JW Marriott Kuala Lumpur

Hotels
•
JW Marriott Hotels & Resorts
8.7 (5791 reviews)
183 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good food
Cons:
Cleanliness issues
Noise from other guests

Categories

Cleanliness
8.16
There were issues reported with cleanliness, specifically under the bed.
Service
9.13
Staff were frequently described as excellent and attentive.
Location
9.17
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.62
Rooms generally met expectations with positive mentions of comfort.
Amenities
8.65
Amenities like the pool and gym received positive feedback.
Value for Money
8.11
Some reviews indicate it's not worth the price paid for the stay.
Food and Beverage
9.16
Breakfast and dining options were highly rated by multiple guests.
Overall Experience
8.63
Many guests reported a good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Luxurious Accommodations in the Heart of Kuala Lumpur
Experience the vibrant city life at JW Marriott Kuala Lumpur, where luxury meets convenience along Bintang Walk. Indulge in the outdoor pool, award-winning Shanghai restaurant, and stylish JW Firehouse bar. Modern Amenities and Facilities
Enjoy a seamless stay with free WiFi, Union Pay acceptance, and a fitness center at your disposal. The rooms boast flat-screen TVs, marble bathrooms, and thoughtful extras like dental kits. Culinary Delights at The Starhill Dining
Explore a world of gastronomic wonders without leaving the hotel premises. From innovative international cuisine at Shook! to traditional Chinese fare at Luk Yu Tea House, your taste buds are in for a treat. Elevate your dining experience at JW Marriott Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
The credit card used to make an advanced purchase reservation must be physically present at check-in. This is to facilitate the verification process, prevent potential chargebacks, and ensure a smooth experience.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MYR 10 per day.

Location

Guest Reviews

8.7
Based on 5791 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
F
Fujiko • couple • jp
5
普通
Pros:

スタッフの対応は、良かった

Cons:

値段の割には普通だった

2026-05-02 • via Nuitee
V
vidhnesh • couple • mu
7
Location and nice staff
Pros:

Location and staff

Cons:

The bed and limited tv channels

2026-05-02 • via Nuitee
J
Jimmy Loke • solo_traveller • my
9
2026-05-02 • via Nuitee
V
VEENU • couple • in
9
2026-05-02 • via Nuitee
A
Abdulaziz • couple • om
8
الموقع والخدمات
Pros:

كل شي

Cons:

لاشي

2026-05-02 • via Nuitee
V
vidhnesh • couple • mu
10
Nice staff and location
Pros:

Location and staff

Cons:

The bed was not comfy and limited tv channels. At times, the channels freeze

2026-05-02 • via Nuitee
C
CHI SAN • couple • hk
8
2026-05-02 • via Nuitee
Z
Ziad Bawazir • solo_traveller • sa
10
2026-05-01 • via Nuitee
D
dillon • solo_traveller • us
7
Cons:

Phone in room didn’t work. Difficulty utilizing TV

2026-05-01 • via Nuitee
3
3d • solo_traveller • jp
10
2026-05-01 • via Nuitee
A
Ali • solo_traveller • bd
9
2026-04-30 • via Nuitee
L
Lucy • couple • my
9
Great location, great stay. An inconvenience whe n the street in front of JW Marriot had to be closed for an event. Ch
2026-04-30 • via Nuitee
N
Nurfatihah • couple • my
8
sangat Wowww
Pros:

semua sangat 👍🏻

Cons:

Tiada

2026-04-30 • via Nuitee
H
Haroon • solo_traveller • au
10
Amazing stay at JW Marriott Bukit Bintang
Pros:

Location which is exactly opposite the Pavilion. Buffet breakfast was nice as well. Staff was very courteous. The restaurant manager recommended me Malaysian tea Ta Tariq which I which I loved. Keep up the good work team JW Marriott.

2026-04-29 • via Nuitee
S
Shakira • family_with_children • mu
8
I truly enjoyed my stay and appreciated the comfort and convenience the hotel offered.
Pros:

I enjoyed the hotel’s location and the amenities offered (easy access to taxis, close to Pavilion Mall, Fahrenheit88, the Central Market, etc.). The breakfast selection was good, and the spa treatments were truly wonderful.

Cons:

The room design was not convenient for two people. The breakfast options have hardly changed since I returned after three years.

2026-04-29 • via Nuitee
R
Rashidi Hazrin • couple • my
10
2026-04-29 • via Nuitee
A
Aslam • family_with_children • au
8
Loved the location.
Pros:

Location !!! Breakfast !! So good.

Cons:

The room view was so disgusting. We kept requesting them to change the room view but they didn't. Although we paid the best price and while booking it was showing as 'city view'.

2026-04-28 • via Nuitee
D
Dana • couple • qa
10
2026-04-28 • via Nuitee
D
Dina • family_with_children • au
10
Perfect holiday
Pros:

Excellent location, friendly staff, great buffet food and great for family

Cons:

Everything was good

2026-04-28 • via Nuitee
S
Syeda • couple • pk
8
Overall it was a good experiance the staff is super friendly and lobby n dining area is superb.
Pros:

Everything was just perfect. A satisfying stay and highly recomended.

Cons:

The room I got was at 3rd floor the hotel has separatd 2-3 floors with no view. Hotel location is perfect but no view from windows. Also room on 3rd floor has a bit of stains on walls and the washroom shower was not maintained. When it comes marriot name you dont expect such minor flaws too.

2026-04-28 • via Nuitee