JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (6311 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , MY
+60 3-2715 9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.7
Based on 6311 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
A
Asia • couple • au
10
Just beautiful. Has late check out at 2pm. If your flight is late
Pros:

Clean and convenient location

Cons:

Nothing

2026-10-14 • via Nuitee
M
Mustakimul • couple • bd
10
2026-10-13 • via Nuitee
A
Ashwin • couple • my
9
Great stay
Pros:

Perfect location. Luxury hotel

Cons:

Room lights can’t be dimmed.

2026-10-13 • via Nuitee
N
Ni • solo_traveller • kh
9
2026-10-12 • via Nuitee
H
Hiryani • family_with_children • sg
4
Cons:

I think the service staff at the front desk need to improve on their interpersonal skills.

2026-10-12 • via Nuitee
W
Wai Ping Helen • couple • hk
7
Hiccups encountered but hotel staff ready to address grievances once raised
Cons:

Unclear instructions regarding getting WIFI and using in-house telephone to communicate with concierge;
Long waiting time (35-40 minutes) to get registered on arrival; and
Taking 4 hours to have housekeeping tasks completed upon request.

2026-10-12 • via Nuitee
P
PAYING • extended_group • tw
10
2026-10-11 • via Nuitee
T
Tadashi • extended_group • jp
10
2026-10-11 • via Nuitee
J
James • couple • gb
5
2026-10-10 • via Nuitee
M
Maria • family_with_children • au
6
Location is great & room was decent size. Only the bed caused us discomfort so could not get enought rest
Pros:

Convenient location

Cons:

Uncomfy bed

2026-10-10 • via Nuitee
A
Ahmed • family_with_children • iq
9
2026-10-10 • via Nuitee
L
Lily • solo_traveller • my
9
Pros:

Very strategic location in the heart of the city. Just a walking distance to Pavilion and Lot 10. The hotel building link to Starhill mall. Very convenient to get Grab as well, no long waiting time.

2026-10-09 • via Nuitee
S
Selvamani Ramasamy • solo_traveller • my
10
2026-09-19 • via Nuitee
A
Adam • family_with_children • bn
10
2026-09-19 • via Nuitee
C
Carol • solo_traveller • gb
10
Great hotel and great location
Pros:

The hotels location is ideal for those wanting to explore Kuala Lumpurs attractions and shops. Close to transport and all the action. The room was lovely and large and breakfast selection was good. I would recommend the hotel.

Cons:

Nothing. It suited our needs perfectly.

2026-09-19 • via Nuitee
H
Hock Sum • family_with_children • my
9
2026-09-19 • via Nuitee
A
Abdullah • family_with_children • sa
3
2026-09-19 • via Nuitee
A
Atik • couple • bd
2
2026-09-19 • via Nuitee
M
María • solo_traveller • es
8
Pros:

El personal fue muy amable.

Cons:

Al ser un hotel grande, en algunos momentos sientes que está masificado

2026-09-18 • via Nuitee
H
Heikal • couple • eg
9
2026-09-18 • via Nuitee