JW Marriott Kuala Lumpur

Hotels
JW Marriott Hotels & Resorts
8.7 (6145 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 6145 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
S
Sonderegger solo_traveller ch
9
Pros:

Difficile de trouver un meilleur emplacement. Top.

Cons:

La ville à plein de choses à découvrir et à visiter. Un desk conseil et information au sein de l’hotel serait une bonne idée.

2026-07-25 via Nuitee
D
Dorcas couple gb
10
2026-07-25 via Nuitee
I
Iman family_with_children om
7
2026-07-25 via Nuitee
H
HYEMI family_with_children kr
9
위치, 조식 최고!!
Pros:

숙소 위치는 정말 최고에요 체크인하고 바로 앞 파빌리온에서 식사해결하고 너무 좋았어요 특히 조식은 정말정말 맛있었어요!
로티랑 크로와상은 10개이상 먹고 싶을정도 였어요! 최고!

2026-07-25 via Nuitee
P
Park solo_traveller eg
9
Amazing location
Pros:

The hotel place is perfect it is directly in front of pavillion mall and 15 min walk to suria klcc and petronas towers it's right in the middle of kuala lumpur. The hotel is very clean and the staff are very helpful and the breakfast is good with many varieties.

Cons:

The breakfast buffet is chaotic and disorganized you would find many people coming in the opposite direction I don't know why even though the plates should signify the start of the buffet table. The staff should instruct the guests in which direction they should go instead of clashing over a tray.

2026-07-25 via Nuitee
G
GIOVANNI couple it
10
2026-07-24 via Nuitee
N
Navin K solo_traveller my
7
Pros:

Room was spacious.

Cons:

Lifts were crowded and took time. Room deco appeared aged especially in the shower.
Central location but the access roads are constantly jammed.

2026-07-23 via Nuitee
R
REX solo_traveller my
7
2026-07-23 via Nuitee
T
Taimur family_with_children pk
10
Loved the stay will definitely come back.
Pros:

The location, rooms are spacious and clean, staff is very forthcoming and welcoming.

Cons:

2026-07-23 via Nuitee
N
Nikola solo_traveller fr
10
Pros:

Excellent séjour ! Le personnel est aux petits soins, le buffet du petit déjeuner est très varié, la chambre est spacieuse et propre.

Cons:

La literie est un peu dure..

2026-07-23 via Nuitee
S
Sary couple ps
1
2026-07-23 via Nuitee
يوسف couple cn
10
2026-07-23 via Nuitee
K
Kamisha couple au
10
2026-07-23 via Nuitee
C
Cheah couple my
8
2026-07-23 via Nuitee
D
Devigasuresh solo_traveller in
10
Pros:

The location was an absolute dream for a getaway! Situated directly opposite the mall, it offered effortless convenience, while the surrounding neighborhood boasted an incredible variety of fantastic dining spots. The vibrant energy and fantastic food made the entire experience truly unforgettable.

2026-07-22 via Nuitee
مريم solo_traveller om
8
2026-07-22 via Nuitee
A
A K couple id
9
2026-07-22 via Nuitee
N
Navaid family_with_children pk
9
2026-07-22 via Nuitee
D
Dr Rigers couple gb
10
2026-07-21 via Nuitee
A
AHMED family_with_children pk
10
Kula Lumpur is a vibrant city with Marriot you can enjoy more.
Pros:

Excellent location, breekfast suberb, staff very good and co-operative, overall stay comfprtable, hopefully we will visit again, family fully satisfied.

Cons:

Everything fine, nothing to complain, once the taxi heard our address of Marriot they would raise their fair. Overall expereince excellent.

2026-07-21 via Nuitee