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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
地理位置在市中心，叫車很方便，周邊商店很多
大部分的酒店員工都會主動打招呼，詢問是否需要幫助，很親切
入住時接待的櫃台人員態度不佳
酒店設備老舊，房間配有膠囊咖啡機，但膠囊看起來放很久了有很多壓痕
雖然有電梯有門禁卡，但整棟樓進出的人很多不是房客
地理位置很好但每天不論早晚外面的大道都會非常塞車，要提早出發
Location
Breakfast
Early checking by 1 hour
NA
Everything
Lobby too small
Location and convenience. Check-in counter was very helpful when I asked for wheelchair-friendly room, they provided the one with safety bars in the toilet.
Breakfast was great
All good
Everything
Nothing at all
Bed was super comfy. Staff were very courteous and always willing to go out of their way to make us feel comfortable. Food was OK, it's your typical 5 star hotel which you'll find anywhere around the world. I thoroughly like the location, shopping was a breeze and plenty of food options.
With the price I paid, I would've thought they provide complimentary parking. Or at the very least 1 rate for unlimited in & out the hotel. Afterall, KL has plenty to offer but the thought of needing to pay for parking every time I come in and out of the hotel kind of puts me off. You need to consider the overall comfort and peace for everyone in the hotel. Some of your customers were quite loud in the club lounge but your staff didn't take any actions. One of the patron was speaking speaking loudly and pacing everywhere in the lounge, disturbing everyone else who's trying to have a peaceful drink and relaxing.
Only the location.
Very disappointed with the hospitality, service and cleanliness. Hotel should not charge customers for the parking. It is acceptable if we are parking at the front of the hotel. The hotel is charging per entry which can be a hassle and the hotel staff saying to use e-hailing services to avoid. The room was not even clean. It doesn’t matter if you have a large corporate group, it doesn’t not mean that the other guest are of lesser value.
Excellent location
Na
Location and rooms
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