JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (5573 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 5573 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
M
Mahmood Ali • couple • ae
5
2026-04-04 • via Nuitee
S
soner Nabil • couple • tr
9
Çok iyi
Pros:

Konumu, temizlik personel

Cons:

Kahvaltı yeri çok kalabalık , yemekler soğuk bir alışveriş merkezi yemek katı gibiydiç

2026-04-04 • via Nuitee
A
AARIF • family_with_children • au
7
2026-04-04 • via Nuitee
A
Aseel • family_with_children • sa
8
2026-04-04 • via Nuitee
P
Patrissa Hamson • family_with_children • my
9
2026-04-03 • via Nuitee
J
Jatin • couple • fj
10
Perfect hotel and location for after work stay
Pros:

Everything

Cons:

Nothing

2026-04-03 • via Nuitee
A
Assem • family_with_children • jo
10
2026-04-03 • via Nuitee
Y
Yeung Chun • couple • hk
5
Pros:

員工親切友善

Cons:

餐廳有蟑螂

2026-04-02 • via Nuitee
M
mozaharul • couple • bd
8
Pros:

All good

2026-04-02 • via Nuitee
J
June • family_with_children • gb
10
The best place to stay in KL
Pros:

For me the best place to stay in KL. The staff are amazing and made sure I had a very comfortable and enjoyable stay. My room was spacious and comfortable and facilities such as the spa and pool are maintained to a high standard. The hotel is in a great location in the heart of Bukit Bintang with its many restaurants and shops.

2026-04-02 • via Nuitee
J
Jillyn • couple • sg
9
2026-04-02 • via Nuitee
T
Tan • solo_traveller • my
1
2026-04-01 • via Nuitee
S
Saddam • couple • my
1
Parking system is very bad
Pros:

Parking system is very bad

Cons:

Parking system is very bad

2026-03-31 • via Nuitee
R
Roshan • solo_traveller • mu
10
2026-03-31 • via Nuitee
V
Veli-Pekka • extended_group • fi
9
2026-03-31 • via Nuitee
R
Roshan • solo_traveller • mu
10
Customer service at its best
Pros:

Customer service was excellent

2026-03-31 • via Nuitee
R
Roshan • solo_traveller • mu
10
2026-03-31 • via Nuitee
Y
Yusuf • couple • pk
9
Recommended stay in Bukit Bintang. Worth it 👌🏼
Pros:

Love the location. Love the staff. The hotel room was soooo spacious and clean and nice. I would definitely recommend everyone to book this. Pavilion is literally opposite to the hotel. Everything 10/10

Cons:

The property is very big so if you get a far room then you will have to walk a lot in the corridors to get to your room.

2026-03-30 • via Nuitee
M
Muhammad Razif • family_with_children • au
10
2026-03-30 • via Nuitee
K
Kaleyvanee • couple • mu
10
2026-03-29 • via Nuitee