Sheraton Charlotte Hotel

Hotels
•
Sheraton
8.2 (2870 reviews)
555 South McDowell Street, South Tower , Charlotte , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and comfortable rooms
Cons:
Cleanliness issues
High parking fees
Need for updates

Categories

Cleanliness
7.59
Several reviews mentioned issues with cleanliness, such as an unclean women's bathroom and a worn toilet seat.
Service
9.06
Multiple mentions of exceptional staff and service, highlighting helpfulness and approachability.
Location
9.1
Frequent praise for the great location, with many reviews noting convenience to attractions.
Room Quality
8.05
General feedback about room comfort and aesthetics, while some specific rooms had issues.
Amenities
7.58
Some amenities were appreciated, but others were noted as outdated or needing renovation.
Value for Money
8.04
Good reviews regarding value, despite some complaints about extra fees.
Food and Beverage
7.59
Mixed sentiments with some enjoying the food while others found it overpriced.
Overall Experience
8.56
Overall positive experience with mentions of great value and enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 15:14

Property Description

Luxurious Stay in Charlotte Business District

Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.

Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.

Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.

Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!

Important information:

Please note that guests must be 21 years of age to check in.

Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 13, 2026 until Sun, Sep 13, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2870 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
S
Shawn • solo_traveller • us
10
2026-05-02 • via Nuitee
A
Auntianna • couple • us
10
Pros:

Overall experience

Cons:

No refrigerator or microwave

2026-04-27 • via Nuitee
A
Alessandro • solo_traveller • it
10
2026-04-26 • via Nuitee
J
John • couple • us
7
Pros:

Location is good

Cons:

Needs to be updated

2026-04-24 • via Nuitee
M
Miracle • couple • us
9
2026-04-24 • via Nuitee
A
Ashtyn • couple • us
8
2026-04-18 • via Nuitee
C
Courtney • family_with_children • us
10
2026-04-15 • via Nuitee
M
Marcus • couple • us
10
2026-04-07 • via Nuitee
M
Michelle • couple • us
1
2026-04-07 • via Nuitee
K
Kimberly • couple • us
10
Pros:

The room was spacious and well-sized, making it easy to relax and settle in. The beds were very comfortable, ensuring a good night’s sleep. I also appreciated the thoughtful touch of having toiletry items provided in the bathroom. On top of that, the staff was friendly and welcoming, which made the overall stay even more enjoyable.

Cons:

The breakfast buffet felt overpriced for the limited selection, but the food itself was good. I don’t think a hotel should charge for parking when you paid to stay on the property. I did valet parking since it was a couple of dollars more.

2026-04-06 • via Nuitee
K
Kristal • family_with_children • us
6
Could’ve been better.
Pros:

Great view, location, and hotel amenities.

Cons:

Our first night the tv did not work and stayed looped into the same commercial. The AC unit in the room would make a loud clanking sound every time it turned off which was about every 10 minutes making sleeping almost impossible. Also the bathroom had NO hooks for wet towels. After talking to the front desk they did move our room which had none of these problems, however, having to pack up and move was inconvenient.

2026-04-06 • via Nuitee
M
Maria • family_with_children • us
10
2026-04-04 • via Nuitee
T
Tammy • extended_group • us
10
Enjoyed our stay.
Pros:

Easy access to downtown. Parking lot was also easy.

2026-04-03 • via Nuitee
C
Carla • family_with_children • us
9
2026-04-02 • via Nuitee
K
Kilburn-Shank • family_with_children • us
8
I would stay again
Pros:

Very clean and surprisingly quiet.

Cons:

I'm just not a "city" type of person.

2026-04-01 • via Nuitee
A
Aliyah • family_with_children • us
10
2026-04-01 • via Nuitee
A
Aaliyah • couple • us
9
2026-03-31 • via Nuitee
A
Avinash • couple • us
8
2026-03-31 • via Nuitee
E
Ervin • family_with_children • us
1
2026-03-30 • via Nuitee
N
Nicole • family_with_children • us
10
Pros:

I love the view and the bathroom mirrors

Cons:

It's not that I didn't like it. I prefer a more spacious bathroom.

2026-03-30 • via Nuitee