimentary continental breakfast is provided.

Mitsuwa Marketplace is 5 minutes’ walk from Arlington Heights Holiday Inn Express. The Magnificent Mile is 35 minutes’ drive away.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 222 reviews
Cleanliness: 7
Service: 7.5
Location: 8.7
Room Quality: 8
Amenities: 7.8
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.4
Y
yuji • couple • us
9
2026-10-20 • via Nuitee
S
Shinji • solo_traveller • jp
6
2026-10-17 • via Nuitee
S
Serik • couple • us
8
2026-10-13 • via Nuitee
D
Diane • couple • us
8
2026-10-13 • via Nuitee
S
Serik • solo_traveller • us
8
2026-10-13 • via Nuitee
X
Xiaoyu • extended_group • us
8
2026-09-13 • via Nuitee
M
Makoto • couple • us
8
2026-09-06 • via Nuitee
T
Thomas • couple • us
10
2026-09-02 • via Nuitee
K
Kasiviswanathan • couple • us
8
2026-08-24 • via Nuitee
M
Melenie • family_with_children • us
8
Met my needs for one night. Clean and comfortable my beds.
Pros:

Clean and convenient

Cons:

Clean, but worn, needs some updating. Bathroom cabinet on side could have been cleaner, but counter top very clean. Need taller toilet.

2026-08-21 • via Nuitee
F
Faustino • couple • us
1
Pros:

Parking

Cons:

Ice machine didnt work
Hair on bed prior arrival
Damp towels on rack
Underwear from previous guest found on floor

2026-07-20 • via Nuitee
M
Miyuki • solo_traveller • us
9
2026-07-06 • via Nuitee
L
Laurel • couple • us
9
Clean, nice beds, plenty of charger outlets
Pros:

Cleanliness

Cons:

Room was too humid

2026-06-30 • via Nuitee
C
Christopher • solo_traveller • us
7
2026-06-29 • via Nuitee
4
404kalvinh • Family • Dubai, Emirate of Dubai
6
Nice
Pros:

Holiday Inn Express Chicago NW - Arlington Heights by IHG

So far. Nice. Clean. This Holiday Inn did some major light updates. Nice blue lights. Normally it's green.

Great breakfast. I feel I should mention that our room was almost perfect. We had an ant issue. While we were in our room, a large group of ants invaded our room. We were at level 3. They mostly attacked my open coke pop can and they crawled all over my wife while she was sleeping. I told the front counter and they gave us a replacement room, but the replacement room had cigar smells. It was a handicap room, but the person before us clearly was smoking a lot. Other than those two issues, the hotel was fine.

Highly Recommended.

2026-04-27 • via Tripadvisor
S
Shinichiro • extended_group • jp
10
2026-04-21 • via Nuitee
B
Brevland • extended_group • us
5
2026-03-29 • via Nuitee
T
Tursunbek • couple • us
10
Очень чисто и удобно
Pros:

Все хорошо

Cons:

Нечего

2026-03-12 • via Nuitee
M
Marina • solo_traveller • gb
10
2026-03-10 • via Nuitee
L
Leanne • solo_traveller • nz
6
Communication could have been better, but close to shopping mall
Pros:

Location close to Mall which was the plan for the next day.
Bed comfy & room clean.

Cons:

I booked this hotel as had a free airport shuttle. Arrived to find no shuttle, & no phone number worked to try & find how I could get to hotel. Ended up getting a $60 taxi which was very annoying. Staff apologised when arrived but did nothing except say sorry shuttle got damaged. (Would have been nice to know as would have changed hotel as had time too when accident happened) Staff the next day were amazing & did more. Was appreciated, but still frustrating.

2026-03-04 • via Nuitee