Best Western Plus Denver West/Golden

The beds were comfortable, however, linens appeared dirty. There was hair on the bathroom floor, tub had dark stains on bottom where you stand, toilet paper holder was broken, numerous electrical outlets didn't work so corner lamp didn't turn on, room didn't smell clean. Location is great. Near tons of restaurants, site seeing, and highways.

Very nice hotel - located near interstate and Colorado Mills Outlet Mall. Lots of choices for dining in the area. The breakfast was awesome. Not the run of the mill prepared stuff.
The only downside to it - the lighting in the room was lacking. For some reason designers seem to think that everyone wants low ambient lights instead multi leveled lights. The lack of lighting was a bit daunting for us - my husband has limited vision and it made him very uncomfortable.

Friendly and professional staff. Comfortable, clean room. Convenient and adequate parking. Hot breakfast included yet with limited choices. Fair price.

Cleaning staff was great and so friendly. The hotel was run down and in terrible condition with poor lighting that made it feel like a crack house. The rugs were dirty and it felt like they just slapped paint on the walls to make what felt like a dump look presentable. All I could think was “this feels like a no-tell motel, I pray there aren’t bed bugs, and I’m sure this was a hotel used for homeless people during the pandemic.” I would never stay here again. Oh, and I was harassed by a homeless and toothless junkie as soon as I parked my car in the parking lot.

Almost nothing worked in the gym, the hot tub also didn't work, pool was closed, no room service. Breakfast was better than average, location was good.

Carpets needed cleaning and toilet paper dispenser was broken. Only a tiny trash bag was in the can. Breakfast was decent and coffee was good. Staff was super nice

The room had a strong unpleasant odor, and I found hair on both the pillow and the towel, which was very off-putting. I expected a higher standard of cleanliness and comfort from a Best Western property. The positive thing is the hotel is close to Golden.

The staff when we got here was amazing. So friendly and very helpful! The rooms were very clean and smelled great! Had breakfast this morning and it was very clean and well maintained.

Provided breakfast was a plus and attract me to stay here. The rooms are minimal but can use an appearance update. The Lobby and Rooms in separate buildings caused a confusion when checking in. The Lobby is welcoming. The front desk was amazing. Guest had to wait numerous times for breakfast refills and had to ask attendant for refills.

This was a little rough.

Ok property Clean room Continental breakfast could use an upgrade .

The staff were all really nice. The room was good enough for us as we were out and about a lot and the location was convenient but there was a weird smell in the room almost like smelly feet or shoes. Overall it didnt seem very clean or like it had been vacuumed or mopped well. Dirty counters and bathroom floor and shower. I had to wipe things down and rinse the shower myself. Bed seemed clean but found stains on the pillow cases. We aren't very picky so we didn't bother to make a fuss about it but would probably try somewhere else next time. Also the water pressure was insane, I like good pressure but it was so hard it actually hurt to shower.

Had a small issue but management helped us out. Would stay here again.

Beds were very comfortable and the room we got was quiet. Staff was friendly and helpful. Breakfast was good and varied. Will definitely return to this hotel. No complaints! Thank you

Clean room. Pool and spa were closed for the season. Great breakfast.

Clean quiet nice place to stay

Na

Shopping center and event center were easily accessible. Staff were very friendly.

Staff was nice. Breakfast was terrible and cold. Room was non-smoking and our room reeked of smoke! Bathroom was so tiny. Poor lighting, small sink with poor lighting, very few plugs, awkward parking lot. No amenities that website promised. No hairdryer, iron, fridge, coffeemaker or microwave. Felt like a motel. We changed hotels after 1 night!

They had a good breakfast and kitchen area. However, the rooms were not very clean or comfortable.