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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
الموقع الخدمة والنضافة
كل شي جميل جداً
Uitstekende locatie in centrum
Eigenlijk alles prima
Great location as you’re in a busy shopping district by Pavillon plus indoor walkways over to KLCC area. But the rooms need improvements as they are old, battered and dirty.
This is a 3 star hotel pretending to be a 5 star.
I stayed in this hotel a decade ago and came back recently for merdeka and we also stayed in the Shanghai one as part of the same trip.
The Cabana Pool side rooms in KL haven’t changed much and need some tlc. The beds are rock hard and leave you with a sore back, the wardrobes need repairing or at least that was our experience in our pool side cabana room 6009. The rooms and bed linens do not smell fresh and the electric kettle for example came with left over residue from previous tenants, possibly people cooking food in the kettle but left for us like that. We cleaned it up for them but you’d think this stuff would be checked.
Avoid in-room dining as it’s appalling, for example we ordered a pizza having arrived late in from a flight. They came with a frozen pizza from a supermarket and charged us €22 for it 😂. It was so bad that it was quite funny. I don’t think we’ll ever forget it 😂
Likewise the breakfast is pretty poor by KL standards especially the coffee, even petrol station machines make better. We did stay during merdeka so maybe that explains why everything was a little under par as the place was packed.
The pool does also have a bar but oddly they don’t have fridges for the soft drinks even though KL is 33degrees+. They will give you ice but thought that was a little odd and just reinforces that the service standards at this hotel are maybe not that high due the sheer volume of people that pass through it.
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