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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Facilities for disabled guests
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Sauna
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Massage services
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Heated pool
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Public Bath
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Outdoor furniture
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Water sports equipment
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Amenities and Services
Indulge in a spa day, relax in the sauna, or take a dip in the outdoor pool at AOHOM SANTUARIO HOTEL & SPA.
Convenient Location for Exploration
Located near various attractions, guests can easily visit Robert Brady Museum and Archaeological Monuments Zone of Xochicalco.
Exceptional Hospitality
With bilingual staff and around-the-clock reception, guests can expect top-notch service throughout their stay at the hotel.
Book your stay at AOHOM SANTUARIO HOTEL & SPA for a truly unforgettable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children ages 14 and older are allowed.
Children from 14 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Camas cómodas, agua caliente funcional, TV funcional, alberca OK, está dentro de un fraccionamiento cerrado
A/C es portátil y enfría poco, comida no es muy buena, fuera de temas previos y durante el check in (me querían cobrar 20% de la reserva antes de llegar aun cuando en Bookings indicaba se pagaba en el sitio; me dijeron podía llegar desde las 12 y la habitación no la tuvieron lista hasta pasadas las 2 pm)
La atención del personal, todos fueron muy amables
Que el cuarto estaba un poco sofocante, el aire no es suficiente
O ambiente era tranquilo e silencioso. Dentro de um condomínio fechado, área segura. Para o preço cobrado, foi bom.
O ar condicionado parava de funcionar de uma hora para a outra. O wi-fi não funcionou.
La ubicación, la seguridad y el personal
Las instalaciones necesitan una reforma.
Lo rescatable, servicio de meseros, porque aun sin contar con los insumos brindaron un buen servicio específicamente el reconocimiento por su labor para Uriel.
Camas limpias,agua caliente, aire acondicionado bien
Mi experiencia no es favorable para el servicio que ofrece el hotel, debido a que en la recepción ala hora de mi chekin me asignado un habitación que no correspondía con mi reservacíon.
La recepcionista hablandole al oído a su compañero acción que considero falta de respeto.
La habitación, más haya que me ofrecían WiFi y canales de paga nada de esto fue cierto.
La alberca sin mantenimiento.
Comida horrible, precios altos insabora.
Lo rescatable, servicio de meseros, porque aun sin contar con los insumos brindaron un buen servicio específicamente el reconocimiento por su labor para Uriel.
Camas limpias,agua caliente, aire acondicionado bien.
Nada
Sin agua caliente, me subieron el precio
Atención del personal
De la carta de comida no tenían varias opciones
El personal muy amable, el jardin esta muy bonito, las habitaciones son comodas.
El agua de la alberca esta muy fria, el jacuzzy tenia el agua muy sucia lo comente con el personal pero no lo limpiaron.
Estaba muy sucio
En la habitación se escuchaba mucho ruido, no había jabon o shampoo
Fuera de eso todo bien
La cercanía a los jardines de Jojutla
Las recámaras son justo por si vas a una boda, pero para quedarte más noches no está bien, se escuchaba todo en la habitación
Excellent!
N)a
El servicio de desayuno fue muy lento
Mejor atención
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