Sheraton Charlotte Hotel

Hotels
•
Sheraton
8.2 (2909 reviews)
555 South McDowell Street, South Tower , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and comfortable rooms
Cons:
Cleanliness issues
High parking fees
Need for updates

Categories

Cleanliness
7.59
Several reviews mentioned issues with cleanliness, such as an unclean women's bathroom and a worn toilet seat.
Service
9.06
Multiple mentions of exceptional staff and service, highlighting helpfulness and approachability.
Location
9.1
Frequent praise for the great location, with many reviews noting convenience to attractions.
Room Quality
8.05
General feedback about room comfort and aesthetics, while some specific rooms had issues.
Amenities
7.58
Some amenities were appreciated, but others were noted as outdated or needing renovation.
Value for Money
8.04
Good reviews regarding value, despite some complaints about extra fees.
Food and Beverage
7.59
Mixed sentiments with some enjoying the food while others found it overpriced.
Overall Experience
8.56
Overall positive experience with mentions of great value and enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 15:14

Property Description

Luxurious Stay in Charlotte Business District

Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.

Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.

Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.

Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!

Important information:

Please note that guests must be 21 years of age to check in.

Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 13, 2026 until Sun, Sep 13, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2909 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
L
Lamont • extended_group • us
10
It was a great stay!
Pros:

Cleanliness

Cons:

Nothing

2026-06-26 • via Nuitee
K
Kelly • family_with_children • us
6
Ok
Pros:

La alianza con el hotel de al lado.

Cons:

Al llegar, nadie estaba disponible o atento a indicarnos dónde parquear porque no hay una señal clara de como descargar las maletas.

2026-06-26 • via Nuitee
B
Brandi • solo_traveller • us
7
Pros:

Goid location very friendly staff

Cons:

The rooms need to be updated the shower was closed we had no refrigerator looked a bit run down

2026-06-24 • via Nuitee
D
Danika • solo_traveller • us
10
Pros:

The city view

Cons:

I didn't know you had to pay for parking as well

2026-06-23 • via Nuitee
J
Joakim • extended_group • se
8
2026-06-22 • via Nuitee
R
Rogers • couple • us
5
2026-06-22 • via Nuitee
H
Hasan • family_with_children • us
7
Entspricht den Erwartungen an eim
Pros:

Sauber und hochwertig

Cons:

Parking nicht so leicht und da es am
Abend ein Event hatte, konnte ich die Familie nicht einmal vor der Tür abladen

2026-06-16 • via Nuitee
J
James • solo_traveller • us
9
2026-06-15 • via Nuitee
K
Kennisha • couple • us
10
2026-06-15 • via Nuitee
K
Kelly • extended_group • us
5
It was decent, could have been better
Pros:

Pool , bar , staff

Cons:

Only 2 elevators were working during checkout, waited 10 minutes to catch a elevator

2026-06-15 • via Nuitee
B
Brittany • family_with_children • us
7
It was okay.
Pros:

The rooms were clean. I loved the city view.

Cons:

Our first room the AC wasn’t working properly. We were moved to a new room with good AC. The AC elevators are awful. You can wait up to 15 minutes on an elevator.

2026-06-15 • via Nuitee
T
Tinch • solo_traveller • us
7
2026-06-11 • via Nuitee
J
Jasmine • couple • us
10
2026-06-11 • via Nuitee
K
Kala • couple • us
7
Comfy beds..scary elevators. Great peaceful sleep after a great concert!!
Pros:

Gorgeous place! Lots of food options on site and a Starbucks. The staff were very friendly and helpful. The beds are comfy and the shower had good pressure and didn’t run out of hot water.

Cons:

The elevators weren’t working properly and it took forever to catch one to and from your room. The shower took a while to drain, so if you weren’t first in, then you were standing in someone else’s dirty water. There was no fridge in the room or clock, which we found strange. Also had to pay to park on the property, which was kind of crazy considering the room price for one night. It was $30 to park overnight.

2026-06-11 • via Nuitee
D
Dunlap • solo_traveller • us
8
2026-06-09 • via Nuitee
D
Deautise • solo_traveller • us
10
2026-06-07 • via Nuitee
A
Ayisha • couple • us
8
2026-06-06 • via Nuitee
D
Dacia • solo_traveller • us
3
2026-06-05 • via Nuitee
H
Hill • family_with_children • us
7
Nice weekend Getaway
Pros:

The staff were polite and helpful. The room was spacious. I appreciated the table setup.

Cons:

The elevator service was a challenge. There were only about 2 working elevators. My grandmother has a walker so it made going up and down an additional 30-45 min. Wait.

2026-06-04 • via Nuitee
T
Trenika McDuffie • solo_traveller • us
8
Pros:

The area, the hotel, the bar etc.

Cons:

No microwaves in room. Elevator barely worked. Housekeeper tried to walk in my room without knocking.

2026-06-03 • via Nuitee