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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Grocery deliveries
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Kid meals
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Mobile app for room service
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Television in common areas
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Internet access
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Wine release events
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Luxurious Beachfront Accommodation
Located in Bacalar, Hotel Carolina Bacalar offers a 3-star experience with an outdoor pool, garden, and private beach area. Indulge in Mexican cuisine at the on-site restaurant, enjoy pool views from select rooms, and unwind in the comfort of air-conditioned rooms with modern amenities.
Relaxation and Recreation
Take a dip in the outdoor pool, stroll through the lush garden, or bask in the sun on the terrace overlooking the beach. With a private beach area, you can enjoy the sand and sea right at your doorstep.
Convenience and Comfort
From free private parking to in-room coffee machines, the hotel ensures a convenient stay. The rooms are equipped with a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries.
Experience serenity and luxury at Hotel Carolina Bacalar - book your stay now for an unforgettable beachfront getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for MXN 1,600 per person per night when using an existing bed.
People 12 years old and over stay for MXN 500 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
La amabilidad de Ricardo, sus mezcalitas y la belleza del lugar.
A la habitación le faltaba un frigorífico para poder guardar la comida del bebé.
Location
Little bit cramped. Food was just ok
The location
Emplacement de rêve
Bungalow confortable
Personnel très gentil
Kayak ou Padel disponible
Petit déjeuner un peu léger vu le prix de la chambre
Das war eines der schönsten Zimmer, die wir auf unserem Rundtrip hatten. Es gab alles von Peelingseife, Conditioner über Hauschuhe. Es gab am Balkon zudem eine nette Chill-Area mit Hängematte. Wirklich eine sehr sehr schöne Anlage. Und die Dusche sowie das riesige Bett waren wirklich herrlich! Auch das Hotelteam war sehr lieb. Unser Kellner Riccardo war sehr zuvorkommend! Und man kann sich vor Ort Kayaks oder SUPs ausborgen. Das hat uns auch sehr gut gefallen.
Die Kissen sind sehr hoch und die Deckenbezüge sind oben nicht verschlossen, was ich etwas eklig finde, wenn man bedenkt, dass die Decken nicht nach jedem Gast durchgewaschen werden.
Es gab zu wenige Liegen oder allgemein Plätze am Deck und am Pool für all die Gäste. Zudem ist das Nachbarhotel leider extrem laut (sowohl tagsüber als auch abends), was uns sehr genervt hat, weil man nicht wirklich seine Ruhe hatte (was an sich der Sinn eines Entspannung-Urlaubs ist).
Desayuno esta bien
Que la habitación tenga servicio mas completos, servibar, plancha, entre otros
Séjour incroyable au bord de cette lagune aux 7 couleurs.
Le personnel, d’une gentillesse incroyable. Les petits dej au bord de la lagune sont excellents. Dépaysant et ressourçant.
Hotel w wyjątkowo przyjemnym miejscu, bezpośredni dostęp do Laguny, w cenie możliwośc wypożyczenia kajaków. Pokoje przestronne, wygodne łóżka. Trochę daleko od centrum ale można się przespacerować.
Bardzo wysoka cena za śniadania.
Tout, le cadre, l’emplacement, le personnel
Idéal pour ce reposer et se dépayser
Très bel emplacement
Le prêt de canoës et de paddles pour profiter du lever et du coucher du soleil : top
Bon restaurant , personnel très agréable
Oblige d acheter de l eau le soir pour se laver les dents car pas d eau disponible dans l hôtel et seulement 2 bouteilles pour 3 dans les chambres
The bar and restaurant staff were lovely, friendly and accommodating
Really poor stay.
The receptionist staff were incredibly rude and unwelcoming. We asked for a kettle to warm up our baby’s milk and we were told that wouldn’t be possible.
We arranged a tour of the lagoon and they tried to charge us 1000 mxn to be picked up from the pier. Apparently it is to encourage you to use the tour operator that they work with - obviously a very shady practice designed to rip you off.
The rooms are small and dingy.
They were carrying out repair work to the jetty (with no prior warning) for the entirety of our stay so you couldn’t enjoy sunrise or sunset. It was noisy all day with the work. When we raised it with the hotel they said it should be done the following day but it still wasn’t finished when we left 3 days letter. They were not apologetic.
As others have said the breakfast is very stingy - you get small portions, no juice and it isn’t very good. Other than the jam which is delicious and homemade.
The jetty out (when you can use it) does not have very good views of the lagoon.
Les bungalows magnifiques, la végétation, les cocktails et la nourriture, le personnel adorable, le ponton et les équipements… super hôtel !
Rien
We really enjoyed our stay at Hotel Carolina Bacalar. The staff was very friendly, forthcoming, helpful and even went the extra mile to assist. For example, when you decide to book a tour just one hour before it starts, they make it happen. :)
Kayaks and SUPs were always available to explore the Cenote Negro close by.
Service at the bar and sunbeds is great as well.
Highly recommended!
The only thing I can think of is that the guy from the neighboring property really enjoys using his leaf blower every morning. Of course it’s not at all the hotel's fault and didn’t really bother us much, but maybe it's worth mentioning.
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