JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (5999 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 5999 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
M
Mohammed • couple • pk
9
2026-06-27 • via Nuitee
Y
Ying-Jie • couple • au
10
2026-06-27 • via Nuitee
Z
Zaitoon • extended_group • sg
8
Satisfied with the stay
Pros:

Very convenient to go shopping at Bukit Bintang area walking distance to this area

Cons:

Look old inside

2026-06-26 • via Nuitee
B
Begum • solo_traveller • sg
10
Pros:

Buffet breakfast was excellent
Room was spacious
Allows instant upgrade and early check-in

Cons:

Nothing

2026-06-26 • via Nuitee
D
Dharamjit • couple • gb
7
Joseph at front desk no was fantastic but honestly most of the staff were great
Pros:

Central to everything

Cons:

The first room they gave us had no window but we had a stay there 1 nite

2026-06-26 • via Nuitee
M
Matt Tan Hock Chye • family_with_children • my
7
2026-06-26 • via Nuitee
M
mehmet orkun • family_with_children • qa
10
2026-06-26 • via Nuitee
P
Purab • couple • ae
7
Pros:

Location

Cons:

Absolutely no dining options after 10pm

2026-06-26 • via Nuitee
M
mehmet orkun • family_with_children • qa
10
2026-06-26 • via Nuitee
F
Fergus • couple • nz
6
Lacking personality
Pros:

Location

Cons:

Hectic but empty at same time. Weird bar on lower level just playing fashion ads - when they could have been playing music/fifa wc

2026-06-25 • via Nuitee
V
Vishal • family_with_children • om
10
Exceptional hospitality, perfect location, and a team that goes above and beyond to make it special.
Pros:

Excellent stay! The staff truly pamper you from arrival to departure. From the warm welcome and smooth check-in to housekeeping and breakfast, every detail is thoughtfully taken care of. The location is perfect, with plenty of restaurants, shops, and markets nearby. What really makes this hotel special is the amazing hospitality of the entire team. I would happily stay here again. Kudos to all the staff, and thank you for a wonderful experience!

Cons:

Nothing at all !!

2026-06-25 • via Nuitee
A
Azira • extended_group • my
9
2026-06-25 • via Nuitee
S
Siddiqui • couple • pk
10
2026-06-24 • via Nuitee
S
Siddiqui • couple • pk
9
2026-06-24 • via Nuitee
C
Chi Ming • family_with_children • hk
9
2026-06-24 • via Nuitee
S
Shu Hui • couple • tw
9
2026-06-24 • via Nuitee
M
Momina • couple • pk
9
Best location to stay in KL. Amazing experience
Pros:

Best location
Clean rooms
Good breakfast
Professional staff

Cons:

Nothing

2026-06-24 • via Nuitee
M
Miriam • couple • sg
10
We received amazing service by the front desk staff during check-in/out and the concierge team was helpful throughou
Pros:

Everything

Cons:

Nothing

2026-06-24 • via Nuitee
A
Abhinav • extended_group • in
10
2026-06-23 • via Nuitee
K
Kartini Binte • family_with_children • sg
8
Overall, we still enjoy our second time stay in JW Marriot.
Pros:

Thank you to Venice for all your assistance. We had one of the rooms checked in early, and the other room earlier than we expected. Excellent service!

Cons:

We love the mattress, firm yet comfortable. However, it would be best if the pillows were firmer. Pillows were too soft. The housekeeping could be better if they were more meticulous. 2 of the days, I think the room was not vacuumed well. We noticed crumbs from our snacks were on the carpet.

2026-06-23 • via Nuitee