Sheraton Charlotte Hotel

Hotels
•
Sheraton
8.2 (2955 reviews)
555 South McDowell Street, South Tower , Charlotte , us
+1 704-372-4100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and comfortable rooms
Cons:
Cleanliness issues
High parking fees
Need for updates

Categories

Cleanliness
7.59
Several reviews mentioned issues with cleanliness, such as an unclean women's bathroom and a worn toilet seat.
Service
9.06
Multiple mentions of exceptional staff and service, highlighting helpfulness and approachability.
Location
9.1
Frequent praise for the great location, with many reviews noting convenience to attractions.
Room Quality
8.05
General feedback about room comfort and aesthetics, while some specific rooms had issues.
Amenities
7.58
Some amenities were appreciated, but others were noted as outdated or needing renovation.
Value for Money
8.04
Good reviews regarding value, despite some complaints about extra fees.
Food and Beverage
7.59
Mixed sentiments with some enjoying the food while others found it overpriced.
Overall Experience
8.56
Overall positive experience with mentions of great value and enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 15:14

Property Description

Luxurious Stay in Charlotte Business District

Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.

Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.

Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.

Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!

Important information:

Please note that guests must be 21 years of age to check in.

Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 13, 2026 until Sun, Sep 13, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.2
Based on 2955 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
A
Andrea • solo_traveller • cz
8
2026-08-20 • via Nuitee
A
Assaf • extended_group • il
10
2026-08-20 • via Nuitee
B
Bostic-Walters • couple • us
8
2026-08-18 • via Nuitee
L
Lisa • couple • us
8
Great location! Near everything
Pros:

Great location and room was spacious

Cons:

My water in my shower was clogged

2026-08-17 • via Nuitee
V
Vertell • couple • us
7
2026-08-17 • via Nuitee
E
Eva • extended_group • us
9
We will come again.
Pros:

Cleanliness, staff very friendly and location.

Cons:

N/A

2026-08-17 • via Nuitee
J
Jameka • solo_traveller • us
10
My day was excellent, I would choose this property again in the future.
Pros:

In a good clean and safe environment, and the staff was friendly.

Cons:

Having to pay separately for parking.

2026-08-17 • via Nuitee
C
Christopher • solo_traveller • gb
8
All staff were helpful and good location
Pros:

Well placed and they sorted issues quickly

Cons:

Roof bar was disappointing.. needs updating

2026-08-16 • via Nuitee
J
Jennifer • couple • us
7
2026-08-11 • via Nuitee
B
Brittany • couple • us
10
2026-08-08 • via Nuitee
C
Cynthia • couple • us
7
We enjoyed our stay
Pros:

Conveniently located

Cons:

The pool and rooftop closures were not ideal.

2026-08-04 • via Nuitee
C
Clara • extended_group • us
9
2026-08-03 • via Nuitee
E
Erin • couple • us
10
Perfect for a weekend getaway
Pros:

Great location and super clean

Cons:

Nothing

2026-08-03 • via Nuitee
A
Adelle • family_with_children • au
8
Very happy with stay and family friendly
Pros:

Standard rooms were good size and had connecting rooms which were very large

Cons:

Service was often slow with housekeeping for getting top ups for our bathroom and towels for the pool but front desk and concierge were great.

2026-08-02 • via Nuitee
J
Joram • family_with_children • lu
5
2026-07-25 • via Nuitee
S
Saquan • couple • us
10
2026-07-23 • via Nuitee
T
Tamela • extended_group • us
10
2026-07-22 • via Nuitee
J
Joey • solo_traveller • us
4
Supposed to check in at 4 but staff said room not ready was waiting for almost 2 hours .2Elevator was not working
Pros:

Cleaning

Cons:

Check in time , parking.

2026-07-21 • via Nuitee
C
Chekeata • solo_traveller • us
4
Pros:

the location

Cons:

We had to walk all the way from the parking deck to the front entrance each time we parked because of renovations. It took us 10-20 min each time to even catch a elevator to get off our floor! Big boards all in the hallway where they were working on the elevator, i even stepped in a acrew inside the elevator, luckily it didnt go through my shoe.

2026-07-20 • via Nuitee
S
Sarah • family_with_children • us
9
2026-07-20 • via Nuitee