JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (5573 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 5573 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
C
Ching ying • couple • tw
10
Pros:

櫃臺相當親切，熱情且提供入住協助；早餐樣式豐富滿足各種口味需求。

Cons:

無

2026-02-14 • via Nuitee
S
Scenic12409213380 • Family • London, England
2
JW Marriott Kuala Lumpur manager so rude
Pros:

As platinum members of the Marriott group, we have consistently chosen JW Marriott for our stays in Kuala Lumpur. Unfortunately, our recent experience was deeply disappointing, leading us to believe that the quality of service has significantly declined.

This stay was markedly different from our previous visits. My brother and I checked in separately, which introduced an unusual aspect to our experience.

Upon arrival, I encountered rudeness from the staff Asif , including the duty manager, Linda Apostolos. We were made to wait for over 30-40 minutes and greeted with an unfriendly demeanor, setting a negative tone for our visit. Furthermore, our request to use the lounge was denied.

During check-in, we explicitly stated our preference to avoid being assigned to a last room. Disappointingly, we waited over 30 minutes only to be given the exact room we had requested to avoid. It was shocking to see our preferences disregarded despite our clear communication.

To add to our frustration, one of the two room keys provided was defective, while the other worked. Such a basic oversight should never occur in a hotel of this caliber. Additionally, our luggage took over an hour to arrive, and we later discovered it had been sent to a different room. The staff failed to inform us of the mix-up, which felt deliberate.

When we attempted to discuss our issues with Manager Linda Apostolos, we were left waiting in the lobby for over 40 minutes—a completely unacceptable wait time for a five-star establishment. Although she eventually spoke with us, her attitude mirrored that of her staff: dismissive and rude. show me black face.I noted her conversing with other employees instead of addressing our concerns, and she only reluctantly agreed to meet with us after being prompted a second time.

Overall, our check-in experience extended beyond 40 minutes, leaving us feeling frustrated and disappointed. This is certainly not the level of service one expects from a five-star hotel in Kuala Lumpur. We hope our feedback is taken seriously to ensure that future guests do not encounter the same issues we did.

2026-02-13 • via Tripadvisor
Y
Yoong Peeng • family_with_children • my
10
2026-02-13 • via Nuitee
A
Ahmed • couple • sa
10
2026-02-13 • via Nuitee
Y
yousef • couple • kw
4
2026-02-13 • via Nuitee
J
jamesbroadbeach • Family • Broadbeach, Gold Coast, Queensland
2
breakfast one of the worst
Pros:

Recently booked 2 rooms for 2 nights and included breakfast in the rate, can honestly say i picked the JW purely expecting a great breakfast with there standards as there are so many hotels to pick from in KL. unfortunately this was not the case, arrived to what can only be described as a busy food hall, we were taken to an adjoining restaurant which had the overflow with a small buffet set in there also away from the main buffet, what was on the small buffet was warm at best and not really being used so gave it a miss
the main buffet food was so disappointing, eat with your eyes they say!
red velvet muffin was that overcooked and dry the paper wads stuck to the muffin and could not peel off, all danish were frozen reheated ones
scrambled eggs!! picture attached was enough to walk out and try and get a refund
was refunded USD 36.1 which equates to a USD of 4.52 per person, maybe this is why there breakfast was so poor
if you are staying avoid the feeding fenzy in the basement

2026-02-12 • via Tripadvisor
A
Andriusha • family_with_children • ca
10
2026-02-12 • via Nuitee
A
Andriusha • family_with_children • ca
10
2026-02-12 • via Nuitee
O
Omar • couple • my
8
Pros:

What i like most is Pavillion Mall is just across the road!

Cons:

Traffic to the hotel😐

2026-02-11 • via Nuitee
T
Tsermaa • couple • mn
10
Pros:

location is good
staff is very friendly
i love to stay here

2026-02-11 • via Nuitee
M
M • couple • ye
8
Pros:

الموظفين والموقع ممتاز

Cons:

الغرفه مو ذاك الزود بالنسبة لسعرها

2026-02-11 • via Nuitee
M
Mohammed • solo_traveller • au
8
2026-02-11 • via Nuitee
D
dawood • extended_group • mw
10
Pros:

Hotel was very clean and good location opposite pavilion mall.

Cons:

Traffic gets very bad in this area when you want to go places from the hotel.

2026-02-10 • via Nuitee
M
Michelle • solo_traveller • ng
10
My stay was Amazing
Pros:

The Location and Ambiance were great . Rooms spacious , staff friendly and helpful.

2026-02-10 • via Nuitee
W
Wai ming • solo_traveller • my
10
2026-02-10 • via Nuitee
D
Deena • family_with_children • za
9
Our 1st visit to KL
Pros:

Enjoyable stay with very good breakfast the rooms very clean. The location was easable accessible. The staff made us feel at home.

Cons:

None of note

2026-02-10 • via Nuitee
S
Sandeep • couple • gb
10
2026-02-09 • via Nuitee
S
Sabah • couple • mu
10
2026-02-09 • via Nuitee
E
Esther • couple • sg
8
2026-02-08 • via Nuitee
N
NajibR • couple • my
8
2026-01-31 • via Nuitee