JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (5573 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 5573 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
K
Kamilla Saidova • family_with_children • tj
9
Pros:

Отличный номер и персонал

2026-03-21 • via Nuitee
D
Darishini • extended_group • my
8
2026-03-21 • via Nuitee
D
Dalini • family_with_children • gb
10
2026-03-21 • via Nuitee
I
Ikuo • couple • jp
7
2026-03-21 • via Nuitee
Y
Yoshio • solo_traveller • id
4
2026-03-21 • via Nuitee
S
Small_BuG_123 • Family • Malaysia
10
Excellent Stay
Pros:

Conveniently located with direct connection to Starhill Gallery. Professional service and high-tier recognition.
Check-in & Service:
• Front Desk: Special mention to Ms. Akari for a speedy check-in and clear, detailed explanation of hotel facilities.
• Status Recognition: Seamless free upgrade provided for Titanium Elite status.
• Parking: Complimentary for in-house room guests.
Dining & Club Lounge:
• Breakfast: Extensive variety with numerous options.
• Executive Lounge: Exceptional layout. The separation between the family area and the adults-only section is a perfect arrangement. Food quality in the lounge is good.

2026-03-20 • via Tripadvisor
J
Joo Chiang • family_with_children • my
8
Cons:

卫生

2026-03-20 • via Nuitee
E
Eddie Amran • couple • my
8
2026-03-20 • via Nuitee
L
lichih • family_with_children • tw
8
2026-03-20 • via Nuitee
R
Ruwangi christina • family_with_children • lk
10
2026-03-16 • via Nuitee
近藤 • solo_traveller • jp
8
2026-03-15 • via Nuitee
R
Ryan • couple • my
10
2026-03-15 • via Nuitee
H
Haddara • family_with_children • id
9
2026-03-14 • via Nuitee
S
Siti • couple • my
10
2026-03-14 • via Nuitee
J
Jgborgesius • Couples • Amsterdam, North Holland Province
8
A Fantastic hotel with impeccable service, but be careful at the pool
Pros:

We stayed here for almost 2 weeks, so we got a good impression. In general this is a great place to stay in Kuala Lumpur.
The location is across the impressive Pavillion mall with shops from Richard Mille and LV to an amazing food court with cheap and delicious food in the basement.
The hotel has a small drive way and a covered entrance if you arrive by taxi. The staff is very friendly and always willing to help. Housekeeping is perfect and if you book a room with access to the Executive Lounge like we did things get even better.

BUT....The service at the pool, and the wifi, is poor, to say the least. The barman will not come to you, you have to walk to him to order drinks. And before you can order he gives you a very disturbed look because he was 'busy' on his phone.

We were also very surprised that during our entire stay one of the three cabanas at the pool was constantly reserved for one Dutch guest.
We tried everywhere, but no one in the hotel could tell us how to reserve a cabana, it seemed only possible for this one old Dutchman.

When an unknowing guest sat in the cabana pool staff did become pro-active and sent the guest away.
What's more, the old man that had reserved the cabana changed his clothes next to the pool!
Showing his naked body to whoever made the mistake to look his way. Outrageous! Especially because almost every day there were children playing in the pool.

After the first week we spoke to the management about this guest, but nothing about his poolside nudity changed.

But, apart from the poor wifi and the n*ked Dutchman I can only tell you that this is a great place to stay.

2026-03-13 • via Tripadvisor
L
Lingga • couple • sg
8
Nice stay overall.
Pros:

Location

Cons:

Happened during my stay. Raining. We cannot cross to the mall Pavillion, near yet far. We detour via The Star Hill. No signage.

2026-03-12 • via Nuitee
S
synicalrules • Solo travel • Petaling Jaya, Petaling District, Selangor
8
Great location for downtown KL
Pros:

Been wanting to try this place for a while now, so I took a chance and did a birthday staycation, which I told them about when booking. It was nice of them to let me check in a little earlier (did not have to wait long), and to upgrade me to a nicer room on a higher floor. Also got a cake delivered to the room after checking in, which was pretty cool. The turndown service was a first for me. Bed was pretty comfy, slept okay, it was quiet. Could not get the device casting on the TV to work properly as I kept getting booted off when I was trying to watch something on my Disney+ app, so I gave up.

Location is pretty good in that you're right in the shopping area of KL and within walking distance of an MRT station. Parking was ok - it wasn't free, but can validate for flat rate.

It was the first time I've encountered a soaking tub, but it was enough for me to use up the bath bombs I brought along. Appreciated the toiletries brand.

Breakfast the next day was okay. The staff at Shook! were nice.

Only snag afterwards was that I hadn't received the awarded points, etc for this stay, even though I had booked through proper channels, and having to follow up with not just the hotel, but also with Marriott corporate about it. Can't even fill out the missing stay form cos this property is not listed on there. (it has since been resolved, but I shouldn't have to follow up, you know?)

Hence the 4 stars.

2026-03-11 • via Tripadvisor
K
kevin • solo_traveller • jp
10
2026-03-11 • via Nuitee
N
Naoki • couple • jp
8
2026-03-11 • via Nuitee
D
De Speville • extended_group • mu
9
2026-03-11 • via Nuitee